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Broadvoice

Broadvoice

Overview

What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Learn from top reviewers

Broadvoice VoIP review for Small Business

Rating: 9 out of 10
January 15, 2025
Vetted ReviewVerified User
We have two businesses in one building and employees in cross over in answering the phone. Call groups work well here and give different ring tones to help identify how to ans...
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James Bishop
Administrator - Information Technology
Dir. of IT
Primary Vision Care Service
Broadvoice2 years of experience

Affordable and Easy to Use

Rating: 10 out of 10
January 6, 2025
IncentivizedVetted ReviewVerified User
We use Broadvoice for our phone system. We have desk phones with them and also access to the B-Hive mobile app and online web portal for communication. Broadvoice provided us ...
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Luke Holocher
Professional - Finance and Accounting
Business Manager
Jefferson Academy Elementary
Broadvoice1 year of experience

Broadvoice is Great for Business!

Rating: 8 out of 10
December 30, 2024
Vetted ReviewVerified User
I work at a personal injury firm that utilizes Broadvoice for communications. The main issues we face are tracking calls, with detailed logs, recording calls, and using headse...
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Alicia Bishop
Employee - Legal
Paralegal
Carlson Injury Law Firm
Broadvoice1 year of experience

Broadvoice Review

Rating: 9 out of 10
November 1, 2024
IncentivizedVetted ReviewVerified User
I use Broadvoice to manage phone greetings and call forwarding. I love the email notifications that link directly to new voicemail. The system allows me to change my business ...
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Sue Price
Manager - Other
Licensed Agent
Price Insurance Exchange
Broadvoice1 year of experience

Broadvoice is worth the money.

Rating: 10 out of 10
September 12, 2024
Vetted ReviewVerified User
We are currently on our way to having Broadvoice in nearly 200 restaurants. They are a crucial part of our communications. The cost is extremely reasonable. They are very nice...
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David Morriss
Technician - Information Technology
IT & Communication Manager
Pizza Patron/Wingstop
Broadvoice1 year of experience
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Pricing

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b-hive Standard Seat - Call Paths

$7

Cloud
per month

b-hive Metered Seat Cloud PBX

$10

Cloud
per month per user

b-hive Pro Seat - Call Paths

$10

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 monthly, 12 or 36 months per seat
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Product Demos

Broadvoice VOIP Mobile App Demo 2020

YouTube

Broadvoice VOIP Desktop App Demo 2020 - Communicator

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.3
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

8.4
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.3
Avg 8.1

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.9
Avg 7.8

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.5
Avg 7.7

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.3

Call Management

Customized phone system settings

8.4
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.1
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8.3
Avg 7.9
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Product Details

What is Broadvoice?

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

Broadvoice Benefits:

  • 100% SLA
  • 24/7 customer support
  • Onsite or paid professional installation
  • Dedicated onboarding specialist
  • Risk-free cancellation within 30 days
  • Multi-level portal administration
  • Mix & match seat types
  • Integration with Salesforce & Microsoft Teams
  • Call path pricing options
  • Overhead paging
  • HIPPA compliant platform
  • Unlimited international calling
  • SMB call center features
  • Complimentary VoIP readiness assessment


Broadvoice Features

  • Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
  • Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
  • Supported: Video – Conferencing for up to 50 video participants.
  • Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
  • Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
  • Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.Screenshot of One-click audio calling from the chat interface.Screenshot of The b-hive Mobile app, which is used to place calls from a personal device using a business phone number.Screenshot of Video meetings can be joined from anywhere with the b-hive Mobile app.

Broadvoice Integrations

Broadvoice Competitors

Broadvoice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Broadvoice Downloadables

Frequently Asked Questions

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Broadvoice starts at $10.

8x8 Work, Nextiva, and Net2Phone are common alternatives for Broadvoice.

Reviewers rate Call recording and Call screening highest, with a score of 8.6.

The most common users of Broadvoice are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

View all reviews
(1-5 of 304)

Great Product, Easy to Use!

Rating: 10 out of 10
May 29, 2024
AA
Arturo Arambulo
Expeditions Advisor
Earthwatch Institute (Non-profit Organization Management, 11-50 employees)
Vetted Review
Verified User
Broadvoice
2 years of experience
View profile
Use Cases and Deployment Scope
We use Broadvoice at Earthwatch for all our telecommunication. For all phone calls coming in from our volunteers and partners to calls within the organization. It works great for remote-working employees as well.
Pros
  • Making an organizations phone system easy to use
Cons
  • Adding contacts from a directory seems easy enough, but still complicated
Likelihood to Recommend
I had a little glitch where people that were being transferred to my line were being dropped. I reached out to Broadvoice's customer services & was helped very quickly. The agent knew what he was talking about & was able to resolve the issue within that same day.

