Brightpearl by Sage is great!
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We …
Overview
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…
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What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…
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- Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Sales Invoicing | Brightpearl
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Setting up Ad-lister with BrightPearl
YouTube
Brightpearl + Avalara Demo
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Add Products Via Upload | Brightpearl
YouTube
Brightpearl: The Retail Software for Omnichannel Growth
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.
According to the vendor key differentiators include:
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl Features
- Supported: Sales Order Management
- Supported: Inventory Management
- Supported: Inventory Planning
- Supported: Shipping & Fulfillment
- Supported: Warehouse Management
- Supported: Retail Accounting
- Supported: Purchasing & Supplier Management
- Supported: Workflow Automation
- Supported: Reporting
- Supported: Payments
- Supported: Analytics
Brightpearl Screenshots
Brightpearl Integrations
- Shopify
- BigCommerce
- Authorize.net
- ShipStation
- Xero
- QuickBooks Online
- Shiptheory
- PayPal
- Magento
- eBay
- Amazon
- Alibaba
- ekmPowershop
- Rakuten
- Royal Mail
- UPS
- Cubecart
- Hermes
- Parcelforce
Brightpearl Competitors
Brightpearl Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Languages | English |
Brightpearl Downloadables
Frequently Asked Questions
Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.
Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.
Positive Pros:
- User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
- Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
- Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.
Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.
Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.
Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.
Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:
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Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.
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Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.
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Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.
Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.
Attribute Ratings
Reviews
(76-100 of 159)Companies can't remove reviews or game the system. Here's why
September 02, 2016
ERP Software that does everything we ask of it
Brightpearl is used by our whole organization, and manages inventory, purchase orders, sales, profit analysis, costs of goods, FIFO price accuracy, and landed costs. It assigns a price to each product, which follows it through its life cycle, from purchase, to transfer, to draft, to sale price. It helps us know the exact value of all of our products in all of our physical warehouses.
September 02, 2016
Brightpearl - quick and anywhere.
We use Brightpearl as our main accounting and invoicing system. All users have access to create their own invoices for work completed, taking a load off the accounts department. Certain users are also granted access to the accounts functions of Brightpearl. Brightpearl provides us with our profit and loss and balance sheet figures on a weekly basis.
August 31, 2016
Brightpearl Jam
Brightpearl is used across the entire organization. It manages our inventory. There are a few reports that would be helpful to pull from Brightpearl that are currently unavailable.
August 30, 2016
Excellent System, Easy to Use, Very Versatile!
Brightpearl is used as our office system, and keeps us all working to the same page!
August 30, 2016
BrightPearl Yes or No?
We use it primarily for accounting and inventory management.
August 26, 2016
Brightpearl nearly shines
Brightpearl is being used for CRM and order process across our organisation. It addresses the problem of separate accounts and CRM systems.
August 24, 2016
Brightpearl is exactly what we've been loking for!
Leader Stores is a true multichannel retailer, selling on three Visualsoft web stores, a showroom in Hartlepool and via eBay and Amazon marketplaces. With an enormous range of stock covering 92 brands, all ranging from traditional to contemporary designs. Leader Stores is known for helping their customers turn a house into a home, at unbeatable prices. Leader Stores have created three different web stores to reflect the array of products it offers online. To manage multiple websites that attract thousands of visitors daily and thousands of orders monthly, Leader needed to partner with a retail management software company and decided to go with Brightpearl.
We use brightpearl to manage all customer orders and organise our financial statements and records. The biggest upside to using one software for everything is it is easier to integrate all areas of the business in one solution. Everyone in our business can use Brightpearl and we can usually help each other with any problems, even if it is not in our direct department.
August 23, 2016
Better Living in a Brightpearl world
Brightpearl is integral to many facets of our operation: sales, inventory, marketing and financial records. The main reason we selected Brightpearl is due to the ability to have one program to manage all these functions.
August 23, 2016
Brightpearl - check it out
Brightpearl is being used across our entire organization for Inventory Management, Order fulfillment, Marketing, Accounting, and CRM purposes.
August 13, 2016
The future's bright, the future's Brightpearl
Brightpearl is used across our entire business. We're a small company but we still need to keep track of all the daily data we process. Brightpearl is especially useful for our lead generation and email marketing strategy and the most actively used area is our customer list, where we update and capture information from the moment potential customers hit our radar until the moment they no longer use our services (that rarely happens) ;).
