Broadvoice Serves a Purpose
Broadvoice is convenient in the sense that it has a mobile app so we can utilize it if working remotely or landlines in the office are down.
Starting at $10 monthly, 12 or 36 months per seat
View PricingOverview
What is Broadvoice?
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Message alerts (82)8.484%
- Answering rules (88)8.383%
- Call park (79)8.282%
- High quality audio (75)8.080%
Reviewer Pros & Cons
Pricing
b-hive Standard Seat - Call Paths
$7
Cloud
per month
b-hive Metered Seat Cloud PBX
$10
Cloud
per month per user
b-hive Pro Seat - Call Paths
$10
Cloud
per month
Entry-level set up fee?
- Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $10 monthly, 12 or 36 months per seat
Product Demos
Broadvoice VOIP Mobile App Demo 2020
YouTube
Broadvoice VOIP Desktop App Demo 2020 - Communicator
YouTube
Features
Return to navigation
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Broadvoice?
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
- 100% SLA
- 24/7 customer support
- Onsite or paid professional installation
- Dedicated onboarding specialist
- Risk-free cancellation within 30 days
- Multi-level portal administration
- Mix & match seat types
- Integration with Salesforce & Microsoft Teams
- Call path pricing options
- Overhead paging
- HIPPA compliant platform
- Unlimited international calling
- SMB call center features
- Complimentary VoIP readiness assessment
Broadvoice Features
- Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
- Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
- Supported: Video – Conferencing for up to 50 video participants.
- Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
- Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
- Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.
Broadvoice Screenshots
Broadvoice Integrations
Broadvoice Competitors
Broadvoice Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android |
Broadvoice Downloadables
- The new workplace will be a hybrid of in-person and virtual. Broadvoice b-hive provides a single solution for voice, messaging, and meetings to simplify interaction.
- Small-to-medium businesses need to respond quickly and effectively to customer calls. Broadvoice’s b-hive Virtual Contact Center offers tools to deliver remarkable customer interactions like a big brand with the ease and affordability of a cloud-based service.
- An existing phone system does not need to be replaced. Elastic SIP trunking provides the flexibility to realize the benefits of a modern IP PBX today while enabling the user to upgrade to cloud PBX or unified communications solutions in the future.
Frequently Asked Questions
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
Broadvoice starts at $10.
Reviewers rate Centralized communications management highest, with a score of 8.5.
The most common users of Broadvoice are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(438)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.
Attribute Ratings
Reviews
(1-25 of 246)Companies can't remove reviews or game the system. Here's why
April 12, 2024
Broadvoice Serves a Purpose
Score 7 out of 10
Vetted Review
Verified User
Broadvoice is convenient in the sense that it has a mobile app so we can utilize it if working remotely or landlines in the office are down.
- Easily accessible
- The ability to transfer from mobile to land/office phone would be unique
- On the app there is a space for chats/text messages but its not useable
Score 8 out of 10
Vetted Review
Verified User
Our organization is a smaller non-profit organization (<100 employees), and communication between the small departments is vital. For me, the phone ecosystem is mainly used to reach other coworkers in a prompt and convenient fashion -- it's not always a guarantee someone will be at their desk, so it's much quicker to give them a quick call to see if they're available than walk over to their office only to find they have been pulled away for a different task. Often times in our workplace, sudden things come up, so it would be hard to work around those without the peer communication feature. Occasionally I do also have to speak with guests over the phone, but the main use in my position is for other staff.
- ease of use
- accessible tech support
- simple design
- short code feature is fantastic
- If there is a way to improve the distinction between Transfer and Blind Transfer, I think that would lead to less mistakes when transferring calls. Maybe having them color-coded, or having distinct symbols next to each option to differentiate them more clearly
- Option to disable instant calling from the redial/missed call menu. I notice if I have highlighted a call from those menus, picking up the phone causes it to dial immediately. Sometimes it's not my intention to call -- maybe I am looking up the number for later reference and currently need to make a different call (in fact this is mainly the case). So while it is a convenient feature and I understand why it is included, it isn't something I use and the ability to toggle it would be nice.
- A customizable ringtone or library of optional approved ringtones would help too. In my area there are multiple phones and though we can change the pitch and speed, they're still somewhat similar. A stark difference in ringtones would be helpful.
