TrustRadius Insights
Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised …
Overview
What is Braintree, a PayPal service?
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. …
Recent Reviews
Reviewer Pros & Cons
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Braintree, a PayPal service?
Braintree, a PayPal service Video
Payment Basics: Payments 101
Braintree, a PayPal service Integrations
Braintree, a PayPal service Competitors
Braintree, a PayPal service Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.
Reviewers rate Support Rating highest, with a score of 1.6.
The most common users of Braintree, a PayPal service are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(62)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised its ability to seamlessly integrate with these systems, allowing for smooth and secure transactions. Moreover, Braintree serves as the primary payment provider gateway in many tech departments, enabling organizations to consolidate their payment processing into one interface with support for multiple payment methods. This has proven to be advantageous for businesses looking to streamline their operations and offer customers a range of convenient payment options.
Another key use case of Braintree is for charging customers for services through recurring monthly subscriptions. This feature allows businesses to implement custom plans and offer discounts, thereby accommodating various customer needs and boosting loyalty. Additionally, Braintree is utilized to sell gift cards with different durations, facilitating one-off payments that are charged as part of the purchase process. These use cases have helped organizations generate substantial revenue through Braintree without significant issues.
Braintree's ability to enable credit card payments without the need for PCI compliance has also been highly valued by users. This feature saves businesses time and resources by alleviating the burden of complying with rigorous security standards. Furthermore, Braintree's seamless integration with popular platforms like Freshbooks.com and Big Commerce has made it a go-to choice in various industries. Its robust functionality and reliability have empowered businesses across the board to process payments efficiently and effectively.
However, some users have reported challenges when using Braintree. Account reviews and cancellations due to fraudulent activity have been a concern for some organizations. Additionally, there have been instances of failed transactions and spam issues experienced by certain users. Despite these occasional setbacks, the majority of users have found Braintree to be a reliable solution for their payment processing needs.
Customer service support provided by Braintree has received mixed reviews from users. Some reported unhelpful and untrained support representatives in certain cases. However, it is important to note that experiences can vary, and other users may have had positive interactions with the support team. Overall, Braintree has proven to be a versatile payment processing solution used by various organizations to process payments securely and efficiently across different platforms and industries.
Clean and intuitive interface: Several users have praised Braintree for its clean and simple interface, stating that it makes the platform easy to understand and navigate. This positive feedback suggests that many reviewers appreciate the intuitive design of Braintree, which enhances their user experience.
Flexible payment intervals: Many users have mentioned the value they find in Braintree's flexible payment interval options. This feature allows businesses to receive money at various intervals that suit their needs. The ability to customize payment schedules is highly valued by these customers, as it provides them with greater control over their cash flow.
Easy implementation for developers: Numerous reviewers have highlighted how easy it is to implement Braintree for developers. They mention that the platform provides clear documentation and resources, making integration a smooth process. This positive feedback indicates that Braintree offers comprehensive support to developers, enabling them to easily integrate the platform into their systems.
Cons:
- Limited reporting features: Some users have expressed that they would like to see additional features in the front screen reporting, such as the ability to vary the time period being looked at and other simple analytics.
- Lack of API access for discount and plan creation: Several reviewers have mentioned that the lack of API access for discount and plan creation requires manual work on the web console, which can be inconvenient.
- Difficulty configuring charge details in bank statement: A number of users have found it difficult to configure charge details in the customer's bank statement, which may cause confusion or issues with reconciliation.
From the user reviews, it is recommended to consider using Stripe instead of Braintree if PayPal support is not necessary. Users find Stripe to be a better alternative for payment gateway needs. Additionally, users suggest exploring Braintree as a payment gateway solution and mention its solid platform with good API coverage, integration options, and documentation. Some users advise against using Braintree as a payment gateway and recommend looking into other services like Stripe or Recurly for recurring billing solutions. They suggest comparing Braintree with other options to evaluate the best fit. Overall, reviewers suggest considering other alternatives or evaluating specific requirements before deciding on Braintree.
Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
October 25, 2023
In my experience, Braintree, a PayPal service Will Eventually Sever Your Income - Warning - Use Anyone But This Merchant Provider
We have been using Paypal for about 15 years and added Braintree, a PayPal service 4 years ago. We've pulled millions in revenue through their gateways without issue. Recently they requested a review of our account because of one fraudulent user changing 3 times on a single day using a card with matching address and security information - something no merchant can fight against. The total was only a tiny fraction of yearly income and was immediately refunded to the card once the fraud was known.
Braintree, a PayPal service started sending emails to us requesting bank statements essentially telling us "we need to verify you are worth the risk for us to continue working with you" and those emails were triggering our pfishing filter so those emails didn't get to anyone. After 3 weeks without us knowing about the issue or a single phone call they canceled our account.
This was also on a Friday so we were affected for several days because that department doesn't work on the weekends. You tell me, would you trust this gateway with your livelihood that, after 15 years, still doesn't trust you? We won't. We have canceled all services across all 8 companies with Paypal and Braintree, a PayPal service. In my opinion, they are only looking out for themselves and could care less of the impact they have on companies or their employees.
Braintree, a PayPal service started sending emails to us requesting bank statements essentially telling us "we need to verify you are worth the risk for us to continue working with you" and those emails were triggering our pfishing filter so those emails didn't get to anyone. After 3 weeks without us knowing about the issue or a single phone call they canceled our account.
This was also on a Friday so we were affected for several days because that department doesn't work on the weekends. You tell me, would you trust this gateway with your livelihood that, after 15 years, still doesn't trust you? We won't. We have canceled all services across all 8 companies with Paypal and Braintree, a PayPal service. In my opinion, they are only looking out for themselves and could care less of the impact they have on companies or their employees.
- Paypal is well known
- You can log into Braintree, a PayPal service using Paypal credentials
- In my experience, they do not call their long term customers when there is an issue and instead rely exclusively on emails which are often flagged as spam or pfishing.
- In my experience, severs connections without speaking to a rep in the company thus hijacking the company revenue on their own time.
- Payment processing
- Working Capital
- In my opinion, rates are high especially for instant transfers.
- In my experience, instantly severs revenues regardless of history.
- In my opinion, requires far too many verifications eve after 5 years of doing business. You have to constantly prove yourself.
We use Braintree, a PayPal servicefor processing payments, both for recurring subscriptions as well as one-off transactional payments. Braintree holds our customer payment information in their "vault." We moved from using two separate payment processors (Stripe + PayPal) into unifying our payment processing in one interface with one vendor, Braintree. We are able to accept payments with multiple payment methods including Apple Pay, Google Pay, Venmo, etc.
- drop-in payment widget provides a best-in-class UI
- accept multiple payment methods with a single implementation
- a single dashboard to manage all user subscriptions
- Coupon management is not very good and we had to build our own discount system
- Setup is quite challenging and there is not a seamless migration from existing payment systems
- Customer support is very slow to respond to requests
- accept multiple payment methods
- drop-in payment UI
- unified view of customer subscriptions and payment methods
- ability to consolidate vendors from 2 to 1
- ability to accept international payment methods
- increased conversion rate of payments succeeding
- Stripe and PayPal Payments Pro
Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
My company's software (an events management system) integrates with Braintree to allow our customers to process credit card payments through our app. It is used by our support team, product team and development team. It is a big selling factor for our customers to be able to process payments securely using the Braintree integration.
- Responsiveness of their support team/help investigating issues
- Easy set-up for adding new customers
- Customization of user access
- We have had multiple account managers over the years, however, lack of communication when our contact changed. This caused some problems when trying to get questions answered.
- The ability for multiple customers to connect using their own processor (multiple payment gateways)
- The ability for our team to log into the Braintree dashboard to help troubleshoot customer issues or gain insight into specific transactions.
- We have been able to collect additional revenue from payments processed through the Braintree integration.
- BluePay, Stripe and Authorize.Net
Braintree allows our customers to integrate their existing merchant processor to the Braintree gateway, whereas the other options require you use their merchant processor (full stack).