August 11, 2016
Tom's Brightpearl Review
We use it to enter expenses, and to add new contacts and current and potential customers. We also use it for tracking invoicing. It is being used across the whole organisation, and it helps us have one central area where we can find all information, for example, potential leads, current customers, outstanding invoices and expenses. As a small business with a lot of people on the road working, it really helps keep everyone in the loop with things.
Great Product for Bookkeeping Inventory Management Across All Channels
My company integrated with Brightpearl a few years ago and we have not looked back! The ability for this software to track orders/backorders, inventory, customers, and anything else you may need is great. Brightpearl saves us the work of at least one or more employees. We have products on eBay, Amazon, Jet.com, our website, and other channels. Brightpearl is integral for us managing inventory on all channels and updating them in real time. Instead of waiting an hour for an order to be processed internally, Brightpearl automatically allocates stock to an order and keeps track of our accounting. This product is a complete ERP system. The only suggestion for improvement would be to simplify the messaging and note taking area to improve the use for our Customer Support staff. Other than this area, Brightpearl has proven us to be a vital commodity for our company's success.
My company integrated with Brightpearl a few years ago and we have not looked back! The ability for this software to track orders/backorders, inventory, customers, and anything else you may need is great. Brightpearl saves us the work of at least one or more employees. We have products on eBay, Amazon, Jet.com, our website, and other channels. Brightpearl is integral for us managing inventory on all channels and updating them in real time. Instead of waiting an hour for an order to be processed internally, Brightpearl automatically allocates stock to an order and keeps track of our accounting. This product is a complete ERP system. The only suggestion for improvement would be to simplify the messaging and note taking area to improve the use for our Customer Support staff. Other than this area, Brightpearl has proven us to be a vital commodity for our company's success.
August 09, 2016
How Brightpearl improved our comapny for the better
We currently have 10 memebers of staff here and have 5 Brightpearl accounts. We use brightpearl in every aspect of the business, e.g. accounting, stock management, product types and fulfilling of orders.
July 29, 2016
Bright Pearl Review
We use Brightpearl for inventory management, order processing and management, and as a system of record for accounting. We use it across operations, customer experience, and business operations.
July 27, 2016
Dullpearl
It is used across the whole organization - POS and special order and service sales.
July 26, 2016
Really enjoyed working with Brightpearl
I did an internship for the company Goldie London (part of my educational program). While working at Goldie I used Brightpearl a lot. I really enjoyed working with Brightpearl because it is an easy, understandable program. Working with Brightpearl made my internship so much easier because it was easy to use, faster then other programs I used, and saved my a lot of time. We used Brightpearl for shipping orders so we didn't have to do it ourselves. Brightpearl sent a notification to our warehouse when we did get a order.
July 22, 2016
Overall positive
BP is used across the whole organisation. The advantage of BP is that it can give you a holistic view of the business faster and accurate, so long as it's implemented and managed correctly.
July 22, 2016
Basic Brightpearl Review
It is being used as POS for our retail stores and for back office inventory management.
July 15, 2016
Brightpearl System Review
Brightpearl is used by our residential sales team during the sales process. It has enabled us to use one account rather than multiple accounts to record sales details such as product and customer information. Brightpearl is also used by our sister company Roccbox and they are using it in the same format for their own sales process.
BP is being used across our whole organization (of three people). It addresses our accounting needs, our inventory needs, and shipping needs.
July 15, 2016
Keep calm with Brightpearl and carry on working
We are using Brightpearl across the whole organization.
We mainly use it for inventory control online and offline.
Stock control was becoming difficult as we sell online and offline from the same location so we needed something to update our stock fast to minimize errors.
We mainly use it for inventory control online and offline.
Stock control was becoming difficult as we sell online and offline from the same location so we needed something to update our stock fast to minimize errors.
July 13, 2016
It pretty good on the whole.
We Use Brightpearl every day throughout our company I am very impressed with the Brightpearl package. We have been able to add some specific plug ins that suit our needs and brightpearl seems to be a good system from this perspective.
Cloud Distribution is a networking and security distribution business selling solutions to partners, resellers and service providers. We use Brightpearl to manage stock, multi-currency, invoicing and other accounting functions. Our sales force also uses Brightpearl to provide quotations to our clients. The real benefit we find from using the system is the simplicity of sending and tracking quotations and pipeline.
Brightpearl is our ERP - essentially the backend to our Shopify, Amazon/eBay, and other sales channels. We use it across the whole organization. It addresses inventory management, order processing, and some light customer service uses. We do not use the accounting module (instead we are using QuickBooks) and we have never used the product management features or marketplace features.