TrustRadius Insights
Booking Bug is a versatile software that caters to various industries and provides a range of use cases. Users can conveniently manage …
Starting at $19.95 per month
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What is JRNI?
JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).
Recent Reviews
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $19.95 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is JRNI?
JRNI is an experiential relationship management (XRM) platform for scheduling and managing personalized experiences at scale. With apps for facilitating appointments, virtual queuing, and events, plus an analytics tool, JRNI helps businesses offer remote and in-person experiences that increase revenue, profitability, and efficiency, build stronger customer relationships, and improve customer satisfaction and loyalty.
JRNI Features
- Supported: Customizable look and feel to match your brand
- Supported: Fully responsive for online appointment scheduling from tablets and phones
- Supported: Clean, intuitive booking journeys designed for maximum conversion
- Supported: Integration with multiple payment , enterprise and calendaring solutions
- Supported: Unified portal for canceling, rescheduling, or viewing appointment history
- Supported: Ability to book multiple appointments at once
- Supported: Automated confirmations, reminders, and follow-up communications
- Supported: Native remote appointment solution or integration with leading video providers
- Supported: Out-of-the-box reports that require no data analyst skills or configuration
- Supported: Conversion and revenue reports to help you measure value
JRNI Integrations
- Salesforce Sales Cloud
- Microsoft Exchange
- Twilio
- Yext
- Kronos Workforce Dimensions / UKG Dimensions (discontinued)
- Zoom
- MadMobile
- Reserve with Google
- Go Instore
JRNI Competitors
- Engageware
- Microsoft Bookings
- Salesforce Lightning Scheduler
- Qudini
JRNI Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | Multiple |
Frequently Asked Questions
JRNI is an enterprise SaaS scheduling platform for personalizing and optimizing the customer journey. JRNI is based on the former BookingBug (rebranded in 2019).
JRNI starts at $19.95.
Engageware are common alternatives for JRNI.
The most common users of JRNI are from Small Businesses (1-50 employees).
JRNI Customer Size Distribution
| Consumers | 0% |
|---|---|
| Small Businesses (1-50 employees) | 0% |
| Mid-Size Companies (51-500 employees) | 45% |
| Enterprises (more than 500 employees) | 55% |
Comparisons
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Reviews and Ratings
(14)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Booking Bug is a versatile software that caters to various industries and provides a range of use cases. Users can conveniently manage their bookings, whether it's for clinics, courses, or other appointments. With Booking Bug, users have the flexibility to make, amend, or cancel bookings on a daily basis. This feature simplifies working practices, saving time and energy by allowing users to edit, move, or cancel bookings with just a click of a button.
The software also offers powerful configuration options that allow users to customize clinic settings such as working days and appointment times for each location. This ensures flexibility and adaptability to meet the unique needs of different businesses. Additionally, Booking Bug enables effective communication of important information to clients, including contact details and travel health requirements.
Furthermore, when integrated with a computerized medical record system, Booking Bug has a significant impact on business operations. It streamlines processes and improves overall service efficiency. For organizations offering courses like First Aid at Work, Health and Safety, and Care courses, Booking Bug serves as a reliable tool to accept online bookings from the public.
JRNI is a highly regarded appointment scheduling tool that has proven beneficial for large companies as well as smaller organizations. With JRNI, scheduling meetings and appointments for companies with hundreds of employees becomes much easier and less exhausting. The software stands out for its personalized communication capabilities with clients.
In addition to appointment scheduling, JRNI offers services such as event scheduling, analytics, and virtual queuing. These features enhance time management and event coordination for businesses across industries. Moreover, the top-notch customer service and support provided by JRNI contribute to improved job performance and service levels.
For businesses with multiple locations and staff members like salons or spas, JRNI effectively solves the challenge of booking appointments. Administrators can easily set up calendars for different users, making it convenient for customers to book their desired appointments. Furthermore, JRNI proves valuable in organizations that require scheduling one-to-one appointments, providing accessibility through mobile and tablet devices.
Another standout feature of JRNI is the ability to track canceled meetings and provide managers with appointment history. This allows for better coordination and insights into scheduling trends. Overall, JRNI has been instrumental in improving booking times, enhancing customer experiences, and optimizing service efficiency for various businesses.
Attribute Ratings
Reviews
(1-8 of 8)Companies can't remove reviews or game the system. Here's why
June 08, 2022
Flexible system to solve complex business needs.
- Scheduling of meetings.
- Planning of meetings.
- Easy to setup.
