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Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised …
Overview
What is Braintree, a PayPal service?
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. …
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What is Braintree, a PayPal service?
Braintree, a PayPal service Video
Payment Basics: Payments 101
Braintree, a PayPal service Integrations
Braintree, a PayPal service Competitors
Braintree, a PayPal service Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.
Reviewers rate Support Rating highest, with a score of 1.6.
The most common users of Braintree, a PayPal service are from Small Businesses (1-50 employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
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Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised its ability to seamlessly integrate with these systems, allowing for smooth and secure transactions. Moreover, Braintree serves as the primary payment provider gateway in many tech departments, enabling organizations to consolidate their payment processing into one interface with support for multiple payment methods. This has proven to be advantageous for businesses looking to streamline their operations and offer customers a range of convenient payment options.
Another key use case of Braintree is for charging customers for services through recurring monthly subscriptions. This feature allows businesses to implement custom plans and offer discounts, thereby accommodating various customer needs and boosting loyalty. Additionally, Braintree is utilized to sell gift cards with different durations, facilitating one-off payments that are charged as part of the purchase process. These use cases have helped organizations generate substantial revenue through Braintree without significant issues.
Braintree's ability to enable credit card payments without the need for PCI compliance has also been highly valued by users. This feature saves businesses time and resources by alleviating the burden of complying with rigorous security standards. Furthermore, Braintree's seamless integration with popular platforms like Freshbooks.com and Big Commerce has made it a go-to choice in various industries. Its robust functionality and reliability have empowered businesses across the board to process payments efficiently and effectively.
However, some users have reported challenges when using Braintree. Account reviews and cancellations due to fraudulent activity have been a concern for some organizations. Additionally, there have been instances of failed transactions and spam issues experienced by certain users. Despite these occasional setbacks, the majority of users have found Braintree to be a reliable solution for their payment processing needs.
Customer service support provided by Braintree has received mixed reviews from users. Some reported unhelpful and untrained support representatives in certain cases. However, it is important to note that experiences can vary, and other users may have had positive interactions with the support team. Overall, Braintree has proven to be a versatile payment processing solution used by various organizations to process payments securely and efficiently across different platforms and industries.
Clean and intuitive interface: Several users have praised Braintree for its clean and simple interface, stating that it makes the platform easy to understand and navigate. This positive feedback suggests that many reviewers appreciate the intuitive design of Braintree, which enhances their user experience.
Flexible payment intervals: Many users have mentioned the value they find in Braintree's flexible payment interval options. This feature allows businesses to receive money at various intervals that suit their needs. The ability to customize payment schedules is highly valued by these customers, as it provides them with greater control over their cash flow.
Easy implementation for developers: Numerous reviewers have highlighted how easy it is to implement Braintree for developers. They mention that the platform provides clear documentation and resources, making integration a smooth process. This positive feedback indicates that Braintree offers comprehensive support to developers, enabling them to easily integrate the platform into their systems.
Cons:
- Limited reporting features: Some users have expressed that they would like to see additional features in the front screen reporting, such as the ability to vary the time period being looked at and other simple analytics.
- Lack of API access for discount and plan creation: Several reviewers have mentioned that the lack of API access for discount and plan creation requires manual work on the web console, which can be inconvenient.
- Difficulty configuring charge details in bank statement: A number of users have found it difficult to configure charge details in the customer's bank statement, which may cause confusion or issues with reconciliation.
From the user reviews, it is recommended to consider using Stripe instead of Braintree if PayPal support is not necessary. Users find Stripe to be a better alternative for payment gateway needs. Additionally, users suggest exploring Braintree as a payment gateway solution and mention its solid platform with good API coverage, integration options, and documentation. Some users advise against using Braintree as a payment gateway and recommend looking into other services like Stripe or Recurly for recurring billing solutions. They suggest comparing Braintree with other options to evaluate the best fit. Overall, reviewers suggest considering other alternatives or evaluating specific requirements before deciding on Braintree.
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Reviews
(1-14 of 14)Companies can't remove reviews or game the system. Here's why
October 25, 2023
In my experience, Braintree, a PayPal service Will Eventually Sever Your Income - Warning - Use Anyone But This Merchant Provider
- Paypal is well known
- You can log into Braintree, a PayPal service using Paypal credentials
- In my experience, they do not call their long term customers when there is an issue and instead rely exclusively on emails which are often flagged as spam or pfishing.
