November 17, 2017
Score 8 out of 10
Read Jamedith Pewu's full review
Likelihood to Recommend
We manage calls and emails for over 15000+ employees, and I think this application is a terrific tool for managing huge loads of requests, incidents, etc. It is user-friendly and great for training purposes to explain any company's process. It is also a great tool for managers and supervisors to pull reports from.