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https://media.trustradius.com/product-logos/sB/1h/VFODJ2KG8RNE.JPEGGood but improvableMy organization uses Brightpearl to manage the warehouse and orders from our Magento website. It is attached to Magento on one side and to our shipping software on the other. Brightpearl acts as glue for our business.,Automatic feed of magento orders Managing orders internally to brightpearl Transactional emails templates,European server stability. Often they are slow or sometimes there are issues with connectivity problems. Try to improve the entire financial part. For example it's really not intuitive to delete an Invoice or change its content. Try to be more permissive in the modification of the table inside the templates (transactional email) the possible modifications of the table are really not enough (we need to trick the browser to change position or columns or to inject some other code in it). A dedicated editor would be really appreciated.,6,,8,Increased employee efficiency because magento is more difficult to manage and does not have an optimized workflow so with brightpearl we can use teh help of the operators to achieve the same goal. With Magento you don't have a proper commercial customer service. With brightpearl we have it. It's not the best ever seen but it's not the worst neither. As a negative impact we have only the increased variables to watch in case of issues. And it could lead to using more time to solve the. Doubling the used software will double the debug.Brightpearl- great for ANY business!We use Brightpearl to manage all of our customer information. Before we had what seemed like hundreds of Google Docs to track everything - Brightpearl made it so much easier to track everything. The program is very customizable and their customer service is top notch!,Manage newsletter lists with MailChimp. Connect seamlessly with Amazon, Big Commerce and Shopify platforms.,The accounting end of things could be better- it seems like there are many steps in order to delete an order.,10,10,10,Better customer service Improved efficiencyBrightpearl Improves your businessBrightpearl is used by sales, marketing, operations (including help desk), engineering and finance.,Timeline Billing Task management,Customer set-up (every site is a different customer) Time recording Ticket Logging,8,,7,Faster sales turnaround Better task management Increased visibility of data,,12,1,Sales Finance Operations,Marketing campaigns Financial management Service desk,Billing Workflow Projects,4Not a bad package !Brightpearl is used as our primary sales/quote processing software and it enables us to consolidate purchase orders, quotes, sales and revenue tracking in one easy package.,Brightpearl enables our sales team to email quotes from within its interface, which saves time. Displays realtime sales data. Can create and filter reports with ease.,Brightpearl isn't great for tracking accurate margin made from sales within multiple discount levels. Brighpearl sometimes refreshes automatically halfway through a quote, which makes me feel like crying. SAVE SAVE SAVE. Brightpearl doesn't make splitting dispatches easy. Delivery notes will usually contain the whole order and we have to manually tell the customer what they're receiving.,7,9,Faster quoting Easy to view order history Realtime sales data to motivate sales staff and determine activityBetter Business with BrightpearlWe use Brightpearl throughout the entire Organization. We mainly use it as our Purchase Order tool. We keep track of all of our purchases and Vendors we purchase from.,Very easy to add Vendors to your Purchase Order List Easy to keep track of specific POs Easy to keep track of past Purchases and new ones,I think the layout could be improved,9,7,9,Increased efficiency Easy to keep track Accounting loves the ease for balancing our purchases with our income,2,2,Pruchasing Project tracking Accounts Payable,We keep track in every step for a Purchase Order Accounting matches our Payments with our Returns,Project building Lead Creation,10UnhappyWe use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping. It used by one department that needs it the most. We were going to manage all department merchandise inventory with one system, but there have been serious issues with Brightpearl for us, and the way that Sales assured us would work for us did not turn out to be true, so we halted our org-wide implementation.,It tracks inventory.,We have experienced many errors and have not been satisfied with the product or support. There were specific requirements that we had for our inventory solution. We were assured by the salesperson and sale engineer that BrightPearl would meet those requirements, but we found after the fact that it did not. The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online. We've has serious issues with the Shopify integration from flat out service failure to inventory sync. Issues that we were told by sales would work a certain way but they do not. Support for picking from specific inventory location or change default inventory location rather than FIFO model.,1,1,1,Time cost - Manually intensive, so more administrative overhead for workers to fulfill orders.,TradeGecko, Lightspeed Retail and Stitch Labs,1Brightpearl is useful, but it needs work.At CGPhones there are at least 15 employees who use Brightpearl. I personally use Brightpearl to process returns. I search the name of the customer in sales, then I find their order number and open the order. I then check off the purchases that the customer is returning and clone them to sales credits. Then I check the cost to make sure it's correct, save it, credit the customer and accept the product back into inventory. Sometimes I may start a new line and accept the product back into PTG so that it can be checked and repaired before being placed back into active inventory. I also use it to look up contact information for customers; either addresses if I need to request a prepaid shipping label from the shipping department or the phone number and email if I need to send contact info to one of our wholesale representatives or email a customer myself. I also use it to allocate products for an order when someone sends back a return and wants a replacement. The sales department uses it to allocate products for large orders. The inventory department uses it to accept in the inventory. In addition, it is connected to our eBay account so that when a customer places an order, the product is automatically allocated under their name with their contact info. The issues that we have with brightpearl are that it doesn't always save the bin number or cost when we are changing the information for a product. It doesn't always allocate products which means sometimes we oversell. And if you try to search for a name and it is slightly misspelled or you need to include a middle name, you receive no results. One of the major issues we have is that we can't find a way to figure out how much credit a wholesale customer currently has in their account. Those are all of the current issues I can think of that would helpful if they were addressed.,It's very easy to learn and pretty self explanatory. It connects many different departments so that we can all view each other's work and not have to repeat processes. It allows me to look up information in many different ways.,It doesn't always save our work, like prices, bins and amounts. It doesn't always allocate properly which causes us to oversell. It won't allow more than 10 people to sign in at a time which prevents all of the employees that need it from being able to access it at the same time.,8,,,It has caused us to oversell our products because it didn't allocate them properly. It has caused us to sell the wrong item for the wrong price. It has helped with employee efficiency and customer service. As the only customer service representative in the company, I can attest to that fact.,5Looking back on 2 Years with BrightpearlWe previously used Brightpearl at my current job as our backend ERP system that managed our products and inventory, PO process, accounting, order management and fulfillment, customer profiles, and backend to our online store (Magento). We switched to another system since then and it hasn't worked out well for our expanding business needs. Our store is a multibrand store that works with nearly 60 vendors so keeping them straight is a difficult but rewarding problem. We also work in custom and made-to-order items which further complicates our small boutique. We have three locations - one in New York and two in Hong Kong, so we are global.,Brightpearl is strong in product and inventory management. They understand that products can be very different and institute attributes like variants etc., to account for this. Brightpearl does a great job with tracking inventory changes and creating a clear pathway to what happened with your stock. Brightpearl does a good job of making it easy for us to do our taxes. Brightpearl's backend interface is easy to use and simple. Brightpearl is nimble and adjustable - editing orders and customer profiles was quick and easy.,Brightpearl's POS is very poor. We often completed orders through the backend for less confusion. Also, they make creating a return unnecessarily difficult (because they link in journal entries for accounting purposes which no salesman should have to deal with). Brightpearl isn't cloud based! Always a bummer as this makes accessing and using the product much more difficult. Also, for a global company like ours we had to be on two different servers so our inventory wasn't linked across stores. I see this as a fundamental flaw of BP. The reporting in Brightpearl was lacking, so much so that we would export raw data in CSVs and do the reporting ourselves. Some of the basic reporting was helpful but when it came to key retail metrics, it was surprisingly deficient The customer profile section wasn't very comprehensive. Yes there was a lot of information you could include but it was hardcoded and you couldn't run reports off of a lot of it.,8,7,7,POSITIVE ROI: The ability to get our business up and running in a short amount of time NEGATIVE ROI: Inefficiencies when running business reports - this took way too much time. POSITIVE ROI: Although it wasn't nearly perfect, the ability to link in with systems such as Magento NEGATIVE ROI: The inability to access and analyze customer driven data (i.e. sell-through, inventory turnover, etc),NetSuite, Stitch Labs, Shopify Plus and Odoo,Google Analytics, Google Drive, Adobe PhotoshopBrightpearl, Bright Future!BrightPearl is used across the board here at my company. Under our previous POS system, we had more than an handful of issues--mainly due to the fact that the POS we were using was not built to accommodate the number of sales we were making. BrightPearl is much more suited for the volume we see here. It helps vastly with organization and planning, on a company-wide scale, in the sense of ordering (on our end), ordering (on the customer's end), and inventory. It also helps quite a bit that all of our programs now talk to each other, which helps to abate the troubles of double orders, unseen changes, etc.,Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc. Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment. Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.,Brightpearl's inventory system is a little harder for me to parse. We have many things in our inventory log that consist of many components (i.e., kits) that are not viewable in the "products" tab; they must be placed into a new order, or printed out. There are communication problems between our website and Brightpearl. Namely, there are issues with payments not being collected automatically from a software called Magento, which means that one of our team has to sit down every day and collect payment manually.,7,4,Brightpearl has made the general ordering process easier for all involved. We've had many fewer orders lost or duplicated, as was an issue with our previous system. It's made it very easy to track our inventory, and less often do our people have to run on wild goose chases for inventory that isn't really there.,POSIMBrightpearl ReviewWe use Brightpearl (BP) across our whole organization for sales, finances, manufacturing and inventory management. It mostly addresses our inventory management issues. It's easy to see what's in stock and ready to ship versus what's not.,PO management is handled very will with BP. It's possible to clone previous POs so you don't have to keep typing in all the information again. It's also easy to see what's already been received. Inventory is similar to the PO management; it's easy to see what's in stock and ready to ship, as well as what's on PO, and what's already allocated to sales orders. Sales orders are fantastic. At a glance you can see if it's able to be shipped, or if it's been partially shipped already. The fulfillment process is simple, and it integrates seamlessly with ShipStation.,The first frustrating part about BP is that you can only receive one invoice per PO. We often receive up to 20 different shipments per PO, with a different invoice attached to each. I have no way of entering these invoices. I have to wait until everything's been received and then I can enter in one single large invoice, and it's really frustrating. We've been having issues with the accounting side of BP. Our financial reports are changing from one day to the next, and we haven't figured out why. Support hasn't been able to figure out why either. Along with that, the financial reports are completely unpresentable. Our CPAs take the information out of BP and put them into a readable Excel file. Assemblies are a problem in BP as well. We have SKUs that require up to 30 different parts. We have to use an outside app to build our assemblies in. Usually it works fine, but if the connection is lost in the middle of the build, our inventory is completely messed up.,4,2,7,It's really difficult to say. While everything is now in one place, we've spent a ton of time with support and figuring things out on our own. We've also had to spend a ton of money with our CPAs fixing our financials every month. However, the sales piece has streamlined our process for shipping orders out in a timely basis.Brightpearl ERP ReviewBrightpearl is used across the organization as our primary ERP system; to track customers and sales, track and maintain inventory including purchasing and cost of goods sold (COGS), as well as our primary accounting system.,It's a complete package. No heavy lifting required for straightforward sales, inventory tracking, and light accounting. I've had fine experiences with customer support. High importance issues are dealt with within a day. All my issues have been resolved. Brightpearl is easy to manipulate. It's simple to add in account codes as well as customers and vendors.,There seem to be a lot of quirks in the system. For example, when editing a journal, Brightpearl will drop the tax date of the entry and it has to manually be re-added. I've had expense codes for bills revert back to the default COGS code when saving. For accounting it's not as intuitive as other software such as QuickBooks. Some things, such as payroll journal entries, have to be manually entered rather than having the accrue and reverse functions pre-built in. The CRM function is not robust. It fails at accurately tracking customer touches, and for B2B models, Brightpearl alone can't capture all the information needed.,6,8,It's relatively inexpensive, especially for small businesses with few employees. As the business has grown Brightpearl no longer fits our needs, so there's a lot of man hours spent on sourcing and implementing a new system. More man hours have been spent trying to figure out work arounds for some of the quirks. Help articles were unhelpful, so there was a lot of self taught users, which created an environment of crap in equals crap out, so resources were spent on cleaning and finding work arounds for incorrectly entered data.,Salesforce Analytics Cloud and XeroGreat Package for Companies Growing out of Small Business AccountingWe primarily use Brightpearl to manage all our stock and automatic processing of all online and offline orders placed by our customers and stakeholders. It is used across the whole company at all levels. Brightpearl serves as a command centre of all our e-commerce operations and solves many problems such as stockouts, data redundancy and inconsistency, etc.,It is integrated with multichannel retail giants such as eBay, Amazon, shopify and others. Customers can benefit from 24/7 support through various channels including toll-free phone line, helpdesk and video guides. Brightpearl has integrated accounting, CRM and inventory tools in one platform. Brightpearl’s fee is final, there are no GMV fees extracted and hidden charges,Brightpearl has no native mobile app available for now. It may not be recommendable to large retailers with complex needs and software requirements.,10,10,8,We have grown 50% in the last year. We have been using Brightpearl for just over a year now; its a really easy to use and its saved us a lot of time doing paperwork and admin. Brightpearl revolutionized our approach with respect to inventory management, purchase ordering and accounting.Brightpearl really does shine!Brightpearl is being used across the entire company. We use it to process our online orders, in store orders, phone orders, and manage our inventory. We don't currently use the accounting modules, but we do use the reports it generates to do our own accounting with it. Brightpearl solves the problem of tracking orders from multiple platforms. It does it all in one spot and makes keeping track of orders much easier. In particular, it really has helped us gain better control of our Amazon orders. We've cut down the time spent on Seller Central orders by over 50%.,Organizing orders from multiple platforms. Keeping track of customer orders and interactions with the customers. Batch printing and processing of orders. The integration with Ship Station is very good.,Management of goods notes, having to go to different spots to do different things with the GN is time consuming. Particularly if you have to delete one, there is no way to do it within the order. Fixing payments and the allocation of payments when something was changed is clunky. Finding information can be difficult, not all of the reports are intuitive. Exchanges are difficult in the Brightpearl system. There is no way to do a negative quantity on a sales invoice.,8,7,8,We are managing our shipping out of orders with less man hours than before. Even through our holiday season we saw a decrease in overtime and needed didn't need to pull people from other departments to help get packages out. We need less man hours to pick and process orders. It used to be a four step process before orders got to shipping. Now it is a two step process, it is considerably faster.,PosimBrightpearl - a good accounting/sales reporting solutionWe use Brightpearl for bookkeeping, analysis, and monthly reporting for the entire business. We use reports to assess sales and margin data by product and product category. Also we use the system to compare to budgeted and prior year financial and other metrics. We typically export reports into Microsoft Excel and then manipulate and format the data further in the MS Office suite.,Simple sales reporting Simple financial and accounting reporting The ability to do forensic ad hoc analysis for specific business problems/questions.,Scenario analysis would be a helpful addition,9,6,7,It has been very positive with regard to giving us insights into accounting and sales reporting that we previously didn't have. Also, the fact that it is web-based it very helpful as some of our employees are not always on site.,QuickBooks OnlineBrightpearl Rating...a pearl!We use Brightpearl to help send orders out to customers both B2B and B2C. We have Brightpearl connected to Amazon and eBay so that it connects to our inventory levels. Brightpearl has been extremely helpful and user-friendly when it comes to looking up products vs. customers vs. sales. Having the "tagging" system is extremely helpful as well when it comes to marketing. I can use the tag "samples" and "bloggers" so it does not interfere with sales.,Can create different "tags" that will not interfere with the sales goals. Such as "bloggers", "giveaways", or "samples". You can then use those tags to see how many people you have given "samples" to or how many "bloggers" we have reached out to. The fact that you can just run sales reports in a user friendly manner.,Sometimes, it is a little hard to load some of the sales reports. Not sure if this is on my end due to internet connection but sometimes I will have to log in and then log back out. At one point we were not able to search my store names which caused quite a hassle but that ended up being fixed. My Brightpearl account will not load on some occasions.,7,8,Because of the user-friendly ability of being able to bring up sales so quickly, we have been able to look and see how much we have grown. Our business has doubled in size over the past two years Being able to send things to eBay and Amazon and connect them to Brightpearl really is wonderful.A review of BrightpearlBrightpearl is used as the inventory management tool in the organization I support. It has hooks to Magento, Salesforce and Qlik where we do e-commerce, customer relations and revenue reporting respectively.,Intuitive interface Active help/support desk,API does not allow access to all fields on core objects API throttling doesn't offer way to get most recently updated objects Reporting in Brightpearl is very hard to gather different sets of data together,6,9,A useful tool for inventory trackingBrightpearl is Great!We currently use Brightpearl across the whole organization. We use it for inventory purposes, sales tools, and production processes. We are also currently using it with an integration with Salesforce. We have used a private developer to make the integration take place.,Very user friendly! Customizable Able to connect to Amazon Seller Account!,Customer Support easier to contact Auto Save function Advanced Search Bar,10,7,5,Helps with tracking inventory Created easier selling The selling objectives allow it for the sales team to communicate easier.,Salesforce Analytics CloudThe futures' Bright....pearl.We use Brightpearl mainly for the processing of orders to our customers, but also for keeping record of stock, customer details and business history, amongst others things. Everyone in the company uses Brightpearl for most of each working day, and it makes processing and shipping orders extremely easy. If there is ever a problem with stock, it only takes a second to work out the issue