Brandwatch Reviews

80 Ratings
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Score 8.3 out of 100

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Reviews (1-8 of 8)

Tegan Jenner profile photo
Score 9 out of 10
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Support

10
My company's Brandwatch rep is amazing. Very attentive and always open to hearing from me. I've even met her in person at the annual Brandwatch Now You Know conference and she is very personable and shows genuine interest and concern in making sure I get everything I need out of the Brandwatch platform. Nothing but good things to say about their customer service.

They also have webinars and articles to keep you up on any changes that are happening in the platform.
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Kenji Onozawa profile photo
October 15, 2019

Wouldn't recommend it

Score 5 out of 10
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Verified User
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Support

6
The support for Brandwatch was fine. With that said, our support partners were in New York which made it difficult to coordinate communications, when we're on the other side of the country. Sprinklr, on the other hand, had support available within our own city which I much preferred.
Read Kenji Onozawa's full review
No photo available
Score 8 out of 10
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Support

8
Mostly through forums and YouTube, the support is from other users who have overcome challenges.

The search elements are based on well-known and well-supported thematics and SQL languages so the forums used tend to be outside the Brandwatch landscape anyway. Aside search and setup functionality, the Brandwatch interface is relatively intuitive.
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Ben Donkor profile photo
Score 10 out of 10
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Support

10
I've never had to recur to any "extra" support, as Brandwatch have always been at hand whenever I needed a hand. That aside, Brandwatch always lets me know whenever something goes wrong, so I don't have to leave it to guesswork. That said, I've only had something going wrong just once in over one year, so my level of satisfaction is pretty high.
Read Ben Donkor's full review

About Brandwatch

Brandwatch Analytics is an enterprise social intelligence platform that is designed to allow brands to listen and analyze online conversation to extract meaningful insights, inform their business decisions and understand more about the return on their marketing spend.

Brandwatch Analytics was built in 2008 and according to the vendor, it is now widely recognized as the most sophisticated social intelligence platform available, offering a flexible, powerful suite of features designed to aid business in taking advantage of social data.

Brandwatch Features

Has featureProprietary listening technology providing quality data coverage
Has featureThe most advanced, customizable charting and analysis functionality available
Has featureUnlimited users and a range of distrubution, sharing and permissions options
Has featureFlexible dashboards with over 25 different components
Has feature30+ fully-supported languages, including Topics and sentiment extraction
Has featureSophisticated demographic and theme analysis
Has featureOwned Twitter and Facebook channel tools
Has featureAutomated, intelligent and custom alerting features
Has featureBulk processing and automation of categorization and tagging

Brandwatch Screenshots

Brandwatch Integrations

Brandwatch Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Does not have featureFree or Freemium Version Available?No
  • Has featurePremium Consulting/Integration Services Available?Yes
  • Entry-level set up fee?Optional
EditionPricing DetailsTerms
Pro$80010k mentions
Enterprise3000+Unlimited mentions or Queries

Brandwatch Customer Size Distribution

Consumers
1%
Small Businesses (1-50 employees)
9%
Mid-Size Companies (51-500 employees)
20%
Enterprises (> 500 employees)
70%

Brandwatch Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Brandwatch Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:No