- UI could be better.
- Integration with other calendars.
- Sometimes customers face issue to schedule calls.
June 02, 2022
JRNI - The Best Solution for Appointment Scheduling
- Appointment scheduling
- Virtual queuing
- Data analytics
- Not so easy to use interface
- Online booking widget is not responsive.
- Language compatibility
May 31, 2022
Good booking software for medium enterprises
- Appointment booking
- payment
- Cancellation
- Third party integration
- Support
- Pricing
May 31, 2022
EPIC appointment booking process
- one to one meetings
- scheduling appointments with client and others
- making it easy for who are working from home
- shows all the appts. in any specific department so we can select the available slots for the upcoming ones
- tbh i would like it to be less costy so all businesses can use it
- i would like you to add an easy way of communicating through out the app it self
- less bugs more development.
May 27, 2022
JRNI is Superior!
- The team at Booking Bug has always responded to our inquiries in a prompt and professional manner. As a consequence of the team's help to both customers and employees, our configuration of Booking Bug and our use of the software have grown more effective. Customers will arrive at the location "ready" with everything that they are expected to know and carry.
- It is possible to arrange calendars and view many itineraries simultaneously.
- The parent-child-child functions are a significant feature for us, and JRNI's flexibility to govern services is another element that we value much. The program helps us a lot with online bookings, and the greatest thing is that it is very user-friendly.
- My own opinion is that the user interface for customers could be made a little bit simpler to navigate and more versatile in terms of its arrangement.
December 23, 2015
A reliable booking system unique of its kind
Score 10 out of 10
Vetted Review
Verified User
- The best feature about Bookingbug is the way that we can set up our courses so very easily. Nothing quite like it elsewhere. It's a joy to use when I need to amend a course. An event template is set up, then all dates are based on the template. So the Administrator need not set up each course event individually. To amend, we amend the template and all amendments are cascaded down to all dates set up for that specific event.
- Another feature that's very important is, of course, the link with Paypal and other online payment system. When full payment is received, it receives communication from Paypal that payment has been made at which time Bookingbug notifies us by email that a booking has been made. There is peace of mind and guarantee that the payment has been received.
- When Booking does not receive notification of payment, the administrator can set the booking to be cancelled at a set number of hours after the booking was set up. You can set this up to one day or 2 hours. The client is informed of this period of time automatically to give them time to make the payment.
- There is an optional password setup for each client. A client who may use Bookingbug again may be better off setting up their passwords. They can log in to their Bookingbug account when they need to book another course at another time.
- A very good feature is the coupons and deals. I've used coupons, very easy to use, as with other parts of Bookingbug, and very easy to customise. You can use coupons to give discounts to your regular customers, or to those who book multiple courses/places, etc. I use this a lot.
- Quite a few of our clients book several places per course date in one go. Their feedback is that they don't see anywhere where they can write the names of the course attendees. It's quite usual where the one who books the courses in Bookingbug is not the one attending the course. I would like to see this improved so that it's clear where the client can input the attendees' names.
Score 9 out of 10
Vetted Review
Verified User
- The service team at Booking Bug has always been swift and professional in dealing with our queries, and our configuration and use of Booking Bug has become more efficient as a result of the team's assistance.
- Booking Bug's system of notifications, by way of confirmation emails and booking reminders, are incredibly useful for both clients and staff. Clients arrive 'prepped' with everything that they need to know/bring, and are able to easily amend/cancel appointments where previously they might have failed to attend (without notifying our clinics).
- The configuration process is very simple, and allowed us to specify complicated requirements for individual clinics. We have a range of different services, and Booking Bug easily accommodated these.
- Our business would benefit from the ability to have more control over booking length, after the appointment has been made. Currently, we can only edit time based upon the initial duration, whereby we would benefit by being able to extend or reduce booking lengths in fifteen minutes increments, regardless of original length.
- We would also benefit from being able to access client data across the locations, so that a client making a new booking in an alternative location (for example) would be 'saved' and thus save from 're-entering' data that was already taken at the initial booking phase.
- Moving client bookings across locations would also be an enormous feature for us, saving our clinic staff time and energy, and increasing speed for the client.
January 28, 2014
Offers a number of ticketing and event type options
Score 9 out of 10
Vetted Review
Verified User
- Very flexible.
- The different types of event and ticket options you can provide are far more advanced than some of the other booking systems available
- The technical support was second to none and very quick in responding.
- The main area of improvement for me is the customer interface could be a little easier to use and more flexible with the layout of the controls.