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JRNI

JRNI
Formerly BookingBug

Starting at $19.95 per month
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Overview

What is JRNI?

JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).

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Recent Reviews

TrustRadius Insights

Booking Bug is a versatile software that caters to various industries and provides a range of use cases. Users can conveniently manage …
Continue reading

JRNI is Superior!

9 out of 10
May 27, 2022
Incentivized
It has been of great assistance in enhancing both our job and our level of service; as a result, we are now much quicker than we were …
Continue reading
Read all reviews
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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $19.95 per month
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Product Details

What is JRNI?

JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus an analytics tool, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty.

JRNI Features

  • Supported: Customizable look and feel to match your brand
  • Supported: Fully responsive for online appointment scheduling from tablets and phones
  • Supported: Clean, intuitive booking journeys designed for maximum conversion
  • Supported: Integration with multiple payment , enterprise and calendaring solutions
  • Supported: Unified portal for canceling, rescheduling, or viewing appointment history
  • Supported: Ability to book multiple appointments at once
  • Supported: Automated confirmations, reminders, and follow-up communications
  • Supported: Native remote appointment solution or integration with leading video providers
  • Supported: Out-of-the-box reports that require no data analyst skills or configuration
  • Supported: Conversion and revenue reports to help you measure value

JRNI Competitors

  • Engageware
  • Microsoft Bookings
  • Salesforce Lightning Scheduler
  • Qudini

JRNI Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo
Supported CountriesGlobal
Supported LanguagesMultiple

Frequently Asked Questions

JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).

JRNI starts at $19.95.

Engageware are common alternatives for JRNI.

The most common users of JRNI are from Small Businesses (1-50 employees).

JRNI Customer Size Distribution

Consumers0%
Small Businesses (1-50 employees)0%
Mid-Size Companies (51-500 employees)45%
Enterprises (more than 500 employees)55%
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Comparisons

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Reviews and Ratings

(14)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Booking Bug is a versatile software that caters to various industries and provides a range of use cases. Users can conveniently manage their bookings, whether it's for clinics, courses, or other appointments. With Booking Bug, users have the flexibility to make, amend, or cancel bookings on a daily basis. This feature simplifies working practices, saving time and energy by allowing users to edit, move, or cancel bookings with just a click of a button.

The software also offers powerful configuration options that allow users to customize clinic settings such as working days and appointment times for each location. This ensures flexibility and adaptability to meet the unique needs of different businesses. Additionally, Booking Bug enables effective communication of important information to clients, including contact details and travel health requirements.

Furthermore, when integrated with a computerized medical record system, Booking Bug has a significant impact on business operations. It streamlines processes and improves overall service efficiency. For organizations offering courses like First Aid at Work, Health and Safety, and Care courses, Booking Bug serves as a reliable tool to accept online bookings from the public.

JRNI is a highly regarded appointment scheduling tool that has proven beneficial for large companies as well as smaller organizations. With JRNI, scheduling meetings and appointments for companies with hundreds of employees becomes much easier and less exhausting. The software stands out for its personalized communication capabilities with clients.

In addition to appointment scheduling, JRNI offers services such as event scheduling, analytics, and virtual queuing. These features enhance time management and event coordination for businesses across industries. Moreover, the top-notch customer service and support provided by JRNI contribute to improved job performance and service levels.

For businesses with multiple locations and staff members like salons or spas, JRNI effectively solves the challenge of booking appointments. Administrators can easily set up calendars for different users, making it convenient for customers to book their desired appointments. Furthermore, JRNI proves valuable in organizations that require scheduling one-to-one appointments, providing accessibility through mobile and tablet devices.

Another standout feature of JRNI is the ability to track canceled meetings and provide managers with appointment history. This allows for better coordination and insights into scheduling trends. Overall, JRNI has been instrumental in improving booking times, enhancing customer experiences, and optimizing service efficiency for various businesses.

Attribute Ratings

Reviews

(1-8 of 8)
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Score 8 out of 10
Vetted Review
Verified User
Incentivized
It is very useful in scheduling our internal meetings with colleagues. We can see various meetings scheduled in one window. We share the link with our customers for scheduling meetings and they can easily schedule the meetings. Sometimes meetings are scheduled for different times for UK and US clients because of differences in time zone.
Abhay Ranjan | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
JRNI is best suited for online appointment scheduling for small as well as enterprise organizations. It creates omnichannel engagement with simple scheduling. It enhances customer waiting experiences and provides a boost in adding customers to a business. They are updating and improving their software with time. They are providing the best solutions in appointment scheduling.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
This is a good software for small to medium enterprises with multiple locations and multiple users, taking online payment is easy and cancellation is as well. Caledner look is very helpful to see how busy which user is and how free the others are so that appointments can be scheduled and managed easily, the work load management gets easy using this booking software.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
i can remember the first day i heard that there is a change in our department that the company purchased a new software and we have to get training for it first i was confused then when i took the handover for it was surprised of how easy and useful this application. i started using it to schedule appointments for the emplyees all over the day for the upcoming week back then, i felt like this software features has to be utilized so i started navigating more and more, my manager called me i described how much im surprised from this software ability to organize and manage appointments and meetings
May 27, 2022

JRNI is Superior!

Score 9 out of 10
Vetted Review
Verified User
Incentivized
If at any time you have a problem, they will be there to help you, and because the software is simple to use and you can rapidly become accustomed to it, I would strongly recommend it. The software helps a great deal with your requirements, and it keeps getting better over time. They provide excellent enterprise support and are able to construct extremely customized systems in response to customer requirements.
Score 10 out of 10
Vetted Review
Verified User
Bookingbug works smoothly. It suits our business very well. It is brilliant in comparison with other systems in the marketplace (I’ve used three or 4 online booking systems for our business in the past). I've only used Bookingbug for administering course events. As far as this is concerned, Bookingbug is well suited.
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