Buddy Media Reviews

17 Ratings
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Score 4.9 out of 100

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Reviews (1-13 of 13)

Madison Holland | TrustRadius Reviewer
January 17, 2014

Buddy Media Great Resource

Score 10 out of 10
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Likelihood to Renew

10
I no longer work for the company, but I know that they will be renewing and have found that Buddy Media is by far the most user friendly, competitively priced, convenient and has brought in a great deal of profit for our company.
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David Pierpont | TrustRadius Reviewer
July 15, 2013

Buddy used to be a Leader; SalesForce Over Promises Under Delivers

Score 5 out of 10
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4
This is mainly due to the lack of integration that SalesForces promises of the Buddy Media and Radian6 platform. Also the purchase of Buddy and Radian have nearly halted evolution of both products for the last year, both are falling behind quickly. Pricing should be al la carte, not forced to buy the whole suite, especially if it is not integrated. Finally, I've had sub-par customer service, billing and support issues since SalesForce bought the platforms. Hopefully they will get all of these issues resolved by the time contracts come up for renewal.
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Anonymous | TrustRadius Reviewer
February 05, 2014

Buddy Media Review (Before & After Acquisition)

Score 6 out of 10
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5
Their pricing has increased tremendously since acquisition. Customer Service has also decreased in terms of quality, account managers, and overall guidance. With that being said, there are more offerings within the tool. While there are many more competitors in the space, the decision comes down to budget allocation for an all-in-one style tool.
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Anonymous | TrustRadius Reviewer
January 17, 2014

Buddy Buddy with Buddy Media

Score 6 out of 10
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5
I am not sure it was a savvy purchase for my firm based on the number of account users that we have in place, 1 social media manger in each of our offices, who is in charge of posting on our accounts and tracking the metrics. I do not believe it is worth the investment based on my companies needs. We overestimated its value in terms of metrics because our lack of sales function renders half obsolete.
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Anonymous | TrustRadius Reviewer
January 10, 2014

Fan Engagement Wizardry

Score 8 out of 10
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8
There were some communication issues, but otherwise Buddy Media was great.We were able to increase our fan engagement by quite a high margin, and the user interface meant that even those employees without coding skills could use the platform.
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Anonymous | TrustRadius Reviewer
January 18, 2014

Buddy Media Survey

Score 7 out of 10
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7
The biggest challenge is how to brand our "tab" and drive traffic to our candidates. Since we are a tab, they are unable to search for us, they would need to search for the company page and then click on the tab which is ultimately 2 clicks. The second part is our audience, college candidates do not always like a company page until they get hired. It was hard to cater specific update to a demographic age when the candidates possibly did not like our page.
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About Buddy Media

Buddy Media is a social marketing and promotions tool and was acquired by Salesforce in 2012. Along with Radian6, it is now part of the Salesforce Marketing Cloud.

Buddy Media began as a platform for building brand pages on Facebook and grew into a social campaign and promotions building platform. About 500 customer use the platform including major brands and agencies.

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