using Brightpearl.,We have a process for our orders every day. Once they are printed, using Brightpearl we 'pick' the orders, the information is then sent to our printers, and a mailing label is printed almost instantly. Once this is done, we can scan the item, Brightpearl receives the code, and provided we have the correct item, it 'packs' the order. Once we have packed the order, we can 'ship' the order. The process is extremely simple, and very quick. If anything goes wrong with, for example the scanning of the item, we are able to enter the Brightpearl archive, search for the item and change the code very easily. This means most issues are resolved in seconds. The layout of Brightpearl in our usage of it is very simple, effective and helpful. The main points of the order are in big boxes at the top of the page, making it easy to see exactly what you are doing. The rest of the page is laid out very well, and there is no chance of mixing anything up or getting confused with anything within the order. The way Brightpearl works makes it extremely easy to see exactly where we are with out orders throughout the day. It helps us keep on top our work, and if things start to get very busy, it is still easy to get things done.,On the odd occasion, the system will crash, meaning the page continuously loads for minutes at a time, slowing our work down. If a mistake has been made, once the order has been shipped, there is no way of undoing it. It would be helpful if, once shipped, there was a way of adjusting the order.,9,7,Because the system is so easy to use, it means we are able to send through more orders each day, meaning a larger number of orders are sent out. This has resulted in great reviews for the company, and subsequently more customers. With the simpleness of adjusting our database through Brightpearl, it enables more issues to be resolved quicker, which means people have more time to get on with other tasks, ensuring company growth in the long term.Great software, but CRM is its weakest pointWe use Brightpearl for everything except accounts. We find it fairly straightforward to use, although there is a bit of a learning curve to begin with. We find the integration from quote, through sale, product dispatch, invoicing to receiving payment very straightforward. The ability to easily split orders in order to part dispatch is great, and the inventory management is good.,The entire sales process is very straightforward and easy enough to use. The ability to sort the data in almost any way imaginable for reporting purposes is really handy. Product and inventory management is comprehensive. The ability to use customer specific SKUs as well or instead of our own is a really useful feature for us.,CRM has a few issues we are not so keen on. Customers are individuals first, company second. There is therefore no reporting on a company as a whole. For instance if you wanted to see volume of sales by customer there is no way to combine all the contacts within one company to give one figure without exporting and manipulating in Excel. It is also not possible to make simple company wide changes, each individual within the company is treated as a separate contact and must be edited individually. Reporting for the CRM is a little patchy in what can and can't be done.,8,9,9,Brightpearl saves a lot of time compared with how we were managing before with Sage, Salesforce and a LOT of Excel spreadsheets. The reporting is great so that we can see in real time all the key figures we need.,Xero and Zoho CRMHow Brightpearl has fitted into our e-commerce business...Brightpearl is used to process the daily sales we take from our ecommerce website. It is also used as a CRM tool to log customer enquiries and issues.,Really easy back end e-commerce integration so that you can amend product information (for example price if you have a sale on) and images to Brightpearl that then get changed on the customer facing side of the site Pulls through customer orders immediately and captures customer information meaning we can export this information and use data such as postcodes etc., to get a better view of who our customers are Picking/packing tools for warehousing and fulfilment staff gives sales team clarity on when customer orders are due for dispatch,International payments and exchange rates Splitting invoices i.e. 50% deposits Bill of materials - more specificly the ability to use 0.5 of a product etc,8,9,9,Optimising efficiency - ensuring we weren't duplicating work using multiple systems Getting more clarify on the status of orders (our warehouse is off site so this is very important) Ability for any staff member to be able to pick up and cover for anyone who is off as everything is so clear and in one place,DEAR Inventory and XeroHighly RecommendBrightpearl is used across the company to control stock, manage orders, contact customers, invoice, raise POs and for accounts. It allows us to allocate stock to customers, know when to order more and be able to do this quickly and efficiently. It also helps with customer relations as we can now see when each customer has been contacted and what was said.,Stock management Order processing Building customer relations Give an up to date view of the company accounts,Multi-currency bank accounts is currently an additional cost, I believe this should be included in the price. It has a limited number of sales platforms which it can import automatically unlike many other stock systems. This is problematic and would be hugely beneficial to have platforms such as Not on the High Street and Etsy integrated. The cost and initial set up fees for a small company are high.,10,8,8,Saves time and money on stock taking Reduced accountancy fees due to turning POs into invoices with a hit of a button Easy order processing which deducts from stock,Brightpearl perspective from one of its first ever usersBrightpearl is used by the whole business; it manages nearly everything that we do from purchasing and stock control, through to sales and margin reports, to accounting and credit control. Initially we implemented Brightpearl after becoming dissatisfied with very clunky sales reporting in our previous system. I knew from using Pearl (as it was then) in a previous company that Brightpearl had a much more user-friendly pre-set reporting and also allowed full data export so it is simple to extract any other data you might need.,Excellent, comprehensive pre-set sales, margin and accounting reports with intelligent filters to allow user-customisation. The vast majority of what we need to know is in the default reports. Information kept at the users' fingertips without visible boundaries of "modules". If you are writing a sale for a customer everything you need to know about sales history or payment record is there, without loading a different module. Imports and exports with CSV files means updating product prices or generating an unusual custom sales report is a relatively simple task in a spreadsheet.,Sometimes the pace of updates can feel a little rushed. New developments seem largely focussed on retail making the multi-channel system seem a little less multi-channel.,8,7,3,Much better (and faster) sales reporting has helped to drive double figure growth year on year Margin reports and stock control have signifcantly improved our stock turn realtive to using our previsou system.,Sage 50 AccountingAn honest review of our use of the Brightpearl product over the yearsBrightpearl details and manages our financial accounts. It keeps track of client and supplier invoices and produces our quarterly VAT returns. Client invoices are stored against the client record and this is used as our CRM on which we also log help desk tickets for our client jobs as they progress. Having the tickets, sales and accounts all in one place makes life easy. Our technicians only see client information and help desk tickets, whereas management staff has access to accounts. This whole business runs through Brightpearl and stops us from misplacing client information.,Client record links can be used for help desk tickets, orders/invoices & accounting information. Access from any browser anywhere and get full access to all of the information - useful for when our doing onsite work. Profit and loss reports are clear and simple and show real time information.,There is no mobile app and the website is not mobile optimised - would be useful for when working remotely. Integrations with card processing such as SagePay are slow in being changed to paid modules. Recurring monthly client invoices have to be done manually, there is no automatic system that works and no link to GoCardless for monthly direct debit capture.,6,8,1,Positive in that the company is more efficient and data is stored in one place. Negative in that the costs appear to be rising and the features are getting smaller and smaller.,Zoho, FreshBooks and XeroBrightPearl changed our business so much so that we now talk about "pre-BrightPearl" and "post-BrightPearl"We originally used BrightPearl to monitor stock and track inventory across our retail business. As both a direct to consumer retailer and a wholesaler, it's vital to be able to quickly move stock across different channels and accurately track the contents of many different warehouses across the country. However since our initial purchase we've come to rely on BrightPearl for so much more - from sales and reporting to invoicing and customers services. It has completely changed our business - so much so that we now talk about "pre-BrightPearl" and "post-BrightPearl"!,Integration with wide variety of ecommerce platforms, including Shopify Reporting with many different filters and parameters to measure all aspects of the business Immediate, easy to access stock inventory - showing what's on hand, allocated and incoming instantly,Occasional glitches with syncing new SKUs between Shopify and BrightPearl Not easy to undo human errors - e.g.: where something has been allocated, it can't be unallocated but the original PO has to be unpicked,8,4,8,Significantly decreased delay on fulfilling online customer orders Helped us accurately monitor the value of our inventory for sales and forecastingBrightpearl - not as bad as it used to beWe use brightpearl across our organisation to keep all our customer and supplier information in one place. We use it as our primary sales platform. Having brightpearl means that everyone in the organisation is able to quickly and easily pull out or input information that is relevant to their business function.,Brightpearl timeline allows all customer/supplier information to be made visible so whomever needs it can find it quickly and easily Brightpearl integrates very well with other software packages Brightpearl has some excellent and highly customisable reporting functions,Some changes are clunky and buggy when first rolled out In order to add new features, some of the older but still useful features are sidelined or hidden When filtering reports, presets can be saved which is excellent but they remain on the local computer rather than being applicable on all machines henceforth,8,7,Brightpearl has enabled us to effectively manage our suppliers and customers as we've grown rapidly over the past 4 years and has saved us a lot of headache,Adobe Acrobat DC, Adobe Flash, Slack
Windows, Mac
Brightpearl
281 Ratings
Score 7.5 out of 101
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Brightpearl Reviews

