TrustRadius Insights
Users of Brainshark have found the software to be invaluable for a wide range of use cases. From efficient onboarding and specialized …
Overview
What is Brainshark?
Brainshark is a video presentation platform for sales enablement, now from BIgTinCan (acquired August 2021).
Recent Reviews
Pricing
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What is Brainshark?
Brainshark is a video presentation platform for sales enablement, now from BIgTinCan (acquired August 2021).
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.brainshark.com/solutions/ho…
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Brainshark to Blackboard Demo 5-25-2012
YouTube
Brainshark Demo-Breakthrough
YouTube
How to Create a Brainshark Presentation
YouTube
Brainshark 4-Minute Demo 2020
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Brainshark?
Brainshark is a platform for data-driven sales enablement and readiness. The vendor aims to help companies prepare their client-facing teams with the knowledge, skills and insights they need to perform at the highest level.
With solutions for training and coaching, as well as insights into sales performance, customers can ensure their sales reps are always ready to make the most of any buyer interaction.The vendor boasts that thousands of customers – including more than half of the Fortune 100 – rely on Brainshark to close performance gaps and get better results from their sales enablement initiatives.
Brainshark is a BigTinCan brand, since the August, 2021 acquisition.
Brainshark is a BigTinCan brand, since the August, 2021 acquisition.
Brainshark Features
- Supported: Readiness Scorecards
- Supported: Coaching & Practice
- Supported: Training & Onboarding
- Supported: Content Authoring
Brainshark Video
Check out this short introduction to Brainshark's data-driven sales readiness platform.
Brainshark Integrations
- Highspot
- Seismic
- Microsoft Dynamics 365
- Salesforce
- Microsoft Outlook
Brainshark Competitors
- MindTickle
- Allego
- CommercialTribe
Brainshark Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Mobile Web |
Frequently Asked Questions
Brainshark is a video presentation platform for sales enablement, now from BIgTinCan (acquired August 2021).
MindTickle are common alternatives for Brainshark.
Reviewers rate Usability highest, with a score of 10.
The most common users of Brainshark are from Enterprises (1,001+ employees).
Comparisons
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Reviews and Ratings
(82)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Users of Brainshark have found the software to be invaluable for a wide range of use cases. From efficient onboarding and specialized trainings to marketing, sales, and training decks, Brainshark has proven to be a versatile tool for timely employee training and content distribution across different media and devices. The tracking service allows users to monitor presentation viewership and make necessary adjustments to maintain audience engagement. With the ability to update slide decks or videos without changing the URL, content management becomes seamless. Users also appreciate the software's copy and edit capabilities, making it easy to reuse and modify content for different target audiences. Additionally, Brainshark's customer service and onboarding process have received praise from users, contributing to a smooth transition and efficient content production. Continuous releases of new features have further solidified Brainshark's commitment to improvement and have been well-received by users. From leading retailers to packaged goods organizations, Brainshark is widely adopted by different industries for effective implementation and utilization of its features. Whether it is for project-related activities, formal learning with curricula creation, or providing links to webinars and trainings in emails or websites, Brainshark proves to be an efficient solution across various departments. Users appreciate the ability to design, deliver, and host communications while incorporating customized content that aligns with their organization's mission and vision. Brainshark is also utilized in crucial areas such as employee orientation, continuing education, internal communications, benefit changes communication, and on-demand training content delivery. The user-friendly interface ensures that just-in-time training can be easily provided regardless of the device being used. Creating a Brainshark presentation is a straightforward process that allows users to include various assets like videos, web pages, surveys, and quizzes in a single presentation. The reporting tool provides valuable analytics on content views and durations for better tracking and analysis purposes. Users have consistently received great support from Brainshark with quick response times and helpful assistance. Its metrics and integration with SSO implementation have enabled organizations to gain insights into communication effectiveness and employee attention. Brainshark has proven to be an effective solution for various training needs including sales force training, corporate training, legal training, compliance courses, and more. It also serves as a valuable tool for internal information sharing, reducing time spent in meetings, scaling educational offerings, and streamlining content creation for tutorials. The software has successfully addressed complex issues related to video distribution and training, offering a seamless online experience for customers while efficiently tracking progress. Additionally,
Intuitive and user-friendly interface: Users have consistently praised Brainshark for its intuitive and user-friendly interface, with many stating that it has allowed them to navigate the software easily and perform tasks quickly. The well-designed interface has been particularly beneficial for users with limited technical knowledge, enabling them to create engaging and professional-looking content effortlessly.
Comprehensive content creation features: The comprehensive and robust nature of Brainshark's content creation features has received high praise from users. They appreciate the wide range of options available for customizing their content according to their specific needs. This streamlines their content creation process and enables them to deliver high-quality presentations and materials to their audience.
Seamless integration capabilities: Users highly value Brainshark's seamless integration capabilities with other tools and platforms. Being able to integrate existing content into the software saves users time and ensures a smooth workflow. By leveraging their existing tools and processes, users are able to enhance their overall productivity while using Brainshark.
