Brightpearl by Sage is great!
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We …
Overview
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…
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What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…
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Product Demos
Sales Invoicing | Brightpearl
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Setting up Ad-lister with BrightPearl
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Brightpearl + Avalara Demo
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Add Products Via Upload | Brightpearl
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Brightpearl: The Retail Software for Omnichannel Growth
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.
According to the vendor key differentiators include:
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl Features
- Supported: Sales Order Management
- Supported: Inventory Management
- Supported: Inventory Planning
- Supported: Shipping & Fulfillment
- Supported: Warehouse Management
- Supported: Retail Accounting
- Supported: Purchasing & Supplier Management
- Supported: Workflow Automation
- Supported: Reporting
- Supported: Payments
- Supported: Analytics
Brightpearl Screenshots
Brightpearl Integrations
- Shopify
- BigCommerce
- Authorize.net
- ShipStation
- Xero
- QuickBooks Online
- Shiptheory
- PayPal
- Magento
- eBay
- Amazon
- Alibaba
- ekmPowershop
- Rakuten
- Royal Mail
- UPS
- Cubecart
- Hermes
- Parcelforce
Brightpearl Competitors
Brightpearl Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Languages | English |
Brightpearl Downloadables
Frequently Asked Questions
Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.
Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.
Positive Pros:
- User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
- Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
- Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.
Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.
Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.
Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.
Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:
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Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.
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Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.
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Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.
Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.
Attribute Ratings
Reviews
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September 02, 2016
ERP Software that does everything we ask of it
Brightpearl is used by our whole organization, and manages inventory, purchase orders, sales, profit analysis, costs of goods, FIFO price accuracy, and landed costs. It assigns a price to each product, which follows it through its life cycle, from purchase, to transfer, to draft, to sale price. It helps us know the exact value of all of our products in all of our physical warehouses.
- Assigning a cost to each product. We purchase at different costs, and each sale gets allocated a cost from the purchase order.
- Audit trail - Each product has a full audit trail with references. Each addition comes with a linked purchase order, each subtraction comes with a linked sales order, and each transfer has the costs of goods associated.
- Sales channel aggregation - we sell on multiple sales channels, and the products are in multiple physical warehouses. The sales come through from a variety of reporting methods. Brightpearl assigns each channel its own data, and displays all sales in a central dashboard.
- Filtering - All products and sales can be filtered by sales channel, location, type, category, warehouse and many others. It provides an invaluable real- time snapshot of inventory allocations.
- Customer support - In my role as power user and troubleshooter, I am in contact with a support agent on average 3 times a week, and each time they are knowledgeable, responsive, and competent. All questions are answered, and issues are fixed immediately.
- Warehouse workflow - Sales are consolidated into goods notes, allowing the warehouse to print a consolidated pick list organized by bay, and then print all the packing lists, on which the order items are clearly displayed.
- Purchasing - POs are made within the system and emailed from the system. They can then be received and allocated from within.
- Product Organization - Each product can be made with all of its important information, and similar items can be sorted by option value. It's clean and elegant.
- Transfers - Brightpearl is aware of this limitation and is working on it for its next release. The process is extra long, requiring unnecessary steps.
- Bundles - We sell products in multiple package sizes, and anything requiring bundling needs too much physical work. Allocation, transfers, and reporting needs to be automated.
- Search - The search function requires exact spelling and there is no universal search. You need to decide what you are searching for (e.g. products, customers, sales, vendors etc.) before searching. Additionally, it isn't easy to search for an option value within a product when making bundles or transfers. You must search for the parent item and then look around until your item is found.
- Sale Creation - to make a sale from scratch takes a lot of time and effort. It is better for recording sales than making them.
September 02, 2016
Brightpearl - quick and anywhere.
We use Brightpearl as our main accounting and invoicing system. All users have access to create their own invoices for work completed, taking a load off the accounts department. Certain users are also granted access to the accounts functions of Brightpearl. Brightpearl provides us with our profit and loss and balance sheet figures on a weekly basis.
- Moving between sections of Brightpearl is particularly good.
- Information about any particular client is available easily, ranging from invoices & quotes to past history.
- Regular updates mean functionality is continually being improved.
- Sometimes updates do break a little bit of the system which can take a while to resolve if it's minor, but not very often.
August 31, 2016
Brightpearl Jam
Brightpearl is used across the entire organization. It manages our inventory. There are a few reports that would be helpful to pull from Brightpearl that are currently unavailable.