Brightpearl
281 Ratings
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Score 7.5 out of 101

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Marco Poletto profile photo
March 18, 2016

Good but improvable

Score 6 out of 10
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My organization uses Brightpearl to manage the warehouse and orders from our Magento website. It is attached to Magento on one side and to our shipping software on the other. Brightpearl acts as glue for our business.
  • Automatic feed of magento orders
  • Managing orders internally to brightpearl
  • Transactional emails templates
  • European server stability. Often they are slow or sometimes there are issues with connectivity problems.
  • Try to improve the entire financial part. For example it's really not intuitive to delete an Invoice or change its content.
  • Try to be more permissive in the modification of the table inside the templates (transactional email) the possible modifications of the table are really not enough (we need to trick the browser to change position or columns or to inject some other code in it). A dedicated editor would be really appreciated.
Our company has a small business and it's ok. With very big business I have some doubt on the brightpearl success. It works, of course, but it's not smooth as it should be. Sometimes the European servers are not in the right mood, sometimes to achieve a goal you have to pass too many steps and use too much time.
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Rose Molinary profile photo
Score 10 out of 10
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We use Brightpearl to manage all of our customer information. Before we had what seemed like hundreds of Google Docs to track everything - Brightpearl made it so much easier to track everything. The program is very customizable and their customer service is top notch!
  • Manage newsletter lists with MailChimp.
  • Connect seamlessly with Amazon, Big Commerce and Shopify platforms.
  • The accounting end of things could be better- it seems like there are many steps in order to delete an order.
Brightpearl is great if you sell on Amazon!
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Score 8 out of 10
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Brightpearl is used by sales, marketing, operations (including help desk), engineering and finance.
  • Timeline
  • Billing
  • Task management
  • Customer set-up (every site is a different customer)
  • Time recording
  • Ticket Logging
Brightpearl is good for provisioning services and easy to use for billing.
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March 01, 2016

Not a bad package !

