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Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised …
Overview
What is Braintree, a PayPal service?
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. …
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What is Braintree, a PayPal service?
Braintree, a PayPal service Video
Payment Basics: Payments 101
Braintree, a PayPal service Integrations
Braintree, a PayPal service Competitors
Braintree, a PayPal service Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
Braintree, a Paypal service and subsidiary, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded . Braintree also supports international payments. Pricing is 2.9% plus a 30c transaction fee.
Reviewers rate Support Rating highest, with a score of 1.6.
The most common users of Braintree, a PayPal service are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
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Braintree is widely used as a card processor for website shopping carts, particularly in platforms like Spree Commerce. Users have praised its ability to seamlessly integrate with these systems, allowing for smooth and secure transactions. Moreover, Braintree serves as the primary payment provider gateway in many tech departments, enabling organizations to consolidate their payment processing into one interface with support for multiple payment methods. This has proven to be advantageous for businesses looking to streamline their operations and offer customers a range of convenient payment options.
Another key use case of Braintree is for charging customers for services through recurring monthly subscriptions. This feature allows businesses to implement custom plans and offer discounts, thereby accommodating various customer needs and boosting loyalty. Additionally, Braintree is utilized to sell gift cards with different durations, facilitating one-off payments that are charged as part of the purchase process. These use cases have helped organizations generate substantial revenue through Braintree without significant issues.
Braintree's ability to enable credit card payments without the need for PCI compliance has also been highly valued by users. This feature saves businesses time and resources by alleviating the burden of complying with rigorous security standards. Furthermore, Braintree's seamless integration with popular platforms like Freshbooks.com and Big Commerce has made it a go-to choice in various industries. Its robust functionality and reliability have empowered businesses across the board to process payments efficiently and effectively.
However, some users have reported challenges when using Braintree. Account reviews and cancellations due to fraudulent activity have been a concern for some organizations. Additionally, there have been instances of failed transactions and spam issues experienced by certain users. Despite these occasional setbacks, the majority of users have found Braintree to be a reliable solution for their payment processing needs.
Customer service support provided by Braintree has received mixed reviews from users. Some reported unhelpful and untrained support representatives in certain cases. However, it is important to note that experiences can vary, and other users may have had positive interactions with the support team. Overall, Braintree has proven to be a versatile payment processing solution used by various organizations to process payments securely and efficiently across different platforms and industries.
Clean and intuitive interface: Several users have praised Braintree for its clean and simple interface, stating that it makes the platform easy to understand and navigate. This positive feedback suggests that many reviewers appreciate the intuitive design of Braintree, which enhances their user experience.
Flexible payment intervals: Many users have mentioned the value they find in Braintree's flexible payment interval options. This feature allows businesses to receive money at various intervals that suit their needs. The ability to customize payment schedules is highly valued by these customers, as it provides them with greater control over their cash flow.
Easy implementation for developers: Numerous reviewers have highlighted how easy it is to implement Braintree for developers. They mention that the platform provides clear documentation and resources, making integration a smooth process. This positive feedback indicates that Braintree offers comprehensive support to developers, enabling them to easily integrate the platform into their systems.
Cons:
- Limited reporting features: Some users have expressed that they would like to see additional features in the front screen reporting, such as the ability to vary the time period being looked at and other simple analytics.
- Lack of API access for discount and plan creation: Several reviewers have mentioned that the lack of API access for discount and plan creation requires manual work on the web console, which can be inconvenient.
- Difficulty configuring charge details in bank statement: A number of users have found it difficult to configure charge details in the customer's bank statement, which may cause confusion or issues with reconciliation.
From the user reviews, it is recommended to consider using Stripe instead of Braintree if PayPal support is not necessary. Users find Stripe to be a better alternative for payment gateway needs. Additionally, users suggest exploring Braintree as a payment gateway solution and mention its solid platform with good API coverage, integration options, and documentation. Some users advise against using Braintree as a payment gateway and recommend looking into other services like Stripe or Recurly for recurring billing solutions. They suggest comparing Braintree with other options to evaluate the best fit. Overall, reviewers suggest considering other alternatives or evaluating specific requirements before deciding on Braintree.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
September 02, 2020
Braintree lacks one very important feature....a BRAIN!
Braintree is used by TCC as an additional payment system for tuition and any other purchases that the school requires. It is used throughout the entire campus.
It was supposed to make collecting payments more efficient but it has so many failed transactions and generates spam. The charge-backs are worse than anything and if you try calling customer service, you get untrained representatives with attitude. It came highly recommended which was ridiculous. Braintree solves no business problems...it creates more!
It was supposed to make collecting payments more efficient but it has so many failed transactions and generates spam. The charge-backs are worse than anything and if you try calling customer service, you get untrained representatives with attitude. It came highly recommended which was ridiculous. Braintree solves no business problems...it creates more!
- It's available for global coverage.
- It has 24/7 support.
- It has very easy billing.
- It allows for split payments
- They have 24/7 customer service but their representatives lack the knowledge and skills to be of assistance.
- They boast of superior cyber protection but my department experienced a breach in security twice in one month.
- There are way too many charge-backs with very little effort on Braintree's part to be of assistance.
- Too many charge-backs
- Being bothered by too many spammers now.
- Frustration with lack of knowledgeable employees
We went with Braintree without trying or even investigating other alternatives which was a shame.
November 07, 2019
A Cohesive And Fully Featured Payment Processor That Has Worked WIthout A Hitch For Two Years
We use Braintree across our company's eCommerce website as our payment processing gateway. As we are an eCommerce company, we needed a way to charge our customers and after having tried many options this works best as well as having a direct integration.
- Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
- Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce Enterprise plan, Braintree's rates for BigCommerce Enterprise customers are extremely competitive and saved us money.
- Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
- I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
- Braintree's fraud detection could use work, we had a fraudulent payment that was not caught by Braintree's system but we were able to quickly revert it.
- Their support team is in Chicago I believe, which was an issue for us when we had to call in at 2 pm and found out that their office was closed.
- Coming from Authorize.Net, the control panel of Braintree is less robust.
- The competitive rates we are receiving with Braintree through their program for BigCommerce Enterprise customers have saved us quite a bit in sales costs.
- Braintree's fraud detection is likely set to very high as when we switched to Braintree we only received 1 fraudulent transaction in 2 years which is a huge relief.
- Prompt disbursements have granted us faster ROI than other payment processors.
Prior to Braintree, we used Authorize.Net which is actually great however Authorize.Net's rates were not as competitive as Braintree's. One advantage that I would have to give to authorize over Braintree is their incredibly robust system which has settings and customization that go beyond anything else we had used before. At my company, we also used Stripe before and while Stripe is pretty good, it has certain limitations that Braintree offers a hefty solution for, hence why we had to switch from it. We are using Braintree as our main payment processor and using it concurrently with Amazon Pay Check out and Paypal Checkout without any issues.
November 07, 2019
Braintree is a no brainer for any eCommerce store
We use Braintree as our Big Commerce payment gateway. It provides seamless integration with Big Commerce and various payment methods such as Amazon Pay or PayPal.
- Multiple payment types
- Reliable system
- Very easy to use
- None
- Fast payment processing
- Good fraud detection
January 04, 2017
Using Braintree for Subscriptions and one-off payments
It is used in the tech department, as our primary payment provider gateway. We use to to charge our customers for our service via a recurring monthly subscription, with discounts and custom plans. We also sell gift cards of our service, in 3, 6 and 12 month varieties, charged via Braintree as one-off payments.
- Once it is set up, it has not given us almost any problem.
- Allows customization of most parameters.
- Offers drop-in forms (although we don't use them), and also custom ones.
- They do not provide API access to discount and plan creation, so we have to do it by hand on their web console.
- It's hard to configure the charge detail in the customer's bank statement.
- Their web UI logs out really fast. It's annoying to have to re-login every few minutes.
- Enables us to charge in multiple curriencies, which opens us for new markets.
- The set up for new discounts and plans has to be done manually in the UI, so it means more cumbersome and error-prone setups which may influence our ROI.
- Stripe and Chargify
We started using Chargify, but migrated to Braintree due to its more up-to-date libraries and easy integration with Paypal. We have not tried any other competitor, however, Stripe seems very interesting, specially now that their cross-country support is really broad. We are not aware of more competitors at this level of integration.
6
3 from the backend team, which develops the integration with Braintree. 3 from the support team, which use it to cross-reference users' payments.
Once it is setup, there is really no support needed from our part.
- Recurring subsriptions
- One-off payments
- Promotions/discounts
Yes
We replaced Chargify with Braintree, in order to have Paypal integration and multi-currency support.
- Price
- Product Features
- Vendor Reputation
- Analyst Reports
The integration with Paypal is top-notch, since they are owned by Paypal itself. This is why we switched to Braintree in the first place.
I would check sites like TrustRadius to see third-party reviews about other payment providers before I chose one.
No
I would like to, but I think the best support story is the fact that we seldomly have to ask for support in the first place!
- One-off payments
- Simple Subscriptions
- Complex subscriptions with trial periods and discounts
No
September 27, 2016
Braintree - simple to implement and simple to use.
Braintree is simply a card processor for our website shopping cart - Spree commerce. Since we implemented it it has been bought by PayPal which is no bad thing. We needed a card processor as well as PayPal as we do need to repatriate foreign currency to our domestic bank accounts in the original currency where it is USD, GBP or Euro. PayPal only allows you to withdraw money in your domestic currency and therefore forces an unfavourable exchange rate transaction.
- The interface is clean and simple; so easy to understand.
- They will send you the money at a variety of intervals to suit the business.
- Easy for our developers to implement.
- The front screen reporting could be improved - just a couple of extra features such as being able to vary the time period being looked at and other simple analytics.
- I feel strongly that it would be easy and useful to have some kind of ready cash in transit visual by destination bank account.
- No other points - it just sits there and works.
- Braintree's main advantage for us is that we can receive payments to our different currency accounts. This probably saves 1.5% to 3% in total on the various supplier payments we need to make in those currencies. It saves us having to lose 1.5% from PayPal to domestic currency and then another 1.5% converting from domestic to pay a foreign supplier.
- Refunds are an easy matter to administer so reducing admin time. PayPal's just got better as well - before about 2 weeks ago they were truly awful.
- Barclaycard
At the time Braintree was cheaper and much quicker and easier to implement then Barclaycard. Braintree will pay you in the currency of your choice (within reason) which is a distinct advantage over PayPal which is limited to your domestic currency.
1
Finance, Logistics.
1
Braintree is simple to use for anyone with a basic financial knowledge.
- Professional services company
Built by Buffalo
No
Change management was minimal
It was a straightforward implementation
- None
No
This software should simply work away uninterrupted in the background - it does just that so there has never been any need for exceptional support - this is a good thing and means my website simply ticks away.
- Refunds
- Daily view of cash flow
- Taking money
- Reports are very limited
- Establishing cash in transit