- Communicator - it works well with our other systems we use for our online retail store
- Filtering Data - there are a lot of different ways to look up data
- Reporting
- Brightpearl updates can cause more problems, especially when we are unaware that an update is in progress
August 30, 2016
Excellent System, Easy to Use, Very Versatile!
Brightpearl is used as our office system, and keeps us all working to the same page!
- Great support team
- Good documentation
- Useful updates
- More update explanation
- Better integration
- Update the accounting pages more often
August 30, 2016
BrightPearl Yes or No?
We use it primarily for accounting and inventory management.
- For me it works great as a cloud based accounting system as I work outside the office a lot. I can access all of our customer files for reference.
- We also use Brightpearl to manage our inventory and use multiple warehouses for keeping track of inventory in off site locations.
- It is nice to have all of our pricing information in a system that allows us to update pricing and everyone in our organization immediately has the latest information updated.
- On the accounting side we have had some issues with multiple currency entries.
- It can be a challenge to deal with a large product inventory and so far we have been unable to batch update our inventory to set minimums to zero for items we sell but do not stock.
August 26, 2016
Brightpearl nearly shines
Brightpearl is being used for CRM and order process across our organisation. It addresses the problem of separate accounts and CRM systems.
- Handles retail management very well with stock control and despatch.
- Integrates with third party software developers.
- Handles electronic invoices and statements very effectively.
- Keeps detailed timelines on each client
- Very good for filtering information on the performance of your business
- Very good at aceessing your information anywhere and at anytime,
- Can't handle BACS customer receipts
- The search function isnt very predictive and you have to be very precise with your terminology.
- Have the feeling that more and more thuis is being aimed at small enterprises selling ion amazon and Ebay. Not B2B businesses such as ours.
- They keep updating the software which throws bugs into the system which causes aggraviation!
- Doesnt work on Apple products due to lack of optimisation
- You need a decent internet connection otherwise items can be duplicated
August 24, 2016
Brightpearl is exactly what we've been loking for!
Leader Stores is a true multichannel retailer, selling on three Visualsoft web stores, a showroom in Hartlepool and via eBay and Amazon marketplaces. With an enormous range of stock covering 92 brands, all ranging from traditional to contemporary designs. Leader Stores is known for helping their customers turn a house into a home, at unbeatable prices. Leader Stores have created three different web stores to reflect the array of products it offers online. To manage multiple websites that attract thousands of visitors daily and thousands of orders monthly, Leader needed to partner with a retail management software company and decided to go with Brightpearl.
- With Brightpearl we can accurately see profit margins down to order level so we can discount where possible to offer the best prices. Brightpearl’s analytics gives us the ability to create customisable reports that deliver the insights we need to make performance-driven business decisions right down to the product level.
- We now only stock products which make business sense. We’ve cut down the amount of products we stock saving us warehouse space, and we can easily raise POs within Brightpearl when stock is getting low. We’ve also been able to optimize our shipping costs - we’re now offering appealing prices with the ability to ship further away to destinations like Scotland at a much better price for the customer.
- Repricing products is easy with Brightpearl and we no longer have to physically check what’s in stock as we can see everything at a click of a button. We’re saving a huge amount of time, about 35 hours per month, as Brightpearl has streamlined our processes allowing us to focus on optimizing and growing the business.
- Brightpearl doesn't allow you to archive OLD products which are no longer in use, so they show up in reporting.
- Brightpearl would benefit from more reports, more robust reports as well which allow you to analyse even more data.
- Brightpearl doesn't allow you to trigger emails when stock on certain products is running low. We have low inventory reports but would like emails when selected products are low on stock.
We use brightpearl to manage all customer orders and organise our financial statements and records. The biggest upside to using one software for everything is it is easier to integrate all areas of the business in one solution. Everyone in our business can use Brightpearl and we can usually help each other with any problems, even if it is not in our direct department.
- One integrated solution for all our business needs. No learning to use multiple programs, especially if you're a small business.
- Small learning curve.
- First to none support. I've found queries are usually answer within a day or so and by the same people.
- Not suitable for all types of businesses.
- Sometimes when they introduce updates the changes made make it slightly more difficult to the same task. If its not broken, don't try to fix it.
August 23, 2016
Better Living in a Brightpearl world
Brightpearl is integral to many facets of our operation: sales, inventory, marketing and financial records. The main reason we selected Brightpearl is due to the ability to have one program to manage all these functions.
- The "Tag" function allows sorting to determine customer status and statistics for routine reporting and market analysis.
- Considerable flexibility is demonstrated with the column configuration options when reviewing client and sales data.