Score 7 out of 10
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Brightpearl is used as our primary sales/quote processing software and it enables us to consolidate purchase orders, quotes, sales and revenue tracking in one easy package.
  • Brightpearl enables our sales team to email quotes from within its interface, which saves time.
  • Displays realtime sales data.
  • Can create and filter reports with ease.
  • Brightpearl isn't great for tracking accurate margin made from sales within multiple discount levels.
  • Brighpearl sometimes refreshes automatically halfway through a quote, which makes me feel like crying. SAVE SAVE SAVE.
  • Brightpearl doesn't make splitting dispatches easy. Delivery notes will usually contain the whole order and we have to manually tell the customer what they're receiving.
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Score 9 out of 10
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We use Brightpearl throughout the entire Organization. We mainly use it as our Purchase Order tool. We keep track of all of our purchases and Vendors we purchase from.
  • Very easy to add Vendors to your Purchase Order List
  • Easy to keep track of specific POs
  • Easy to keep track of past Purchases and new ones
  • I think the layout could be improved
When I need to purchase a product quickly, I am able to generate a PO from Bright Pearl and send if off very quick.
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March 29, 2017

Unhappy

Score 1 out of 10
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We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping.
It used by one department that needs it the most. We were going to manage all department merchandise inventory with one system, but there have been serious issues with Brightpearl for us, and the way that Sales assured us would work for us did not turn out to be true, so we halted our org-wide implementation.
  • It tracks inventory.
  • We have experienced many errors and have not been satisfied with the product or support.
  • There were specific requirements that we had for our inventory solution. We were assured by the salesperson and sale engineer that BrightPearl would meet those requirements, but we found after the fact that it did not.
  • The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online.
  • We've has serious issues with the Shopify integration from flat out service failure to inventory sync. Issues that we were told by sales would work a certain way but they do not.
  • Support for picking from specific inventory location or change default inventory location rather than FIFO model.
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Score 8 out of 10
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At CGPhones there are at least 15 employees who use Brightpearl. I personally use Brightpearl to process returns. I search the name of the customer in sales, then I find their order number and open the order. I then check off the purchases that the customer is returning and clone them to sales credits. Then I check the cost to make sure it's correct, save it, credit the customer and accept the product back into inventory. Sometimes I may start a new line and accept the product back into PTG so that it can be checked and repaired before being placed back into active inventory. I also use it to look up contact information for customers; either addresses if I need to request a prepaid shipping label from the shipping department or the phone number and email if I need to send contact info to one of our wholesale representatives or email a customer myself. I also use it to allocate products for an order when someone sends back a return and wants a replacement. The sales department uses it to allocate products for large orders. The inventory department uses it to accept in the inventory. In addition, it is connected to our eBay account so that when a customer places an order, the product is automatically allocated under their name with their contact info. The issues that we have with brightpearl are that it doesn't always save the bin number or cost when we are changing the information for a product. It doesn't always allocate products which means sometimes we oversell. And if you try to search for a name and it is slightly misspelled or you need to include a middle name, you receive no results. One of the major issues we have is that we can't find a way to figure out how much credit a wholesale customer currently has in their account. Those are all of the current issues I can think of that would helpful if they were addressed.
  • It's very easy to learn and pretty self explanatory.
  • It connects many different departments so that we can all view each other's work and not have to repeat processes.
  • It allows me to look up information in many different ways.
  • It doesn't always save our work, like prices, bins and amounts.
  • It doesn't always allocate properly which causes us to oversell.
  • It won't allow more than 10 people to sign in at a time which prevents all of the employees that need it from being able to access it at the same time.
As a database overall, I think it is very well suited for our business. I only wish that it was easier to learn the more in depth aspects of the program so that we can put it to even further good use. Like we can't figure out how much credit our wholesale customers have in order to tell them how much they can spend on their next wholesale order.
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Score 8 out of 10
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We previously used Brightpearl at my current job as our backend ERP system that managed our products and inventory, PO process, accounting, order management and fulfillment, customer profiles, and backend to our online store (Magento). We switched to another system since then and it hasn't worked out well for our expanding business needs.

Our store is a multibrand store that works with nearly 60 vendors so keeping them straight is a difficult but rewarding problem. We also work in custom and made-to-order items which further complicates our small boutique. We have three locations - one in New York and two in Hong Kong, so we are global.
  • Brightpearl is strong in product and inventory management. They understand that products can be very different and institute attributes like variants etc., to account for this.
  • Brightpearl does a great job with tracking inventory changes and creating a clear pathway to what happened with your stock.
  • Brightpearl does a good job of making it easy for us to do our taxes.
  • Brightpearl's backend interface is easy to use and simple.
  • Brightpearl is nimble and adjustable - editing orders and customer profiles was quick and easy.
  • Brightpearl's POS is very poor. We often completed orders through the backend for less confusion. Also, they make creating a return unnecessarily difficult (because they link in journal entries for accounting purposes which no salesman should have to deal with).
  • Brightpearl isn't cloud based! Always a bummer as this makes accessing and using the product much more difficult. Also, for a global company like ours we had to be on two different servers so our inventory wasn't linked across stores. I see this as a fundamental flaw of BP.
  • The reporting in Brightpearl was lacking, so much so that we would export raw data in CSVs and do the reporting ourselves. Some of the basic reporting was helpful but when it came to key retail metrics, it was surprisingly deficient
  • The customer profile section wasn't very comprehensive. Yes there was a lot of information you could include but it was hardcoded and you couldn't run reports off of a lot of it.
Brightpearl is strong as an easy-to-use, easy-to-train ERP system and they have a clear track record of that. They manage records well, are reliable, and offer the resources to learn the system. They also have great partners (Magento, etc).

