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Brightpearl

Brightpearl

Overview

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading…

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Recent Reviews

TrustRadius Insights

Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve …
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Unhappy

1 out of 10
March 29, 2017
Incentivized
We use Shopify for our back-end inventory solution and integrate with Shopify for web sales and Shipstation for shipping. It used by one …
Continue reading
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated…

Entry-level set up fee?

  • Setup fee required
For the latest information on pricing, visithttps://www.brightpearl.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Sales Invoicing | Brightpearl

YouTube

Setting up Ad-lister with BrightPearl

YouTube

Brightpearl + Avalara Demo

YouTube

Add Products Via Upload | Brightpearl

YouTube

Brightpearl: The Retail Software for Omnichannel Growth

YouTube
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Product Details

What is Brightpearl?

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights and is automated so users can stay in control and manage by exception.

According to the vendor key differentiators include:
  • Software and Service. Service is an integral part of Brightpearl's offer. The vendor says their retail consultants get users live three times faster than traditional ERP, always for a fixed cost. And the in-house team is available throughout, from tech support to ongoing business consulting.
  • Built for Retail. Brightpearl is built only for the retail sector. This means: configuration not coding, designed for use by merchants not IT staff, every new feature is relevant, and their integrations and ecosystem are 100% retail.
  • Designed to Scale. Whether it’s seasonal peaks, promotions or sustained growth, merchants need an ops platform that can handle the volume. The vendor says they stand by their numbers: orders, SKUs, channels, reporting and financials fit for multi-million dollar merchants.

Brightpearl Features

  • Supported: Sales Order Management
  • Supported: Inventory Management
  • Supported: Inventory Planning
  • Supported: Shipping & Fulfillment
  • Supported: Warehouse Management
  • Supported: Retail Accounting
  • Supported: Purchasing & Supplier Management
  • Supported: Workflow Automation
  • Supported: Reporting
  • Supported: Payments
  • Supported: Analytics

Brightpearl Screenshots

Screenshot of Customer timeline giving you insight into pending orders, previous purchases and potential marketing opportunitiesScreenshot of Deep insight in your customers, product and sales channel through Brightpearl's Minubo integrationScreenshot of Fully integrated POS for access to all product inventory information at the tillScreenshot of Managing suppliers and purchasing inventory is quick and easy, says the vendorScreenshot of Provide top-notch service by having access to your customers’ full interaction history and personalize your marketing communication with product-interest tagging.Screenshot of Brightpearl’s flexible inventory management has all of the features you need to stay in control of your inventory and make fast, effective business decisions. Redistribute your staff towards growth strategies and reduce the time spent on costly admin overheads.Screenshot of Inventory Planning. With Brightpearl’s integrated inventory demand planning solution, understand exactly how your inventory is performing so you can put your time and money into the most impactful areas of your business. Identify trends to ensure you have the right products at the right time.Screenshot of Intuitive and easy-to-use POS, access all inventory across multiple locations alongside full customer order and communication history.Screenshot of Brightpearl’s integrated accounting is built specifically for retail and wholesale businesses, providing real-time insight into sales performance, profitability and costs across all your channels, all from the same system you use to manage sales, purchasing, inventory, customers and suppliers. Make the right decisions for your business in order to manage cost, reduce risk and remain agile in an ever-changing trading environment.Screenshot of Brightpearl’s intelligent process automation has all of the features you need to speed up order processing, reduce fulfillment latency and costs, and automate your entire order-to-cash process.

Brightpearl Integrations

Brightpearl Technical Details

Deployment TypesOn-premise, Software as a Service (SaaS), Cloud, or Web-Based
Operating SystemsWindows, Mac
Mobile ApplicationNo
Supported LanguagesEnglish

Frequently Asked Questions

Stitch Labs (discontinued), QuickBooks Commerce, and Linnworks are common alternatives for Brightpearl.

Reviewers rate Support Rating highest, with a score of 8.1.

The most common users of Brightpearl are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(293)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Brightpearl is a versatile platform that is used by various departments within an organization to streamline their operations and improve efficiency. Users have imported their client databases and categorized clients based on their profession, allowing them to generate accurate target lists for mailings. The operations team relies on Brightpearl to fulfill orders, enter shipping information, and manage inventory levels. The product management team utilizes the platform to collect and analyze campaign data, determine popular products through sales data, and manage SKUs and technological functions.

Brightpearl serves as a comprehensive solution for sales, inventory, marketing, and contact management. It is particularly helpful in keeping track of inventory and customer information, allowing users to integrate with other platforms such as Amazon and Shopify. The platform fulfills the organization's needs for stock management and invoicing. However, some users have found the CRM and reporting functions to be lacking. Brightpearl provides valuable insights into daily financial reports, marketing strategies, and customer behavior, enabling users to log calls, send emails, and track spending trends. Furthermore, the software is praised for its ability to simplify inventory management, order processing, and customer service, helping businesses save time and improve shipping efficiency. Overall, Brightpearl offers a range of use cases that address accounting, inventory, sales tracking, and customer management needs across multiple departments within an organization.

