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Calabrio Teleopti WFM

Calabrio Teleopti WFM

Overview

What is Calabrio Teleopti WFM?

Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

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Recent Reviews

TrustRadius Insights

Calabrio Teleopti WFM is a valuable tool for call center operations, widely used by users to track employee performance and ensure prompt …
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Pricing

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Calabrio Teleopti WFM

Calabrio Teleopti WFM

N/A
Unavailable

What is Calabrio Teleopti WFM?

Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Calabrio Teleopti WFM?

Calabrio Teleopti WFM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(24)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Calabrio Teleopti WFM is a valuable tool for call center operations, widely used by users to track employee performance and ensure prompt customer service. The software enables scheduling of call center agents, including breaks and lunches, while managing PTO and shift bids. Real-time monitoring, forecasting, and long-range planning are simplified with Calabrio Teleopti WFM. Integrating with ZOOM automated call center enhances productivity and growth. Users appreciate the user-friendly interface and organized record of labor aspects offered by the software for robust work time planning. It aids in managing employee schedules, monitoring headcount, generating reports, and coordinating meetings. Accurate forecasting of required customer service agents improves response times. Calabrio Teleopti WFM ensures compliance for quality assurance by coordinating agent schedules and monitoring breaks. With its ability to approve time-off requests and monitor team schedules, it facilitates proper staffing based on customer needs.

Attribute Ratings

Reviews

(1-9 of 9)
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March 24, 2022

Teleopti has proven to be the most effective method for organizing our staff's schedules.

Noah Miller | TrustRadius Reviewer
Noah Miller
Healthcare Technology Leader at Johnson & Johnson
Johnson & Johnson (Hospital & Health Care, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Calabrio Teleopti WFM is widely used in our organization, and once we've gotten the hang of it, it's very simple to use. We can manage the entries to each employee's task lists, plan the turns that each teleworker will cover, and swap turns as needed. We can also automate the completion of scheduled management tasks and calculate how much time each employee spends at the company. This application, in general, ensures increased productivity on the call center platform.
March 16, 2022

Great for security related requirements when it comes to schedules.

Verified User
Employee in Information Technology
Computer & Network Security Company, 10,001+ employees
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
We have a requirement in our company set by our client that we must review unapproved absences of our employees, and Calabrio Teleopti WFM has been extremely helpful in fulfilling this requirement. It's also possible to generate detailed reports with specific variables. SSO integration was also extremely useful and a nice touch.
February 26, 2022

A platform capable of managing work time according to the workers' shifts.

Kristin Butcher Wester | TrustRadius Reviewer
Kristin Butcher Wester
Human Resources Specialist
MedTourEasy (Hospital & Health Care, 501-1000 employees)
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Calabrio Teleopti WFM must be implemented urgently if there is an organizational problem, time is a primary factor if you want to achieve business success, scheduling meetings and knowing in detail what is the availability of all workers is a job that this product can do without any problem. the operational problem, this product evaluates with supplied data what is the availability of each worker, organizes everything effectively, customer service is also optimal because you can manage the staff and request the comparison of new workers according to the requirements of the entire equipment.
February 24, 2022

Calabrio a nice WFM tool

Verified User
Manager in Finance and Accounting
Consumer Services Company, 1001-5000 employees
Score 9 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
It has helped the company know what the expected customer service headcount requirements are and helped up to build a training schedule. This gives us a better picture of what our costs will be for the planned year. It has helped us to better serve our customers by knowing when to staff up for the higher volumes and how different KPI metrics change the scenarios.
February 23, 2022

Easy to use and incredibly organized

Verified User
Team Lead in Customer Service
Consumer Services Company, 1001-5000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Calabrio Teleopti WFM is a great tool for medium to large companies looking to streamline their staffing operations and ensure employee schedules are easily managed and meet the needs of your customer base. Here, you can easily change schedules based on employee absences and request and manage time off. It is an imperative tool for team leaders like myself.
June 06, 2019

Teleopti WFM - Good Value for Workforce Management

Verified User
Manager in Customer Service
Music Company, 5001-10,000 employees
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Likelihood to Recommend
Teleopti WFM is very well suited for call center environments where every minute of your team members' time needs accounting for. If you manage 50+ employees, Teleopti is a good tool to make sense of it all, especially when you need to address various business needs at different times of day.
February 15, 2019

Teleopti: The Best Overall Product, with some caveats

Clinton Verley | TrustRadius Reviewer
Clinton Verley
Senior Analyst, Operations
Aurora Health Care (Hospital & Health Care, 10,001+ employees)
Score 7 out of 10
Vetted Review
Verified User
Likelihood to Recommend
It is perfect for a call center where your main needs are forecasting, real-time management and alignment of different workqueues into a seamless whole. I would not recommend it for call centers with many different shifts or schedules as the PTO management suite is lacking in features for keeping all of that straight.
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