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Braintree, a PayPal service

Braintree, a PayPal service

Overview

What is Braintree, a PayPal service?

Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. …

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Recent Reviews

TrustRadius Insights

Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised …
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Reviewer Pros & Cons

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Product Details

What is Braintree, a PayPal service?

Braintree, a PayPal service Video

Payment Basics: Payments 101

Braintree, a PayPal service Integrations

Braintree, a PayPal service Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.

Maxio, CheddarGetter, and Recurly are common alternatives for Braintree, a PayPal service.

Reviewers rate Support Rating highest, with a score of 1.6.

The most common users of Braintree, a PayPal service are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(60)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised its ability to seamlessly integrate with these systems, allowing for smooth and secure transactions. Moreover, Braintree serves as the primary payment provider gateway in many tech departments, enabling organizations to consolidate their payment processing into one interface with support for multiple payment methods. This has proven to be advantageous for businesses looking to streamline their operations and offer customers a range of convenient payment options.

Another key use case of Braintree is for charging customers for services through recurring monthly subscriptions. This feature allows businesses to implement custom plans and offer discounts, thereby accommodating various customer needs and boosting loyalty. Additionally, Braintree is utilized to sell gift cards with different durations, facilitating one-off payments that are charged as part of the purchase process. These use cases have helped organizations generate substantial revenue through Braintree without significant issues.

Braintree's ability to enable credit card payments without the need for PCI compliance has also been highly valued by users. This feature saves businesses time and resources by alleviating the burden of complying with rigorous security standards. Furthermore, Braintree's seamless integration with popular platforms like Freshbooks.com and Big Commerce has made it a go-to choice in various industries. Its robust functionality and reliability have empowered businesses across the board to process payments efficiently and effectively.

However, some users have reported challenges when using Braintree. Account reviews and cancellations due to fraudulent activity have been a concern for some organizations. Additionally, there have been instances of failed transactions and spam issues experienced by certain users. Despite these occasional setbacks, the majority of users have found Braintree to be a reliable solution for their payment processing needs.

Customer service support provided by Braintree has received mixed reviews from users. Some reported unhelpful and untrained support representatives in certain cases. However, it is important to note that experiences can vary, and other users may have had positive interactions with the support team. Overall, Braintree has proven to be a versatile payment processing solution used by various organizations to process payments securely and efficiently across different platforms and industries.

Clean and intuitive interface: Several users have praised Braintree for its clean and simple interface, stating that it makes the platform easy to understand and navigate. This positive feedback suggests that many reviewers appreciate the intuitive design of Braintree, which enhances their user experience.

Flexible payment intervals: Many users have mentioned the value they find in Braintree's flexible payment interval options. This feature allows businesses to receive money at various intervals that suit their needs. The ability to customize payment schedules is highly valued by these customers, as it provides them with greater control over their cash flow.

Easy implementation for developers: Numerous reviewers have highlighted how easy it is to implement Braintree for developers. They mention that the platform provides clear documentation and resources, making integration a smooth process. This positive feedback indicates that Braintree offers comprehensive support to developers, enabling them to easily integrate the platform into their systems.

Cons:

  1. Limited reporting features: Some users have expressed that they would like to see additional features in the front screen reporting, such as the ability to vary the time period being looked at and other simple analytics.
  2. Lack of API access for discount and plan creation: Several reviewers have mentioned that the lack of API access for discount and plan creation requires manual work on the web console, which can be inconvenient.
  3. Difficulty configuring charge details in bank statement: A number of users have found it difficult to configure charge details in the customer's bank statement, which may cause confusion or issues with reconciliation.

From the user reviews, it is recommended to consider using Stripe instead of Braintree if PayPal support is not necessary. Users find Stripe to be a better alternative for payment gateway needs. Additionally, users suggest exploring Braintree as a payment gateway solution and mention its solid platform with good API coverage, integration options, and documentation. Some users advise against using Braintree as a payment gateway and recommend looking into other services like Stripe or Recurly for recurring billing solutions. They suggest comparing Braintree with other options to evaluate the best fit. Overall, reviewers suggest considering other alternatives or evaluating specific requirements before deciding on Braintree.

Attribute Ratings

Reviews

(1-14 of 14)
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Score 1 out of 10
Vetted Review
Verified User
Incentivized
They canceled our account after 15 years without speaking to a rep and after only 3 weeks of sending emails (one per week) that required some bank statements. We were unaware of the emails as they were triggering our pfishing filter. We have been using them for over a decade and, in my experience, there is still they have zero trust even after we moved millions through their gateway, they pulled the plug and, in my opinion, couldn't care less. They are too big for small to medium businesses in our opinion now. They offered to reinstate but this was much too big for us to go back - we found a competitor quite easily with lower rates. I suggest you definitely shop around for best rates, nobody cares anymore if you have Paypal or not like back in the day.

Worst experience from a bank/gateway in our 20-year history.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Braintree is a good payment processor if you are looking to accept multiple payment methods across multiple geographies and localizations. It is also a good place to keep a single source of truth for customer payments and keeping payment methods on file. If you are only in one geography or would be fine with accepting only a single payment type, Braintree is not a good choice.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Braintree is well suited if you are looking to add a PCI compliant payment integration to your software. It allows our customers to connect their existing merchant processor to our app. In turn, we are able to charge a processing fee and make additional revenue off of the integration.
Score 1 out of 10
Vetted Review
Verified User
Incentivized
I would never recommend Braintree to a friend nor an enemy. They do not practice what they preach. Their customer service (which is suppose to be superior) is one star out of five and that is being generous. Every single time I call in with a problem no one seems to have an answer to my problem. I am put on hold until I hang up because no one ever comes back on the line. If I can't depend on support for a product I am paying for then I will not recommend it nor will I keep using it.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I highly recommend Braintree as it is a very solid payment processing portal that plays well with other payment processors that we use, though Braintree is our main payment processor. It is powered by Paypal which we have used for many years and Braintree has an excellent integration with BigCommerce which I cannot stress enough, if you are using the BigCommerce sales platform you owe it to your business to link it to Braintree.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
Brad Henderson | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Braintree is great as a reliable, easy to use payment processing platform. They have a great API for anything they themselves don't do very well, but it's not the best as a subscription management platform. If you're a big company you probably just want to do your own processing because you'll save A LOT of money on processing costs if you can negotiate a much better rate than Braintree offers.
Miguel Parramón Teixidó | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Braintree excels both for services that are suited for a recurring payment system as well as for one-off payments, so whether you offer a service or a product, it will solve your needs. Since it is highly customizable in terms of discounts and plans, promotions can be set up exactly the way you want them. They also support working with multiple currencies.
Gerard Compte | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
If you have a fremium business... Braintree is 100% recommended. You also have Stripe, but as we are a startup the price is lower and it gave us the power to start with no extra cost. It takes a very small percentage of every transaction. We love their service and attention.
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