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Broadvoice

Broadvoice

Overview

What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Learn from top reviewers

Broadvoice Usage in Our Company

Rating: 9 out of 10
February 14, 2025
IncentivizedVetted ReviewVerified User
We use Broadvoice for phone and texting features to relay information to our customers on a daily basis. It is used as a daily update for customers as to work being done on th...
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Brad Balgemann
Account Manager - Other
Fleet Manager
Integrity Pools
Broadvoice3 years of experience

Broadvoice VoIP review for Small Business

Rating: 9 out of 10
January 15, 2025
Vetted ReviewVerified User
We have two businesses in one building and employees in cross over in answering the phone. Call groups work well here and give different ring tones to help identify how to ans...
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James Bishop
Administrator - Information Technology
Dir. of IT
Primary Vision Care Service
Broadvoice2 years of experience

Affordable and Easy to Use

Rating: 10 out of 10
January 6, 2025
IncentivizedVetted ReviewVerified User
We use Broadvoice for our phone system. We have desk phones with them and also access to the B-Hive mobile app and online web portal for communication. Broadvoice provided us ...
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Luke Holocher
Professional - Finance and Accounting
Business Manager
Jefferson Academy Elementary
Broadvoice1 year of experience

Broadvoice is Great for Business!

Rating: 8 out of 10
December 30, 2024
Vetted ReviewVerified User
I work at a personal injury firm that utilizes Broadvoice for communications. The main issues we face are tracking calls, with detailed logs, recording calls, and using headse...
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Alicia Bishop
Employee - Legal
Paralegal
Carlson Injury Law Firm
Broadvoice1 year of experience

Broadvoice Review

Rating: 9 out of 10
November 1, 2024
IncentivizedVetted ReviewVerified User
I use Broadvoice to manage phone greetings and call forwarding. I love the email notifications that link directly to new voicemail. The system allows me to change my business ...
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Sue Price
Manager - Other
Licensed Agent
Price Insurance Exchange
Broadvoice1 year of experience
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Pricing

View all pricing

b-hive Standard Seat - Call Paths

$7

Cloud
per month

b-hive Metered Seat Cloud PBX

$10

Cloud
per month per user

b-hive Pro Seat - Call Paths

$10

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 monthly, 12 or 36 months per seat
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Product Demos

Broadvoice VOIP Mobile App Demo 2020

YouTube

Broadvoice VOIP Desktop App Demo 2020 - Communicator

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.4
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

8.4
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.4
Avg 8.1

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.9
Avg 7.8

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.5
Avg 7.8

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.3

Call Management

Customized phone system settings

8.4
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.2
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8.4
Avg 7.9
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Product Details

What is Broadvoice?

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

Broadvoice Benefits:

  • 100% SLA
  • 24/7 customer support
  • Onsite or paid professional installation
  • Dedicated onboarding specialist
  • Risk-free cancellation within 30 days
  • Multi-level portal administration
  • Mix & match seat types
  • Integration with Salesforce & Microsoft Teams
  • Call path pricing options
  • Overhead paging
  • HIPPA compliant platform
  • Unlimited international calling
  • SMB call center features
  • Complimentary VoIP readiness assessment


Broadvoice Features

  • Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
  • Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
  • Supported: Video – Conferencing for up to 50 video participants.
  • Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
  • Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
  • Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.Screenshot of One-click audio calling from the chat interface.Screenshot of The b-hive Mobile app, which is used to place calls from a personal device using a business phone number.Screenshot of Video meetings can be joined from anywhere with the b-hive Mobile app.

Broadvoice Integrations

Broadvoice Competitors

Broadvoice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Broadvoice Downloadables

Frequently Asked Questions

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Broadvoice starts at $10.

8x8 Work, Nextiva, and Net2Phone are common alternatives for Broadvoice.

Reviewers rate Call recording highest, with a score of 8.7.

The most common users of Broadvoice are from Small Businesses (1-50 employees).
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Comparisons

View all alternatives
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Reviews From Top Reviewers

View all reviews
(1-5 of 39)

Great Service, Versatility and Affordability!

