TrustRadius Insights
Call Center Studio has proven to be a valuable tool for various businesses and organizations, offering a range of use cases that have been …
Overview
What is Call Center Studio?
Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and…
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What is Call Center Studio?
Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center…
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- No setup fee
For the latest information on pricing, visithttps://callcenterstudio.com/pricing
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Details
- About
- Integrations
- Competitors
- Tech Details
What is Call Center Studio?
Call Center Studio is a call center built on Google, a secure and stable system with what the vendor describes as industry best reporting. For companies running a call center operation that are frustrated with the high cost, complexity and difficulty of the conventional systems, Call Center Studio provides a web-based, pay-as-you-go solution running on Google. It is a full-featured enterprise grade system and includes Google’s new Dialogflow and Speech API. Call Center Studio is designed to be easy to learn with a very quick setup in 10 minutes, and aims to be a price performance leader, with lower equipment cost and less setup time.
- Line-Pooling Service
Companies using Channel Call Management service decrease the number of missing calls, directly increasing customer satisfaction and minimizing income loss. Owing to this system all data; how many calls came, how many of them were replied, how long callers waited on line until calls were replied, can be instantly traced.This service is best for businesses with a lot of offices and branches who want to centralize the management of their call traffic.
Awards
"Endeavor Entrepreneur" by International Selection Panel held in Miami, in 2014
"Best SaaS Cloud Service Provider” Special Jury Award by EuroCloud, 2014
"Cloud Innovation World Cup Winner” by ICT Business Services, 2015
Call Center Studio Features
Contact Center Software Features
- Supported: Agent dashboard
- Supported: Validate callers
- Supported: Outbound response
- Supported: Call forwarding
- Supported: Click-to-call (CTC)
- Supported: Warm transfer
- Supported: Predictive dialing
- Supported: Interactive voice response
- Supported: REST APIs
- Supported: Call scripts
- Supported: Call tracking
- Supported: Multichannel integration
- Supported: CRM software integration
- Supported: Automatic speech recognition (ASR)
Workforce Optimization (WFO) Features
- Supported: Inbound call routing
- Supported: Omnichannel inbound routing
- Supported: Recording
- Supported: Quality management
- Supported: Call analytics
- Supported: Historical reporting
- Supported: Live reporting
- Supported: Customer surveys
- Supported: Customer interaction analytics
Omnichannel support Features
- Supported: Voice (phone)
- Supported: VoIP
- Supported: SMS/Text
- Supported: Live chat channel
- Supported: Social media channels
- Supported: Mobile applications
Predictive Analytics Features
- Supported: Chatbots
Call Center Studio Screenshots
Call Center Studio Video
Call Center Studio is the World's First Contact / Call Center Software built entirely on Google Cloud. CCS offers scalable, fast, easy to use and affordable pay-as-you-go platform to next-generation call and contact centers. Try today by filling out the free demo form at http...
 Show More Call Center Studio Integrations
- SAP CRM discontinued
- Zoho CRM
- Zendesk Suite
- Verint Workforce Engagement (discontinued)
- BIME Analytics (discontinued)
- Yealink Conference Phones
- Salesforce
- Microsoft Dynamics 365 (formerly Microsoft Dynamics CRM)
- Alcatel-Lucent
- Skype for Business (formerly Lync)
- Windesk
- Cisco Call Manager Express
Call Center Studio Competitors
Call Center Studio Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Android |
| Supported Countries | Anywhere in the world that allows VoIP communication |
| Supported Languages | All languages supported by Google |
Comparisons
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Call Center Studio has proven to be a valuable tool for various businesses and organizations, offering a range of use cases that have been praised by users. One key benefit is the ease of integration and adaptation to the program, making it simple for users to implement and customize according to their specific needs. The training provided by the program helps users quickly familiarize themselves with the software, ensuring a seamless transition.
Customers who have started using Call Center Studio have expressed high satisfaction with its reporting functionalities. The software allows them to easily collect and export data, reducing the need for back-and-forth iterations when it comes to sharing reports with interested parties. This streamlined process not only saves time but also improves efficiency in analyzing data.
Since 2011, Call Center Studio has been an instrumental tool for Technology Call Centers seeking a cost-effective alternative to traditional setups. Its reasonable pricing compared to competitors has made it an attractive choice while still providing valuable features. Additionally, the availability and support of the CCS team have been highly praised by users, fostering long-standing relationships with customers.
One standout feature of Call Center Studio is its clean and clear call flow that ensures high call quality without any distortion in the line. This reliability contributes to improved communication with customers and reduced call wrap-up time, enabling quick call resolution. Furthermore, the software's recording feature has impressed users with its lack of delay when turning it on or off, setting it apart from other options in the market.