Steep Learning Curve: Some users have found Brainshark to have a steep learning curve, making it challenging for them to navigate and use the software effectively.
Limited Customization Options: Several users expressed their desire for more customization options in Brainshark. They felt that the ability to make simple edits to videos, eliminate dead space, and add section headers would greatly improve their ability to organize content and tailor presentations to their needs.
Issues with Video Playback: Users mentioned occasional issues with video playback in Brainshark, even with smaller file sizes. This affected the viewing experience and caused frustration among some reviewers.
Based on user reviews, there are three common recommendations for using Brainshark:
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Spend time upfront learning the overall user experience and ensure there is plenty of content before publishing. It is recommended to dedicate a person in the organization to run the platform, set up structure and guidelines for content creation and training administration. Training more than one person is also suggested to learn how to use Brainshark effectively.
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Take full advantage of the training advocates provided by Brainshark and leverage the support team as much as possible during implementation for optimal success. Being organized with all trainings and making full use of tutorials and support provided during onboarding is advised.
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Consider Brainshark as a comprehensive training platform with tracking capabilities and room to grow the user base. While it is seen as a great tool for storing content and monitoring completion, users suggest exploring alternate options if not completely satisfied with these features. Additionally, it is recommended to look for additional use cases within the organization, as many others can benefit from using Brainshark.
Users find Brainshark easy to use and highly customizable, especially for sales knowledge. It is considered a great solution for training needs and has been used in hundreds of product trainings. Users also appreciate its simplicity and adaptability across industries. Overall, users recommend spending time learning the user experience, utilizing support resources, and recognizing Brainshark's potential as a comprehensive training platform.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
August 19, 2015
Brainshark - Enabling businesses of all sizes to more effectively create and mange their important and actionable content
We have an in depth understanding of the technology and work with leading retailers, wholesalers and packaged goods organizations to implement and more effectively utilize Brainshark.
We typically address changing how a client creates and sends important and actionable content throughout their organization as well as to their customers.
We typically address changing how a client creates and sends important and actionable content throughout their organization as well as to their customers.
- Easy to use and create content - we can get a basic PPT user up and running in less than an hour.
- Excellent tool to create a product library quickly and effectively so it can accessed by your employees through their easy to set up searchable content portal.
- If you are a SFDC user Brainshark is an excellent tool to create and manage sales, marketing and training content... and Brainshark easily connects to your SFDC platform
- Brainshark has addressed a number of feature enhancements over the past two years...it really performs at a high level on a consistent basis...
- Ocassionally we run into a large video file >500mb that we have to address directly with support but it does not happen very often...
- Since we implement how Brainshark is used we have found several areas where it has a significant impact...the first is the ability for any three step distributor to build a supplier / manufacturer content library that can be utilized by their B2B sales group
- Brainshark's survey and question tools are an excellent way to solicit feedback from both internal and external audiences...
- Brainshark is a cost effective way for retailers and wholesalers to manage store and field level operations...
We run into competitors of Brainshark on a regular basis, Slideshare, ClearSide, QVidian, Captivate, Articulate and others but when someone is willing to look at the easy of use but even more importantly that Brainshark is a viable and cost effective end to end content creation and management solution... they understand the power and value of Brainshark...
My favorite statement is "People just don't know what they don't know"
My favorite statement is "People just don't know what they don't know"
3
3
- Implemented in-house
February 25, 2015
Brainshark Review
Score 9 out of 10
Vetted Review
Verified User
We are about to start our 3rd year using Brainshark. What I like best about the product is that it allows me to pull in a variety of different media to quickly assemble marketing, sales, or training decks and distribute it across a variety of media and devices. You can track who watched and how many times your presentation was watched through their tracking service. I am also able to see where people are dropping out of presentations so you can make the proper adjustments and hold the customers attention. I produce a lot of videos for marketing, sales, and implementation and I love how I can update a videos/slide decks without having to change the URL. The presentations can be copied and edited and I can easily reuse and amend content for different audiences. The customer service and on-boarding is great and allows you to quickly get up to speed so you can start producing content for your internal or external users. They never stop releasing new features and now they are becoming content providers for sales and onboarding training.
- You can Track who watched and how many times your presentation was watched through their tracking service.
- Customer service is outstanding. They will walk you through any difficulties you encounter.
- They are always working and expanding the product to give me ways to engage with my audience
- They need to add closed captions to their player... using slide notes as a caption is not acceptable. Its been 3 yrs since I brought this up.
- They favor Apple products, I use droid and it seems like the droid app doesn't get the attention of the apple app.
- Pricing is a little steep compared to competitors
- I can now track over 15,000 views to our marketing and help videos. This allows me to determine where customer pain points are located in our program
- I am now able to determine the area the sales team needs the most training but giving simple quick quizzes
- I can track views down to the ISP number and know when a video is shared internally in an office, letting the sales rep know that there is a lot of interest.
There are a lot of sites that allow you to host/share content in the loud. What won for me was their tracking, analytics, and reporting. At the time there was nobody even close to Brainshark and I have not seen anything since that would make me want to switch. I look forward to many years working with them.
