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Broadvoice

Broadvoice

Overview

What is Broadvoice?

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

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Pricing

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b-hive Standard Seat - Call Paths

$7

Cloud
per month

b-hive Metered Seat Cloud PBX

$10

Cloud
per month per user

b-hive Pro Seat - Call Paths

$10

Cloud
per month

Entry-level set up fee?

  • Setup fee optional
For the latest information on pricing, visithttps://www.broadvoice.com/pricing

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Starting price (does not include set up fee)

  • $10 monthly, 12 or 36 months per seat
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Product Demos

Broadvoice VOIP Mobile App Demo 2020

YouTube

Broadvoice VOIP Desktop App Demo 2020 - Communicator

YouTube
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Features

Performance & Compatibility of Online Events Software

Features related to the performance, reliability & compatibility of web conferencing and webinar (online events) software.

8.3
Avg 8.2

Screen Sharing

Features related to remote screen sharing capabilities.

8.4
Avg 7.9

Online Meetings / Events

Features related to hosting and attending meetings and events online.

8.3
Avg 8.1

Online Events Collaboration

Features related to collaboration between attendees during web conferences, webinars, and other online events.

7.9
Avg 7.8

Online Events Security

Features related to the security of meetings and other events held via web conferencing/webinar software.

8.5
Avg 7.8

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

8.4
Avg 8.3

Call Management

Customized phone system settings

8.4
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.1
Avg 8.4

Unified Communications Platform and Collaboration

UCaaS platforms allow teams to collaborate internally in one central space.

8.3
Avg 7.9
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Product Details

What is Broadvoice?

Broadvoice simplifies communications for small and mid-market businesses with cloud communications solutions that deliver enterprise-class features as an affordable managed service. Broadvoice’s b-hive unified communications as a service (UCaaS) and omnichannel contact center as a service (CCaaS) solutions are built on proprietary technology platforms, giving the company complete control to meet customers’ evolving needs. Broadvoice is also known for its industry-leading installation, support and the award-winning Broadvoice Success Program. With network assets and customers spanning four continents, Broadvoice drives collaboration and commerce across the globe.

Broadvoice Benefits:

  • 100% SLA
  • 24/7 customer support
  • Onsite or paid professional installation
  • Dedicated onboarding specialist
  • Risk-free cancellation within 30 days
  • Multi-level portal administration
  • Mix & match seat types
  • Integration with Salesforce & Microsoft Teams
  • Call path pricing options
  • Overhead paging
  • HIPPA compliant platform
  • Unlimited international calling
  • SMB call center features
  • Complimentary VoIP readiness assessment


Broadvoice Features

  • Supported: Voice Calling – Call placing and receiving on any device, regardless of location.
  • Supported: Messaging – Team communication with 1:1 and group messaging, and customer communication using SMS.
  • Supported: Video – Conferencing for up to 50 video participants.
  • Supported: Virtual Contact Center – Call queuing and routing, real-time monitoring, and detailed analytics.
  • Supported: SIP Trunking – Preserves a PBX investment and reduces costs by replacing landline with VoIP.
  • Supported: Call Path Pricing – Reduces license costs by paying only for the call volume needed rather than the total number of seats.

Broadvoice Screenshots

Screenshot of Call routing rules to manage holidays, and off-hours.Screenshot of Inbound call routing with automated menus and announcements, like a large business.Screenshot of User accounts can be added, removed, and managed from this interface.Screenshot of A detailed view of call history with detailed call reports.Screenshot of Video conference with up to 50 users with b-hive Communicator.Screenshot of Group messaging and file sharing to keep internal teams connected.Screenshot of One-click audio calling from the chat interface.Screenshot of The b-hive Mobile app, which is used to place calls from a personal device using a business phone number.Screenshot of Video meetings can be joined from anywhere with the b-hive Mobile app.

Broadvoice Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android

Frequently Asked Questions

Broadvoice is a provider of hosted voice, UCaaS, CCaaS, and CX solutions for small and mid-market enterprises and BPOs. Broadvoice solutions offer enterprise-class features to simplify communications and streamline operations.

Broadvoice starts at $10.

8x8 Work, Nextiva, and Net2Phone are common alternatives for Broadvoice.

Reviewers rate User authentication and Answering rules and Call recording highest, with a score of 8.6.

