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Calabrio WFM

Calabrio WFM
Formerly Teleopti

Overview

What is Calabrio WFM?

Formerly Teleopti, Calabrio WFM may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

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Learn from top reviewers

Great tool to schedule shifts and track adherence

Rating: 10 out of 10
May 9, 2024
IncentivizedVetted ReviewVerified User
Calabrio Teleopti WFM is used as a solution to plan costumer service advisors and costumer service team leaders schedules, their breaks, trainings, coachings and different ski...
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Verified user
Team Lead
Calabrio WFM3 years of experience

Teleopti has proven to be the most effective method for organizing our staff's schedules.

Rating: 10 out of 10
March 24, 2022
IncentivizedVetted ReviewVerified User
We use Calabrio Teleopti WFM in our organization to ensure that our customer service team is well managed at all times. We can use this application to track the performance of...
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Noah Miller
Engineer - Information Technology
Healthcare Technology Leader at Johnson & Johnson
Johnson & Johnson
Calabrio WFM2 years of experience

A platform capable of managing work time according to the workers' shifts.

Rating: 10 out of 10
February 26, 2022
IncentivizedVetted ReviewVerified User
This product allows you to have an organized record of many labor aspects of the entire work team, it is possible to have robust planning of each person's work time, controlli...
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Kristin Butcher Wester
Team Lead - Human Resources
Human Resources Specialist
MedTourEasy
Calabrio WFM3 years of experience

Calabrio a nice WFM tool

Rating: 9 out of 10
February 24, 2022
IncentivizedVetted ReviewVerified User
Calabrio Teleopti WFM helps us better forecast the number of customer service agents we will need based off of projected volume and other variables. The number of agents allow...
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Verified user
Manager
Calabrio WFM3 years of experience

Teleopti: The Best Overall Product, with some caveats

Rating: 7 out of 10
February 15, 2019
Vetted ReviewVerified User
We use Teleopti WFM to schedule our call center agents, creating all their scheduling items like breaks/lunches/etc. We also use it for PTO management and to schedule shift bi...
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Clinton Verley
Account Manager - Information Technology
Senior Analyst, Operations
Aurora Health Care
Calabrio WFM5 years of experience
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Pricing

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Calabrio WFM

Calabrio WFM

N/A
Unavailable

What is Calabrio WFM?

Formerly Teleopti, Calabrio WFM may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Calabrio WFM?

Formerly Teleopti, Calabrio WFM may be used for call centers, back offices, branches and stores. It integrates with ZOOM International's ZOOM Quality Management (QM) Suite for a total call center optimization solution.

Calabrio WFM Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews From Top Reviewers

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(1-5 of 10)

Easy to use and incredibly organized

Rating: 8 out of 10
Incentivized
February 23, 2022
Verified User
Team Lead in Customer Service
Consumer Services Company, 1001-5000 employees
Vetted Review
Verified User
Calabrio WFM
2 years of experience
Use Cases and Deployment Scope
I use Calabrio Teleopti WFM to monitor my team's schedules, submit them, approve time off, and manage our channel staffing needs. It is an imperative tool to make sure our global support team operations run smoothly and we are properly staffed at any given point based on our customer needs.
Pros
  • Scheduling.
  • Time off requests.
  • Channel staffing.
Cons
  • User friendliness.
  • Support documentation.
Likelihood to Recommend
Calabrio Teleopti WFM is a great tool for medium to large companies looking to streamline their staffing operations and ensure employee schedules are easily managed and meet the needs of your customer base. Here, you can easily change schedules based on employee absences and request and manage time off. It is an imperative tool for team leaders like myself.

