BrightGauge Reviews

18 Ratings
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Score 9.1 out of 100

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Reviews (1-6 of 6)

Anonymous | TrustRadius Reviewer
February 27, 2020

BrightGauge has been a great tool for our company

Score 10 out of 10
Vetted Review
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Likelihood to Recommend

BrightGauge is excellent for measuring various things. We can create gauges to measure almost anything we desire. We have gauges that show us how many calls a specific Dispatcher has taken in a day. How many tickets they have created. How many services and project tickets a technician is assigned to work. How many they have completed. BrightGauge tells us how these tickets are coming in, whether it be by phone, chat, email, etc.

It might not be appropriate for urgent things, as real-time feedback is sometimes lagging.
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Anonymous | TrustRadius Reviewer
February 18, 2020

BrightGauge is good for reporting

Score 8 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

BrightGauge is well suited for medium to larger companies who would like to report on multiple different metrics. BrightGauge is also suited for reporting to customers on different metrics. We use it to report on machines that have been powered on for multiple days. It is less appropriate for smaller companies
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Dale Bradford | TrustRadius Reviewer
August 27, 2019

A look into Bright Gauge

Score 9 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Love the ability to create customer reports from multiple product sources! We also love the dashboards we can make. It's helped reduce errors from missed email notifications, and instead, we can work the dashboards to "manage towards green." The dashboards have really transformed the way we keep track of everything in our organization. I would like to see more information available from different data sources. I would also like to see a greater understanding on the developer's part of the different data sources. Sometimes there are issues they just don't understand (how can a Connect Wise opportunity not have a start date?)
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Ian Hansen | TrustRadius Reviewer
February 01, 2019

BrightGauge - Very Useful for Managed IT Service Providers

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

Any data-driven business that requires metrics and performance benchmarks, that need to drill into data for analysis, should use Bright Gauge. If you don't require data that can be displayed in a meaningful way, and that's not important to your business, then this product is probably not for you; otherwise, it's great.
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Jennifer Henney | TrustRadius Reviewer
February 27, 2018

Without it we'd be lost in ConnectWise Manage reports

Score 10 out of 10
Vetted Review
Verified User
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Likelihood to Recommend

BrightGauge's dashboards are well suited for current, near-live data. We use them to motivate our teams throughout the office and manage the flow of each department's tickets.

There is currently not much in the way of trend analysis. You can set up reports to send on a regular basis, but you must manually take that data and plug it into something else like Excel to keep all the data in one place.
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Feature Scorecard Summary

Pixel Perfect reports (3)
9.6
Customizable dashboards (6)
8.3
Report Formatting Templates (6)
8.5
Drill-down analysis (6)
8.7
Formatting capabilities (6)
7.9
Integration with R or other statistical packages (4)
7.4
Report sharing and collaboration (6)
8.7
Publish to Web (4)
9.6
Publish to PDF (6)
8.6
Report Versioning (4)
7.2
Report Delivery Scheduling (6)
9.7
Delivery to Remote Servers (2)
8.5
Pre-built visualization formats (heatmaps, scatter plots etc.) (6)
8.3
Location Analytics / Geographic Visualization (3)
8.4
Predictive Analytics (3)
7.7
Multi-User Support (named login) (6)
8.5
Role-Based Security Model (6)
7.4
Multiple Access Permission Levels (Create, Read, Delete) (6)
8.5
Single Sign-On (SSO) (1)
9
Responsive Design for Web Access (2)
9.0
Dashboard / Report / Visualization Interactivity on Mobile (3)
8.3
REST API (2)
7.1
Javascript API (2)
7.7
iFrames (1)
6
Java API (1)
6
Themeable User Interface (UI) (1)
5
Customizable Platform (Open Source) (2)
7.7

About BrightGauge

Bright Gauge is a business intelligence software offering from Bright Gauge.

BrightGauge Technical Details

Operating Systems: Unspecified
Mobile Application:No