They start to break down when it comes to global omni-channel experiences (linking in-store and online) and there are small things that they still haven't completed yet (ironing our returns, removing bugs from the POS, allowing for more extensive reporting). That being said, I would recommend them for many small to medium size businesses that don't yet have a global presence.
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Score 7 out of 10
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BrightPearl is used across the board here at my company. Under our previous POS system, we had more than an handful of issues--mainly due to the fact that the POS we were using was not built to accommodate the number of sales we were making. BrightPearl is much more suited for the volume we see here. It helps vastly with organization and planning, on a company-wide scale, in the sense of ordering (on our end), ordering (on the customer's end), and inventory. It also helps quite a bit that all of our programs now talk to each other, which helps to abate the troubles of double orders, unseen changes, etc.
  • Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
  • Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
  • Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
  • Brightpearl's inventory system is a little harder for me to parse. We have many things in our inventory log that consist of many components (i.e., kits) that are not viewable in the "products" tab; they must be placed into a new order, or printed out.
  • There are communication problems between our website and Brightpearl. Namely, there are issues with payments not being collected automatically from a software called Magento, which means that one of our team has to sit down every day and collect payment manually.
Brightpearl is an excellent choice for companies who deal in large-ticket internet sales, as we do. It handles high volume with relative ease, and does quite an excellent job at making the lives of our customer service reps easier. It tracks inventory easily and allows for our reps to reliably allocate inventory (which was an issue with previous programs). I wouldn't necessarily suggest that someone who deals in mostly an in-house POS business go to Brightpearl, as its strengths are most definitely in virtual business.
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September 30, 2016

Brightpearl Review

Score 4 out of 10
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We use Brightpearl (BP) across our whole organization for sales, finances, manufacturing and inventory management. It mostly addresses our inventory management issues. It's easy to see what's in stock and ready to ship versus what's not.
  • PO management is handled very will with BP. It's possible to clone previous POs so you don't have to keep typing in all the information again. It's also easy to see what's already been received.
  • Inventory is similar to the PO management; it's easy to see what's in stock and ready to ship, as well as what's on PO, and what's already allocated to sales orders.
  • Sales orders are fantastic. At a glance you can see if it's able to be shipped, or if it's been partially shipped already. The fulfillment process is simple, and it integrates seamlessly with ShipStation.
  • The first frustrating part about BP is that you can only receive one invoice per PO. We often receive up to 20 different shipments per PO, with a different invoice attached to each. I have no way of entering these invoices. I have to wait until everything's been received and then I can enter in one single large invoice, and it's really frustrating.
  • We've been having issues with the accounting side of BP. Our financial reports are changing from one day to the next, and we haven't figured out why. Support hasn't been able to figure out why either. Along with that, the financial reports are completely unpresentable. Our CPAs take the information out of BP and put them into a readable Excel file.
  • Assemblies are a problem in BP as well. We have SKUs that require up to 30 different parts. We have to use an outside app to build our assemblies in. Usually it works fine, but if the connection is lost in the middle of the build, our inventory is completely messed up.
It has the potential to be a very robust system. It needs some work in a few areas before it could really be helpful. It wouldn't be an appropriate program if you don't have any inventory; it would just be overkill. But for anyone else, it would work amazingly well with a few tweaks.
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September 08, 2016

Brightpearl ERP Review

Score 6 out of 10
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Brightpearl is used across the organization as our primary ERP system; to track customers and sales, track and maintain inventory including purchasing and cost of goods sold (COGS), as well as our primary accounting system.
  • It's a complete package. No heavy lifting required for straightforward sales, inventory tracking, and light accounting.
  • I've had fine experiences with customer support. High importance issues are dealt with within a day. All my issues have been resolved.
  • Brightpearl is easy to manipulate. It's simple to add in account codes as well as customers and vendors.
  • There seem to be a lot of quirks in the system. For example, when editing a journal, Brightpearl will drop the tax date of the entry and it has to manually be re-added. I've had expense codes for bills revert back to the default COGS code when saving.
  • For accounting it's not as intuitive as other software such as QuickBooks. Some things, such as payroll journal entries, have to be manually entered rather than having the accrue and reverse functions pre-built in.
  • The CRM function is not robust. It fails at accurately tracking customer touches, and for B2B models, Brightpearl alone can't capture all the information needed.
Completely depends on the business model. If it's someone who needs light lifting across all departments of the business, I would highly recommend it. For a larger business that has multiple departments (Finance Department, Sales Department, Operations Department, etc.) this system is [not] well suited and I would recommend against it.
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Score 10 out of 10
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We primarily use Brightpearl to manage all our stock and automatic processing of all online and offline orders placed by our customers and stakeholders. It is used across the whole company at all levels. Brightpearl serves as a command centre of all our e-commerce operations and solves many problems such as stockouts, data redundancy and inconsistency, etc.
  • It is integrated with multichannel retail giants such as eBay, Amazon, shopify and others.
  • Customers can benefit from 24/7 support through various channels including toll-free phone line, helpdesk and video guides.
  • Brightpearl has integrated accounting, CRM and inventory tools in one platform.
  • Brightpearl’s fee is final, there are no GMV fees extracted and hidden charges
  • Brightpearl has no native mobile app available for now.
  • It may not be recommendable to large retailers with complex needs and software requirements.
Brightpearl is one of the best Inventory control systems. With Brightpearl based system we're able to successfully control our stock and fulfill customers orders quickly. Emails are easily sent to the customer to keep them updated of where their products are at all times. Inventory is easy to update Unlimited SKUs Print/Pick/Pack/Ship feature to show where each Sales order is in the process.
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Score 8 out of 10
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Brightpearl is being used across the entire company. We use it to process our online orders, in store orders, phone orders, and manage our inventory. We don't currently use the accounting modules, but we do use the reports it generates to do our own accounting with it. Brightpearl solves the problem of tracking orders from multiple platforms. It does it all in one spot and makes keeping track of orders much easier. In particular, it really has helped us gain better control of our Amazon orders. We've cut down the time spent on Seller Central orders by over 50%.
  • Organizing orders from multiple platforms.
  • Keeping track of customer orders and interactions with the customers.
  • Batch printing and processing of orders.
  • The integration with Ship Station is very good.
  • Management of goods notes, having to go to different spots to do different things with the GN is time consuming. Particularly if you have to delete one, there is no way to do it within the order.
  • Fixing payments and the allocation of payments when something was changed is clunky.
  • Finding information can be difficult, not all of the reports are intuitive.
  • Exchanges are difficult in the Brightpearl system. There is no way to do a negative quantity on a sales invoice.
Brightpearl has really cut down our order picking and processing time which is a big plus. The ability to scan items in comparison to the Goods Note has really cut down on our errors. That makes for more satisfied customers! It's also much easier to track orders that come in from different sources all in one place. That had been a very time consuming process for us before we started using Brightpearl.
The ordering system has been a challenge to get to work the way we model our business. This has a lot to do with the limited availability of some of our products. We work with many small vendors and craftsman in a niche market and many of our items are made to order or custom made. Our ordering lead times can change dramatically in a short period of time. It makes setting ordering points difficult. It's also not as intuitive to generate POs for items we need as our prior system was.
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Score 9 out of 10
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We use Brightpearl for bookkeeping, analysis, and monthly reporting for the entire business. We use reports to assess sales and margin data by product and product category. Also we use the system to compare to budgeted and prior year financial and other metrics. We typically export reports into Microsoft Excel and then manipulate and format the data further in the MS Office suite.
  • Simple sales reporting
  • Simple financial and accounting reporting
  • The ability to do forensic ad hoc analysis for specific business problems/questions.
  • Scenario analysis would be a helpful addition
Simple small businesses, particularly retail business, are well suited for this product.

