WebDAM, by Bynder Reviews

9 Ratings
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Score 7.0 out of 100

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Reviews (1-5 of 5)

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November 16, 2019
Sara Rogers | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User
Review Source
We used WebDAM through our organization to share sales and marketing documents with not only our internal teams but also with clients and prospects. It allowed us the ability to see thumbnails, search, catalog and share files among colleagues and outside the organization with vendors, clients and prospects.
  • Liked the thumbnails
  • Keyword searching
  • Ability to share with those inside and outside the organization
  • No ability to report on or track assets being downloaded, sent, etc
  • Hard to find assets unless you knew which folder they were in
  • Expensive for what you get
WebDAM is good if you don't have thousands of assets to save and search and just want a document repository that is a fancy file server.

However, for companies like ours where we have tens of thousands of assets and want to be able to see where those assets are being shared and what assets are being searched for and figure out a way to make it easier for sales to find these assets we needed more.
When we were getting ready to switch vendors, WebDAM wasn't very responsive to my questions or my needs. They also sent me all the files on an external drive that was formatted for Mac and didn't even think to verify whether I had a PC (which I did) so the external drive was useless and I had to wait another week to get the updated external drive that was formatted for a PC that I could then use.
Read Sara Rogers's full review
December 06, 2018
Ann M. Frank | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
My company uses WebDAM internally and we also administer portals on behalf of our clients. It's used for asset management and also for template creation and management for end users. We have over 9000 users currently and see demand for use increasing with other clients. It allows for templates and assets that are approved and meet brand standards to be accessed, updated and downloaded without intervention of staff. I wouldn't even know how to estimate the time and effort savings of this valuable tool.
  • Allows for management of assets, including versions,archiving and expiration. We have a large volume of assets and this helps us and the clients ensure brand standards are enforced with minimal need for approvals and additional interactions.
  • Gives us the ability to create and deploy templates for our clients and their end users that they can easily adapt and use to promote their business. This gives end users more options to create marketing materials that look professional and again meet brand standards without having to have a designer on staff or create as one offs.
  • WebDAM allows us to save all assets for our large number of clients in one space for easy access to history and licensing information. This is invaluable! it also means we can access assets to reuse without having to purchase resulting in cost savings.
  • WebDAM allows us to create different user groups with access and permissions to limit use as needed. This means custom items can be limited as needed but still accessible to those who are "allowed"
  • WebDAM's reporting could be more robust. The reports they do have are limited or challenging to create. We have suggested a
  • "Most used" assets option, which is on their road map, but it would be great to help us know what does and doesn't work. If you need a more custom report it can be created but there may be an additional cost
  • Because we work with multiple clients we have more than one portal. Unfortunately there are some options, like the licensing disclaimed, that have to applied across all portals and cannot be customized at this time.
  • We have seen improvement in support since the merger with Bynder, but we still find getting answers to questions to be challenging, depending on who your support is assigned to.
We find the platform to be very usable overall for asset management, and creation of templates that can also be managed for end users decreasing the need for additional design staff to create one off marketing materials. We find it to be valuable as the one source of truth for approved assets and for tracking use and licensing information. Users need to remember it's an image based system. It can be challenging to explain that it's not "storage" for all back up and is challenging for non image based assets (Excel or Word document). The system is only as good as your maintenance of it - images that are not tagged will never be found. We find it valuable to have an assigned manager for the system who can ensure hygiene happens and can troubleshoot issues.
Read Ann M. Frank's full review
January 25, 2018
Darin Eriksen | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
It was being used mostly by the photography team, a little bit by public relations, human resources, and a team called category management.

It is helpful in being able to store and keyword tag approved photography for use on the company's public site where customers sign up for service. It's also useful for keeping company images & graphics for internal communications. Without the DAM, none of the assets would be easily searchable.
  • Allows you to set up a complex matrix of keywords, and allows you to use that preset system to tag assets as they are uploaded.
  • If you are an admin, managing permissions groups and individual access is straightforward.
  • It's too expensive-- pricing is too piecemeal
  • Brand Connect was pretty difficult to use, and not very flexible
  • The attempt to push the connection with Shutterstock is a bit of a laugh. Most companies use many different sources of stock photography. Just because Shutterstock owns WebDAM doesn't mean users are going to love one particular stock house more than others. They have to try though!
It's all about scale. WebDAM is designed to handle multitudes of assets while still being, technically, an out-of-the-box DAM solution. For smaller firms (which mine is), it might not be ideal. Our situation is probably borderline whether it's worth the money being paid for it.
Read Darin Eriksen's full review
January 24, 2018
Michelle Kelley | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source
We use it everyday in our training department to collect images for various projects. It helps us by allowing us to create light boxes in which we can share images collected from various projects and reuse them for other projects. My team members like it and the variety of images it provides. We also love the feature that allows you to create various folders for example for case studies, scenarios, activities etc.
  • Great images
  • Folders
  • Lightboxes
  • More images
I think many different organizations can use WebDam. Whether it's creating a job aid, to scenarios, to a brochure, the images provided are excellent.
Read Michelle Kelley's full review
January 24, 2018
Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source
Through our marketing department and corporate communications group, I access high-resolution images to use when creating graphics and developing web-based trainings for the entire company. WebDAM has been a great resource for sharing content between multiple departments. The navigation of the site itself is user-friendly as well, I like being able to search keywords and sort through related folder options.
  • Navigation of the site is user-friendly.
  • Organization of content into folders and categories.
  • Keyword search and advanced search options.
  • The site has crashed when attempting to download larger files.
It is easier to use than Dropbox, where you assign permission to individual folders. Being able to have a shared login for our team allows us to access all content available at once.
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What is WebDAM, by Bynder?

WebDAM is the flagship digital asset management (DAM) platform developed by the company of the same name in San Mateo, California, that was acquired by Shutterstock in March 2014 and then by Bynder in 2018.

WebDAM, by Bynder Competitors

WebDAM, by Bynder Technical Details

Operating Systems: Unspecified
Mobile Application:No