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Bugzilla

Bugzilla

Overview

Recent Reviews

TrustRadius Insights

Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven …
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Bugzilla

9 out of 10
March 29, 2017
Incentivized
We are using it for the bug tracking in our project. It is used in our engineering department, for software bug report and tracking.
Enginee…
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Bugzilla at its best

8 out of 10
August 16, 2014
Incentivized
Bugzilla is used to address all the internal technical issues and bugs raised in each project that our organization holds. It is a very …
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Pricing

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Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Demos

Setup và Demo Bugzilla

YouTube

The Bugzilla Rampage Rush @ Fairfield County Demo Arena in Wreckfest!

YouTube

Bugzilla Project Demo (ST&QA) - DAIICT

YouTube

Bugzilla-Demo-1265014_1265019_1265044_1265062

YouTube

demo bugzilla

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Demo bugzilla

YouTube
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Product Details

What is Bugzilla?

Bugzilla Video

What is Bugzilla?

Bugzilla Integrations

Bugzilla Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BugTracker.net, Gemini, and Jira Software are common alternatives for Bugzilla.

Reviewers rate Availability and Usability highest, with a score of 9.

The most common users of Bugzilla are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(81)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Bugzilla is a versatile bug tracking tool that is widely used across multiple groups and departments within organizations. It has proven to be reliable and efficient in managing bugs and issues in both small and large-scale projects. Non-profit organizations find Bugzilla particularly beneficial due to its open-source nature and cost-free license. It has also been successfully utilized by federal government clients for tracking the status of open and closed bugs in their projects.

The QA department relies on Bugzilla to log defects and issues discovered during testing, allowing for effective communication between QA and development teams through direct notifications or group emails. The tool captures and organizes information effectively, including project and version numbers. However, building custom search queries can be challenging when dealing with extended version numbers of certain products in Bugzilla.

Bugzilla is also instrumental in improving workflows between project managers, business owners, software developers, and quality assurance on the eCommerce team. It serves as a tool for managing tasks and bugs, facilitating smooth collaboration among different stakeholders. Moreover, Bugzilla's global presence enables its usage across various regional teams supported by a global team, effectively serving as a bug management system for clients.

In addition to bug tracking, Bugzilla supports the documentation of requested product changes, functional defects, enhancement requests, and documentation changes. It aids in managing the entire testing process in a cost-effective manner while addressing key defects and loopholes identified by the software engineering team.

Overall, Bugzilla proves to be a valuable resource for organizations looking to streamline bug tracking processes, manage software projects efficiently, enhance collaboration between teams, and keep stakeholders informed about outstanding issues. Its flexibility allows it to adapt to departmental processes seamlessly, making it an indispensable tool for bug tracking and issue documentation in various industries.

Seamless Integration: Many users have mentioned that Bugzilla's ability to seamlessly integrate with other software is highly valuable. This compatibility allows for a smooth integration into existing workflows, enhancing efficiency and productivity.

Valuable Bug Tracking: Numerous reviewers have expressed appreciation for Bugzilla's comprehensive bug tracking capabilities. The ability to track the status of each bug provides better visibility and control over the progress of issues, leading to improved monitoring and prioritization.

Configurability and Customizability: Users have highlighted the configurability and customizability of Bugzilla's interface as a significant advantage. The tool can be easily adapted to meet specific project requirements, allowing teams to tailor their bug tracking process according to their needs, resulting in increased flexibility and efficiency.

  1. Lack of customization options: Some users have expressed frustration with the limited flexibility in customizing fields, such as renaming or adding them. This lack of customization can hinder their ability to tailor Bugzilla to their specific project needs.

  2. Outdated user interface: Several reviewers have criticized the user interface of Bugzilla, stating that it looks like it was built in the 90s and is in need of an update. They find the UI antiquated and not pleasant to use, which affects their overall experience with the software.

  3. Weak reporting functionality: Many users feel that Bugzilla's reporting functionality is lacking. They believe that it lacks detailed information and is unable to provide comprehensive insights into metrics such as how quickly issues go from reopen to complete. This weakness hampers their ability to effectively track and analyze project progress.

