TrustRadius Insights
Calabrio Teleopti WFM is a valuable tool for call center operations, widely used by users to track employee performance and ensure prompt …
Overview
What is Calabrio Teleopti WFM?
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.
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What is Calabrio Teleopti WFM?
Swedish company Teleopti offers their eponymous workforce management system, Teleopti WFM, which may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Tech Details
What is Calabrio Teleopti WFM?
Calabrio Teleopti WFM Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
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(24)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
Calabrio Teleopti WFM is a valuable tool for call center operations, widely used by users to track employee performance and ensure prompt customer service. The software enables scheduling of call center agents, including breaks and lunches, while managing PTO and shift bids. Real-time monitoring, forecasting, and long-range planning are simplified with Calabrio Teleopti WFM. Integrating with ZOOM automated call center enhances productivity and growth. Users appreciate the user-friendly interface and organized record of labor aspects offered by the software for robust work time planning. It aids in managing employee schedules, monitoring headcount, generating reports, and coordinating meetings. Accurate forecasting of required customer service agents improves response times. Calabrio Teleopti WFM ensures compliance for quality assurance by coordinating agent schedules and monitoring breaks. With its ability to approve time-off requests and monitor team schedules, it facilitates proper staffing based on customer needs.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
March 24, 2022
Teleopti has proven to be the most effective method for organizing our staff's schedules.
- They must work to update the characteristics of the integrated items so that they can be better in general based on user demand.
- In general, the software is very easy to use and offers a wide range of working functions.
- Sorry, cant answer this, as its not my line of business.
- Organizing workers by work shift helps control shortages of essential staff.
- Time is managed with wisdom and personalization.
February 24, 2022
It's good and it works but can be improved
- I can't answer this
February 24, 2022
Calabrio a nice WFM tool
- The scenarios can take some time to run
- It isn't always clear what metrics drive the model more
February 23, 2022
Easy to use and incredibly organized
- Manages our entire support organization's scheduling, it would be an incredibly painful and manual process without it.
June 06, 2019
Teleopti WFM - Good Value for Workforce Management
- Our team has saved a significant amount of time by managing schedules in Teleopti
- It also frees up our workforce manager so they don't have to manage shift swaps
February 15, 2019
Teleopti: The Best Overall Product, with some caveats
Score 7 out of 10
Vetted Review
Verified User
- It has saved us a ton of time and money on the WFM management side by optimizing schedule creation and break placement.
- Unfortunately the rash of technical issues have been a downside from an ROI side, every minute we are offline is lost revenue.
- We saved a ton of money because of their excellent training and customer service offerings, there was no need for a laborious install process or protracted training.
May 23, 2018
Teleopti has simplified our scheduling!
- Teleopti has increased the efficiency of our department and made scheduling more consistent for employees.
- Our team has been able to adjust staffing levels to address business levels instead of hiring more staff and just being overstaffed unnecessarily.