Reviews (76-100 of 151)
- Automatic feed of magento orders
- Managing orders internally to brightpearl
- Transactional emails templates
- European server stability. Often they are slow or sometimes there are issues with connectivity problems.
- Try to improve the entire financial part. For example it's really not intuitive to delete an Invoice or change its content.
- Try to be more permissive in the modification of the table inside the templates (transactional email) the possible modifications of the table are really not enough (we need to trick the browser to change position or columns or to inject some other code in it). A dedicated editor would be really appreciated.
- Manage newsletter lists with MailChimp.
- Connect seamlessly with Amazon, Big Commerce and Shopify platforms.
- The accounting end of things could be better- it seems like there are many steps in order to delete an order.
- Brightpearl enables our sales team to email quotes from within its interface, which saves time.
- Displays realtime sales data.
- Can create and filter reports with ease.
- Brightpearl isn't great for tracking accurate margin made from sales within multiple discount levels.
- Brighpearl sometimes refreshes automatically halfway through a quote, which makes me feel like crying. SAVE SAVE SAVE.
- Brightpearl doesn't make splitting dispatches easy. Delivery notes will usually contain the whole order and we have to manually tell the customer what they're receiving.
It used by one department that needs it the most. We were going to manage all department merchandise inventory with one system, but there have been serious issues with Brightpearl for us, and the way that Sales assured us would work for us did not turn out to be true, so we halted our org-wide implementation.
- It tracks inventory.
- We have experienced many errors and have not been satisfied with the product or support.
- There were specific requirements that we had for our inventory solution. We were assured by the salesperson and sale engineer that BrightPearl would meet those requirements, but we found after the fact that it did not.
- The implementation was troubled. The Brightpearl implementer did not complete the implementation, there were many errors, and the implementation closer had to re-do many things in a rush to get us online.
- We've has serious issues with the Shopify integration from flat out service failure to inventory sync. Issues that we were told by sales would work a certain way but they do not.
- Support for picking from specific inventory location or change default inventory location rather than FIFO model.
- It's very easy to learn and pretty self explanatory.
- It connects many different departments so that we can all view each other's work and not have to repeat processes.
- It allows me to look up information in many different ways.
- It doesn't always save our work, like prices, bins and amounts.
- It doesn't always allocate properly which causes us to oversell.
- It won't allow more than 10 people to sign in at a time which prevents all of the employees that need it from being able to access it at the same time.
Our store is a multibrand store that works with nearly 60 vendors so keeping them straight is a difficult but rewarding problem. We also work in custom and made-to-order items which further complicates our small boutique. We have three locations - one in New York and two in Hong Kong, so we are global.
- Brightpearl is strong in product and inventory management. They understand that products can be very different and institute attributes like variants etc., to account for this.
- Brightpearl does a great job with tracking inventory changes and creating a clear pathway to what happened with your stock.
- Brightpearl does a good job of making it easy for us to do our taxes.
- Brightpearl's backend interface is easy to use and simple.
- Brightpearl is nimble and adjustable - editing orders and customer profiles was quick and easy.
- Brightpearl's POS is very poor. We often completed orders through the backend for less confusion. Also, they make creating a return unnecessarily difficult (because they link in journal entries for accounting purposes which no salesman should have to deal with).
- Brightpearl isn't cloud based! Always a bummer as this makes accessing and using the product much more difficult. Also, for a global company like ours we had to be on two different servers so our inventory wasn't linked across stores. I see this as a fundamental flaw of BP.
- The reporting in Brightpearl was lacking, so much so that we would export raw data in CSVs and do the reporting ourselves. Some of the basic reporting was helpful but when it came to key retail metrics, it was surprisingly deficient
- The customer profile section wasn't very comprehensive. Yes there was a lot of information you could include but it was hardcoded and you couldn't run reports off of a lot of it.
They start to break down when it comes to global omni-channel experiences (linking in-store and online) and there are small things that they still haven't completed yet (ironing our returns, removing bugs from the POS, allowing for more extensive reporting). That being said, I would recommend them for many small to medium size businesses that don't yet have a global presence.
- Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
- Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
- Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
- Brightpearl's inventory system is a little harder for me to parse. We have many things in our inventory log that consist of many components (i.e., kits) that are not viewable in the "products" tab; they must be placed into a new order, or printed out.
- There are communication problems between our website and Brightpearl. Namely, there are issues with payments not being collected automatically from a software called Magento, which means that one of our team has to sit down every day and collect payment manually.
- PO management is handled very will with BP. It's possible to clone previous POs so you don't have to keep typing in all the information again. It's also easy to see what's already been received.
- Inventory is similar to the PO management; it's easy to see what's in stock and ready to ship, as well as what's on PO, and what's already allocated to sales orders.
- Sales orders are fantastic. At a glance you can see if it's able to be shipped, or if it's been partially shipped already. The fulfillment process is simple, and it integrates seamlessly with ShipStation.