April 10, 2024
Try it!
Broadvoice has been easy to use for our phone needs for the past few years, with very few problems. We have trusted them at all of our company locations!
- Consistent service
- Prompt customer service
- ease of use
- Clear signal/ sound quality
April 04, 2024
Broadvoice is a great valued partner in our enterprise.
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice in our organization for more than 10 years. Broadvoice helps us improve and optimise our work flow. As a call center making hundreds of calls per day, Broadvoice provides secure and stable service and connection, which is crucial in our line of work. All of that is backed up by efficiant and knowladgable customer success and sales teams.
- Stable connection at all time.
- Excellent Customer Success team.
- Educated Sales team.
April 03, 2024
works but could be smoother
We use B-hive to answer our phones. There is a broadvoice phone on my desk. However, I usually answer the phone through the bhive app on my cell phone. The phone doesn't always transfer the call to the app and when it does it sometimes rings 2 or 3 times before it transfers. Also, when transferring someone from my app, it takes a long time to transfer. I have to type the person to be transferred to's name, then hit transfer, then type their name again, then hit transfer again. Could it be changed so I only have to do this step once?
- has an app
- calls going to app quickly
- calls always going to app
- ease of transferring calls
I currently handle all incoming calls for our company, and as a growing company, we order new phones regularly. We need a company who is reliable in availability for questions, available for phone usage, and easy to use. We also require the ability to switch voicemail recordings based on holidays and days of the week easily. We have found that Broadvoice excels at all of these things.
- Easy to use
- Great response time
- Very helpful
- A written instruction manual would be great to refer back to
- Monthly emails on any updated features
- Quarterly updates on new products
March 31, 2024
My Broadvoice Review
Score 10 out of 10
Vetted Review
Verified User
We purchased Broadvoice for office/school phones. The initial phone set up went fairly smoothly (God Bless Carlos). When we started to install our phones it became obvious fairly early on that we did not have the bandwidth support for the system. The support we received from Broadvoice to rectify that issue took longer than we hoped but the end result has been worth the wait. We are now all set up and fully operational. I have used the Support desk several times and they have been great.
- Customer Support
- Technical Support
- Follow through with customer
- Have a person come to location and do the install.
- Make sure the customer has everything they need to support the system
- More "hands on" training
March 26, 2024
Broadvoice is an INTEGRAL part of our everyday business!
Score 10 out of 10
Vetted Review
Verified User
We use Broadvoice as our primary telephone communication system for our business. We utilize both the physical phones and the online system - which is FABULOUS! We are able to route calls, setup auto attendants, setup VIP callers, etc. There is a wide range of capabilities that we customize (as a company AND per USER)!
- Online portal options for entire company AND individual lines
- Customer service - friendly and extremely responsive
- Love that voicemails can be routed to email for review and documentation purposes
- Ease of use - through both portal and voice prompts on telephone
- A more user friendly "Help" section in the Admin portal - easier to search and more information
- Be fun to have different phone color choices - or skins somehow :)
- Admin to be able to play user voicemails from portal
March 20, 2024
Great for hybrid work!
Broadvoice is our main phone system. We use it in office with our desk phones as well as working remotely with the app on our cell phones. Broadvoice allows us to have employees at home and in the office while still able to answer and make phone calls to clients. We can use the website to easily forward calls to a remote employee who does not have access to the mobile phone app
- Clear calls
- Ease of use
- Hybrid work
- Customer service
- Transfer calls using the mobile app
March 06, 2024
B-Hive is the Best!
We use Broadvoice for making and recieving calls with our clients in two ways. 1. We use our wifi office phones with no issues or dropped calls and 2. We use the free B-Hive mobile app that syncs to our company number so you can have your office number wherever you go. If you don't want to give your personal number out this is a great alternative. You can receive and make calls through your phone, and it will appear as if you are in the office.
