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SAP Sales Cloud

SAP Sales Cloud

Overview

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

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Recent Reviews

Salesforce at a glance

9 out of 10
November 29, 2023
Incentivized
Use SFDC everyday for all accounts and sales information. We have to log everything in the platform for it to be "real" and accurate. If …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Popular Features

View all 31 features
  • Opportunity management (95)
    8.6
    86%
  • Customer data management / contact management (99)
    8.4
    84%
  • Workflow management (99)
    8.2
    82%
  • Contract management (94)
    7.4
    74%

Reviewer Pros & Cons

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Pricing

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N/A
Unavailable

What is SAP Sales Cloud?

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

13 people also want pricing

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Features

Sales Force Automation

This is the technique of using software to automate certain sales-related tasks.

8
Avg 7.7

Customer Service & Support

This component of CRM software automates help desk, call center and field service management.

7.4
Avg 7.5

Marketing Automation

This component of CRM software helps to automate and scale marketing tasks and the subsequent analysis of those efforts.

7.5
Avg 7.5

CRM Project Management

This component of CRM software helps users initiate, plan, collaborate on, execute, track, and close projects.

7.3
Avg 7.6

CRM Reporting & Analytics

Reporting and analytics in CRM software includes sales forecasting, pipeline analysis, and automated dashboards.

7.4
Avg 7.6

Customization

This addresses a company’s ability to configure the software to fit its specific use case and workflow.

7.6
Avg 7.6

Security

This component helps a company minimize the security risks by controlling access to the software and its data, and encouraging best practices among users.

8.6
Avg 8.3

Social CRM

This component of CRM software helps companies leverage social media in engaging with customers.

7.5
Avg 7.2

Integrations with 3rd-party Software

This involves the CRM software’s ability to integrate with other systems, whether external or homegrown.

8.1
Avg 7.1

Platform

8.1
Avg 7.5
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Product Details

What is SAP Sales Cloud?

SAP Sales Cloud is a sales automation platform / CRM that helps organizations make intelligent selling simple, through connection, insight, and adaptability. Leveraging SAP Sales Cloud, organizations can connect and optimize sales processes.

Connect data and sales processes:
Unite data, processes, and people to deliver sales engagements that drive revenue and customer loyalty

Leverage insight to accelerate sales:
Guide sales actions through intelligent recommendations that remove guesswork and help sellers focus on the right business

Adapt and capture new opportunities:
Provide the flexibility to overcome challenges and unique requirements as they shift with new market opportunities

SAP Sales Cloud Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.

HubSpot CRM, Microsoft 365, and Salesforce Sales Cloud are common alternatives for SAP Sales Cloud.

Reviewers rate Single sign-on capability highest, with a score of 9.

The most common users of SAP Sales Cloud are from Enterprises (1,001+ employees).
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Comparisons

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Reviews and Ratings

(210)

Attribute Ratings

Reviews

(1-3 of 3)
Companies can't remove reviews or game the system. Here's why
Score 9 out of 10
Vetted Review
Verified User
Incentivized
We can quickly manage our marketing budgets and responsibilities with the help of SAP Sales Cloud, and we can arrange all downstream components. Due to the user community of experts in charge of resolving difficulties, assisting in the sharing of ideas, and being extremely proactive and prompt in reacting to our company demands, I think it also offers outstanding and highly professional services. I particularly enjoy how this application can organize and save information about our customers and workers, such as tracking customer complaints, producing reports and analyses, and supporting tailored chats that let us efficiently and without any issues engage with our consumers.
  • views of each consumer are provided.
  • Simple to set up according to our company requirements.
  • fostering client loyalty.
  • There is no trial offer.
  • Most of the time, my performance has been stable.
  • Breakdowns are quite rare.
When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
Sales Force Automation (9)
91.11111111111111%
9.1
Customer data management / contact management
90%
9.0
Workflow management
100%
10.0
Territory management
80%
8.0
Opportunity management
90%
9.0
Integration with email client (e.g., Outlook or Gmail)
90%
9.0
Contract management
100%
10.0
Quote & order management
90%
9.0
Interaction tracking
80%
8.0
Channel / partner relationship management
100%
10.0
Customer Service & Support (3)
86.66666666666666%
8.7
Case management
90%
9.0
Call center management
80%
8.0
Help desk management
90%
9.0
Marketing Automation (2)
85%
8.5
Lead management
90%
9.0
Email marketing
80%
8.0
CRM Project Management (3)
90%
9.0
Task management
90%
9.0
Billing and invoicing management
90%
9.0
Reporting
90%
9.0
CRM Reporting & Analytics (3)
90%
9.0
Forecasting
90%
9.0
Pipeline visualization
80%
8.0
Customizable reports
100%
10.0
Customization (4)
65%
6.5
Custom fields
90%
9.0
Custom objects
80%
8.0
Scripting environment
N/A
N/A
API for custom integration
90%
9.0
Security (2)
85%
8.5
Role-based user permissions
90%
9.0
Single sign-on capability
80%
8.0
Social CRM (2)
90%
9.0
Social data
80%
8.0
Social engagement
100%
10.0
Integrations with 3rd-party Software (2)
95%
9.5
Marketing automation
90%
9.0
Compensation management
100%
10.0
Platform (1)
90%
9.0
Mobile access
90%
9.0
  • Smooth work flow.
  • Due to an increase in customers, improved customer involvement has helped the business achieve a good ROI.
  • Since there are more consumers and payments are received on time, profits have grown.
It is simple to eliminate any barrier that might impede client success if we have a complete understanding of the whole customer chain. Ample ERP capability helps my team to assign appropriate resources to each team so they may successfully complete the allocated task. The back-end data provides us with the planning units that move our goals toward the desired degree of marketing and sales.
The platform is simple to use in many departments, and performance can be monitored effectively. The majority of channels have been digitalized, which has boosted output and enhanced consumer experiences. The majority of applications from different departments have been integrated with the ERP system, which has improved teamwork and standardized processes. Sales representatives may go deeper and give potential customers the most helpful information by monitoring performance.
No
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
It is such a large platform that it gives users the ability to control every aspect of the sales process. Everything is centralized, well-organized, and simple to use, from marketing to data to reporting to customer complaints.
I would need to check the documentation at first.
I did not use direct assisntance but they were helpful for while seeking docs related to launching.
There are several special capabilities, such as the ability to transfer calls, create leads, and decide which lead a given query should be projected or tagged into. We needed such features which was available on premium.
No
February 01, 2015

