Brightpearl by Sage is great!
We changed to Brightpearl by Sage mainly for the automation and ease of use. The direct API integrations with Shopify Plus are great. We …
Overview
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…
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What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…
Entry-level set up fee?
- Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing
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- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Sales Invoicing | Brightpearl
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Setting up Ad-lister with BrightPearl
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Brightpearl + Avalara Demo
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Add Products Via Upload | Brightpearl
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Brightpearl: The Retail Software for Omnichannel Growth
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Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Brightpearl?
Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.
According to the vendor key differentiators include:
According to the vendor key differentiators include:
- Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
- Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
- Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.
Brightpearl Features
- Supported: Sales Order Management
- Supported: Inventory Management
- Supported: Inventory Planning
- Supported: Shipping & Fulfillment
- Supported: Warehouse Management
- Supported: Retail Accounting
- Supported: Purchasing & Supplier Management
- Supported: Workflow Automation
- Supported: Reporting
- Supported: Payments
- Supported: Analytics
Brightpearl Screenshots
Brightpearl Integrations
- Shopify
- BigCommerce
- Authorize.net
- ShipStation
- Xero
- QuickBooks Online
- Shiptheory
- PayPal
- Magento
- eBay
- Amazon
- Alibaba
- ekmPowershop
- Rakuten
- Royal Mail
- UPS
- Cubecart
- Hermes
- Parcelforce
Brightpearl Competitors
Brightpearl Technical Details
| Deployment Types | On-premise, Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Windows, Mac |
| Mobile Application | No |
| Supported Languages | English |
Brightpearl Downloadables
Frequently Asked Questions
Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.
Reviewers rate Support Rating highest, with a score of 8.1.
The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.
Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.
Positive Pros:
- User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
- Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
- Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.
Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.
Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.
Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.
Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:
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Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.
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Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.
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Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.
Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.
Attribute Ratings
Reviews
(51-75 of 159)Companies can't remove reviews or game the system. Here's why
- Client record links can be used for help desk tickets, orders/invoices & accounting information.
- Access from any browser anywhere and get full access to all of the information - useful for when our doing onsite work.
- Profit and loss reports are clear and simple and show real time information.
- There is no mobile app and the website is not mobile optimised - would be useful for when working remotely.
- Integrations with card processing such as SagePay are slow in being changed to paid modules.
- Recurring monthly client invoices have to be done manually, there is no automatic system that works and no link to GoCardless for monthly direct debit capture.
October 04, 2016
Comfortably Numb
- Accountability
- Differentiate orders in the different stages of an order
- CRM
- New versions need to be tested more toughly as they several times include bugs.
- CUSTOMER SERVICE. It's extremely difficult to contact them through a phone call.
October 04, 2016
BrightPearl changed our business so much so that we now talk about "pre-BrightPearl" and "post-BrightPearl"
- Integration with wide variety of ecommerce platforms, including Shopify
- Reporting with many different filters and parameters to measure all aspects of the business
- Immediate, easy to access stock inventory - showing what's on hand, allocated and incoming instantly
- Occasional glitches with syncing new SKUs between Shopify and BrightPearl
- Not easy to undo human errors - e.g.: where something has been allocated, it can't be unallocated but the original PO has to be unpicked
October 03, 2016
Brightpearl, Bright Future!
- Brightpearl tracks order changes and communications very well. It documents all activity in a feed that anyone can see, including status changes, notes made, emails sent, etc.
- Brightpearl makes it incredibly easy to find orders fitting certain criteria through the use of statuses that you can customize. For example, as a multichannel seller, we can easily create statuses for each channel that we sell from, where our orders will (oftentimes automatically) land in. We also deal often with things like back ordered items; we can also create statuses for certain brands, so that when we expect a shipment in from that company, our back order specialist can easily sort through her orders that are waiting on that shipment.
- Brightpearl makes it easy to take orders over the phone. Everything I need is right there on one screen; not often do I find myself needing to deviate to other tabs. The steps I take (from "new order" to finish) are straightforward and understandable, and go in steps that make sense.
- Brightpearl's inventory system is a little harder for me to parse. We have many things in our inventory log that consist of many components (i.e., kits) that are not viewable in the "products" tab; they must be placed into a new order, or printed out.
- There are communication problems between our website and Brightpearl. Namely, there are issues with payments not being collected automatically from a software called Magento, which means that one of our team has to sit down every day and collect payment manually.
October 03, 2016
Brightpearl - not as bad as it used to be
- Brightpearl timeline allows all customer/supplier information to be made visible so whomever needs it can find it quickly and easily
- Brightpearl integrates very well with other software packages
- Brightpearl has some excellent and highly customisable reporting functions
- Some changes are clunky and buggy when first rolled out
- In order to add new features, some of the older but still useful features are sidelined or hidden
- When filtering reports, presets can be saved which is excellent but they remain on the local computer rather than being applicable on all machines henceforth
September 30, 2016
Brightpearl used for B2B
- Keeping track of stock at our 3 warehouses - the low invertory report makes ordering to each warehouse a breeze.