- The Custom Fields tab allows us to gather and asses very specific data for client profiles and sales orders.
- One feature which is not yet functioning is the calendar integration which would provide reminders of scheduled events at the scheduled time.
- The manner in which colleagues from one company are associated is awkward at best.
- If an error is made during processing of vendor invoices, it cannot be modified. This has resulted in convoluted "work arounds."
- Searching products is very challenging and time consuming - room for improvement here!
August 23, 2016
Brightpearl - check it out
Brightpearl is being used across our entire organization for Inventory Management, Order fulfillment, Marketing, Accounting, and CRM purposes.
- Inventory Management - it's good, flexible, and robust...as long as you don't need to deal with fractional quantities.
- Accounting - it's great because with Brightpearl being an ERP, it is fully integrated and minimizes the effort needed for this facet of the business.
- Technical integrations could be improved. For example; Xero allows for direct connectivity to a wide array of online financial service accounts(banks, paypal, etc). Brightpearl is lacking in this arena, which means manual csv exports and imports must be done to pull transactional data into BP.
- Fractional quantities are not handled well by Brightpearl's inventory management module. This is problematic for any manufacturer of goods comprised of quantities which are not whole numbers. This really needs to be addressed.
- The UI could be updated to more modern standards, but it's not terrible.
August 13, 2016
The future's bright, the future's Brightpearl
Brightpearl is used across our entire business. We're a small company but we still need to keep track of all the daily data we process. Brightpearl is especially useful for our lead generation and email marketing strategy and the most actively used area is our customer list, where we update and capture information from the moment potential customers hit our radar until the moment they no longer use our services (that rarely happens) ;).
- Brightpearl is great for streamlining our email marketing, allowing us to use external systems (such as mailchimp) with our Brightpearl customer lists to send out relevant, targeted emails that get a much higher response and much lower unsubscribe numbers than sending out generic emails to all customers.
- Brightpearl is great for our consultants and trainers (I'm a trainer) when we're on the road. We can easily enter and submit our work expenses on the move and can always come back to attach receipts etc. at a later date. I find this feature useful as I work away a lot and can get my expenses paid without having to head to the office to process them (which can sometimes be 2-300 miles from where I am working.
- Brightpearl is great for maintaining our customer records. We have organised our customers using the tags in Brightpearl and have customised the data capture fields to gather the exact information we want and need about our customers. Plus, the fact we can record and trace our telephone and other conversations with our customers through Brightpearl ensures we have an easy job knowing where we are with each customer and we can feel comfortable handing over customers to colleagues who can pick up straight from where we left off.
- We did use Brightpearl for timesheets which they got rid of recently so that was a shame as it stripped from us functionality that we were using.
- A mobile app to have even more versatility to enter expenses / view customer records on the go would be great.
- More flexible licencing structure would be great so small businesses can tailor access to a select number of employees without having to pay a lot extra for having access for more people than they need.
August 11, 2016
Tom's Brightpearl Review
We use it to enter expenses, and to add new contacts and current and potential customers. We also use it for tracking invoicing. It is being used across the whole organisation, and it helps us have one central area where we can find all information, for example, potential leads, current customers, outstanding invoices and expenses. As a small business with a lot of people on the road working, it really helps keep everyone in the loop with things.
- Easy for the end user.
- Being able to create your own bespoke fields and access.
- I think the customer service is strong and it is easy to contact people when needed.
- Good navigation.
- Increased functionality when entering contacts.
- Log-in timeouts can be frustrating.
- The search tool can be improved, the criteria could be a little looser. It is hard to find.
- Being able to add extra fields to the contact pages.
- More information in some of the fields as characters can be limiting.
- More how to videos on the site to help end users.
Great Product for Bookkeeping Inventory Management Across All Channels
My company integrated with Brightpearl a few years ago and we have not looked back! The ability for this software to track orders/backorders, inventory, customers, and anything else you may need is great. Brightpearl saves us the work of at least one or more employees. We have products on eBay, Amazon, Jet.com, our website, and other channels. Brightpearl is integral for us managing inventory on all channels and updating them in real time. Instead of waiting an hour for an order to be processed internally, Brightpearl automatically allocates stock to an order and keeps track of our accounting. This product is a complete ERP system. The only suggestion for improvement would be to simplify the messaging and note taking area to improve the use for our Customer Support staff. Other than this area, Brightpearl has proven us to be a vital commodity for our company's success.
