Easy to use, reliable messaging
CallFire is a quick and easy way to reach out to clients. We use it for special promotions, event invitations, and training information. …
Starting at $99 per month
View PricingOverview
What is CallFire?
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99…
Recent Reviews
Popular Features
- Call recording (10)10.0100%
- Multi-level Interactive Voice Response (IVR) (7)9.090%
- Answering rules (7)8.080%
- Call reports (10)7.373%
Pricing
Lite
$99.00
Cloud
per month
Startup
$199.00
Cloud
per month
Grow
$299.00
Cloud
per month
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
CallFire Demo API (20130610M)
YouTube
Features
Return to navigation
Product Details
- About
- Competitors
- Tech Details
- FAQs
What is CallFire?
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
Interactive Voice Response (IVR)
Website integration, multi-question surveys, virtual voicemail box
Text Messaging
Customizable messages for all recipients, CRM integration, auto-reply management, reporting, available in U.S. and Canada.
Call Tracking
Agent whisper message, call recording, email notifications, Google Analytics integration, phone number tracking and reports.
Voice Broadcast
Call transfers, text-to-speech, custom answering machine messages, call scheduling.
Interactive Voice Response (IVR)
Website integration, multi-question surveys, virtual voicemail box
CallFire Video
Creating Your First Cloud Call Center Campaign Demo
CallFire Competitors
CallFire Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Frequently Asked Questions
CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99 per month.
PhoneBurner are common alternatives for CallFire.
Reviewers rate Call recording and Call screening and Message alerts highest, with a score of 10.
The most common users of CallFire are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(26)Attribute Ratings
Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
We use CallFire for text messaging our clients, as well as for a custom phone system that routes callers to the appropriate company representative. CallFire allows us administrative efficiency. With their communication tools, we're able to automate and track many client engagement and onboarding tasks.
- CallFire provides detailed analytics that show what/when callers select within the phone system
- The text message broadcast feature is a game changer. This allows a company to dispatch text campaigns with specific calls-to-action, with tracking analytics.
- The voice broadcast feature allows a mass automated message to be sent to client phones. This saves a lot of time when the same notification needs to go out to multiple clients.
- I think that CallFire could further innovate if they integrated with Direct Messaging on various social media platforms such as Instagram, Facebook, WhatsApp.
- The IVR feature can be a bit tricky to set up, perhaps more working examples would help. However the support is pretty good when you have questions.
- Applying the CallFire features to Fax may be worthwhile, granted that some business processes are still dependent on fax.
90%
9.0
100%
10.0
N/A
N/A
90%
9.0
- CallFire has allowed us to save on staffing costs
- CallFire has allowed us to funnel our prospects to the appropriate place to best service them.
- Overall we run more efficiently and are able to operate on a high technological level. Due to these tools we can focus on more innovations for our clients
We considered Trello before deciding on CallFire. Trello is a good service that seems to do much of what CallFire does, however we wanted to avoid the labor-hours necessary to get Trello up to speed, as it is very technically involved. We didn't want to hire any additional developers just to get Trello set up and maintained. With CallFire, it was very intuitive and easy to setup quickly.
We use CallFire Voice Broadcasts for our accounts receivable departments across 5 of our North American brands. This has allowed us to prioritize the most important part of our collections team workflow, speaking with customers directly without having to manually make calls.
- Campaigns are dead simple to build and modify.
- Pricing is competitive for the industry.
- Technical support is generally available via live chat and very responsive.
- The services are easy to use and robust, but there is room for improvement. Unfortunately, not much has changed over the last 2 years of use. There haven't been any new features or innovations in that time.
- API integration and automation is not easy for most folks to jump into and there is very little technical support or documentation to take advantage of such features.
- The standard reports are generally sufficient, but there isn't any customization or intelligence available.
50%
5.0
75%
7.5
N/A
N/A
N/A
N/A
- Prior to using CallFire for our collections strategy, we had 10 people making manual calls to our past due customers. There has been a significant improvement in productivity.
November 04, 2015
How CallFire really is the Fire your business needs to keep your engine running strong.
CallFire allows us to utilize our retention leads with little client contact and effectively dial large quantities of customers who are curious. However, our customer base is not aggressively seeking out answers immediately. The automatic dialer and ease of use of CallFire along with the ability to customize client leads and leave personalized voicemails allows our company to effectively reach our large customer base in an efficient manner.
- Ability to call a large base of consumers efficiently.
- Keeps our sales agents engaged and focused with the ease of use.
- Leaves a personalized voicemail to increase client retention.
- Delay in time that clients pick up.
- Volume of customers is quite low.
- Add more features that engage and highlight when customers answer.
- Client retention and nurturing of leads.
- Faster lead conversion.
- Main source of marketing.
CallFire has adapted and changed internally ever since I [have] used it. It is has become, quicker, cleaner and much easier to use. I haven't used any other systems, however I thoroughly enjoy the efficiency and ease to build custom campaigns in minutes. I highly recommend CallFire and see it as a great asset for any call center.