- The first frustrating part about BP is that you can only receive one invoice per PO. We often receive up to 20 different shipments per PO, with a different invoice attached to each. I have no way of entering these invoices. I have to wait until everything's been received and then I can enter in one single large invoice, and it's really frustrating.
- We've been having issues with the accounting side of BP. Our financial reports are changing from one day to the next, and we haven't figured out why. Support hasn't been able to figure out why either. Along with that, the financial reports are completely unpresentable. Our CPAs take the information out of BP and put them into a readable Excel file.
- Assemblies are a problem in BP as well. We have SKUs that require up to 30 different parts. We have to use an outside app to build our assemblies in. Usually it works fine, but if the connection is lost in the middle of the build, our inventory is completely messed up.
- It's a complete package. No heavy lifting required for straightforward sales, inventory tracking, and light accounting.
- I've had fine experiences with customer support. High importance issues are dealt with within a day. All my issues have been resolved.
- Brightpearl is easy to manipulate. It's simple to add in account codes as well as customers and vendors.
- There seem to be a lot of quirks in the system. For example, when editing a journal, Brightpearl will drop the tax date of the entry and it has to manually be re-added. I've had expense codes for bills revert back to the default COGS code when saving.
- For accounting it's not as intuitive as other software such as QuickBooks. Some things, such as payroll journal entries, have to be manually entered rather than having the accrue and reverse functions pre-built in.
- The CRM function is not robust. It fails at accurately tracking customer touches, and for B2B models, Brightpearl alone can't capture all the information needed.
- It is integrated with multichannel retail giants such as eBay, Amazon, shopify and others.
- Customers can benefit from 24/7 support through various channels including toll-free phone line, helpdesk and video guides.
- Brightpearl has integrated accounting, CRM and inventory tools in one platform.
- Brightpearl’s fee is final, there are no GMV fees extracted and hidden charges
- Brightpearl has no native mobile app available for now.
- It may not be recommendable to large retailers with complex needs and software requirements.
- Organizing orders from multiple platforms.
- Keeping track of customer orders and interactions with the customers.
- Batch printing and processing of orders.
- The integration with Ship Station is very good.
- Management of goods notes, having to go to different spots to do different things with the GN is time consuming. Particularly if you have to delete one, there is no way to do it within the order.
- Fixing payments and the allocation of payments when something was changed is clunky.
- Finding information can be difficult, not all of the reports are intuitive.
- Exchanges are difficult in the Brightpearl system. There is no way to do a negative quantity on a sales invoice.
The ordering system has been a challenge to get to work the way we model our business. This has a lot to do with the limited availability of some of our products. We work with many small vendors and craftsman in a niche market and many of our items are made to order or custom made. Our ordering lead times can change dramatically in a short period of time. It makes setting ordering points difficult. It's also not as intuitive to generate POs for items we need as our prior system was.
If you need complex accounting software, Brightpearl probably isn't your best option.
- Can create different "tags" that will not interfere with the sales goals. Such as "bloggers", "giveaways", or "samples".
- You can then use those tags to see how many people you have given "samples" to or how many "bloggers" we have reached out to.
- The fact that you can just run sales reports in a user friendly manner.
- Sometimes, it is a little hard to load some of the sales reports. Not sure if this is on my end due to internet connection but sometimes I will have to log in and then log back out.
- At one point we were not able to search my store names which caused quite a hassle but that ended up being fixed.
- My Brightpearl account will not load on some occasions.
- Intuitive interface
- Active help/support desk
- API does not allow access to all fields on core objects
- API throttling doesn't offer way to get most recently updated objects
- Reporting in Brightpearl is very hard to gather different sets of data together
- We have a process for our orders every day. Once they are printed, using Brightpearl we 'pick' the orders, the information is then sent to our printers, and a mailing label is printed almost instantly. Once this is done, we can scan the item, Brightpearl receives the code, and provided we have the correct item, it 'packs' the order. Once we have packed the order, we can 'ship' the order. The process is extremely simple, and very quick.
- If anything goes wrong with, for example the scanning of the item, we are able to enter the Brightpearl archive, search for the item and change the code very easily. This means most issues are resolved in seconds.
- The layout of Brightpearl in our usage of it is very simple, effective and helpful. The main points of the order are in big boxes at the top of the page, making it easy to see exactly what you are doing. The rest of the page is laid out very well, and there is no chance of mixing anything up or getting confused with anything within the order.
- The way Brightpearl works makes it extremely easy to see exactly where we are with out orders throughout the day. It helps us keep on top our work, and if things start to get very busy, it is still easy to get things done.
- On the odd occasion, the system will crash, meaning the page continuously loads for minutes at a time, slowing our work down.
- If a mistake has been made, once the order has been shipped, there is no way of undoing it. It would be helpful if, once shipped, there was a way of adjusting the order.
We find the integration from quote, through sale, product dispatch, invoicing to receiving payment very straightforward. The ability to easily split orders in order to part dispatch is great, and the inventory management is good.
