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Broadvoice

Broadvoice

Overview

What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Learn from top reviewers

Broadvoice VoIP review for Small Business

Rating: 9 out of 10
January 15, 2025
Vetted ReviewVerified User
We have two businesses in one building and employees in cross over in answering the phone. Call groups work well here and give different ring tones to help identify how to ans...
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James Bishop
Administrator - Information Technology
Dir. of IT
Primary Vision Care Service
Broadvoice2 years of experience

Affordable and Easy to Use

Rating: 10 out of 10
January 6, 2025
IncentivizedVetted ReviewVerified User
We use Broadvoice for our phone system. We have desk phones with them and also access to the B-Hive mobile app and online web portal for communication. Broadvoice provided us ...
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Luke Holocher
Professional - Finance and Accounting
Business Manager
Jefferson Academy Elementary
Broadvoice1 year of experience

Broadvoice is Great for Business!

Rating: 8 out of 10
December 30, 2024
Vetted ReviewVerified User
I work at a personal injury firm that utilizes Broadvoice for communications. The main issues we face are tracking calls, with detailed logs, recording calls, and using headse...
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Alicia Bishop
Employee - Legal
Paralegal
Carlson Injury Law Firm
Broadvoice1 year of experience

Broadvoice Review

Rating: 9 out of 10
November 1, 2024
IncentivizedVetted ReviewVerified User
I use Broadvoice to manage phone greetings and call forwarding. I love the email notifications that link directly to new voicemail. The system allows me to change my business ...
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Sue Price
Manager - Other
Licensed Agent
Price Insurance Exchange
Broadvoice1 year of experience

Broadvoice is worth the money.

Rating: 10 out of 10
September 12, 2024
Vetted ReviewVerified User
We are currently on our way to having Broadvoice in nearly 200 restaurants. They are a crucial part of our communications. The cost is extremely reasonable. They are very nice...
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David Morriss
Technician - Information Technology
IT & Communication Manager
Pizza Patron/Wingstop
Broadvoice1 year of experience
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Pricing

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b-hive Standard Seat - Call Paths

$7

Cloud
per month

b-hive Metered Seat Cloud PBX

$10

Cloud
per month per user

b-hive Pro Seat - Call Paths

$10

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 monthly, 12 or 36 months per seat
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Product Demos

Broadvoice VOIP Mobile App Demo 2020

YouTube

Broadvoice VOIP Desktop App Demo 2020 - Communicator

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.3
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

8.4
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.3
Avg 8.1

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.9
Avg 7.8

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.5
Avg 7.7

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.3

Call Management

Customized phone system settings

8.4
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.1
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8.3
Avg 7.9
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Product Details

What is Broadvoice?

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

Broadvoice Benefits:

  • 100% SLA
  • 24/7 customer support
  • Onsite or paid professional installation
  • Dedicated onboarding specialist
  • Risk-free cancellation within 30 days
  • Multi-level portal administration
  • Mix & match seat types
  • Integration with Salesforce & Microsoft Teams
  • Call path pricing options
  • Overhead paging
  • HIPPA compliant platform
  • Unlimited international calling
  • SMB call center features
  • Complimentary VoIP readiness assessment


Broadvoice Features

  • Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
  • Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
  • Supported: Video – Conferencing for up to 50 video participants.
  • Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
  • Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
  • Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.Screenshot of One-click audio calling from the chat interface.Screenshot of The b-hive Mobile app, which is used to place calls from a personal device using a business phone number.Screenshot of Video meetings can be joined from anywhere with the b-hive Mobile app.

Broadvoice Integrations

Broadvoice Competitors

Broadvoice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Broadvoice Downloadables

Frequently Asked Questions

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Broadvoice starts at $10.

8x8 Work, Nextiva, and Net2Phone are common alternatives for Broadvoice.

Reviewers rate Call recording and Call screening highest, with a score of 8.6.

The most common users of Broadvoice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 236)

Happy Customer

Rating: 10 out of 10
July 19, 2023
JS
Joe Sandoval
President
The Junkluggers of Orange County (Consumer Services, 11-50 employees)
Vetted Review
Verified User
Broadvoice
2 years of experience
View profile
Use Cases and Deployment Scope
I use it to answer and route phone calls. It helped me remove my cell phone from websites and other areas to limit the amounts of calls coming as I transitioned from a startup/smaller sized business to a medium-small business.
Pros
  • Onboarding was awesome
  • The tool does exactly what they said it would do
  • Good value for the price
Cons
  • Would prefer to have an account manager vs. being dumped off to customer service/800 number
Likelihood to Recommend
It's well suited for a small business and it appears, as we grow, there are many more applications that will help us navigate that growth.

Happy Customer!

