Brightpearl by Sage is great!
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We …
Overview
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…
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What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Sales Invoicing | Brightpearl
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Setting up Ad-lister with BrightPearl
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Brightpearl + Avalara Demo
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Add Products Via Upload | Brightpearl
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Brightpearl: The Retail Software for Omnichannel Growth
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.
According to the vendor key differentiators include:
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl Features
- Supported: Sales Order Management
- Supported: Inventory Management
- Supported: Inventory Planning
- Supported: Shipping & Fulfillment
- Supported: Warehouse Management
- Supported: Retail Accounting
- Supported: Purchasing & Supplier Management
- Supported: Workflow Automation
- Supported: Reporting
- Supported: Payments
- Supported: Analytics
Brightpearl Screenshots
Brightpearl Integrations
- Shopify
- BigCommerce
- Authorize.net
- ShipStation
- Xero
- QuickBooks Online
- Shiptheory
- PayPal
- Magento
- eBay
- Amazon
- Alibaba
- ekmPowershop
- Rakuten
- Royal Mail
- UPS
- Cubecart
- Hermes
- Parcelforce
Brightpearl Competitors
Brightpearl Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Languages | English |
Brightpearl Downloadables
Frequently Asked Questions
Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.
Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.
Positive Pros:
- User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
- Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
- Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.
Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.
Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.
Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.
Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:
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Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.
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Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.
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Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.
Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.
Attribute Ratings
Reviews
(101-125 of 159)Companies can't remove reviews or game the system. Here's why
I use BrightPearl for one of my clients to manage their inventory and sales from different channels. BrightPearl allows me to get the information and reports needed to manage the sales of my client without a headache. I love how robust the BrightPearl reports are and how accessible the data is. Since they started using BrightPearl, I have been able to become confident in the sales figures and help them manage their business better.
June 17, 2016
Manufacturing with Brightpearl
Used across the whole organisation. Enables us to manage sales and fulfillment.
We use BP across our 2 current sales channels - ecommerce and wholesale
It handles our stock inventory and we use it for wholesale invoices and communications. We use it to keep track of ecommerce invoices and credit notes.
We have recently planned to start using it for ecommerce affiliate programmes.
We have it linked into our magento ecommerce platform for automated stock updates and order flows.
It handles our stock inventory and we use it for wholesale invoices and communications. We use it to keep track of ecommerce invoices and credit notes.
We have recently planned to start using it for ecommerce affiliate programmes.
We have it linked into our magento ecommerce platform for automated stock updates and order flows.
June 13, 2016
An honest review of BP for a distribution business
We use Brightpearl as our ERP and find it fulfills our needs to an extent for stock management and invoicing, We do not use the CRM function, as we do not find it adequate. We find the reporting function adequate but it is not meeting all of our requirements as a business.
We use Brightpearl as our sales tool (quotes and invoices) and for inventory management. We are not yet using all the accounting features.
June 07, 2016
Make your business easier by using Brightpearl
Brightpearl is a user friendly inventory/sales/finance platform that our organizations uses across all departments. Our accounts department uses it to run daily financial reports such as the income statement, aged debtors and creditors, etc. Our marketing department regards it as a extremely useful marketing tool as they can run reports to see what's trending and compare with year-to-date so they can develop marketing strategies for the coming weeks. As the sales executive I can log calls, create messages and send emails from from Brightpearl. I also use it to learn more about my customers such as their spending trends and the products they purchase so when I'm on the phone I know what to push.
June 07, 2016
Brightpearl-plays well with others
We use Brightpearl as a content management system. It is used across the whole organization from ordering through our vendors, managing customer information, orders and accounting. It is very helpful in keeping track of all of our inventory and customer information. It links with other platforms we use like Amazon and Shopify.
We use Brightpearl across the whole organisation. We use it for managing accounts, bookkeeping, stock control. We also use it as a customer database, CRM, for sales and purchasing, and marketing with MailChimp. It is also used for channels sales with eBay, Amazon etc.
April 20, 2016
I expect it will continue to get brighter!
Brightpearl is being used across our whole organization. We use it for sales, inventory, marketing, and contact management. We have also used it to synchronize with Magento to manage our online sales. It is a much more intuitive and user friendly interface than our previous system. It also allows us to track marketing campaigns and directly compare them with sales.
April 18, 2016
The Bright Pearl Review
BrightPearl is a key component for entering new client orders delivered from stock or new client special orders. We use features such as the "smartforms" as a way to communicate with or register clients, and we use it as a data analysis tool for marketing campaigns or tracking financial goals.
Each employee has been provided with a login and each department uses it in different ways:
Each employee has been provided with a login and each department uses it in different ways:
- Our sales team is responsible for entering new orders and through tagging themselves they are able to follow up on finished projects or open orders.
- Our marketing team worked to import our 10,000+ client database from our former system initially and tagging each client according to how we categorize them (homeowner, contractor, trade, or reseller). Based on what marketing campaign is the focus for the current quarter or time period, our team uses the filters for say an area and profession, and tags those members with the appropriate campaign title. This helps us generate an accurate target list for mailings.
- Our operations team in our warehouse is responsible for fulfilling orders, entering shipping information, and managing inventory levels.
- Our product management team is responsible for assisting the marketing team in collecting and analyzing campaign data also using sales data to indicate which products are most desirable. This team is also responsible for managing existing SKUs, importing new SKUs, and ensuring all technological functions in the system are functional. Based upon sales data, the team can more confidently use the data to send new purchase orders to Vendors. All analytics are also used to appropriately guide the web content. Lastly, the team uses special filters to properly manage Architectural client bid projects.
