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CallFire

CallFire

Overview

What is CallFire?

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99…

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Recent Reviews

Easy to use and effective program.

9 out of 10
February 04, 2015
The corporate headquarters used this mainly in the corporate office. Callfire addressed the issue of widely spreading a pre-recorded …
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Popular Features

View all 14 features
  • Call recording (10)
    10.0
    100%
  • Multi-level Interactive Voice Response (IVR) (7)
    9.0
    90%
  • Answering rules (7)
    8.0
    80%
  • Call reports (10)
    7.3
    73%
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Pricing

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Lite

$99.00

Cloud
per month

Startup

$199.00

Cloud
per month

Grow

$299.00

Cloud
per month

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services
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Product Demos

CallFire Demo API (20130610M)

YouTube
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Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.7
Avg 8.2

Call Management

Customized phone system settings

9.3
Avg 8.4

VoIP system collaboration

Team collaboration via cloud phone system

10
Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.3
Avg 8.3
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Product Details

What is CallFire?

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

Text Messaging
Customizable messages for all recipients, CRM integration, auto-reply management, reporting, available in U.S. and Canada.

Call Tracking
Agent whisper message, call recording, email notifications, Google Analytics integration, phone number tracking and reports.

Voice Broadcast
Call transfers, text-to-speech, custom answering machine messages, call scheduling.


Interactive Voice Response (IVR)
Website integration, multi-question surveys, virtual voicemail box

CallFire Video

Creating Your First Cloud Call Center Campaign Demo

CallFire Competitors

CallFire Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.

PhoneBurner are common alternatives for CallFire.

Reviewers rate Call recording and Call screening and Message alerts highest, with a score of 10.

The most common users of CallFire are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(26)

Attribute Ratings

Reviews

(1-15 of 15)
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Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • I sent out a broadcast message pretty deep in our data base, well three years out. I had one customer come in and buy thanking me for contacting her.
  • Our holiday season was up 35% over last year, this year we used CallFire more than we did in the past.
Justin McClelland | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • CallFire has allowed us to save on staffing costs
  • CallFire has allowed us to funnel our prospects to the appropriate place to best service them.
  • Overall we run more efficiently and are able to operate on a high technological level. Due to these tools we can focus on more innovations for our clients
Jason Revilla | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • We spend less money on poor-producing ad campaigns, which helps focus our spend
  • We are able to gain insights into how staff has to be better trained to help convert prospects at the first point of contact
  • We've received confirmation through tracked calls that our campaigns do in fact product revenue, in turn allowing us to scale up with greater spending.
Benjamin Cutler | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
  • Prior to using CallFire for our collections strategy, we had 10 people making manual calls to our past due customers. There has been a significant improvement in productivity.
Chase Muehlheuser | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
  • CallFire has had ALL positive impact on my business objectives. For instance I no longer waste time leaving voicemails on machines.
  • On top of not leaving voicemails, when the machine picks up, Callfire "parks" the call and you don't have to wait for anything. Your phone is then calling the next number. Again saving more time. It's amazing how many more calls I can get out in a full day.
  • My other favorite item about this product is that I can take notes at the same time. When I'm done for the day or with my call campaign, I can then access each note for each person. This helps me speed up my notes in our ATS and I capture the appropriate data.
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