- The entire sales process is very straightforward and easy enough to use. The ability to sort the data in almost any way imaginable for reporting purposes is really handy.
- Product and inventory management is comprehensive. The ability to use customer specific SKUs as well or instead of our own is a really useful feature for us.
- CRM has a few issues we are not so keen on. Customers are individuals first, company second. There is therefore no reporting on a company as a whole. For instance if you wanted to see volume of sales by customer there is no way to combine all the contacts within one company to give one figure without exporting and manipulating in Excel.
- It is also not possible to make simple company wide changes, each individual within the company is treated as a separate contact and must be edited individually.
- Reporting for the CRM is a little patchy in what can and can't be done.
- Really easy back end e-commerce integration so that you can amend product information (for example price if you have a sale on) and images to Brightpearl that then get changed on the customer facing side of the site
- Pulls through customer orders immediately and captures customer information meaning we can export this information and use data such as postcodes etc., to get a better view of who our customers are
- Picking/packing tools for warehousing and fulfilment staff gives sales team clarity on when customer orders are due for dispatch
- International payments and exchange rates
- Splitting invoices i.e. 50% deposits
- Bill of materials - more specificly the ability to use 0.5 of a product etc
- Stock management
- Order processing
- Building customer relations
- Give an up to date view of the company accounts
- Multi-currency bank accounts is currently an additional cost, I believe this should be included in the price.
- It has a limited number of sales platforms which it can import automatically unlike many other stock systems. This is problematic and would be hugely beneficial to have platforms such as Not on the High Street and Etsy integrated.
- The cost and initial set up fees for a small company are high.
Initially we implemented Brightpearl after becoming dissatisfied with very clunky sales reporting in our previous system. I knew from using Pearl (as it was then) in a previous company that Brightpearl had a much more user-friendly pre-set reporting and also allowed full data export so it is simple to extract any other data you might need.
- Excellent, comprehensive pre-set sales, margin and accounting reports with intelligent filters to allow user-customisation. The vast majority of what we need to know is in the default reports.
- Information kept at the users' fingertips without visible boundaries of "modules". If you are writing a sale for a customer everything you need to know about sales history or payment record is there, without loading a different module.
- Imports and exports with CSV files means updating product prices or generating an unusual custom sales report is a relatively simple task in a spreadsheet.
- Sometimes the pace of updates can feel a little rushed.
- New developments seem largely focussed on retail making the multi-channel system seem a little less multi-channel.
It has some serious shortcomings for businesses that also manufacture product in-house. Brightpearl is open about this but it is a shame since many wholesale businesses manufacture parts to some extent.
- Client record links can be used for help desk tickets, orders/invoices & accounting information.
- Access from any browser anywhere and get full access to all of the information - useful for when our doing onsite work.
- Profit and loss reports are clear and simple and show real time information.
- There is no mobile app and the website is not mobile optimised - would be useful for when working remotely.
- Integrations with card processing such as SagePay are slow in being changed to paid modules.
- Recurring monthly client invoices have to be done manually, there is no automatic system that works and no link to GoCardless for monthly direct debit capture.
- Good for client service invoices.
- Good for multiple people accessing business accounting information.
- Less appropriate for service users in the field who need access to records from a mobile device.
- Integration with wide variety of ecommerce platforms, including Shopify
- Reporting with many different filters and parameters to measure all aspects of the business
- Immediate, easy to access stock inventory - showing what's on hand, allocated and incoming instantly
- Occasional glitches with syncing new SKUs between Shopify and BrightPearl
- Not easy to undo human errors - e.g.: where something has been allocated, it can't be unallocated but the original PO has to be unpicked
- Brightpearl timeline allows all customer/supplier information to be made visible so whomever needs it can find it quickly and easily
- Brightpearl integrates very well with other software packages
- Brightpearl has some excellent and highly customisable reporting functions
- Some changes are clunky and buggy when first rolled out
- In order to add new features, some of the older but still useful features are sidelined or hidden
- When filtering reports, presets can be saved which is excellent but they remain on the local computer rather than being applicable on all machines henceforth
Brightpearl Scorecard Summary
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get you live in three times faster than traditional ERP, always for a fixed cost. And the in-house team stays with you throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale With You. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
- Does not have featureFree Trial Available?No
- Does not have featureFree or Freemium Version Available?No
- Has featurePremium Consulting/Integration Services Available?Yes
- Entry-level set up fee?Required
Brightpearl is for merchants trading $1M or above, or those that expect to be in the next 12 months. Our pricing is designed to suit the needs of fast-growth and larger merchants so contact us today to discuss your specific requirements and we’ll provide a solution that meets your needs.
Brightpearl Support Options
|Video Tutorials / Webinar|
Brightpearl Technical Details
|Deployment Types:||On-premise, SaaS|
|Operating Systems:||Windows, Mac|