April 18, 2016
An improvement but needs some tweaking
We use it to manage our client database, inventory and supply chain. It is the only product we use for order entry from our clients to our warehouse and to create purchase orders to suppliers. It is also used to create a financial snapshot of sales and profitability though I haven't figured out how to interpret that data yet.
April 15, 2016
A Community Manager's look at Brightpearl
We use Brightpearl for all our inventory and order management. Orders come into Brightpearl from Shopify and we ship the orders through ShipStation. It addresses business problems such as allocating inventory to orders, prioritizing orders, organizing dealer orders, making changes to orders and invoicing orders. We currently have three people using Brightpearl: myself for order processing, our accountant for accounting purposes, and our shipping manager.
April 15, 2016
Brightpearl Review
Brightpearl is used across the business, as an EPOS, stock management and a store of product information. It is also used to communicate with customers and suppliers. The stock is connected to a retail store, eBay store and the Kentico website. With some integration from external developers it allows us to feed information to different channels, decreasing duplicated work and increasing the ability to save time and streamline the business across many departments.
April 15, 2016
Brightpearl Review done
We use Brightpearl as stock and order management, integrated with Magento for web sales. It allows us to track our daily sales and to categorise them according to importance, area and other factors. The stock management and PO system means we can track stock and integrate ordering goods in accordance with individual suppliers' lead times to ensure we always have sufficient stock.
April 08, 2016
Great system that encompasses most areas of the business
Brightpearl is used to manage the majority of our business systems across the whole business. It brings together all of our sales channels - multiple e-channels and traditional sales channels. We used to use a number of different systems for CRM, sales, stock control, and financial records. Now Brightpearl does all of these in one place. It also allows us to access all of this information from any location as it is cloud based.
April 08, 2016
Brightpearl - Amazing! Provided it works!
Brightpearl is used across the whole of the company. We use it to record orders, track inventory, accounting, dispatch, emailing customers and suppliers from their accounts. We are a UK based company, though our colleague based in the US also uses Brightpearl to take orders, dispatch, and track over in the USA. We also track sales charts, audit trails, locations - everything is done via Brightpearl.
About 5 years ago, our company used paper to record all of the above, the customer services manager would remember all the orders that were placed and could allocate inventory when it came in to the correct orders. However, as the business grew, we needed a more reliable system, so we chose to go with Brightpearl. We are now sending hundreds of orders a day, so it's a very helpful asset to have.
About 5 years ago, our company used paper to record all of the above, the customer services manager would remember all the orders that were placed and could allocate inventory when it came in to the correct orders. However, as the business grew, we needed a more reliable system, so we chose to go with Brightpearl. We are now sending hundreds of orders a day, so it's a very helpful asset to have.
We use Brightpearl as a CRM and a financial system combined. This addresses the problem of having two separate systems that can have problems in linking with each other. The good thing is that it's cloud based so our sales people find it easier to access when out and about to place orders, rather than try and connect through our server for access. The whole company uses Brightpearl.
April 05, 2016
Brightpearl - Our new hope
Brightpearl is used across our whole company from sales to inventory management to client management. It allows us to effectively track our inventory from both the front/sales end and the warehouse/back end. It has also been instrumental in tackling our main issue with managing client data and using if for targeted marketing.
BrightPearl is basically the back office for a retail client. It's used to keep track of everything- product catalog, purchase orders & payments, sales orders and invoices, customer loyalty. They have multiple sales channels, so BrightPearl is used as the central repository to keep track of inventory and sales across brick-and-mortar and online presences.
Brightpearl is used by the operations and accounting departments, primarily for inventory management and invoicing. It is also used to manage wholesale accounts and purchases. Brightpearl is a versatile tool and the core of our cloud ecosystem.
March 25, 2016
BEST OF THE BEST
Brightpearl is used across the whole organisation. I tried different systems in the past but Brightpearl is easy to use. The software is cloud-based, the system is applicable to businesses looking for access anytime and anywhere. The program is compatible with all devices, including iPads, and runs on both PCs and Macs.
Brightpearl is used across the whole organisation of one of the company's that I am responsible for, which is a telecommunications equipment distributor. It is a very user friendly system and allows the company to seamlessly convert a sales quote to sales order to sales invoice.
March 25, 2016
Brightpearl - Recommended!
Brightpearl is used to manage stock, raise invoices, raise purchase orders, raise purchase credits, raise customer credits, pay suppliers and is used as a database for customers and suppliers. Brightpearl is used by all members of staff across the organisation. Brightpearl addresses the issue of effectively and accurately managing stock levels as well as providing an effective platform to manage customer data.
I use Brightpearl to manage my sales and those of my eBay clients I manage and fulfill. I also have a clients who use it and I support them in their use and set up products etc., for them. I also use it for my consultancy & services invoicing. It streamlines marketplaces and manages stock across them all seamlessly.
March 22, 2016
Very happy with our switch to Brightpearl
Brightpearl is our central database and is used by everyone in the company. All contacts, sales and purchases are recorded and our inventory is matched up accordingly. Before brightpearl we struggled with product management because our sales and purchases weren't able to link directly to the warehouse. This has now been solved and everything runs far more efficiently.