Easy to Use and Reliable

Rating: 10 out of 10
Incentivized
July 20, 2023
Verified User
Manager in Customer Service
Furniture Company, 11-50 employees
Vetted Review
Verified User
Broadvoice
2 years of experience
Use Cases and Deployment Scope
I use Broadvoice when working from home and need to call customers. I also use it at work when I need to text customers but do not want to give away my personal phone number. Broadvoice helps me to control my privacy while being able to log on and log off of work calls when needed.
Pros
  • Bringing multiple people into important conversations
  • Sends voicemails to emails so I can listen from anywhere that I have internet even if I don't have my phone with me
  • Keeps my personal phone number private
Cons
  • Sometimes it does not connect to Bluetooth automatically
Likelihood to Recommend
Broadvoice is well suited when working from home. It is also useful when customers want a text reminder but you don't want them to have your personal phone number. The only improvement in texting that I would like to see is the ability to send and receive photos. Also, being able to log off when you do not want to receive work calls is especially useful.

Broadvoice , Great service and easy to use. Would recommend

Rating: 10 out of 10
Incentivized
April 01, 2024
MS
Madison Snaith
Onboarding & Marketing Coordinator
Ascent Administration Services (Automotive, 11-50 employees)
Vetted Review
Verified User
Broadvoice
1 year of experience
View profile
Use Cases and Deployment Scope
I currently handle all incoming calls for our company, and as a growing company, we order new phones regularly. We need a company who is reliable in availability for questions, available for phone usage, and easy to use. We also require the ability to switch voicemail recordings based on holidays and days of the week easily. We have found that Broadvoice excels at all of these things.
Pros
  • Easy to use
  • Great response time
  • Very helpful
Cons
  • A written instruction manual would be great to refer back to
  • Monthly emails on any updated features
  • Quarterly updates on new products
Likelihood to Recommend
When turning over voicemails as best fits our needs, Broadvoice is very easy to navigate and upload new audio files. They are also very accessible, when working remotely on occasion, it is very easy to move main line calls from one persons phone to other. The same can also be said for using the mobile app to answer calls when out of the office.

Easy to use and manage cloud based phone system

Rating: 8 out of 10
Incentivized
October 27, 2023
CW
Carlton Whitmore
IT Manager
Disability Rights Texas (Non-profit Organization Management, 51-200 employees)
Vetted Review
Verified User
Broadvoice
5 years of experience
Use Cases and Deployment Scope
We have about 175 users spread throughout the state. Some work from home and some work in one of our nine locations. Even before COVID we needed a phone system that was easy to setup and that was mobile. We started using Broadvoice in 2018 after moving away from an on-prem phone system. Broadvoice was able to bring over all of our call flows and phone numbers making it easy for us to migrate over from the existing system.
Pros
  • Easy portal interface
  • Helpful tech support
  • SD-WAN solution that works well
Cons
  • Mobile app needs to be revamped in my opinion.
  • Getting additional phones that are programmed takes too long I believe.
Likelihood to Recommend
I think that for the majority of features, Broadvoice does a good job. They make migration very easy when porting over complicated call flows. Most staff, even non-technical staff are able to navigate the portal pretty easily. For users who use the mobile app, they seem to have a hard time with dropped calls and features that are not available on the physical phone in my experience.

Easy Transition to VOIP

Rating: 10 out of 10
September 13, 2022
Use Cases and Deployment Scope
Hosted Solution. This provides flexibility to have remote access. Additionally, I love the Beehive app. Having virtual phone on my cell phone allows for premier customer service. As long as you have access to Wifi when traveling, you will be connected to your office seamlessly. I highly recommend this service for any size business.
Pros
  • Customer Service
  • Fast response
  • Access to Engineering
  • Great Solution Provider
Cons
Likelihood to Recommend
Broadvoice is uniquely positioned to handle small to large enterprise solutions. Can convert easily with proper infrastructure. Menu of phones are mainly Polycom & YeaLink. Businesses with a lot of CO Lines paying for analog lines need to convert to IP technology. The best part is the cost savings. The bonus will be in the efficiency of services.
Very little downside. Customes with no infrastructure of Cat 5E wiring need not apply.
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