- Friendly Phone Customer Service
- Help with Step-by-Step setup
- Great service / coverage
- User Friendly
- Email responses are a little slow
- Shipping could be a little faster
- Provide headsets when you purchase the phone
March 01, 2024
Customer Service
Score 10 out of 10
Vetted Review
Verified User
As fist time business owners, we didn't how to coordinate for phone service. We were recommended to reach out to Broadvoice (BV). We didn't know much but quickly realized how simple and easy BV made everything. When it comes to this type of service, most people are more concerned with quick and timely support services. Simply put, BV was all that and more. They managed getting our equipment to us and even after many years, they sent us updated equipment so that we'd stay current so as to not disrupt our business. I would definitely recommend BV to any business owner. We are still with them and they are still helpful as always.
- BV ensured as technology improved, they would ensure business' got the most current equipment
- They designed their account to be simple for customers to understand and not so complicated to where you have no idea what you are looking at like most business services.
- Support, we only needed to call BV maybe 3-5 times for minor issue and got quick support and great follow up when they had to get back to us.
- All-in-All, I'd say it's about customer service these days and BV does a great job.
- I'm sure there area some but for our business, BV has pretty much got everything covered for us.
February 29, 2024
Review for Broadvoice!
Score 7 out of 10
Vetted Review
Verified User
Broadvoice is very helpful amd responsive. They will walk you through any concerns or questions you have. I have very pleased with thier service. I have used them for a few years now and would reccommend them to other communities. Thank you again and looking foward to continued service and time!
- prompt response
- helpful
- easy to work with
- Multiple emails of same informationn
- Invoicing should be better
- multiple invoice sent
February 22, 2024
Great Work Broadvoice!
We are an outdoor power equipment dealer, and we use Broadvoice for our phone systems. We had 3 phones installed on the counter, one in an office, and plan to install another later on. We previously used Google Voice, and while it was a great service, we quickly outgrew it. Broadvoice has improved our communication with our customers, and internally.
- Customer service.
- Ease of learning the system.
- Product support.
- No complaints as of now.
February 20, 2024
Christina Bailey
Score 9 out of 10
Vetted Review
Verified User
I had a problem with phone phone. I could not hear on a headset or hand held receiver I had to keep it on speaker phone. I email as requested and I got a call the next day then did a diagnostic on it and realized it was my cord they sent it to me like next business day and my phone is working!!!!
- Quick Response
- Quick Solution
- Easy to use
- The phone goes in out and due to the internet
- When forwarding the phone to out Bee Hive Service it makes my cell phone lag
February 02, 2024
Broadvoice service
Score 8 out of 10
Vetted Review
Verified User
Broadvoice is the phones that the company I work for switched to recently, and during our last rainy storm the power went out for a brief second. When it came back on my phone wouldn't work, so after calling and being walked through step by step of the possibilities of trying to get the phone to work. At the end of my work day I was leaving to go home and the Broadvoice guy said he would call the next day to follow up with fixing the problem, but he stayed and figured it out on his end. the next day as I returned to work, he called me directly and said he fixed the problem. I appreciate the patience and am grateful for the guy to continue working to figure out the issue and solving the problem.
- walking you through step by step
- asking you to try different things to find the problem
- being patient and understanding
- dedication to fixing the issue
- following up with you until you are satisfied
- i was on hold for 30 minutes
- it was good service
- remain polite
January 22, 2024
Thank you Broadvoice & Daniel
I had been trying to get in contact with patients and thought to myself that they were just not answering. The call would go silent and so I easily assumed I was just having a bad day at reaching clients. Until I received a call and when the same thing happened I started to question what was going on with my phone, so I switched it out and it went completely out of service. Daniel was so great and quick to resolve my issue.
- Listening
- Problem solving
- Time management
- Creating a comfortable setting
- I really have absolutely no complaints, but if I have to put something, name spelling (my name was spelled with an E)
- Staying on phone to resolve issue rather than a call back
- Information on how I could have or could not have resolved the issue myself.
January 16, 2024
New User Review
Score 10 out of 10
Vetted Review
Verified User
The problems we no longer have are the ease of accessing our Contacts and being able to edit. We did not have that option with our last provider. The system is easier picking up and transferring calls within the office as well. As an admin, we have more of an active roll in problem solving when theres an issue.
- We have more control of editing our own directory and contacts list.
- Ease of the messaging system
- Still new to the system. Im sure with more use, we can pin point something we would like to see as far as features go.