- The function that permits you to import/edit products/customers/suppliers via CSV is particularily well developed and very flexible, works very well.
- The reporting functions are very useful to our business.
- We find the lack of ability to only assign a particular order to the single delivery depot quite limiting in our line of business. You should be able to assign each product line on an order to a different depot or it is not possible to deliver different parts of the order from different locations simultaneously.
- We think Brightpearl should develop a B2B version, a chopped down version with some areas beefed up to accommodate.
- There is a bug that has been around since we started using brightpearl which has never been fixed but reported a couple of times. When updating an order by reseting the price list, if there is a bundle product all the prices revert to zero - not very helpful!
September 30, 2016
Brightpearl Is the Pearl of Our Company.
- Flexible in documentation format
- Ability for a new user to learn quickly
- brightpearl's support system is valuable
- It is so easy to revise so users can make mistakes easily but they can be fixed
- No outbound shipping docs
- A lot of changes
September 30, 2016
Brightpearl Review
- PO management is handled very will with BP. It's possible to clone previous POs so you don't have to keep typing in all the information again. It's also easy to see what's already been received.
- Inventory is similar to the PO management; it's easy to see what's in stock and ready to ship, as well as what's on PO, and what's already allocated to sales orders.
- Sales orders are fantastic. At a glance you can see if it's able to be shipped, or if it's been partially shipped already. The fulfillment process is simple, and it integrates seamlessly with ShipStation.
- The first frustrating part about BP is that you can only receive one invoice per PO. We often receive up to 20 different shipments per PO, with a different invoice attached to each. I have no way of entering these invoices. I have to wait until everything's been received and then I can enter in one single large invoice, and it's really frustrating.
- We've been having issues with the accounting side of BP. Our financial reports are changing from one day to the next, and we haven't figured out why. Support hasn't been able to figure out why either. Along with that, the financial reports are completely unpresentable. Our CPAs take the information out of BP and put them into a readable Excel file.
- Assemblies are a problem in BP as well. We have SKUs that require up to 30 different parts. We have to use an outside app to build our assemblies in. Usually it works fine, but if the connection is lost in the middle of the build, our inventory is completely messed up.
September 30, 2016
We Love Brightpearl
- Brightpearl handles customer information well and has everything organized and clear to see.
- Communication and support from Brightpearl is top notch. They are always looking to improve and seek feedback regarding their product. If there are any issues that need to be resolved, the company is quick to assist.
- Easy, friendly controls and search functions. Software is easy to use and responsive.
- Currently, there are only three allowed current sign ins for our company, and it apparently would cost our organization more money if we were to purchase access for other users. There are times where I need to go in and complete some work, but cannot because there are three other users already in. I understand why it would cost more for more users, however.
September 26, 2016
My Review of Brightpearl
- Ability to filter through products. Many filters to chose from.
- The feed of recent sales and purchases.
- Brightpearl lacks the ability to filter through available on hand products from a specific warehouse.
- Lacks the ability to change goods out note.
September 23, 2016
Brightpearl Review
- Handles most website platforms well for order receipt and fulfillment.
- Reporting for certain applications, mainly channel selection, is very simple.
- Nice dashboard.
- Not great for wholesale applications as order entry and management are clunky.
- Could have clearer reporting capabilities.
- Does not support over 100 line items in an order.
September 20, 2016
Brightpearl assessment
- Tech support is great on Brightpearl. When you submit a ticket you get a response back quickly and a solution quickly as well.
- Being able to add notes to purchase orders is an incredibly important feature that we use daily.
- Changing the status of POs is another great feature!
- It is way too easy to mistakenly receive an entire PO at once. You need to clear the values first or the whole PO will be received. They should start the receiving page off at zero and have a selection to add units to the whole PO instead.
- At times in the day, Brightpearl slows down a lot and it slows the work down as well.
- I would love to see more advanced reporting. Like being able to see how many units a user went through in a day.
September 20, 2016
Brightpearl Review!
- Easy to add new products and add a lot of data about the product.
- It is very easy to receive inventory and track how many of each item have been ordered.
- I also like how easy it is to see how many POs we have placed for a particular item. They can be searched back as far as needed.
- I think there is room to improve the ease of logging into Brightpearl. An account ID needs to be entered each time before logging in with a user id and password. I think it is an unneeded step.
September 20, 2016
Brightpearl - the powerhouse for Inventory Management
- Inventory Management
- Checks and Balances
- History of Sales
- User Interface
- Setup Management
- Documentation
September 20, 2016
More of a Grower than a Shower
- Stock control and management
- Integration with website
- Ability to amend and adjust different features.
- Better product filter options by different attributes and by quantities available/in stock.