Great tool to schedule shifts and track adherence

Rating: 10 out of 10
Incentivized
May 09, 2024
Verified User
Team Lead in Customer Service
Consumer Services Company, 5001-10,000 employees
Vetted Review
Verified User
Calabrio WFM
3 years of experience
Use Cases and Deployment Scope
Calabrio Teleopti WFM is used as a solution to plan costumer service advisors and costumer service team leaders schedules, their breaks, trainings, coachings and different skills in which they work in each day. It is also used to track vacation, special leaves, sickness, compensation days and schedule preferences. We also use it to filter teams and different costumer services departments.
Pros
  • Planning costumer service advisors schedule
  • Planing costumer service advisor skills during a shift
  • tracking vacation, sickness, compensation days and special leaves
Cons
  • see dayly skills from the same advisor in one page for a full week/month
  • to be able to log in directly, not put 2 times login data/company data
Likelihood to Recommend
Calabrio Teleopti WFM is a great tool to plan costumer services advisors shifts, different skills, training, coaching, breaks during the same shift, schedule preferences, vacation, special leaves and sickness. It is also convinient to track if advisor is live on the skill/status he is planed or not, so that fast action can be taken about it.

Great for security related requirements when it comes to schedules.

Rating: 10 out of 10
Incentivized
March 16, 2022
Verified User
Employee in Information Technology
Computer & Network Security Company, 10,001+ employees
Vetted Review
Verified User
Calabrio WFM
3 years of experience
Use Cases and Deployment Scope
We use Calabrio Teleopti WFM in our company for employee schedules, monitor headcount, and generate several reports. I personally use it to review unapproved absences of our employees daily. These unapproved absences are logged in by Team Managers. Calabrio Teleopti WFM is a great tool with a nice user interface.
Pros
  • User Interface.
  • Reports
  • SSO
Cons
  • PDF preview of a report cannot be scrolled down.
  • Sometimes when picking a site it downloads the link as a document.
  • N/A
Likelihood to Recommend
We have a requirement in our company set by our client that we must review unapproved absences of our employees, and Calabrio Teleopti WFM has been extremely helpful in fulfilling this requirement. It's also possible to generate detailed reports with specific variables. SSO integration was also extremely useful and a nice touch.

A platform capable of managing work time according to the workers' shifts.

Rating: 10 out of 10
Incentivized
February 26, 2022
Use Cases and Deployment Scope
This product allows you to have an organized record of many labor aspects of the entire work team, it is possible to have robust planning of each person's work time, controlling the time of each meeting is also a very simple task with Calabrio Teleopti WFM. In addition, the integration with the ZOOM automated call center undoubtedly helps to increase growth. Calabrio Teleopti WFM also helps the customer service team to know in detail what the needs are according to the projects to be achieved during the day or also to make monthly projections, we know how to use this tool, it is a very simple tool to use and it does not represent any difficulty some. The scope of Calabrio Teleopti WFM is amazing, simply andresito department to improve work time.
Pros
  • Integration with ZOOM.
  • Better management of work time and scheduled meetings.
Cons
  • Our customer service improved dramatically after the implementation of Calabrio Teleopti WFM.
  • All non-intuitive features, but I think they can improve the customization aspect a bit more.
Likelihood to Recommend
Calabrio Teleopti WFM must be implemented urgently if there is an organizational problem, time is a primary factor if you want to achieve business success, scheduling meetings and knowing in detail what is the availability of all workers is a job that this product can do without any problem. the operational problem, this product evaluates with supplied data what is the availability of each worker, organizes everything effectively, customer service is also optimal because you can manage the staff and request the comparison of new workers according to the requirements of the entire equipment.

It's good and it works but can be improved

Rating: 7 out of 10
Incentivized
February 24, 2022
Verified User
Employee in Customer Service
Food & Beverages Company, 5001-10,000 employees
Vetted Review
Verified User
Calabrio WFM
1 year of experience
Use Cases and Deployment Scope
We use Calabrio Teleopti WFM for our shiftplanning also we do use it for meetings, sick leave and all things which has to do with time. So our daily look goes into Calabrio Teleopti WFM to check what's the shift and plan is for the day. It helps and improves for thousands of people to get together for meetings and knows what shifts they've got.
Pros
  • Overview for days, weeks, months
  • Displaying shifts easy to understand
  • Gives features like shift swapping
Cons
  • UI defintily. It doesn't look good at all and feels not like we are in the year of 2022
  • The app is gruesome. You have to login every time which is so annoying.
Likelihood to Recommend
It works good if you are a big group with different skills which are also changing. Also for setting up meetings and swap shifts and displaying sick days.
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