Call Center Studio offers useful stats features that allow users to monitor call queues and chat with colleagues, enhancing collaboration within teams. While generally easy to use, some users have reported occasional issues with customer numbers not appearing on the screen, which could be improved upon.
Overall, Call Center Studio has provided practical solutions for managing customer queries efficiently, improving communication with clients, and enhancing customer service across various industries. Its comprehensive features, including call traffic management, IVR routing, customizable reports, and quality speech assurance, make it a versatile tool for call centers of all sizes.
Intuitive and User-Friendly Interface: Users have consistently found the user interface of Call Center Studio to be intuitive and user-friendly, making it easy to navigate and perform tasks. Several reviewers have specifically mentioned that they quickly adapted to the software due to its simplicity and ease of use.
Responsive Technical Support: Call Center Studio's technical support team has received praise from users for their fast response times and helpfulness in resolving issues. Many reviewers have appreciated the prompt assistance provided by the support team, highlighting their effectiveness in addressing concerns.
Flexible Setup and Integration Capabilities: Users have liked the flexibility and ease of setup offered by Call Center Studio, as well as its integration capabilities with third-party applications. Multiple reviewers have mentioned this aspect, indicating that Call Center Studio allows for seamless integration with other systems like Skype and Salesforce, enhancing its compatibility with existing workflows.
User Interface: Some users have expressed that the user interface lacks detail, comprehensiveness, and ease of navigation. They suggested that the interface should follow recent design principles, utilize free space more efficiently, and declutter the options on the right side.
Performance Issues: Several users have encountered issues with the software getting stuck, affecting performance and causing inconvenience. This has led to difficulties in disposing of calls correctly, call drops, and software freezing during high call flow. Users also mentioned experiencing problems while changing tabs, muting calls, and not being able to hear customers.
Queue Management: Users have expressed dissatisfaction with the queue system in the software. They disliked that the queue never breaks and found it difficult to transfer lines to another queue. Additionally, they mentioned disliking the inability to take breaks when there is a queue of calls and not being able to release the software when it gets stuck.
Users have made several recommendations for the cloud-based call center software.
First, users highly recommend trying the software due to its ease of use and controlled design. They find it easy to work with and feel that it meets all expectations. Users appreciate the software's user-friendly experience and suggest giving it a try.
Second, users suggest using the software for businesses with multiple phone lines and the need for online chat communication with customers. They find it useful in managing customer experience effectively and reducing costs. Users advise ensuring structured and healthy business processes when using the software.
Lastly, users recommend organizing call flows correctly to avoid any problems. They believe that Call Center Studio is a fast, practical, and flexible solution with price advantages. Users appreciate its quick setup and find it suitable for their needs.
In summary, users recommend trying the cloud-based call center software for its ease of use, controlled design, and cost-saving benefits. They also suggest using it for businesses with multiple phone lines and emphasizing structured processes. Overall, users find Call Center Studio to be a fast, practical, and flexible solution that meets their expectations.
Reviews
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What I like about this software is that it is very fast, it opens everything easily, it is not complicated to use and I can be online with my customers through the web version or mobile device, no matter where I am, because its cloud-based system allows me to access it on any computer.
- It has many important functions, such as call management, which allows me to know the calls on hold, incoming calls, time of the call, waiting time of the calls, this way I can have more control of how much time I invest to each client.
- The function of recording calls is also very important to know my performance with the client and improve in the future.
- It integrates very well with other applications such as Skype and Salesforce, which are the ones I use.
- It does not have a free version, but in its free trial I could see all the potential that this tool had, so I did not hesitate to purchase.
- It does not have email integration, it should activate that feature soon.
- Its many tools on the dashboard, can become confusing.
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9.5
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9.3
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- A tool that has helped me a lot to handle my clients in a faster, more personal and diligent way, being able to increase my sales margins in a short time. The way this program showed me my mistakes, was decisive for the growth of my business, because I knew how to solve the problems efficiently.
April 21, 2021
Already ready to use
Score 10 out of 10
Vetted Review
Verified User
we can tell that across the whole company but mostly use for our call center. but it is also in use for marketing and product depts to make product researchs etc. it is easy to manage users, ivr and reports.
- User friendly. It has dashboards for each team also able to see all users at the same time.
- Good account management. We can directly reach our account manager through her mobile. Very fast response for urgent issues.
- Even the defaults reports fine enough we can always ask for some spesific reporting formats.
- Dashboards can not be pin to the screen.
97%
9.7
100%
10.0
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- I think the most positive effect of CCS is; it is a cloud based application. During the covid period whole our company started working remotely. We didn't need to make any invesment to deliver service to our customers.
cloud based and more flexible.