Positive Pros:

  1. User-Friendly Interface: Many reviewers have praised the user-friendly interface of the product, stating that it is easy to navigate and intuitive to use. Users have appreciated how quickly they can learn and adapt to the system, making their experience more enjoyable.
  2. Efficient Performance: Several customers have highlighted the efficient performance of the product. They have mentioned that it carries out tasks swiftly and effectively, saving them time and increasing their productivity. The smooth operation has been a key factor in users' satisfaction with the product.
  3. Helpful Customer Support: A notable number of reviewers have expressed appreciation for the helpfulness of the customer support team. Customers have felt supported throughout their journey with the product, as representatives promptly address their queries and provide valuable assistance when needed. This responsive support has contributed positively to users' overall experience.

Confusing User Interface: Many users have found Brightpearl's user interface to be confusing, leading to difficulties in completing tasks. The layout and organization of features are not intuitive, resulting in a steep learning curve for new users. Some reviewers have mentioned that certain functions are buried within multiple menus or tabs, making it time-consuming to find and access specific tools.

Poor Communication and Updates: Users have experienced issues with poor communication and updates from Brightpearl, resulting in functionality problems and the need for regular retraining. Timely information about system changes or bug fixes has been lacking, causing confusion and frustration among users who rely on accurate and up-to-date software functionality.

Lack of Integration Options: Several users have mentioned that the software has been overpromised in terms of integration with external systems, causing them to seek alternative, untested integrations. The limited integration options provided by Brightpearl fell short of expectations for some customers, requiring them to explore other solutions that may come with additional challenges and potential risks.

Users have provided several recommendations for Brightpearl based on their experiences with the platform. The most common recommendations are as follows:

  1. Gain a thorough understanding of how Brightpearl integrates and works with all channels: Users suggest taking the time to learn all the features of Brightpearl to maximize efficiency when using the platform. This includes understanding how it integrates with various channels, such as eBay and Amazon, to ensure smooth operations across multiple sales channels.

  2. Prepare and test data before implementing Brightpearl: It is advised to get data in order before implementing Brightpearl and to watch support videos on YouTube to better understand the product before going live. Users recommend properly preparing and testing external databases and consulting with Brightpearl about their capabilities, particularly when importing products.

  3. Take advantage of training resources and ask questions: Users recommend fully understanding the functions of Brightpearl before starting and ensuring that all products and transactions are added correctly. They also advise asking lots of questions about how Brightpearl integrates with current systems and meeting other companies currently using the system. In addition, involving all users in the training process can help avoid answering their questions later on.

Overall, users recommend investing time in learning and exploring Brightpearl's capabilities, preparing data thoroughly, and seeking support from both external resources and the company itself.

Attribute Ratings

Reviews

(1-25 of 140)
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Tracy Cooksey | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
By using the Support Ticket function initially, you get across the issue, and where it can be hard to communicate the problem in writing, the Brightpearl consultants are happy to accommodate a phone call to discuss in person, and often send additional documentation and videos on a topic to assist further.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I have not used Brightpearl customer support but I know that my manager and my boss have both tried to contact Brightpearl customer support on many occasions. They don't always get through and when they do, the customer support representative doesn't always answer all of their questions. Sometimes they even dismiss the questions and tell my manager that there's nothing wrong with the program and he should just try again.
March 29, 2017

Unhappy

Score 1 out of 10
Vetted Review
Verified User
Incentivized
We've had a number of issues, and support has been rather lackluster. Many of our problems have remained unresloved, or continue to repeat themselves.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Everyone that I've interacted with at Brightpearl support is polite and friendly. Most of the tickets I submit are at least acknowledged within one business day, though occasionally it does take longer. The simple problems are solved quickly and efficiently. If they can't fix something or add a feature that we want they are always very good at explaining the why behind their answer.
Joel Graham | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The majority of the times I have personally used Brightpearl support, I have found them to be quite responsive and helpful in resolving the issue at hand. Occasionally we've arrived at somewhat of an impasse where they essentially say they're working on a new feature to resolve the issue, but can't give a specific date for when it will happen, which is understandable, albeit not ideal.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Our company had some issues with trying to put in customers names and nothing would come up. We contacted Brightpearl and fortunately things were resolved within a couple of days so we were able to get right back on track.
November 01, 2016

Brightpearl is Great!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
Sometimes customer service is very hard to reach. When they finally are reached, it usually takes 24-48 hours for someone to respond to your question or get back to you regarding the issue you have submitted.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
The staff at Brightpearl is always very helpful, but on the rare occasion there is an issue, it can sometimes take a long time for the problem to be resolved. However, this is so infrequent, that it doesn't really ever affect our day, we are always able to get the work done once the issue has been sorted.
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