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Bugzilla

Bugzilla

Overview

Recent Reviews

TrustRadius Insights

Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven …
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Bugzilla

9 out of 10
March 29, 2017
Incentivized
We are using it for the bug tracking in our project. It is used in our engineering department, for software bug report and tracking.
Enginee…
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Bugzilla at its best

8 out of 10
August 16, 2014
Incentivized
Bugzilla is used to address all the internal technical issues and bugs raised in each project that our organization holds. It is a very …
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Pricing

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  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Setup và Demo Bugzilla

YouTube

The Bugzilla Rampage Rush @ Fairfield County Demo Arena in Wreckfest!

YouTube

Bugzilla Project Demo (ST&QA) - DAIICT

YouTube

Bugzilla-Demo-1265014_1265019_1265044_1265062

YouTube

demo bugzilla

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Demo bugzilla

YouTube
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Product Details

What is Bugzilla?

Bugzilla Video

What is Bugzilla?

Bugzilla Integrations

Bugzilla Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BugTracker.net, Gemini, and Jira Software are common alternatives for Bugzilla.

Reviewers rate Availability and Usability highest, with a score of 9.

The most common users of Bugzilla are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(81)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven to be reliable and efficient in managing bugs and issues in both small and large-scale projects. Non-profit organizations find Bugzilla particularly beneficial due to its open-source nature and cost-free license. It has also been successfully utilized by federal government clients for tracking the status of open and closed bugs in their projects.

The QA department relies on Bugzilla to log defects and issues discovered during testing, allowing for effective communication between QA and development teams through direct notifications or group emails. The tool captures and organizes information effectively, including project and version numbers. However, building custom search queries can be challenging when dealing with extended version numbers of certain products in Bugzilla.

Bugzilla is also instrumental in improving workflows between project managers, business owners, software developers, and quality assurance on the eCommerce team. It serves as a tool for managing tasks and bugs, facilitating smooth collaboration among different stakeholders. Moreover, Bugzilla's global presence enables its usage across various regional teams supported by a global team, effectively serving as a bug management system for clients.

In addition to bug tracking, Bugzilla supports the documentation of requested product changes, functional defects, enhancement requests, and documentation changes. It aids in managing the entire testing process in a cost-effective manner while addressing key defects and loopholes identified by the software engineering team.

Overall, Bugzilla proves to be a valuable resource for organizations looking to streamline bug tracking processes, manage software projects efficiently, enhance collaboration between teams, and keep stakeholders informed about outstanding issues. Its flexibility allows it to adapt to departmental processes seamlessly, making it an indispensable tool for bug tracking and issue documentation in various industries.

Seamless Integration: Many users have mentioned that Bugzilla's ability to seamlessly integrate with other software is highly valuable. This compatibility allows for a smooth integration into existing workflows, enhancing efficiency and productivity.

Valuable Bug Tracking: Numerous reviewers have expressed appreciation for Bugzilla's comprehensive bug tracking capabilities. The ability to track the status of each bug provides better visibility and control over the progress of issues, leading to improved monitoring and prioritization.

Configurability and Customizability: Users have highlighted the configurability and customizability of Bugzilla's interface as a significant advantage. The tool can be easily adapted to meet specific project requirements, allowing teams to tailor their bug tracking process according to their needs, resulting in increased flexibility and efficiency.

  1. Lack of customization options: Some users have expressed frustration with the limited flexibility in customizing fields, such as renaming or adding them. This lack of customization can hinder their ability to tailor Bugzilla to their specific project needs.

  2. Outdated user interface: Several reviewers have criticized the user interface of Bugzilla, stating that it looks like it was built in the 90s and is in need of an update. They find the UI antiquated and not pleasant to use, which affects their overall experience with the software.

  3. Weak reporting functionality: Many users feel that Bugzilla's reporting functionality is lacking. They believe that it lacks detailed information and is unable to provide comprehensive insights into metrics such as how quickly issues go from reopen to complete. This weakness hampers their ability to effectively track and analyze project progress.

According to user reviews, Bugzilla is recommended for bug ticketing and organizing bugs. It is suggested by users for testers, developers, managers, as well as small and medium-sized businesses. However, some reviewers mention that it may not have extensive reporting and analysis capabilities. It is advised to research and evaluate other bug tracking software options. Despite being considered basic and lacking advanced features, it is still recommended for bug tracking and project management purposes. Users find it easy to use for tracking bug fixes. As an alternative, Jiri is suggested as a bug tracking tool.

Attribute Ratings

Reviews

(1-18 of 18)
Companies can't remove reviews or game the system. Here's why
April 19, 2017

Bugzilla, or nah?

Isaiah Hayes | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
If a company has a need to test a product with many variations (web, mobile, kiosk, etc.) bugzilla makes the "product" alternation easy to access. However, accessing said projects without access to the company's internal server is incommodious.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
Bugzilla is well set up to support multiple related projects within an organization, perhaps even just as different components of a larger software package. With the flexible permissions model, Bugzilla is well set up to provide separation of concerns between projects, while providing ease of information sharing between interrelated areas. Users of a system configured as such will find that their workflow is streamlined by not having to leave a given system to enter their defect against a different area.
March 29, 2017

Bugzilla

Score 9 out of 10
Vetted Review
Verified User
Incentivized
We had a bug that a customer reported. It happens on our customer side about once every 100 times, so it is very hard to repeat issue on our side. Then we go back to check our Bugzilla, and check every change we did in the past, and it is easy for us to find the issue.
Sarah Ciras Rousseau | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Bugzilla worked well for what we used it for. It gave a better way to organize the tasks we created and allowed for an easier workflow. It, however, had many fields we did not personally utilize, so being able to pare it down would have helped to streamline the work further. Being able to personalize this would help.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Buzilla is easy to use and provides basic functionality to use as a bug tracking tool. If big size attachments are allowed it would have been great. Also with Bugzilla home->Test management area is improved by allowing multiple sections it would be awesome!
Anwar Mohammed, PMP | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
For any organization that follows a SDLC (Software Development Life Cycle), Bugzilla is a great tool that will facilitate documenting and tracking software issues. Email reminders notify users in the workflow process of who needs to work take action or what the status of the bug is. Task leaders/managers can keep a tab on the overall status of the software bugs. It may not have the bells and whistles of other tools, but serves the purpose as is, out of the box.
August 16, 2014

Bugzilla at its best

Score 8 out of 10
Vetted Review
Verified User
Incentivized
Specific Scenarios - It was flexible enough to configure and customize as per our department/organization SQA process, which makes it a key thing for selection.
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