- Ability to export a sales order to an Excel spreadsheet like when a product report is run
- To drag and drop files rather than uploading
- Sales price/pricelist option to work as a % of the cost price instead of sale price
September 16, 2016
My New BP Review
- Creates POs
- Tracks POs
- Being able to change POs once they are reconciled
- Purchase Credits
- Being a bit faster
September 13, 2016
Bright pearls ups and downs
- Great to use as a scanning software through Boxora.
- Very thorough, you can see when a packing slip has been printed or if a package is being packed.
- Purchase orders are great to keep track of the product you bought and how many are left to sell.
- You can send your vendors an invoice easily.
- I would like to be able to delete a product, so that it doesn't stay in my system forever.
- It would be nice if one was able to upload a picture to every product. So every time one pulls up a product that person can see what they are looking for.
- To be able to log in to the same user with out being kicked off in the other location. One cannot go into a page if another user is currently using it.
September 12, 2016
A good solution for e-commerce retailers
- Integrated system - marketing, sales, purchasing, inventory and accounting are all working on the same database
- Can deal with complex product ranges, seasons, sales channels and so on
- Strong links to the most popular ecommerce platforms
- Compared to Xero, Brightpearl's accounting functionality is weak. Accounting and related functions are cumbersome for non-financial staff to work with
- If you need to "assemble" your products - i.e. build up a product from a group of inputs - Brightpearl can only deal with this at a rudimentary level and then some of the usability starts to weaken
- They are focused on e-commerce businesses, and yet it's taken 5 or more years to enable running bank accounts in anything other than local currency
September 12, 2016
Brightpearl in the dark
- Integrates across a variety of sales channels both cloud based and office based and in multiple currencies
- Presents fine grained reporting across channels
- Cloud based so very accessible from any connected location
- Technical support is atrocious. Currently have an ongoing problem with order integration from a multi currency ecommerce platform. Now three weeks in and no solution. Emails to tech support not answered, frequently need to chase for a response, responses seek more data but when this is provided quickly there is no further response.
September 12, 2016
Brighter than your Pearl
- Ease of use
- Single pain view
- Stock tracking
- Defined customer fields
- Search tool
- Email add in when quoting
- Review structure when sending quotes
September 09, 2016
disatisfied with Brightpearl
- ecommerce orders via BigCommerce captures data correctly.
- Prevents duplication of data entry on our side.
- Customer support is not available. Very slow to respond. For example, I submitted a ticket 197057 9/1. The ticket has not been addressed even though it was entered with status High. Today I issued another ticket 197749 with reference to 1907057 from 9/1 that has not been addressed.
- Sales tax integration with Avalara Avatax not available.
- Lack of training when we were set up. BP people were busy and in a hurry.
- I have hired an outside accounting firm to assist me with BP issues because I am unable to get assistance from Brightpearl customer service.
September 08, 2016
Brightpearl ERP Review
- It's a complete package. No heavy lifting required for straightforward sales, inventory tracking, and light accounting.
- I've had fine experiences with customer support. High importance issues are dealt with within a day. All my issues have been resolved.
- Brightpearl is easy to manipulate. It's simple to add in account codes as well as customers and vendors.
- There seem to be a lot of quirks in the system. For example, when editing a journal, Brightpearl will drop the tax date of the entry and it has to manually be re-added. I've had expense codes for bills revert back to the default COGS code when saving.
- For accounting it's not as intuitive as other software such as QuickBooks. Some things, such as payroll journal entries, have to be manually entered rather than having the accrue and reverse functions pre-built in.
- The CRM function is not robust. It fails at accurately tracking customer touches, and for B2B models, Brightpearl alone can't capture all the information needed.
September 07, 2016
Brightpearl offering a Brighter tomorrow
- Organizing Client Information.
- Key component to a successful marketing campaign
- Simplify the order process
- Inventory management.
- Purchasing.
- Filtering for orders.
September 06, 2016
From the low man on the totum pole
- With multiple representatives looking into a customer's order, we can each leave notes and basically all be on the same page.
- Being able to talk with support or put in a ticket through email is great.
- Seeing your inventory levels as you sell the product to a customer enables you to inform them of any delays up front.
- Having tracking numbers automatically added to a customer's order is refreshing.
- Email could be set to each user and not have to tick your own email.
- Once a shipment is shipped, you cannot mark it as unshipped. Being able to mark a shipment as not shipped after a wrong order was marked as shipped, under the wrong number, would be great.
- Having BrightPearl recheck orders pulled from Big Commerce would help the missing orders
September 02, 2016
Great Package for Companies Growing out of Small Business Accounting
- It is integrated with multichannel retail giants such as eBay, Amazon, shopify and others.
- Customers can benefit from 24/7 support through various channels including toll-free phone line, helpdesk and video guides.
- Brightpearl has integrated accounting, CRM and inventory tools in one platform.
- Brightpearl’s fee is final, there are no GMV fees extracted and hidden charges
- Brightpearl has no native mobile app available for now.
- It may not be recommendable to large retailers with complex needs and software requirements.