Rating: 10 out of 10
Incentivized
August 22, 2023
TH
Tina Hardin
Account Manager/Producer
Hardin Insurance Inc. (Insurance, 1-10 employees)
Vetted Review
Verified User
View profile
Use Cases and Deployment Scope
We use Broadvoice for our phone service. Before Broadvoice came along, we were using Comcast Business Voice, which was okay but sometimes annoying. We paid for "caller ID," but no name ever appeared on the screen. The features on the phones we used were difficult to learn as you had to memorize a number sequence to perform an action. With Broadvoice, we have had no problems so far, "caller ID" works as it should, I am able to answer office calls from my cell phone, no matter where I am, as well as make outgoing calls from my cell & make it appear to the client I am calling from the office. I no longer have to give out my personal cell phone, which is very nice. When you receive calls, they come in from the app, which makes it very easy to identify when a client is calling versus a personal call.
Pros
  • Caller ID
  • Voicemail Recording
  • Transfer Calls
  • Voicemail Transcript
  • Call Recording
Cons
  • Sometimes I have to delete the same message multiple times before it disappears from my phone.
Likelihood to Recommend
Broadvoice has been a great investment so far! It is a cutting-edge system that allows you to handle multiple lines & provides you with many useful features. It doubles the number of lines available with the call park feature. It delivers faxes right to your email inbox, so you can choose whether to print them or not. Through their app, it enables you to answer calls no matter where you are. I highly recommend Broadvoice!

Customer Service

Rating: 10 out of 10
March 01, 2024
Verified User
Manager in Other
Retail Company, 1-10 employees
Vetted Review
Verified User
Broadvoice
7 years of experience
Use Cases and Deployment Scope
As fist time business owners, we didn't how to coordinate for phone service. We were recommended to reach out to Broadvoice (BV). We didn't know much but quickly realized how simple and easy BV made everything. When it comes to this type of service, most people are more concerned with quick and timely support services. Simply put, BV was all that and more. They managed getting our equipment to us and even after many years, they sent us updated equipment so that we'd stay current so as to not disrupt our business. I would definitely recommend BV to any business owner. We are still with them and they are still helpful as always.
Pros
  • BV ensured as technology improved, they would ensure business' got the most current equipment
  • They designed their account to be simple for customers to understand and not so complicated to where you have no idea what you are looking at like most business services.
  • Support, we only needed to call BV maybe 3-5 times for minor issue and got quick support and great follow up when they had to get back to us.
  • All-in-All, I'd say it's about customer service these days and BV does a great job.
Cons
  • I'm sure there area some but for our business, BV has pretty much got everything covered for us.
Likelihood to Recommend
I can't think of much where it's less appropriate except with internet goes down. In that case, we're all suffering at that point. However, when you're out and about you can have your office call forwarded directly to your cell phone and not miss a call. The caller would think they called your office number. Also, you can have establish a business number and use an app on your phone to call clients and it would show up as your business on their end. I think that is so cool.

Top tier service and support

Rating: 10 out of 10
Incentivized
January 30, 2023
Use Cases and Deployment Scope
We use Broadvoice as our main voice provider, thrilled we can have an extension at the office, mirrored at home office and also use the softphone on our laptops and mobile device without needing to switch accounts. We also have call flows setup so we do not miss a call. A lot of wonderful features including the intercom! The onboarding team was absolutely the best we've encountered, they ask all the necessary questions to make a very smooth and seamless transition.
Pros
  • Onboarding
  • Quality Service
  • Customer service
  • accurate billing
Likelihood to Recommend
Small clear to large office environments. It is amazing that we do not need complex setups for a distributed workforce.

Broadvoice offers Superior Tech Support

Rating: 10 out of 10
September 20, 2022
RA
Renee Ascencio ACN
CEO (Chief Executive Officer)
Natural Healing Center and Institute (Health, Wellness and Fitness, 1-10 employees)
Vetted Review
Verified User
Broadvoice
1 year of experience
View profile
Use Cases and Deployment Scope
We have 7 users for voice over internet. We switched to Broadvoice as it was significantly less expensive than the well known vendor we had been using. But, most importantly, Broadvoice actually has people that answer the phone within just a few rings - no hold time - and can help you in the same call, with the same person. This is practically unheard of with many vendors we use - I normally dread calling tech support because it is usually a 20-60 min wait, and then I have to go through several layers of people to get my problem resolved! <br><br>Broadvoice has excellent customer service, fair pricing and easy to use systems.
Pros
  • Tech Support
  • Customer Service
  • Phones
Cons
  • Honestly, nothing I can think of - I'm so happy with everything!
Likelihood to Recommend
Excellent tech support - quick to answer the phone, no hold time and people that know how to resolve your issues quickly!
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