Brightpearl by Sage is great!
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We …
Overview
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…
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What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Sales Invoicing | Brightpearl
YouTube
Setting up Ad-lister with BrightPearl
YouTube
Brightpearl + Avalara Demo
YouTube
Add Products Via Upload | Brightpearl
YouTube
Brightpearl: The Retail Software for Omnichannel Growth
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.
According to the vendor key differentiators include:
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl Features
- Supported: Sales Order Management
- Supported: Inventory Management
- Supported: Inventory Planning
- Supported: Shipping & Fulfillment
- Supported: Warehouse Management
- Supported: Retail Accounting
- Supported: Purchasing & Supplier Management
- Supported: Workflow Automation
- Supported: Reporting
- Supported: Payments
- Supported: Analytics
Brightpearl Screenshots
Brightpearl Integrations
- Shopify
- BigCommerce
- Authorize.net
- ShipStation
- Xero
- QuickBooks Online
- Shiptheory
- PayPal
- Magento
- eBay
- Amazon
- Alibaba
- ekmPowershop
- Rakuten
- Royal Mail
- UPS
- Cubecart
- Hermes
- Parcelforce
Brightpearl Competitors
Brightpearl Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Languages | English |
Brightpearl Downloadables
Frequently Asked Questions
Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.
Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.
Positive Pros:
- User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
- Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
- Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.
Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.
Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.
Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.
Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:
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Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.
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Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.
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Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.
Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.
Attribute Ratings
Reviews
(76-100 of 156)Companies can't remove reviews or game the system. Here's why
September 02, 2016
Brightpearl - quick and anywhere.
- Positive - accessing information from anywhere. Brightpearl was one of the first companies to offer online systems.
- Positive - only paying for the users we have. Again, Brightpearl was among the first to take the initiative on this and was one of the reasons we choose them.
- Each staff user does their own invoicing, saving time and duplication.
August 31, 2016
Brightpearl Jam
- It's kept us organized
- There have been times where it slows down business because of glitches in batch purchasing/printing
August 30, 2016
Excellent System, Easy to Use, Very Versatile!
- Saves time for general admin
- Saves employee train time
- Versatile
August 30, 2016
BrightPearl Yes or No?
- Difficult to judge what the impact of BP has been on our business objectives as we are a growing company. We expect to see some improvement every year, but not sure how much can be attributed to Brightpearl.
- Negative is that it is an expensive solution for a small company like ours but so far have not found a better solution that is cheaper that allows us to have access from anywhere.
August 26, 2016
Brightpearl nearly shines
- Getting rather expensive so the ROI is being squeezed.
- Taking money on screen has been a boon.
- Effective invoice/statement creation saved lots of postage
- Stock control is on a new level.
August 24, 2016
Brightpearl is exactly what we've been loking for!
- Brightpearl has drastically improved our customer service levels - Because of improved stock levels, improved CRM etc.
- Brightpearl has improved our profits because we can accurately see snapshots of profit on all quotes and orders.
- Brightpearl has improved the way in which we bring in products as we can now easily measure top selling products and ensure we have the stock available.
- Streamlined our operations
- Lowered cost buying multiple software for the same package
- Helped my boss to understand the accounts side more as he is not finance ''minded''. But BP makes it very easy to understand.
August 23, 2016
Better Living in a Brightpearl world
- One positive impact is the ability to spot trends pertaining to shipping costs and modify our procedures accordingly.
August 23, 2016
Brightpearl - check it out
- Brightpearl has allowed us to get a handle on inventory, which was a major blind spot for us in the past. And it does not even require a single full time position to manage. It's pretty great, even with the fractional quantity workaround we had to implement.
- The Accounting module is huge for us and is something of a love it and hate it situation. We love the integrated nature of it and how much time it saves us, but then we hate the lack of integrations and how much extra time is required because BP can't connect and automatically pull in data from external sources.
August 13, 2016
The future's bright, the future's Brightpearl
- Overall it has been positive as we don't lose any leads which are promising to be customers and we can keep a full record of our conversations to help build strong customer relationships.
August 11, 2016
Tom's Brightpearl Review
- It has kept things organised for a small business which is extremely useful. It has enabled staff to focus on other areas of the business.
- Has given one central base for all customer contacts, potential leads and information entered such as expenses so all employees (who work out on site a lot) can login and pick up information on a customer, check their expenses and see where we are with potential leads/customers.
- It has had a really positive impact with invoicing, keeping everything together making it easier to chase.
- Since the timesheets have been removed it has left us as a company searching for better ways to record this out of the system. As of yet we have not had anything concrete and this has certainly had a negative impact.
- Ability to not need a full time bookkeeper on staff.
- Automatic order fulfillment and shipping processes to increase operational efficiency.
- Some downtime during peak hours has led to delays in the past, but that is to be expected here and there.
August 09, 2016
How Brightpearl improved our comapny for the better
- Growth in profit
- Growth in customers
- Growth in Employees to meet the demands
- Growth in orders
July 29, 2016
Bright Pearl Review
- As I was not involved pre-implementation, I cannot speak to this well.
July 27, 2016
Dullpearl
- Quit to learn, efficient to train.
- Too much time spent at tax time due to poor reporting.
July 26, 2016
Really enjoyed working with Brightpearl
- Saved me, as an intern, lots of time
July 22, 2016
Overall positive
- I think we are on par with achieving a ROI, but this really is dependent on the time you put in. Data management and the day-to-day administrative tasks performed will result in the system being as accurate as possible. That's the key really
July 22, 2016
Basic Brightpearl Review
- Probably mostly neutral--the CRM could be much improved and there aren't good customer reports.
- In fact, reporting in general is very weak. I exported data to do my own reports but the data export has a lot of room for improvement.
July 15, 2016
Brightpearl System Review
- Brightpearl has saved us time which has resulted in more focus on point of sale, therefore, saving us money!
- It has provided our customers with a more effective and simple sales process which has resulted in improvement in overall customer satisfaction.
- Keeps us organized financially
July 15, 2016
Keep calm with Brightpearl and carry on working
- Efficiency on stock control. Things aren't perfect still but that's mainly to human error and not Brightpearl
- Tracking easily sales by product/ channel/ customer
- Insight on the business overall
July 13, 2016
It pretty good on the whole.
- Good value - easy to use.
- Monthly payments suit small business growth
- Extra user charges are a little high for my liking
- It has served its purpose and we are very happy with the outcome in general although we'd really like an easier API toolset so we could build relational connections to our CRM and marketing platforms.
- Generally, Brightpearl has been positive for us. It's definitely helped us (along with massive process improvements) improve the % of key inventory that we are able to keep in stock.
- Our order processing would be an even worse time suck without Brightpearl.
- Streamlining our order flow across channels allows us to service our customers in a more central manner.
- Better Sales Figures
- Better Inventory Tracking
- Employee Efficiency