Rating: 10 out of 10
October 15, 2024
VM
Vishal Morari
CFO/Managing Member
Jay Bharat Foods LLC (Food & Beverages, 1-10 employees)
Vetted Review
Verified User
Broadvoice
24 years of experience
View profile
Use Cases and Deployment Scope
Been using Broadvoice as our telecom provider since 2000, we had a legacy PBX system which we upgraded to the bHive system. Very easy to set up a Virtual Receptionist to guide calls to the correct person. One key feautre I really liked is the ability to forward calls based on time.
Pros
  • Training
  • Customer Serivce
  • Adaptable and Listens to Clients Needs
  • Pricing
Cons
  • App is Glitchy
  • Coding on the back end without updating
Likelihood to Recommend
Broadvoice is perfect for multi-location, multi-employee, autohunt, virtual set ups. Altough the app is a bit glicthy and does not have an outgoing feature, the over all use of Broadvoice is amazing. They have skilled and knowledgeable customer support representatives, and also are very quick to resolve issues if it is not been experienced before. Broadvoice listens to their clients and adapts to their needs which is really helpfull for small business owners as we dont have the muscle power of big corporations.

works but could be smoother

Rating: 5 out of 10
Incentivized
September 16, 2024
CG
Chrissy Gibson
Graphic Designer/Administrative Assistant
Vaughn Park Church of Christ (Religious Institutions, 1-10 employees)
Vetted Review
Verified User
Broadvoice
1 year of experience
Use Cases and Deployment Scope
We use B-hive to answer our phones. There is a broadvoice phone on my desk. However, I usually answer the phone through the bhive app on my cell phone. The phone doesn't always transfer the call to the app and when it does it sometimes rings 2 or 3 times before it transfers. Also, when transferring someone from my app, it takes a long time to transfer. I have to type the person to be transferred to's name, then hit transfer, then type their name again, then hit transfer again. Could it be changed so I only have to do this step once?
Pros
  • has an app
Cons
  • calls going to app quickly
  • calls always going to app
  • ease of transferring calls
Likelihood to Recommend
It works but in my experience is kind of glitchy

Great VOIP systems for large or small business

Rating: 9 out of 10
Incentivized
February 03, 2022
TT
Terri Thompson
Finance Manager
Renegade Marine (Retail, 11-50 employees)
Vetted Review
Verified User
Broadvoice
3 years of experience
Use Cases and Deployment Scope
We are a marine dealership that uses the system for all departments. We are able to utilize both the desktop phones and Bhive app which allows our employees to be available to take calls any place they might be when a call comes in. It has definitely been a beneficial in allowing us to meet our customers needs.

The fact we are not tied to our desk when a call comes in helps us to keep workflow moving no matter where we are when the calls come in. The Bhive app was definitely a major selling point to us.

Pros
  • Little to no down time
  • Ease of use when changing hours
  • Support is easily reached and resolves issues
  • Website used to manage is a great feature
Cons
  • Spam filters could be enhanced
  • Language barriers with the support team
  • Email request response is slow
  • Enhanced feature to help block spam calls directly from handset
Likelihood to Recommend
Voip system results in very little down time and when the internet is down the fail over back-up is a life saver for a small business like ours. The ability to take calls on your cell phone without using your personal number is a plus for those who work away from the office and on the go in the dealerhip.

B-Hive is the Best!

Rating: 10 out of 10
Incentivized
March 06, 2024
SL
Sean Lance
Regional Manager
Legacy Remediation, Inc (Environmental Services, 11-50 employees)
Vetted Review
Verified User
Broadvoice
1 year of experience
View profile
Use Cases and Deployment Scope
We use Broadvoice for making and recieving calls with our clients in two ways. 1. We use our wifi office phones with no issues or dropped calls and 2. We use the free B-Hive mobile app that syncs to our company number so you can have your office number wherever you go. If you don't want to give your personal number out this is a great alternative. You can receive and make calls through your phone, and it will appear as if you are in the office.
Pros
  • Friendly Phone Customer Service
  • Help with Step-by-Step setup
  • Great service / coverage
  • User Friendly
Cons
  • Email responses are a little slow
  • Shipping could be a little faster
  • Provide headsets when you purchase the phone
Likelihood to Recommend
I needed to go out in the field to support our crew and was able to receive calls to my office phone through my cell phone.

Broadvoice B-Hive

Rating: 10 out of 10
Incentivized
February 14, 2023
Verified User
Administrator in Corporate
Real Estate Company, 201-500 employees
Vetted Review
Verified User
Broadvoice
1 year of experience
Use Cases and Deployment Scope
Broadvoice gives us an opportunity to communicate throughout our company with our coworkers and clients in a quick and effective manner. We use it in over 50 different properties to be able to connect with one another on a daily basis. Broadvoice allows us to customize settings for the different locations to meet specific needs for each one.
Pros
  • Customer Service is quick to respond and resolve any issues
  • Easy Set Up
  • Communication from the company is timely and informative
Cons
  • Website is a little outdated
  • Improved connected functionality with different accounts
  • App seems to be missing many of the features we can access on a desktop
Likelihood to Recommend
A company with more phone resources needed has been great with our company with little issues. When there are issues it is usually resolved quickly. Maybe not so good for a smaller company who doesn't use phones much. Also works great mainly for landlines but with limited app functionality it can be an issue.
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