My company integrated with Brightpearl a few years ago and we have not looked back! The ability for this software to track orders/backorders, inventory, customers, and anything else you may need is great. Brightpearl saves us the work of at least one or more employees. We have products on eBay, Amazon, Jet.com, our website, and other channels. Brightpearl is integral for us managing inventory on all channels and updating them in real time. Instead of waiting an hour for an order to be processed internally, Brightpearl automatically allocates stock to an order and keeps track of our accounting. This product is a complete ERP system. The only suggestion for improvement would be to simplify the messaging and note taking area to improve the use for our Customer Support staff. Other than this area, Brightpearl has proven us to be a vital commodity for our company's success.
- Mastery of inventory control of goods on all sales channels.
- Key time saving in API integration for recording sales and purchases.
- Ability to control all business aspects in one place, from account to operations.
- Messaging and note taking.
- Recognition of repeating customers and addition of more accurate sales reports.
- Reduction of server errors and application downtime.
August 09, 2016
How Brightpearl improved our comapny for the better
We currently have 10 memebers of staff here and have 5 Brightpearl accounts. We use brightpearl in every aspect of the business, e.g. accounting, stock management, product types and fulfilling of orders.
- Brightpearl is great at tracking stock
- brightpearl is very good at keeping an eye on creditors and debtors
- Brightpearl is very useful when its comes to importing orders to our courier
- One main issue we have with brightpearl is being unable to not fulfill items.
- Another issue is being unable to not receive stock. Human errors are inevitable.
July 29, 2016
Bright Pearl Review
We use Brightpearl for inventory management, order processing and management, and as a system of record for accounting. We use it across operations, customer experience, and business operations.
- Ease of batch processing. Previously using other vendors, BP has made it easier for us to manage a higher order volume.
- Simplification of order management. CEx constantly has requests to change orders, check order status, etc. BP has made that much easier.
- Offers a great view of inventory across all channels. Can easily find what is where, which is crucial for an omni-channel brand.
- Connection to other vendors. We frequently have to manually push in orders and figure out why things are not speaking across the systems.
- Credits. Manually processing credits can be a bear when doing returns. Would love for this to be more automated!
- Support. We feel as though it takes a while for BP to answer our questions, which is not ideal for an ecommerce brand.
July 27, 2016
Dullpearl
It is used across the whole organization - POS and special order and service sales.
- Point of sale
- Inventory management
- Purchase orders
- Report consistency. Often you run two reports that should have the same figures in various categories and they come up different. Difficult to see why or what to trust.
- Sales tax reports.
- Search functions are terrible at the moment.
July 26, 2016
Really enjoyed working with Brightpearl
I did an internship for the company Goldie London (part of my educational program). While working at Goldie I used Brightpearl a lot. I really enjoyed working with Brightpearl because it is an easy, understandable program. Working with Brightpearl made my internship so much easier because it was easy to use, faster then other programs I used, and saved my a lot of time. We used Brightpearl for shipping orders so we didn't have to do it ourselves. Brightpearl sent a notification to our warehouse when we did get a order.
- Working together with our warehouse
- Easy to understand
- It would be nice if we could work on Brightpearl with more than 4 people at the same time.
July 22, 2016
Overall positive
BP is used across the whole organisation. The advantage of BP is that it can give you a holistic view of the business faster and accurate, so long as it's implemented and managed correctly.
- Sales and purchases - Multi channel setup and reporting. Great.
- Customers - Supplier profiles are comprehensive and all transactions documented.
- Inventory management is as good as any, quite happy
- EPOS needs to be developed fast. Very keen to play with the new version out soon.
- Custom filtering. Can be more comprehensive and more accommodating from an inventory perspective i.e. qty based reporting
- Navigation could be more user friendly
July 22, 2016
Basic Brightpearl Review
It is being used as POS for our retail stores and for back office inventory management.
- SKU management
- Inventory management
- Multiple currencies
- POS
- Data export
- CRM
July 15, 2016
Brightpearl System Review
Brightpearl is used by our residential sales team during the sales process. It has enabled us to use one account rather than multiple accounts to record sales details such as product and customer information. Brightpearl is also used by our sister company Roccbox and they are using it in the same format for their own sales process.
- Easy integration with the Magento platform. It was paramount for us to find a system that could integrate with Magento successfully and with ease.
- The support team. As we are a small company, staff members are often moved onto different tasks or work on different areas of the company, the support team is a great asset as it provides quick responses for other members of the team that aren't necessarily trained in Brightpearl.
- Training and implementation. As I was involved at the implementation process, I can say that Brightpearl provides thorough training with videos, documentation as well as webinars. The training is also recorded to train other staff members.