According to user reviews, Bugzilla is recommended for bug ticketing and organizing bugs. It is suggested by users for testers, developers, managers, as well as small and medium-sized businesses. However, some reviewers mention that it may not have extensive reporting and analysis capabilities. It is advised to research and evaluate other bug tracking software options. Despite being considered basic and lacking advanced features, it is still recommended for bug tracking and project management purposes. Users find it easy to use for tracking bug fixes. As an alternative, Jiri is suggested as a bug tracking tool.

Attribute Ratings

Reviews

(1-3 of 3)
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Anand Safi | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Incentivized
BugZilla is used in the Software Engineering team to address key defects and loopholes.
  • Defect Management
  • Great status tracking
  • Easy and Clean UI
  • Needs a clean and better UI
  • Needs a proper severity/prioritization criteria
  • Needs better integration with Test Case Management tools
It is well suited for a small application. It needs to adapt like JIRA for large scale purposes.
  • Increased employee efficiency
JIRA is a strong competitor. Since our product and team was small, we went for BugZilla instead of JIRA!
No clean CSS. Cumbersome. Looks like some old GDS system
15
3
Shailesh Patel | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Bugzilla was used by the QA department when we tested the Remedy application and logged the defects/issues found during the testing.
  • Bugzilla was used to log the issue from customers, internal code error and other environmental issues.
  • It helps to track the issue, progress the issue and monitor the issue for long run.
  • It is very strength full tool I think.
  • It is very friendly user and nice to have it.
  • I think you should compare the defect module structure with Quality Center Defect module and structure and modify according to it.
It is very suitable for beginners and a firm smaller than 1000 employees.
  • Positive - It is very user friendly and easy to manage.
  • No negative but its not an advanced level tool as compared to Quality Center Defect module.
Bugzilla is easy to learn, easy to use and track and has an affordable price.
It is easy to use and affordable.
46
remedy use
5
I think
  • To log the issue
  • Track the issue
  • Monitor the progress
  • Make it as comparable with QC Defect module
  • More user friendly user
  • Same as today
No
  • Price
  • Product Usability
This is appropriate for a smaller company.
no idea
  • Implemented in-house
No
Change management was a major issue with the implementation
  • Issues are difficult to view as a whole
  • SLA issue
no
  • In-person training
I know it.
Yes it is.
No idea.
No - there is no facility to customize the interface
No - we have not done any custom code
I prefere this.
No
Yes.
  • All are ok.
  • none
I have used and found this rating.
I used it.
I used it.
I like this rating.
  • Remedy application
It is used for remedy app.
  • no
only one system
  • Single Signon
  • ETL tools
I used only those.
I did not integrate it but know it.
I used it.
No idea but this is appropriate.
Price and warranty.
No
  • Easy to use
  • Affordable
  • More advances
  • Lower price
No
No
Score 8 out of 10
Vetted Review
Verified User
  • It has a clean interface that customer service can input support tickets in regards to tech issues on the site.
  • Ability to go back and forth with the developer = less meetings & more productivity.
  • Nothing.
  • Faster response time to tech issues.
  • Ability to see all of the outstanding tickets.
  • Ability to factor in overall # of tickets placed in relation to work productivity.
This is a very basic system for entering and tracking bugs. It doesn't really have any bells and whistles such as rating bugs in a hierarchy of importance or color coding, etc. There are other systems out there that allow you to do additional things like track time estimates a and provide detailed reporting metrics which are not available in Bugzilla.
5
2
  • Created a centralized system for all web related tech issues
  • Ability to organize and manage projects and put them in a level of importance
  • All management have the ability to view the status on an issue and any ongoing projects.
  • Better time management for development; as company sees all of the fine details.
  • Great for documentation.
No
  • Implemented in-house
Implementation was pretty simple. Particularly because the product cannot be customized so there is not much to do apart from getting it up and running.
  • Self-taught
Very easy to learn. It's a simple product.
No
They do not offer premium support.
There is no technical support per se - which is OK for a pretty simple product like this. They do offer things like user forums and Q&As which are effective enough.
This is a pretty straightforward system. You put in the bug details, a ticket is created, the team is notified. The user interface reflects this very simple and straightforward flow. It's certainly much easier than trying to track bugs with using Excel and email.
I never experienced any downtime.
No real issues here.
No vendor relationship. The product was downloaded and and implemented internally.
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