Campaign Monitor Reviews

69 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>
Score 8.3 out of 100

Do you work for this company? Manage this listing

Overall Rating

Reviewer's Company Size

Last Updated

By Topic

Industry

Department

Experience

Job Type

Role

Filtered By:

Reviews (1-22 of 22)

Andrew Knight | TrustRadius Reviewer
March 03, 2020

As good as anything else, best suited to Salesforce

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

We find it works perfectly for us given that we have a Salesforce environment to manage our contacts and it works well with that. Of all the options we looked into, CM was the most suitable in terms of what it could do from a reporting perspective and design competence.
Read Andrew Knight's full review
John Silva, MBA | TrustRadius Reviewer
February 12, 2020

Awesome Templates. Easy and intuitive Automation Workflows

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If your company can identify customers by email only, then Campaign Monitor is for you. It really makes it easy to build audiences and follow-up with them, either manually or automatically. Campaign Monitor's advanced automation journeys allow you to create journey email series that could nurture users and educate them until they are ready to send your first order.
Read John Silva, MBA's full review
Taylor Johnston | TrustRadius Reviewer
February 05, 2020

If you just need a simple, reliable email builder, Campaign Monitor is the best

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you want an easy to use and reliable email builder tool that makes great looking "bulletproof" emails, Campaign Monitor is the tool to go with. I found the emails looked and worked great on every OS/browser/client, so there was little need for testing for each email sent. It also offers good list management and some automation features. If you need more flexibility with your design and do not mind having to go through more rigorous testing for every email or you need more robust automation/workflow features, it may not be suited to you.
Read Taylor Johnston's full review
Beau Baumbach | TrustRadius Reviewer
January 17, 2020

A step above entry level email marketing systems.

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Campaign Monitor is great if you want to take email marketing seriously and incorporate best practices for email marketing. The spam filters are turned up a bit higher on Campaign Monitor than other entry-level email services which is great for protecting your domain reputation and protecting the end-user. Campaign Monitor is not great for folks looking to get into email marketing because of the price point. Additionally, if a contact is in two lists, that contact will be counted twice against billing, which raises the price a bit when you are looking to create multiple lists with Campaign Monitor.
Read Beau Baumbach's full review
Anonymous | TrustRadius Reviewer
February 14, 2020

Director of Marketing and Business Development

Score 10 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Campaign Monitor is a very functional email marketing software that can be used for both small and large businesses and agency clients. It is suitable for small businesses and multi-million dollar businesses alike. Campaign Monitor is the most functional email marketing software that I have used compared to others in the market. Every other software I have tried in the past would always cause headaches with the formatting of the email designs. Campaign Monitor has the least amount of issues and truly creates beautiful email campaigns.
Read this authenticated review
David Sedillo | TrustRadius Reviewer
May 14, 2019

A Solid, Easy to Use Email Marketing Platform With Room to Grow and Improve

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Perfect for those just starting out, or looking to start crafting and sending marketing emails quickly.
However, pricing is not as competitive for smaller businesses or small organizations.
Read David Sedillo's full review
Sarah Bandy | TrustRadius Reviewer
February 26, 2019

Campaign Monitor is Clever!

Score 9 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I absolutely would recommend Campaign Monitor if asked by a colleague, especially one in the non-profit industry! It's been remarkably helpful in tailoring specific emails and sending them to large segmented groups, and the functionality of designing the newsletters is extremely well-done. It's affordable for how much it does for our organization.
Read Sarah Bandy's full review
Becca Sangwin | TrustRadius Reviewer
July 22, 2018

Pretty Good, But Missing a Few Key Features

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Campaign Monitor is helpful for a company that wants to take the next step to using a higher level email marketing service. It helps get you into automation, dynamic content, and more advanced segmentation. It’s a good step up for teams coming from MailChimp.

It’s not appropriate for companies who are wanting to send out content marketing emails with the intent of them being shared on social media. The social sharing is non existent and embarrassing.
Read Becca Sangwin's full review
Quentin Aisbett | TrustRadius Reviewer
September 26, 2018

Easy To Use. Great Functionality.

Score 8 out of 10
Vetted Review
Review Source

Likelihood to Recommend

For a business who has plans of growing their email list and using email as a key communication vehicle, Campaign Monitor provides a suite of features that will provide tremendous value.

It is perhaps not that appropriate for the small business who doesn't believe they will ever get beyond 2,000 contacts and only wants to send irregular emails.
Read Quentin Aisbett's full review
Anonymous | TrustRadius Reviewer
July 27, 2018

Campaign Monitor...Just Ok

Score 4 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

If you have a large list you need to run through and validate, this is a good service. Pretty easy in import and export lists. Not too great for segmenting lists, there are better services that make it easier and more impactful.
Read this authenticated review
Nicholas De Salvo | TrustRadius Reviewer
December 14, 2017

A great service to get you started, but you'll want to try something else as your list grows.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's an easy-to-use interface that works well for self-service clients and solopreneurs looking to keep in touch with their customers. For more robust automations and triggers, it would be better to look into options like Active Campaign, Infusionsoft, or even MailChimp. Though there can be a significant price difference between those types of services.
Read Nicholas De Salvo's full review
Chris Williams | TrustRadius Reviewer
September 15, 2017