- User Experience. The system is easy to use and everything is in one place.
- In some ways, the user experience can be quite overwhelming as there are multiple places to find the same thing. This could be seen as a benefit though as then nothing is missed but I believe it is better to make everything simple and un-cluttered.
BP is being used across our whole organization (of three people). It addresses our accounting needs, our inventory needs, and shipping needs.
- Inventory management is the program's forte
- Invoicing
- Accounting
- Project and task management
July 15, 2016
Keep calm with Brightpearl and carry on working
We are using Brightpearl across the whole organization.
We mainly use it for inventory control online and offline.
Stock control was becoming difficult as we sell online and offline from the same location so we needed something to update our stock fast to minimize errors.
We mainly use it for inventory control online and offline.
Stock control was becoming difficult as we sell online and offline from the same location so we needed something to update our stock fast to minimize errors.
- Inventory Control
- Reporting
- Sale and Purchase orders
- Fast customer support
- Product returns are a bit tricky
- Communication between Magento and Brightpearl needs improvement e.g. (disabled products on Magento are being activated whenever I upload a new pricelist on Brightpearl)
- I've noticed a couple of glitches a few times (double-tax on a couple of products)
July 13, 2016
It pretty good on the whole.
We Use Brightpearl every day throughout our company I am very impressed with the Brightpearl package. We have been able to add some specific plug ins that suit our needs and brightpearl seems to be a good system from this perspective.
- CRM management system
- Invoice management and debt management.
- Purchase ordering and stock control
- Reporting on sales performance and staff perfromance
- Order processing
- Web retail side we have had to use several plug ins to get it to talk to our web sales side
- Glitches with orders and VAT calculations
- Log out time is too long
Cloud Distribution is a networking and security distribution business selling solutions to partners, resellers and service providers. We use Brightpearl to manage stock, multi-currency, invoicing and other accounting functions. Our sales force also uses Brightpearl to provide quotations to our clients. The real benefit we find from using the system is the simplicity of sending and tracking quotations and pipeline.
- Quotations are very easy to stage, track and re-configure. We regularly re-use issued quotes and edit them, on the fly, which Brightpearl does really well.
- The accounting function is bullet proof 'if' you spend time and effort ensuring your processes are logical. We spent many hours working on this element of the platform but now it's in place, it tends to provide near perfect P&L data.
- The fact that BP is cloud based makes it simple to get your hands on important information any time, any place, any where.
- Reporting is a well known area of Brightpearl which needs a lot of work. When creating or editing reports, the one thing you need to report on is, more often than not, missing which is very frustrating.
- URL changes on each release make bookmarking a pain in the back side. I know there's a start URL but Brightpearl is the only platform I've ever worked with, and we work with many being a cloud distributor, which changes its underlying URL each time it releases new code. This needs to be fixed.
- There seems to be an ongoing issue with PDF creating in the quotation engine whereby, for unknown reasons, PDFs end up being 0kb in size and are useless. We've raised this many times as I am sure others have also, but it keeps coming back.
- Exporting and Importing products in particular is a time consuming and complex process made all the more difficult with restrictions on SKU counts and column naming issues. This needs more work for sure.
Brightpearl is our ERP - essentially the backend to our Shopify, Amazon/eBay, and other sales channels. We use it across the whole organization. It addresses inventory management, order processing, and some light customer service uses. We do not use the accounting module (instead we are using QuickBooks) and we have never used the product management features or marketplace features.
- Brightpearl is somewhat quirky, but it generally does a very good job of managing order flow from our various sales channels for processing.
- The notes feature on orders is very useful for keeping track of customer issues at an order level.
- Unless a linkage breaks (which happens 2-3 times per year), Brightpearl is good at hooking into our different sales channels and providing a common backend.
- Oh God. Little quirks in Brightpearl are horrible to get resolved. For example, if an employee who also had a Brightpearl login placed an order for himself on our POS, Brightpearl for the longest time would not import the order if the employee used the same email on the POS as on their Brightpearl login. When we contacted tech support, they said "That's just how the software works." There were many examples of this answer for problems. I believe these problems are slowly getting resolved, but slowly, and the poor attitude still rankles.
- Tech support is generally fairly slow to react, even to large (not mission-critical) problems.
- Tech support used to have a HORRIBLE attitude. They have gotten better in the last 6 months.
- Brightpearl tech support used to pass the buck all the time. Got a problem with the linkage between Brightpearl and ShipStation? You could count on Brightpearl to blame ShipStation every time, regardless of who was at fault.