If you need complex accounting software, Brightpearl probably isn't your best option.
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Score 7 out of 10
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We use Brightpearl to help send orders out to customers both B2B and B2C. We have Brightpearl connected to Amazon and eBay so that it connects to our inventory levels. Brightpearl has been extremely helpful and user-friendly when it comes to looking up products vs. customers vs. sales. Having the "tagging" system is extremely helpful as well when it comes to marketing. I can use the tag "samples" and "bloggers" so it does not interfere with sales.
  • Can create different "tags" that will not interfere with the sales goals. Such as "bloggers", "giveaways", or "samples".
  • You can then use those tags to see how many people you have given "samples" to or how many "bloggers" we have reached out to.
  • The fact that you can just run sales reports in a user friendly manner.
  • Sometimes, it is a little hard to load some of the sales reports. Not sure if this is on my end due to internet connection but sometimes I will have to log in and then log back out.
  • At one point we were not able to search my store names which caused quite a hassle but that ended up being fixed.
  • My Brightpearl account will not load on some occasions.
Brightpearl is well suited for smaller to medium businesses. Our company has only the 4 user plan but we should defintely be adding more onto the plan as we are adding more employees as our business grows. It may not be a great thing for large corporations just due to communication.
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November 04, 2016

A review of Brightpearl

Score 6 out of 10
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Brightpearl is used as the inventory management tool in the organization I support. It has hooks to Magento, Salesforce and Qlik where we do e-commerce, customer relations and revenue reporting respectively.
  • Intuitive interface
  • Active help/support desk
  • API does not allow access to all fields on core objects
  • API throttling doesn't offer way to get most recently updated objects
  • Reporting in Brightpearl is very hard to gather different sets of data together
Brightpearl is well suited if you don't have elaborate reporting structures. For example, we ship to different categories of clients, and each category has a different date when we collect payment from them. Some are on delivery date and some are at the creation date (corporate deliveries vs e-commerce, for example). The problem with this, when it comes to revenue reporting, is the revenue date for each of these will require us to pull separate reports with different date filters. That is why we need to use an external reporting service, Qlik. Unfortunately, from that perspective, it is very difficult to get all the information through Brightpearl's API, as they have limits on records per query and limits on queries per five minute period. While the limits are important for maintaining service, the improvement Brightpearl should consider is allowing an API call for the 200 most recently updated objects versus only 200 in a specific range at a time.
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November 01, 2016

Brightpearl is Great!

Score 10 out of 10
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We currently use Brightpearl across the whole organization. We use it for inventory purposes, sales tools, and production processes. We are also currently using it with an integration with Salesforce. We have used a private developer to make the integration take place.
  • Very user friendly!
  • Customizable
  • Able to connect to Amazon Seller Account!
  • Customer Support easier to contact
  • Auto Save function
  • Advanced Search Bar
I think Brightpearl is well suited for smaller companies. I think it is less suitable for larger institutions.
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Score 9 out of 10
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We use Brightpearl mainly for the processing of orders to our customers, but also for keeping record of stock, customer details and business history, amongst others things. Everyone in the company uses Brightpearl for most of each working day, and it makes processing and shipping orders extremely easy. If there is ever a problem with stock, it only takes a second to work out the issue using Brightpearl.
  • We have a process for our orders every day. Once they are printed, using Brightpearl we 'pick' the orders, the information is then sent to our printers, and a mailing label is printed almost instantly. Once this is done, we can scan the item, Brightpearl receives the code, and provided we have the correct item, it 'packs' the order. Once we have packed the order, we can 'ship' the order. The process is extremely simple, and very quick.
  • If anything goes wrong with, for example the scanning of the item, we are able to enter the Brightpearl archive, search for the item and change the code very easily. This means most issues are resolved in seconds.
  • The layout of Brightpearl in our usage of it is very simple, effective and helpful. The main points of the order are in big boxes at the top of the page, making it easy to see exactly what you are doing. The rest of the page is laid out very well, and there is no chance of mixing anything up or getting confused with anything within the order.
  • The way Brightpearl works makes it extremely easy to see exactly where we are with out orders throughout the day. It helps us keep on top our work, and if things start to get very busy, it is still easy to get things done.
  • On the odd occasion, the system will crash, meaning the page continuously loads for minutes at a time, slowing our work down.
  • If a mistake has been made, once the order has been shipped, there is no way of undoing it. It would be helpful if, once shipped, there was a way of adjusting the order.
A lot of customer service based companies could benefit from Brightpearl. I used to work in a shop and the system we used was absolutely useless, using Brightpearl for the business would have been a lot simpler and a lot easier. It also would have led to a lot less mistakes.
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Score 8 out of 10
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We use Brightpearl for everything except accounts. We find it fairly straightforward to use, although there is a bit of a learning curve to begin with.

We find the integration from quote, through sale, product dispatch, invoicing to receiving payment very straightforward. The ability to easily split orders in order to part dispatch is great, and the inventory management is good.
  • The entire sales process is very straightforward and easy enough to use. The ability to sort the data in almost any way imaginable for reporting purposes is really handy.
  • Product and inventory management is comprehensive. The ability to use customer specific SKUs as well or instead of our own is a really useful feature for us.
  • CRM has a few issues we are not so keen on. Customers are individuals first, company second. There is therefore no reporting on a company as a whole. For instance if you wanted to see volume of sales by customer there is no way to combine all the contacts within one company to give one figure without exporting and manipulating in Excel.
  • It is also not possible to make simple company wide changes, each individual within the company is treated as a separate contact and must be edited individually.
  • Reporting for the CRM is a little patchy in what can and can't be done.
Brightpearl is ideally suited for sales, inventory, and accounts. If the CRM system is not your primary requirement you will be OK with Brightpearl.
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Score 8 out of 10
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Brightpearl is used to process the daily sales we take from our ecommerce website. It is also used as a CRM tool to log customer enquiries and issues.
  • Really easy back end e-commerce integration so that you can amend product information (for example price if you have a sale on) and images to Brightpearl that then get changed on the customer facing side of the site
  • Pulls through customer orders immediately and captures customer information meaning we can export this information and use data such as postcodes etc., to get a better view of who our customers are
  • Picking/packing tools for warehousing and fulfilment staff gives sales team clarity on when customer orders are due for dispatch
  • International payments and exchange rates
  • Splitting invoices i.e. 50% deposits
  • Bill of materials - more specificly the ability to use 0.5 of a product etc
Brightpearl is great for our simple e-commerce platforms as it keeps all information in one place and doesn't mean we are duplicating information and putting it into different systems. Brightpearl is not so well suited to our commercial business where we quote for work and require deposits against payments and specific bill of material breakdowns for consumables etc., so it wasn't so well suited to that.
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October 06, 2016