- In my experience, severs connections without speaking to a rep in the company thus hijacking the company revenue on their own time.
- drop-in payment widget provides a best-in-class UI
- accept multiple payment methods with a single implementation
- a single dashboard to manage all user subscriptions
- Coupon management is not very good and we had to build our own discount system
- Setup is quite challenging and there is not a seamless migration from existing payment systems
- Customer support is very slow to respond to requests
- Responsiveness of their support team/help investigating issues
- Easy set-up for adding new customers
- Customization of user access
- We have had multiple account managers over the years, however, lack of communication when our contact changed. This caused some problems when trying to get questions answered.
September 02, 2020
Braintree lacks one very important feature....a BRAIN!
- It's available for global coverage.
- It has 24/7 support.
- It has very easy billing.
- It allows for split payments
- They have 24/7 customer service but their representatives lack the knowledge and skills to be of assistance.
- They boast of superior cyber protection but my department experienced a breach in security twice in one month.
- There are way too many charge-backs with very little effort on Braintree's part to be of assistance.
November 07, 2019
A Cohesive And Fully Featured Payment Processor That Has Worked WIthout A Hitch For Two Years
- Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
- Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce Enterprise plan, Braintree's rates for BigCommerce Enterprise customers are extremely competitive and saved us money.
- Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
- I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
- Braintree's fraud detection could use work, we had a fraudulent payment that was not caught by Braintree's system but we were able to quickly revert it.
- Their support team is in Chicago I believe, which was an issue for us when we had to call in at 2 pm and found out that their office was closed.
- Coming from Authorize.Net, the control panel of Braintree is less robust.
November 07, 2019
Braintree is a no brainer for any eCommerce store
- Multiple payment types
- Reliable system
- Very easy to use
- None
July 06, 2018
Braintree
- Being able to void transactions before they cross over to a refund
- Being able to add discounts to users profiles
- Running reports
- Reports aren't always as detailed as we like them to be.
- Would like to be able to have better search functions
June 25, 2018
Provides a lot of features without extra charges. Always reliable and does a solid job.
- Low rates on their credit card processing fees
- No monthly payment to use them.
- Recurring payments is one of their most important features
- Has integration options with many online shopping carts
- The backend is basic and not user friendly for most users
- They used to offer no processing fees for your first year before Paypal bought them
- It is developer focused. So the average person may have trouble setting it up or using it
June 01, 2018
Great, Reliable, and Easy to Use Payment Processor!
- Extremely reliable which is incredibly important for payment processing
- Accepts all payments types we need to be able to accept from all around the world, which is very important for an international company like ours
- Has a great, easy to use API for building out additional functionality that Braintree itself doesn't support
- Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
- Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
- Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
March 08, 2017
Braintree provided the tools we needed for our company.
- It was easy set it and forget it.
- Money settled in our account very quickly.
- Not all companies support the use of Braintree. I wish there was more back-end support on some of the sites we wanted to use. This is more about the sites we want to use and less about Braintree, but it's worth mentioning.
January 04, 2017
Using Braintree for Subscriptions and one-off payments
- Once it is set up, it has not given us almost any problem.
- Allows customization of most parameters.
- Offers drop-in forms (although we don't use them), and also custom ones.
- They do not provide API access to discount and plan creation, so we have to do it by hand on their web console.
- It's hard to configure the charge detail in the customer's bank statement.
- Their web UI logs out really fast. It's annoying to have to re-login every few minutes.
September 27, 2016
Braintree - simple to implement and simple to use.
- The interface is clean and simple; so easy to understand.
- They will send you the money at a variety of intervals to suit the business.
- Easy for our developers to implement.
- The front screen reporting could be improved - just a couple of extra features such as being able to vary the time period being looked at and other simple analytics.
- I feel strongly that it would be easy and useful to have some kind of ready cash in transit visual by destination bank account.
- No other points - it just sits there and works.
- Control panel
- Integration API
- No fees before you get a lot of MRR
- Automatic notifications when a transaction fails
- More easy to use API
- Accept as a default American Express cards
April 14, 2016
Braintree grow your startup and start getting the money today. It’s as easy to implement as Paypal and cool as Stripe!
- Web implementation is easy.
- Good price.
- It's connected with PayPal.
- Braintree does not accept American Express.
- They do not have a simple promotional code. With PayPal, any salesman, could do a special discount and implement it. With Braintree it's difficult to create new plans.
- Create buttons and add them in the emails.