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Brightpearl

Brightpearl

Overview

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…

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Recent Reviews

Brightpearl by Sage is great!

10 out of 10
March 28, 2024
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We …
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TrustRadius Insights

Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Sales Invoicing | Brightpearl

YouTube

Setting up Ad-lister with BrightPearl

YouTube

Brightpearl + Avalara Demo

YouTube

Add Products Via Upload | Brightpearl

YouTube

Brightpearl: The Retail Software for Omnichannel Growth

YouTube
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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Screenshot of Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Screenshot of Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Screenshot of Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Screenshot of Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Integrations

Brightpearl Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.

Reviewers rate Support Rating highest, with a score of 8.1.

The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(294)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.

Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.

Positive Pros:

  1. User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
  2. Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
  3. Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.

Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.

Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.

Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.

Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:

  1. Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.

  2. Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.

  3. Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.

Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.

Attribute Ratings

Reviews

(151-159 of 159)
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Score 6 out of 10
Vetted Review
Verified User
Incentivized
  • Brightpearl is great at stock keeping, you can be sure that your stock will match the numbers on the system!
  • Creating sales, and quotes. Easy platform to create and add new customers and instantly quoting a customer!
  • Very helpful with creating goods out notes and picking sheets so that your warehouse team is able to do their job with ease.
  • Brightpearl could be easier when it comes to writing off stock and damages. An interface could be added to remove stock and add it to the correct account code.
  • You have to rely on an internet connection for everything, sometimes printing an invoice or generating a goods out note can take some time.
  • Brightpearl does not have an automated address system, unfortunately you have to write the address line by line.
Luke Thomson | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • Integration - it integrates easily with other applications
  • Intuitive design
  • Good communication on product updates
  • Customer service - some brands mention this
  • Accounting - there have been some bugs there, especially with currency, but this is being fixed
Score 8 out of 10
Vetted Review
Verified User
Incentivized
  • It was organized.
  • Easy to search for product.
  • We had two shipment centers, so it had a lot of redundant info (we'd have to enter a sku twice for each center).
  • We had to use a separate system to manage our online site, so we had to link Brightpearl to another system.
February 11, 2016

Brightpearl - 5 star

Aled Davies | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • All aspects of the business can be run from one software package, not multiple packages/spreadsheets
  • Cloud based so you can log in anywhere in the world if you have the internet!
  • App store allows you to add features that suit and help your business. Some of these have been a real key factor for our business/
  • Ticket system has been poor so far and a disappointment. A re-launch due for March and we hope that is now going to help us.
  • Emailing from Brightpearl is restricted to one address. So for example - if you sent an email from an employee named Jon to a customer and a separate one to another customer from Tom, both emails would show up in the customers inbox from the same email address. This can lead to confusion for both customer and employees
Score 5 out of 10
Vetted Review
Verified User
Incentivized
  • Brightpearl is excellent at integrating into various platforms and updating stock levels via live API feed. It also integrates into our warehouse system so order information can flow in and out of Brightpearl seamlessly.
  • Purchase and sale transactions are automatically posted to the integrated accounting package. This eliminates the need to enter this information manually, reducing the chance of error.
  • The CRM offers the ability to add custom fields making it a powerful tool for gathering and utilising detailed customer information and insight.
  • Brightpearl is completely useless on mobile devices. There is no simple way to add orders on any device other than a computer. This is where so many of their competitors excell. To keep up, Brightpearl MUST build an app / mobile site which allows users to view, update and add orders, contact information, purchases, etc. This needs to be accessible offline too, like the alternatives on the market (eg. Trade Gecko) which updates the data as soon as there is an internet connection.
  • Brightpearl cannot handle multi-currency. This causes HUGE headaches with our accounting when we're purchasing in USD and selling in GBP and EUR.
  • Brightpearl focus heavily on Retail users, but they need to realise that Wholesale is a huge market and their system needs to cater for multi-channel retailers and wholesalers alike. The ability to take orders at trade shows, or when out visiting customers could be done quickly and easily on a tablet / mobile device. An integration with Handshake or NuORDER would be worth exploring.
  • The B2B portal where customers can pay for their orders can not be easily tweaked or branded. It's so restrictive that we don't use it, and this is something that we really could benefit from.
February 11, 2016

Brightpearl review

Score 3 out of 10
Vetted Review
Verified User
Incentivized
  • CRM - There are good tools to communicate and manage your customer communication, particularly if you invest some work in the templates initially.
  • Goods out notes and other templates - highly customisable and can be worked without too much technical knowledge.
  • Reporting - there are some detailed exports that can be manipulated well.
  • Stability - Brightpearl push updates with poor forward communication, meaning some functionality can simply 'vanish' or work differently. This requires regular retraining of staff, and needs a level of tech savvy among some team members that doesn't suit their position.
  • Overpromising - BP was sold as intergrating cleanly with some external systems (namely Shopify and Metapack), which hasn't been out experience. The Metapack intergration sold to us no longer existed and we had to rush to find antoher, untested one.
  • Implementation - we didn't receive the promised, on site support during launch.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
  • The strength of Brightpearl is the ability to have accurate live inventory levels on selling channels.
  • Brightpearl's integration with Shipstation provides a pretty seamless order to ship process.
  • The ability to distinguish customer sales between retail and wholesale for us is important. We can set pricing accordingly.
  • I have seen a lot of improvements over the last two years with the functionality of Brightpearl. I think some of their reporting functionality could be improved.
  • I do not like the accounting module of Brightpearl and so I do not use it to product financial reports. I am not sure if it is because the backbone of Brightpearl is UK based.
  • The document templates could be improved. The formatting functionality of the templates is limited.
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