SAP CRM at a glance

Sebastian Jungels | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Reseller
We are a consulting firm specializing in SAP CRM and other products. We use it internally as a playground, training and demo system. We are about to use SAP C4C internally for our sales team.
  • SAP CRM is extremely flexible and the tool of choice for complex business requirements that need a high level of customization
  • It integrates very well with SAP ECC, SAP BW and / or SAP CCtr (and other SAP products) natively which makes it a great application for customer engagement processes in the area of Sales, Service and Marketing
  • It is very robust and has a lot of features that can be utilized
  • Compared to modern CRM applications, SAP CRM lacks an intuitive and easy to use user interface. This is one of the commeon reasons for poor user adoption
  • It does not provide strong reporting or mobile capabilities like Cloud-based applications typically do. Additional hard- and / or software is typically required
  • Administering a CRM OnPremise application requires highly skilled IT staff. Configuration and customization processes are quite heavy and not as easy as compared to Cloud-based products
It all depends on - business requirements and complexity - time-to-deploy - available IT budget and personnell Typically, these days there are a lot of considerations as to why a SaaS based CRM makes more sense. Implementation costs for CRM OnPrem are very high and durations from project kick-off to GoLive are long.
Sales Force Automation (9)
91.11111111111111%
9.1
Customer data management / contact management
90%
9.0
Workflow management
100%
10.0
Territory management
80%
8.0
Opportunity management
100%
10.0
Integration with email client (e.g., Outlook or Gmail)
70%
7.0
Contract management
100%
10.0
Quote & order management
100%
10.0
Interaction tracking
100%
10.0
Channel / partner relationship management
80%
8.0
Customer Service & Support (3)
100%
10.0
Case management
100%
10.0
Call center management
100%
10.0
Help desk management
100%
10.0
Marketing Automation (2)
90%
9.0
Lead management
100%
10.0
Email marketing
80%
8.0
CRM Project Management (2)
75%
7.5
Task management
100%
10.0
Billing and invoicing management
50%
5.0
CRM Reporting & Analytics (3)
80%
8.0
Forecasting
100%
10.0
Pipeline visualization
100%
10.0
Customizable reports
40%
4.0
Customization (4)
100%
10.0
Custom fields
100%
10.0
Custom objects
100%
10.0
Scripting environment
100%
10.0
API for custom integration
100%
10.0
Security (1)
100%
10.0
Single sign-on capability
100%
10.0
Social CRM (2)
50%
5.0
Social data
50%
5.0
Social engagement
50%
5.0
Integrations with 3rd-party Software (1)
80%
8.0
Marketing automation
80%
8.0
Platform
N/A
N/A
  • Improvement on business processes by a leaner It support and leas manual overhead
  • Structured data to be able to report on and therefore make business-critical decisions
  • Improvement of the customer service experience by offering a 360 degree view to eg contact center agents
  • Hollistic view of customer and material master data
  • Ability to integrate eith other SAP, non-SAP or legacy systems
  • Modern user interface compared to legacy environments
  • SAP C4C
Typically, requests do get resolved. Sometimes it does take a bit of explaining the issues but then SAP accepts then and provides a fix
Not Sure
Yes
Yes, in 75% of the times
I had to enhance a web UI component and extended a method. In the method I was not able to access an attribute of the super class as it was declared as private. I raised an OSS ticket and SAP provided a fix the very next day which was critical because we needed it last minute to fix a golive crucial defect.
Andy Salo | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
  • If you are looking for a pure-play gamification solution, Badgeville is a good answer. Badgeville awards badges, points, missions, has several UI features for your website like modules, toast, and croutons.
  • Reporting is lacking. It doesn't always keep accurate record of activities, and doesn't provide much value add vs. internal reporting of the same metrics.
  • No rewards program, or features other than simply points that might provide more value to the user community you are trying to create.
  • I expected to see a strong correlation between gamified actions and driving return visitors, but it wasn't the case.
Lithium, Gigya, and Badgeville. We picked Badgeville primarily because we only needed a gamification engine, and not full set of community features like Lithium. Gigya also addresses more than we needed as they are focused on the single sign on (SSO) space, and gamification is just a feature for them.
The software basically performs as advertised, however, there just isn't much "there there".
The customer support team has been good. Good level of response, and we had escalation pasths when necessary.
4
Community management, development, product management
2
FTE of one community manager and one developer.
  • Gamification for the Offers.com user base.
  • Nothing unexpected.
Unfortunately overall a weak ROI.
No
  • Implemented in-house
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
  • Online training
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
No
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
  • No.
One year renewable contract with flexibility in payment schedule.
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