The most common users of Broadvoice are from Small Businesses (1-50 employees).
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Comparisons

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Reviews From Top Reviewers

(1-5 of 99)

Love the Voicemail to Email

Rating: 8 out of 10
April 11, 2022
Vetted Review
Verified User
Broadvoice
2 years of experience
We use Broadvoice for our phone system, with an automated line to our main number with phone tree and extension options, and voicemails transcript to email. We have 100 lines and 85 users. Broadvoice makes it easy to access voicemail messages when not in the office through the transcriptions to email. We have had some issues with users not being able to access and or change their outgoing message easily, and some issues with settings that aren't clear on the online platform, but overall we are very happy with the service.
  • Voicemail to email
  • Automated outgoing voicemail messages
  • Reliable phone service
Cons
  • Voicemail settings are difficult to decipher (what is whisper? number of rings vs number of seconds it rings? adding temporary out of office message?)
  • Billing invoices - would like to receive BEFORE the auto payment is made, not the same day
  • Option to change voicemail via the actual phone instead of online
  • When voicemails are read through email, it would be nice if it marked them as read on the actual phone, so the light doesn't blink for unread/unheard messages when they have been dealt with via email.
It is great for medium-sized firms, for up to 100 users. It has been great during COVID, when folks haven't been in the office much, to access their voicemails without being in the presence of the actual phone. It has also been great for users to easily forward their work phones to their cell phones so work can be done offsite seamlessly.

Great

Rating: 8 out of 10
September 27, 2022
Vetted Review
Verified User
I want to thank Carlos for all his help and knowledge with the installation and training. He is awesome and a great asset to your team!
  • can get my faxes through my email
  • can change calls coming into the office to go to our cell phones
Being able to forward phone calls to individuals when we work remote and receiving faxes via email. Being able to change things depending on our situations on our own.

Broadvoice for dummies like me

Rating: 9 out of 10
January 20, 2022
JL
Vetted Review
Verified User
Broadvoice
1 year of experience
We use Broadvoice & B-hive for two businesses. Pediatric Offices at Willow Bend uses Broadvoice for all of our phone communications which includes patients' incoming & outgoing calls, voicemails, intercom, faxes, etc. For Wellness at the Spa, we use B-hive for all our incoming calls and messages for our clients. It’s used more on the weekend for anyone attempting to make a last-second appointment on that particular day. The problems that we had at certain points were changing names and re-setting extension numbers, cycling the phones, making sure their TCP settings were correct, and making sure incoming calls were set to the correct user so we wouldn’t miss patient calls. With Wellness we used Broadvoice to make sure the phones were turned over and set to the employee on call for weekend calls from potential or current clients. If the call was missed, we used B-hive for our voicemail needs. Voicemails are also sent as alerts to us via email so we know there are missed calls.
  • Incoming calls
  • Faxes
  • Voicemail
  • Email alerts
Cons
  • Make it easier to set up employees up on the B-hive app
  • Make it easier to receive calls on the B-hive app
  • Make it easier to make calls on the B-hive app
It is fantastic for land line calls and faxes. I still think the B-hive app needs a lot of work. It is not very user friendly for someone who isn’t very technically savvy as far as figuring out IP addresses, subnet mask, routers and such.

Good provider for VOIP capability

Rating: 9 out of 10
September 30, 2022
Vetted Review
Verified User
Broadvoice
4 years of experience
Broadvoice provides SIP trunking for VOIP telephone and fax service for the entire company. Broadvoice provides a cost effective alternative to POTS and is very responsive to resolving inevitable problems that arise from time to time. They excel in communications with users via email alerts and notices and promptly resolve problems that may arise. We renewed out contract for 3 years with them based on our experience during the first contract.
  • Maintain uptime
  • Communication with customers
  • Cost effective service
Cons
  • Nothing to note
Capable organization that provides VOIP services with minimal problems. Highly recommended.

Great customer service and training!

Rating: 10 out of 10
March 08, 2023
Vetted Review
Verified User
We use this for our main phone system and those of us in the office use the Communicator to communicate with field employees via text
  • Allows you to customize your phone system
  • Has 24-7 customer support on line and by phone
  • Provides Training Up Front on system
Cons
  • A lot of email communicating during implementation(which is great!) but was a little confused and what role each person was playing in our new service as we got new phones and new service.
Provides excellent support which is especially important upon implementation and user friendly websites. Communicator is favorite part!
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