April 17, 2015
Score 7 out of 10
Read Steven Lascarro's full review
Likelihood to Renew
We will not renew our use of CA Service Desk Manager as we have found something better of similar cost. Our organization has recently tripled in size and the cost simply was too much. A competitor offered a more streamlined solution and is cloud / SaaS. I believe if our renewal was not so costly we would have stayed.