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Booking Bug is a versatile software that caters to various industries and provides a range of use cases. Users can conveniently manage …
Starting at $19.95 per month
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What is JRNI?
JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).
Recent Reviews
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.95 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is JRNI?
JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus an analytics tool, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty.
JRNI Features
- Supported: Customizable look and feel to match your brand
- Supported: Fully responsive for online appointment scheduling from tablets and phones
- Supported: Clean, intuitive booking journeys designed for maximum conversion
- Supported: Integration with multiple payment , enterprise and calendaring solutions
- Supported: Unified portal for canceling, rescheduling, or viewing appointment history
- Supported: Ability to book multiple appointments at once
- Supported: Automated confirmations, reminders, and follow-up communications
- Supported: Native remote appointment solution or integration with leading video providers
- Supported: Out-of-the-box reports that require no data analyst skills or configuration
- Supported: Conversion and revenue reports to help you measure value
JRNI Integrations
- Salesforce Sales Cloud
- Microsoft Exchange
- Twilio
- Yext
- Kronos Workforce Dimensions / UKG Dimensions (discontinued)
- Zoom
- MadMobile
- Reserve with Google
- Go Instore
JRNI Competitors
- Engageware
- Microsoft Bookings
- Salesforce Lightning Scheduler
- Qudini
JRNI Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | Multiple |
Frequently Asked Questions
JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).
JRNI starts at $19.95.
Engageware are common alternatives for JRNI.
The most common users of JRNI are from Small Businesses (1-50 employees).
JRNI Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 45% |
| Enterprises (more than 500 employees) | 55% |
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Reviews and Ratings
(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Booking Bug is a versatile software that caters to various industries and provides a range of use cases. Users can conveniently manage their bookings, whether it's for clinics, courses, or other appointments. With Booking Bug, users have the flexibility to make, amend, or cancel bookings on a daily basis. This feature simplifies working practices, saving time and energy by allowing users to edit, move, or cancel bookings with just a click of a button.
The software also offers powerful configuration options that allow users to customize clinic settings such as working days and appointment times for each location. This ensures flexibility and adaptability to meet the unique needs of different businesses. Additionally, Booking Bug enables effective communication of important information to clients, including contact details and travel health requirements.
Furthermore, when integrated with a computerized medical record system, Booking Bug has a significant impact on business operations. It streamlines processes and improves overall service efficiency. For organizations offering courses like First Aid at Work, Health and Safety, and Care courses, Booking Bug serves as a reliable tool to accept online bookings from the public.
JRNI is a highly regarded appointment scheduling tool that has proven beneficial for large companies as well as smaller organizations. With JRNI, scheduling meetings and appointments for companies with hundreds of employees becomes much easier and less exhausting. The software stands out for its personalized communication capabilities with clients.
In addition to appointment scheduling, JRNI offers services such as event scheduling, analytics, and virtual queuing. These features enhance time management and event coordination for businesses across industries. Moreover, the top-notch customer service and support provided by JRNI contribute to improved job performance and service levels.
For businesses with multiple locations and staff members like salons or spas, JRNI effectively solves the challenge of booking appointments. Administrators can easily set up calendars for different users, making it convenient for customers to book their desired appointments. Furthermore, JRNI proves valuable in organizations that require scheduling one-to-one appointments, providing accessibility through mobile and tablet devices.
Another standout feature of JRNI is the ability to track canceled meetings and provide managers with appointment history. This allows for better coordination and insights into scheduling trends. Overall, JRNI has been instrumental in improving booking times, enhancing customer experiences, and optimizing service efficiency for various businesses.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
June 02, 2022
JRNI - The Best Solution for Appointment Scheduling
I have used JRNI as retail appointment scheduling software. It is one of the best appointment scheduling tools. It has helped us to maintain personalized communication with our clients. JRNI has also some best services like event scheduling, analytics, and virtual queuing. The best part is, that it enables the user to engage with business on a customized channel.
- Appointment scheduling
- Virtual queuing
- Data analytics
- Not so easy to use interface
- Online booking widget is not responsive.
