BuildOps

Helpful Customer Service: Many users have found the customer service provided by BuildOps to be really helpful in navigating the platform. They appreciate the timely response to issues, willingness to consider user ideas, and continuous system improvements. Some users mentioned having an assigned support person who takes good care of them.

User-Friendly Interface: Users rave about the user-friendly interface of BuildOps. They find the software to be intuitive and easy to navigate, even for those who are not tech-savvy. The simplicity of the platform, highlighted by its buttons and color scheme, makes it difficult to make mistakes. This is particularly beneficial for non-tech-savvy individuals and field technicians.

Efficient Quoting Process: Many users appreciate the ability to create quotes easily in BuildOps and push them to a schedule once approved. They mention that this quoting feature significantly improves their team's effectiveness by allowing adjustments, saving templates, sending quotes to customers, and tracking progress with ease. This streamlined process saves them a significant amount of time compared to their previous quoting method.

Long Training Process: Several users have found the training process to be longer than expected, with some expressing frustration. They have mentioned that it takes time to learn and master the platform, but overall find it to be a great technology for anyone in the HVAC line of business.

Difficulty in Making Changes from Phone: Some users have mentioned difficulty in making changes from their phone while in the field. They feel that the mobile app is limited in functionality, especially for technicians. However, they express collaboration with BuildOps to improve this feature.

Certain Features Cannot Be Overridden: Users have expressed frustration with certain features that cannot be overridden, such as formatting invoices to customers. While they appreciate the constant release of new features and communication from BuildOps, they suggest having more customization options for forms and less need for workarounds during implementation.