Campaign Monitor - A Well Rounded Email Marketing Platform

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

The platform is robust and should fit almost any business or setup based on your needs. I have used it for as small as single emails and newsletters and it can be used all the way up to building custom journeys with triggers and everything in between. If you are not a designer and do not know any code this platform has a decent amount of pre-made template to use. The cost based on your email list is very competitive with the other competitors in the market. I personally did not like to use it for our transaction emails, but the platform is capable of doing this feature. I use Send Grid for this service instead.
Read Chris Williams's full review
Billie-Ann Woo | TrustRadius Reviewer
September 01, 2017

Campaign Monitor: Good, Basic Email Tool

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

It's a perfectly adequate email sending tool for basic campaigns. Our Salesforce integration was a bit borky with it and I mentioned that the contact management and list/segmentation tools aren't great for a more sophisticated/mature digital marketing operation. If you want to sent some basic campaigns with good data visibility, this is a good fit for you. But if you are at all thinking about automation, I'd leapfrog into those tools rather than this one (forms, lead generation, CRM integration, dynamic lists).
Read Billie-Ann Woo's full review
Tara Robertson | TrustRadius Reviewer
February 15, 2016

Email Marketing Made Simple

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I think for an email marketing tool, Campaign Monitor is spot on. It does what you need it to do and is very easy to use. If you want basic outbound email marketing overall this is the tool to use. I like it much more than other email tools out there. It is less appropriate when you need a more robust inbound solution.
Read Tara Robertson's full review
Anonymous | TrustRadius Reviewer
March 02, 2018

The easiest, most feature-packed way to keep in touch with customers

Score 8 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

I don't have a large list, so this works well for me. However those with large lists might be put off by the way that the import feature works, or by the huge difference in the pricing structure. All in all, it is a really great product, and I plan on sticking with it.
Read this authenticated review
Anonymous | TrustRadius Reviewer
August 03, 2016

Campaign Monitor allows novice users to send & monitor their email campaigns. Expert email marketers need not apply.

Score 7 out of 10
Vetted Review
Verified User
Review Source

Likelihood to Recommend

Campaign Monitor is suited to cases where the emails that you send are heavily templated, and will not deviate much from that template. We use it primarily for internal communications to staff as opposed to sending an Outlook email, as it provides us with stats on open rate, clickthrough, etc. It is less appropriate for cases where you anticipate a lot of deviation between email communications and would rather have full control over the look and feel of the email.
Read this authenticated review

Campaign Monitor Scorecard Summary

Feature Scorecard Summary

WYSIWYG email editor (4)
8.8
Dynamic content (19)
7.2
Ability to test dynamic content (1)
8
A/B testing (19)
8.3
Email deliverability reporting (1)
10
Standard reports (1)
10

About Campaign Monitor

Campaign Monitor is an easy-to-use email marketing tool that allows entrepreneurs at growing businesses to send beautiful, relevant newsletters, creating a reliable channel to grow engagement with their subscribers and promote loyal readership. Our beautiful templates, drag and drop interface and engagement-based segmentation allow marketers to deliver targeted content to large lists of subscribers with ease.
Categories:  Email Marketing

Campaign Monitor Features

Email & Online Marketing Features
Has featureWYSIWYG email editor
Has featureDynamic content
Does not have featureAbility to test dynamic content
Does not have featureLanding pages
Has featureA/B testing
Does not have featureMobile optimization
Does not have featureEmail deliverability reporting
Does not have featureList management
Does not have featureTriggered drip sequences
Reporting & Analytics Features
Does not have featureDashboards
Does not have featureStandard reports
Does not have featureCustom reports
Pre-Send Testing Features
Does not have featureURL Validation
Does not have featureLink Tracking
Does not have featureImage Validation
Does not have featureInbox Display
Does not have featureEmail Accessibility Tools
Does not have featureSpelling and Grammar Check
Does not have featureSpam Testing
Does not have featureEmail Previews
Does not have featureAssign Reviewers
Does not have featureEmail Version Control
Does not have featureTask Lists
Does not have featureReview Status Updates
Additional Features
Has featureMobile Ready Templates
Has featureInbox Preview
Has featureEmail Automation
Has featureUnlimited Contact Lists
Has featureList Segmentation
Has featureCustom Fields
Has featureFacebook Subscribe
Has featureSocial Sharing
Has feature24/7 Support
Has featurePersonalization
Has featureTemplate Gallery
Has featureSpam Testing
Has featureBranding

Campaign Monitor Screenshots

Campaign Monitor Integrations

SoClever, LiveChat, SessionCam, Lytics, Zapier, Salesforce, Facebook Subscribe, MailSync

Campaign Monitor Competitors

Pricing

  • Has featureFree Trial Available?Yes
  • Has featureFree or Freemium Version Available?Yes
  • Does not have featurePremium Consulting/Integration Services Available?No
  • Entry-level set up fee?No

Campaign Monitor Customer Size Distribution

Consumers
0%
Small Businesses (1-50 employees)
40%
Mid-Size Companies (51-500 employees)
50%
Enterprises (> 500 employees)
10%

Campaign Monitor Support Options

 Free VersionPaid Version
Phone
Live Chat
Email
Forum/Community
FAQ/Knowledgebase

Campaign Monitor Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone
Supported Languages: English