- Language compatibility
- Scheduling software
- Event management
- Data analytics
- Increased customers
- Increased sales
- Increased revenue
May 31, 2022
Good booking software for medium enterprises
We used for saloon booking for one of our clients. The saloon has multiple locations and many people serving the end customers, so it was a headache to solve the booking appointments through call. So we analyzed JIRNI as it was what we needed a cloud software that does the appointment booking through various methods and does its job very well.
The admin can set calendars for different users and the end customers can book the appointments looking at the schedule of the users, which was very convenient at both ends.
The admin can set calendars for different users and the end customers can book the appointments looking at the schedule of the users, which was very convenient at both ends.
- Appointment booking
- payment
- Cancellation
- Third party integration
- Support
- Pricing
- Appointment booking
- Email notification
- Calendar integration
- Good ROI
- Birds eye view for schedules
- Easy workload management based on appointments for the users
May 31, 2022
EPIC appointment booking process
working as workforce specialist makes me hilding responsibility for scheduling and arranging appointments and meeting for all the Headcount of our company which is more than 600 employees, when my company purchased JRNI i have to admit that it has been way much easier for me to schedule those meetings for the employees with the managements and quality coaches, first i had to do it manually on an excel sheet, tbh it was exhausting long process but now with that invention, it became much easier
- one to one meetings
- scheduling appointments with client and others
- making it easy for who are working from home
- shows all the appts. in any specific department so we can select the available slots for the upcoming ones
- tbh i would like it to be less costy so all businesses can use it
- i would like you to add an easy way of communicating through out the app it self
- less bugs more development.
- booking appointments
- notifing the other party with the appt. details
- rescheduling and viewing appt. histoty
- making one of the most repeated processes easier and simple
- saving the emplyees time so they can produce more
- elemenating hassle of arranging and organizing appts. everytime
i felt that its easier to use and includes more features and when they tried to compare the two products JRNI was more suitable for our company and the business process itself as we are dealing with a huge number of employees every day, and also it was suitable for the budget that the finance team assigned for this purchase
December 23, 2015
A reliable booking system unique of its kind
Score 10 out of 10
Vetted Review
Verified User
We use Bookingbug to accept online bookings from the public. We provide courses on First Aid at Work, Health and Safety such as Moving and Positioning of People, Care courses such as Epilepsy Awareness and many more. Our main courses on First Aid at Work are bookable online through Bookingbug.
- The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.
- Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received.
- When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment.
- There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time.
- A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.
- Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.
- Better customer service - we are able to acknowledge bookings with confidence that the information we're getting from Bookingbug is accurate and on time.
- increased efficiency - there is vast improvement in our efficiency when we started using this product.
- Customer confidence leading to better business image - if customer does not encounter problems when using the booking system, then they will trust that we are professionals because we use professional and reliable systems.
- A negative impact (a little) is the clients' difficulty in using Bookingbug for multiple bookings. Bookingbug has a capability for multiple bookings. I noticed a few have used this successfully.
I have used TidyApps. It's good, but Bookingbug has a lot more useful features. With other systems, I have no control on the setup or once courses are set up, to amend them is very cumbersome. Bookingbug provides easy and least time consuming ways to do the above. Support is reliable. I very rarely ask for assistance, but when I do the response is on time/quick and good. I feel confident that I'm talking to a person who has good attitude to customer support and who knows what they're talking about. I've always been happy with the response to my queries from the beginning. With other systems I've used in the past, support was not quite so easy to get.
- Course setup and amends
- Link with Paypal
- alert emails about successful bookings with all the details we need about the client
- none
January 28, 2014
Offers a number of ticketing and event type options
Score 9 out of 10
Vetted Review
Verified User
We run a Social Media Training and Consultancy and we were looking for a booking tool for our social media school.
- Very flexible.
- The different types of event and ticket options you can provide are far more advanced than some of the other booking systems available
- The technical support was second to none and very quick in responding.
- The main area of improvement for me is the customer interface could be a little easier to use and more flexible with the layout of the controls.
- BookingBug product has provided us with an easy to use but very flexible booking system.
The main product we looked at was Event-bright but it could not offer the number of ticketing options we required.