Overview
What is Call Center Studio?
Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and…
Pricing
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Call Center Studio?
Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed to be easy to learn with a very quick setup in 10 minutes, and aims to be a price performance leader, with lower equipment cost and less setup time.
- Line-Pooling Service
Companies using Channel Call Management service decrease the number of missing calls, directly increasing customer satisfaction and minimizing income loss. Owing to this system all data; how many calls came, how many of them were replied, how long callers waited on line until calls were replied, can be instantly traced.This service is best for businesses with a lot of offices and branches who want to centralize the management of their call traffic.
Awards
"Endeavor Entrepreneur" by International Selection Panel held in Miami, in 2014
"Best SaaS Cloud Service Provider” Special Jury Award by EuroCloud, 2014
"Cloud Innovation World Cup Winner” by ICT Business Services, 2015
Call Center Studio Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Live chat channel
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Chatbots
Call Center Studio Screenshots
Call Center Studio Video
Call Center Studio Integrations
- SAP CRM discontinued
- Zoho CRM
- Zendesk Suite
- Verint Workforce Engagement (discontinued)
- BIME Analytics (discontinued)
- Yealink Conference Phones
- Salesforce
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Alcatel-Lucent
- Skype for Business (formerly Lync)
- Windesk
- Cisco Call Manager Express
Call Center Studio Competitors
Call Center Studio Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Android |
Supported Countries | Anywhere in the world that allows VoIP communication |
Supported Languages | All languages supported by Google |