CallFire Reviews & Ratings 2024

Name: Creating Your First Cloud Call Center Campaign | CallFire Help Video
Uploaded: 2014-08-29T19:25:01.000Z
Duration: 27 min 8 s
Description: Creating Your First Cloud Call Center Campaign Demo

Starting at $99 per month

View Pricing

Overview

What is CallFire?

CallFire is a VoIP and messaging solution designed for both external B2C interactions and internal company use. It includes features such as text messaging, call tracking, voice broadcasting, and an interactive voice response (IVR) system. Subscription pricing starts at $99…

Recent Reviews

Easy to use, reliable messaging

9 out of 10

April 28, 2022

Incentivized

CallFire is a quick and easy way to reach out to clients. We use it for special promotions, event invitations, and training information. …

CallFire - Great Bang for your Buck!

10 out of 10

March 31, 2022

Incentivized

We have hundreds of numbers with CallFire across multiple accounts both in house and customer direct. We use the lines for call tracking …

Great autodialer and telemarketing program

10 out of 10

August 27, 2021

Incentivized

We use CallFire as an autodialer for our outbound sales. It is used in the sales and marketing department. CallFire allows our in-house …

Auctions of all kinds with the client in mind.

10 out of 10

January 15, 2019

Incentivized

I [own] an auction house and I use this system to inform customers that there is an upcoming event. I tell them who, when, where and why …

Make the call, make the sale.

9 out of 10

January 08, 2019

Incentivized

We have 6 locations though out South Texas. Each store will do a CallFire campaign when we have our promotions. I know for me when I can …

CallFire Increases Sales Efficiency

10 out of 10

January 08, 2019

Incentivized

It's being used to help run through a high list of sales prospects in a faster manner. I mainly used the Cloud Call Center product in this …

Using CallFire for Call Tracking Boosts our ROI

10 out of 10

January 08, 2019

Incentivized

CallFire helps us by tracking the effectiveness of marketing strategies. We use it for tracking numbers on websites, social media, …

CallFire is a great tool for Entrepreneurs to communicate at scale

10 out of 10

January 08, 2019

Incentivized

We use CallFire for text messaging our clients, as well as for a custom phone system that routes callers to the appropriate company …

CallFire is a must for anyone running digital campaigns!

10 out of 10

January 08, 2019

Incentivized

I'm Jason, owner and operator of Yvlove Digital Agency. Call tracking is an essential component of our lead generation campaigns for …

CallFire is an affordable and simple to use Voice Broadcast and SMS messaging service. It is not feature rich, but can be implemented almost instantly.

9 out of 10

January 08, 2019

Incentivized

We use CallFire Voice Broadcasts for our accounts receivable departments across 5 of our North American brands. This has allowed us to …

CallFire helps my small business in real time!

9 out of 10

January 04, 2019

Incentivized

Our organization uses CallFire for all our call tracking needs. We set up different numbers to track all calls coming from any marketing …

CallFire: Expand your reach with multiple calls at once and see your increase in ROI!

10 out of 10

March 11, 2016

Incentivized

CallFire is a phenomenal product that our managing partner has used as long as he can remember. I have been using the product for a little …

How CallFire really is the Fire your business needs to keep your engine running strong.

6 out of 10

November 04, 2015

Incentivized

CallFire allows us to utilize our retention leads with little client contact and effectively dial large quantities of customers who are …

Haley Kennedy CallFire Review

8 out of 10

October 28, 2015

Incentivized

CallFire is being used by my organization to send out emails to past, present, and future clients of our business. We send various …

Easy to use and effective program.

9 out of 10

February 04, 2015

The corporate headquarters used this mainly in the corporate office. Callfire addressed the issue of widely spreading a pre-recorded …

Read all reviews

Popular Features

View all 14 features

Call recording (10)
10.0
100%
Multi-level Interactive Voice Response (IVR) (7)
9.0
90%
Answering rules (7)
8.0
80%
Call reports (10)
7.3
73%

Return to navigation

Pricing

View all pricing

Lite

$99.00

Cloud

per month

Startup

$199.00

Cloud

per month

Grow

$299.00

Cloud

per month

Entry-level set up fee?

No setup fee

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Return to navigation

Product Demos

CallFire Demo API (20130610M)

YouTube

Return to navigation

Features

Cloud PBX

A cloud PBX system is based on cloud computing technology where data is stored and transferred over the intenet without any need for on-site PBX equipment

7.7

Avg 8.2

6
Hosted PBX
(2) Ratings
Hosted telephony infrastructure obviated the need for local PBX hardware
9
Multi-level Interactive Voice Response (IVR)
(7) Ratings
IVR is a phone menu allowing callers to interact with the system through voice and keypad
7
User templates
(4) Ratings
Create and apply batch configurations to multiple users at once
7.3
Call reports
(10) Ratings
Historical call analysis and trending metrics
9
Directory of employee names
(5) Ratings
Voice directory of all employees for self-service dialing

Call Management

Customized phone system settings

9.3

Avg 8.4

8
Answering rules
(7) Ratings
Ability to enter rules to route calls to main number or other extensions in case of absence
10
Call recording
(10) Ratings
Automatic recording of inbound and outbound calls
8.5
Call park
(3) Ratings
Ability to hold calls in virtual location and subsequently access from any phone in system
10
Call screening
(4) Ratings
Ability to block numbers or send calls directly to voicemail
10
Message alerts
(5) Ratings
Receive SMS and email message notifications for voice and fax messages

VoIP system collaboration

Team collaboration via cloud phone system

Avg 8.3

Mobile apps

Apps are compatible with mobile devices.

8.3

Avg 8.3

Return to navigation

Product Details

About
Competitors
Tech Details
FAQs

What is CallFire?

Text Messaging
Customizable messages for all recipients, CRM integration, auto-reply management, reporting, available in U.S. and Canada.

Call Tracking
Agent whisper message, call recording, email notifications, Google Analytics integration, phone number tracking and reports.

Voice Broadcast
Call transfers, text-to-speech, custom answering machine messages, call scheduling.

Interactive Voice Response (IVR)
Website integration, multi-question surveys, virtual voicemail box

CallFire Video

Creating Your First Cloud Call Center Campaign Demo

CallFire Competitors

PhoneBurner

CallFire Technical Details

Deployment Types	Software as a Service (SaaS), Cloud, or Web-Based
Operating Systems	Unspecified
Mobile Application	No

Frequently Asked Questions

PhoneBurner are common alternatives for CallFire.

Reviewers rate Call recording and Call screening and Message alerts highest, with a score of 10.

The most common users of CallFire are from Mid-sized Companies (51-1,000 employees).

Return to navigation

Comparisons

View all alternatives

Compare with

Reviews and Ratings

(26)

Attribute Ratings

9
Likelihood to Renew1 rating

Reviews

(1-1 of 1)

Sort By *

Companies can't remove reviews or game the system. Here's why

February 04, 2015

Easy to use and effective program.

Verified User

Former Employee in Corporate

Hospital & Health Care Company, 51-200 employees

Score 9 out of 10

Vetted Review

Verified User

Use Cases and Deployment Scope

The corporate headquarters used this mainly in the corporate office. Callfire addressed the issue of widely spreading a pre-recorded reminder message from the President of the company across the organization all at once for the virtual meetings via webinars. It helped communication spread vastly and quickly without any miscommunication or problems.

Pros and Cons

Easy to input phone numbers and details of the employees/departments that need to be included.
Easy to import and export information.
Easy to record messages and send out.