Overview
What is Capgemini Intelligent Service Center?
Paris headquartered IT service company Capgemini offers service desk outsourcing. They state their Intelligent Service Center leverages data and analytics to build business intelligence and drive continuous improvement.
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What is Capgemini Intelligent Service Center?
Paris headquartered IT service company Capgemini offers service desk outsourcing. They state their Intelligent Service Center leverages data and analytics to build business intelligence and drive continuous improvement, and describe the following benefits:
- Digital functionality that offers support via the user’s preferred channel.
- Knowledge management and analytics that translate support-relevant data into actionable IT and business intelligence.
- Contextual prioritization to quickly resolve low-priority incidents to reduce impact on business operations.
- Predictability that ensures accurate resolution times.
- Gamification that applies game elements to engage users and deliver information in a memorable way.
- Personalization that delivers tailored support and technology adapted to user role, business goals and preferences.