Highly Recommend

Score 10 out of 10
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Brightpearl is used across the company to control stock, manage orders, contact customers, invoice, raise POs and for accounts. It allows us to allocate stock to customers, know when to order more and be able to do this quickly and efficiently. It also helps with customer relations as we can now see when each customer has been contacted and what was said.
  • Stock management
  • Order processing
  • Building customer relations
  • Give an up to date view of the company accounts
  • Multi-currency bank accounts is currently an additional cost, I believe this should be included in the price.
  • It has a limited number of sales platforms which it can import automatically unlike many other stock systems. This is problematic and would be hugely beneficial to have platforms such as Not on the High Street and Etsy integrated.
  • The cost and initial set up fees for a small company are high.
well suited for any business which holds and controls stock.
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Score 8 out of 10
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Brightpearl is used by the whole business; it manages nearly everything that we do from purchasing and stock control, through to sales and margin reports, to accounting and credit control.

Initially we implemented Brightpearl after becoming dissatisfied with very clunky sales reporting in our previous system. I knew from using Pearl (as it was then) in a previous company that Brightpearl had a much more user-friendly pre-set reporting and also allowed full data export so it is simple to extract any other data you might need.
  • Excellent, comprehensive pre-set sales, margin and accounting reports with intelligent filters to allow user-customisation. The vast majority of what we need to know is in the default reports.
  • Information kept at the users' fingertips without visible boundaries of "modules". If you are writing a sale for a customer everything you need to know about sales history or payment record is there, without loading a different module.
  • Imports and exports with CSV files means updating product prices or generating an unusual custom sales report is a relatively simple task in a spreadsheet.
  • Sometimes the pace of updates can feel a little rushed.
  • New developments seem largely focussed on retail making the multi-channel system seem a little less multi-channel.
Brightpearl is perfect for retailers and wholesalers/distributors, especially if they use modern third-party shopping carts like Shopify. Support for integrating a bespoke website through API might be more limited.

It has some serious shortcomings for businesses that also manufacture product in-house. Brightpearl is open about this but it is a shame since many wholesale businesses manufacture parts to some extent.
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Score 6 out of 10
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Brightpearl details and manages our financial accounts. It keeps track of client and supplier invoices and produces our quarterly VAT returns. Client invoices are stored against the client record and this is used as our CRM on which we also log help desk tickets for our client jobs as they progress. Having the tickets, sales and accounts all in one place makes life easy. Our technicians only see client information and help desk tickets, whereas management staff has access to accounts. This whole business runs through Brightpearl and stops us from misplacing client information.
  • Client record links can be used for help desk tickets, orders/invoices & accounting information.
  • Access from any browser anywhere and get full access to all of the information - useful for when our doing onsite work.
  • Profit and loss reports are clear and simple and show real time information.
  • There is no mobile app and the website is not mobile optimised - would be useful for when working remotely.
  • Integrations with card processing such as SagePay are slow in being changed to paid modules.
  • Recurring monthly client invoices have to be done manually, there is no automatic system that works and no link to GoCardless for monthly direct debit capture.
  • Good for client service invoices.
  • Good for multiple people accessing business accounting information.
  • Less appropriate for service users in the field who need access to records from a mobile device.
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Score 8 out of 10
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We originally used BrightPearl to monitor stock and track inventory across our retail business. As both a direct to consumer retailer and a wholesaler, it's vital to be able to quickly move stock across different channels and accurately track the contents of many different warehouses across the country. However since our initial purchase we've come to rely on BrightPearl for so much more - from sales and reporting to invoicing and customers services. It has completely changed our business - so much so that we now talk about "pre-BrightPearl" and "post-BrightPearl"!
  • Integration with wide variety of ecommerce platforms, including Shopify
  • Reporting with many different filters and parameters to measure all aspects of the business
  • Immediate, easy to access stock inventory - showing what's on hand, allocated and incoming instantly
  • Occasional glitches with syncing new SKUs between Shopify and BrightPearl
  • Not easy to undo human errors - e.g.: where something has been allocated, it can't be unallocated but the original PO has to be unpicked
Any retailer will benefit enormously from using BrightPearl, but particularly where you have multiple warehouses or channels to monitor.
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Score 8 out of 10
Vetted Review
Verified User
Review Source
We use brightpearl across our organisation to keep all our customer and supplier information in one place. We use it as our primary sales platform. Having brightpearl means that everyone in the organisation is able to quickly and easily pull out or input information that is relevant to their business function.
  • Brightpearl timeline allows all customer/supplier information to be made visible so whomever needs it can find it quickly and easily
  • Brightpearl integrates very well with other software packages
  • Brightpearl has some excellent and highly customisable reporting functions
  • Some changes are clunky and buggy when first rolled out
  • In order to add new features, some of the older but still useful features are sidelined or hidden
  • When filtering reports, presets can be saved which is excellent but they remain on the local computer rather than being applicable on all machines henceforth
Brightpearl is excellent for businesses with less than 1000 customers or suppliers, beyond that it can feel a little unwieldy. Raising and updating sales and purchases is extremely simple with brightpearl.
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About Brightpearl

Brightpearl’s retail operations platform is designed to reliably handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

Has featureSales Order Management
Has featureInventory Management
Has featureInventory Planning
Has featureShipping & Fulfillment
Has featureWarehouse Management
Has featureRetail Accounting
Has featurePurchasing & Supplier Management
Has featureWorkflow Automation
Has featureReporting
Has featurePayments

Brightpearl Screenshots

Brightpearl Integrations

Shopify, BigCommerce, Authorize.Net, ShipStation, Xero, QuickBooks Online, PayPal, Magento, eBay, Amazon, Alibaba, ekmPowershop, Shiptheory, Rakuten, Royal Mail, UPS, Cubecart, Hermes, Parcelforce, Shiptheory

Brightpearl Competitors

Pricing

Does not have featureFree Trial Available?No
Does not have featureFree or Freemium Version Available?No
Has featurePremium Consulting/Integration Services Available?Yes
Entry-level set up fee?Required

Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.

Brightpearl Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar

Brightpearl Technical Details

Deployment Types:On-premise, SaaS
Operating Systems: Windows, Mac
Mobile Application:No
Supported Languages: English