Broadvoice, great value and product
Scalability: Easy to add/reduce as locations are …
Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.
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Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.
High quality audio connection is consistently available, with few or no interruptions.
High quality video connection is consistently available, with few or no interruptions.
Features related to remote screen sharing capabilities.
Presenters can remotely share a view of their desktop with attendees.
Features related to hosting and attending meetings and events online.
Scheduling capabilities integrate with users’ Calendars.
Meetings can be easily initiated, whether they are scheduled or on the fly.
Meetings and webinars can be recorded for playback.
Features related to collaboration between attendees during web conferences, webinars, and other online events.
Participants can use one-on-one and group instant messaging to communicate privately or selectively during meetings.
Features related to the security of meetings and other events held via web conferencing/webinar software.
Administrators can require users to authenticate their identities before joining a meeting.
Administrators can grant users different levels of access to conferences, as moderators, presenters, attendees, or participants. Permissions can be set for individual users, or based on user role/group.
A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment
Hosted telephony infrastructure obviated the need for local PBX hardware
IVR is a phone menu allowing callers to interact with the system through voice and keypad
Voice directory of all employees for self-service dialing
Customized phone system settings
Ability to enter rules to route calls to main number or other extensions in case of absence
Automatic recording of inbound and outbound calls
Ability to hold calls in virtual location and subsequently access from any phone in system
Ability to block numbers or send calls directly to voicemail
Receive SMS and email message notifications for voice and fax messages
Unlimited SMS and/or MMS with clients
Ability to send and receive faxes over the internet
AI-powered voice-to-text transcription of voicemails
Apps are compatible with mobile devices.
App for iPhone and iPad
Android app
UCaaS platforms allow teams to collaborate internally in one central space.
All voice, chat, and video features can be managed from one central platform.
Team members can send each other messages.
Documents can be shared with other team members.
Analytics and reporting are available about both calls and meetings.
Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.
Broadvoice Benefits:
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
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Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android |
Users of this product have found it to be incredibly versatile and useful in a variety of situations. Many customers have praised its ability to streamline their workflow by providing efficient solutions to common problems. One use case that has received positive feedback is its integration with other software platforms, allowing users to seamlessly transfer data and collaborate with colleagues. Another key use case is the product's advanced analytics capabilities, which have helped businesses gain valuable insights and make data-driven decisions. Additionally, customers have noted the product's user-friendly interface, making it accessible to individuals with varying levels of technical proficiency. Overall, this product has proven to be a valuable tool for optimizing productivity and improving effectiveness across different industries.