3
No
Cause there is a thing called the internet. Usually if I am having a problem, someone else has also and maybe already has a solution. Plus I feel their support is not good enough for free I am sure anther similar product would love to help me use their product.
No
Yes, Courtney who on-boarded me was fantastic. She answered my questions even after the on-boarding period ended. If she were still there I would still go directly to her. She had endless product knowledge and great ideas I could use to help create the best content.
February 09, 2015
Brainshark Review - A Great Training Tool Every Company Should Use!
Score 10 out of 10
Vetted Review
Verified User
We use Brainshark for internal sales force training. It's mostly used by our Inside and Outside Sales Divisions. Brainshark allows our new and existing representatives to quickly get up to speed on their product knowledge. We are able to deliver a consistent message to all employees.
- We like the ability to add audio to our courses
- We like the ability to build the tests into the presentations and to track scores
- We like the ability to pull reports on course completed, vs. not completed and to see who is using the system vs. who is not.
- Better navigation to view and select courses by title, author
- Easier course enrollments
- Being able to easily navigate between the presentation side and learning lockers and know what side you are on
- Advanced reporting
- Better customer service
- Increased product knowledge for employees
- n/a
n/a - We have not used another tool like Brainshark.
4
January 22, 2015
Easy to use and lends to varying levels of sophistication!
Score 10 out of 10
Vetted Review
Verified User
Brainshark was implemented by the IT Department where it is currently used to design, deliver and host communications, presentations and training for project related activities.
- Brainshark is a very user-friendly tool that can be learned in a very short period of time; which was extremely valuable as there was only one experienced Brainshark author in our company.
- Brainshark is a great way to communicate to a global audience. Our company has expanded their global footprint and often the only cost effective way to communicate or train in different time zones and remote locations is using tools like Brainshark.
- Brainshark provides us a hosting platform accessible across the globe where none exists today in our company.
- I'd like to see more reference material around reporting. Brainshark has robust reporting for this type of tool, but often it requires my calling the support desk to understand certain aspects of reporting.
- Improved communication across the organization.
- Provided a vehicle for eLearning where none previously existed.
I haven't found a tool that has the integrated content development and hosting tools that Brainshark has. We use Captivate for content development and did not have a standard hosting tool. Captivate requires advanced content development tools that limited use to training professionals and multiple hosting solutions is confusing for end users and more complicated to support.
5
December 30, 2014
Brain Dump about Brainshark
Currently, Brainshark is being used almost exclusively by our marketing department. However, we just renewed our contract to a full enterprise audience and have heard interest from other groups who would like to use it for internal training.
Within marketing, we are basically using it as a way to quickly generate presentations with audio and distribute the content to our clients (financial advisors). In the past we'd need to work with a design team to develop slides with audio and get it posted for distribution. Brainshark allows a non-technical, non-design person to use a templated presentation and produce usable content quickly.
We primarily use it for commentary updates from portfolio managers, but have also created more elaborate marketing messages as well.
Within marketing, we are basically using it as a way to quickly generate presentations with audio and distribute the content to our clients (financial advisors). In the past we'd need to work with a design team to develop slides with audio and get it posted for distribution. Brainshark allows a non-technical, non-design person to use a templated presentation and produce usable content quickly.
We primarily use it for commentary updates from portfolio managers, but have also created more elaborate marketing messages as well.
- Fast production time - if you want to avoid a large-scale effort, but would like audio with slides, this is about as simple as it can get.
- Metrics - because we use Brainshark as a marketing tool, we can use metrics to track the success of the message. The ability to drill down to individual user, how much they viewed and location is nice.
- Media Options - The tool allows use of PPT, audio, PDF, video and more that I'm sure I'm forgetting. It seems like it can display/play most files you throw at it.
- Animation Editing - We found that once you start attempting complex animations, the minor differences between how they render and are supported often make us choose to produce video for highly graphic presentations.
- Campaign Development - They used to have a rudimentary campaign functionality, which was removed. What we'd really like is the ability for us to record one of our experts and then splice in all our sales people so it appears they are the ones doing the interview. That would be very beneficial, but currently it has to be done manually.
- File sizes - We have occasionally had issues with videos not playing/loading smoothly even though they were smaller than the recommended file sizes.
- Client satisfaction - we send out summaries of our big webcasts/conference calls via Brainshark. We've received lots of replies stating they love the format because they can consume the information on their own time.
- Time to market - before Brainshark, it took several days, if not weeks to work with a design team to get professional-looking summaries available. Now, we have the process down to a day or two.
75
Primarily marketing, but we also have some technical and product team members who are using it for internal training.
1
Nobody supports it full time. You really just need someone to add/remove users and content. It doesn't require much training and doesn't need to be a technical person.
- Marketing message sent to clients
- Conference call summary
- Internal training
- We spliced together audio from multiple sales people so it appeared they were interviewing one of our content experts.
- More internal training and e-learning. We haven't used all the functionality they have to offer in this area.