January 15, 2024
Broadvoice Supporter
Our company uses Broadvoice in a number of different ways. We use the service for sending and receiving faxes. Some of our employees use the service to send out text messages to our doctor or patients. Broadvoice helps by making everything run smoothly and we are able to keep track of calls. Plus the user interface is easy to learn and maneuver.
- User Interface
- 24/7 Help Line
- Sending out text messages to patients
- It is a bit tricky when you first are learning to use it
January 09, 2024
Great service offered
Broadvoice was our phone provider solution to get away from the company Nitel. Our school district employed the services of Broadvoice to transition our phone provider service and to solve an issue regarding our district's inability to make outbound calls.
- Customer service
- Problem solving
- Communication
- A longer support period before handoff
January 09, 2024
B-Flexible
Broadvoice allows our organization to quickly change our business hours. So when we are having an event outside of normal business hours and need to attend to the phone, we can change the business hours in the system allowing the phones to ring and not go to auto-attend. It also allows us to go mobile so we can take calls away from the office. We can even take our desk phone home to use, all we need is a Wi-Fi connection.
- Excellent customer service
- Setting up the new system was quick and painless
- Quality onboarding support
January 05, 2024
Broadview review
Ducy Design is a hospitality and residents interior design firm. Team works remote and from office- this allows us to remain connected. We also travel so people can call into our office line when on the road. Allows us to keep personal info private and use office line from our cell phones. We all use our cell phone exclusively, easy to use for most part.
- Easy to use
- Set up, training and follow-up check-in was straight forward and helpful
- Easy to see what a personal call versus business
- On a cell phone, with a missed calls or VM received. I can not click the phone and call back the person- I have to manually type in the number. Sometimes works and sometimes does not.
- We don't use video conferencing because I can not mark up quickly in the call- Zoom is much easier.
January 04, 2024
Broadvoice brings it to the table for small biz
Score 10 out of 10
Vetted Review
Verified User
Broadvoice gives us the platform to connect with customers from anywhere using various platforms. Voice, text, video ... On mobile, desk phones, computers. Competitive pricing, no nickel and dime up sells and sould as a rock. While the mobile could be improved, they are always making it better ... and we like that they are always active on it. Support is fantastic and rarely do we wait on hold ... with very good first call resolution and some times nice off unique solutions that apply to the business. Texting is a nice no extra charge feature, but texting at at a better price for the main company number is needed.
- Support
- On Boarding
- Texting
- Admin portal
- Auto Attendant
- SMS to main business number pricing
- VM transcriptions should be included in all user pkgs
- Text to speech voice choices
December 29, 2023
Broadvoice review in detail
Score 10 out of 10
Vetted Review
Verified User
Stand alone phone system per site. All incoming calls route through this system for each site, from 3-15 phones. Auto attendant, IVR, while the teams use the entire platform from the handset, desktop app, and mobile app while on the go. We have had zero issues with any of our deployments and cost effectiveness is amazing from small to large compared to other VoIP solutions. You are also treated like a real person no matter the deployment size and save over traditional voice solutions as well.
- Customer service
- New bids
- Tech support
- AA ring type- we solved but the scope is limited
- Variety of handsets resold directly
December 15, 2023
New school SIP for an old school PBX
We have an on premise PBX with over 1100 phones. For us, SIP has always been tied to a specific internet provider. If the internet goes down, you lose phones. If the provider is having SIP issues, you lose phones. This required us to have multiple SIP providers across multiple providers. Even with this in place an outage would cause business disruptions.
- Engineering staff is very good
- Account manager is reachable 24x7
- Cutting edge technology
- Small enough that your not just a number
- I cant allow my accounts payable access to invoicing without giving them full access to the platform.
- I cant search for phone numbers in the call logs.
- I have limited to no access to my SD-WAN device that they provided.
December 06, 2023
Remote worker for Broadvoice!
As I am a remote worker, this provides me access to my phone and allows me to have text messages sent to my office line
- Allows text messages to an office line
- Allows me to use my office line remotely
- keeps track of all calls and messages
- sometimes calls are spotty and drop
- hard to figure out how to get assistance for log in issues