TrustRadius Insights
Users have reported that Centercode simplifies the process of organizing and executing beta tests, resulting in a more streamlined and …
Starting at $500 per month
View PricingOverview
What is Centercode?
Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.
Recent Reviews
Pricing
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $500 per month
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Centercode?
Centercode takes complex and time-consuming processes that have historically been managed by disparate systems and brings them into a single solution. The end-to-end software platform enables companies to manage Customer Validation (Alpha, Beta, and Delta) testing in one environment, at scale.
Centercode Features
- Supported: Control from one interface. The Centercode Platform combines a community design and project customizations for specific testing needs.
- Supported: Connected data. Centercode centralizes and syncs project components — emails, surveys, issues, praise, tester profiles, agreements — so that creating a holistic Customer Validation report is as simple as clicking a button.
- Supported: Issue prioritization, and project templates. Centercode users can build a Customer Validation testing program.
- Supported: Create isolated project spaces and control exactly who has access to what. From surveys to feedback to community collaboration, GDPR compliance in maintained while collecting and managing sensitive data.
- Supported: Integrations. With APIs and webhooks that connect incoming issues, ideas, and praise to tools like Jira, Salesforce, and Tableau.
Centercode Screenshots
Centercode Video
Centercode provides leading beta test management solutions.
Centercode Integrations
- Jira Software
- TestFairy, from Sauce Labs
- Salesforce
Centercode Competitors
Centercode Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
Centercode Downloadables
- Customer Validation in 20 Minutes: This ebook gives a quick overview of Customer Validation and how it's supporting modern-day development styles and moving technology products forward.
- Delta Testing 101: Learn practical techniques for post-launch continuous customer testing within an agile environment. This whitepaper has practical techniques for rapid, ongoing feedback.
- Customer Validation Industry Report 2019: Explore the tools and processes that are propelling Customer Validation programs into 2019. Get an in-depth industry trends analysis in this report.
- Tableau Case Study: Tableau leverages Centercode to increase Beta Team productivity by 100%.
- Customer Validation: A Visual Workshop: This infographic will help you tackle the common challenges of customer testing and explore modern techniques for process improvement.
Frequently Asked Questions
Centercode Connect is a hosted software platform that provides all of the tools needed to run a beta program: recruiting, NDA management, product distribution, surveys, bug reports, forums, reporting, and more.
Centercode starts at $500.
The most common users of Centercode are from Enterprises (1,001+ employees).
Comparisons
Compare with
Reviews and Ratings
(8)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
Users have reported that Centercode simplifies the process of organizing and executing beta tests, resulting in a more streamlined and user-friendly experience. The platform is specifically designed to manage external beta programs and communities, covering everything from recruiting participants to collecting valuable feedback. Users appreciate the end-to-end management capabilities of Centercode, which allows them to log beta testing tasks and follow pre-created task lists.
Centercode finds extensive use in the Transportation and SketchUp sectors of Trimble, particularly for the rigorous testing of hardware and software for trucks. It serves as a comprehensive solution for managing beta cohorts across all products within the company, playing a critical role in ensuring efficient product releases. One notable use case is the management of the pregnancy Band product, where Centercode has proven to be an essential tool.
The Bose Customer Validation team leverages Centercode to conduct alpha and beta tests for their products and features. This helps them identify bugs, validate the user interface and user experience, as well as gather insights before launching a product. Additionally, the Beta and Usability Testing Associate relies on Centercode to run end-to-end customer validation studies post-launch, providing detailed feedback to stakeholders from various departments. The transparency and successful product management enabled by Centercode have greatly contributed to building effective beta programs involving Marketing, Product, Sales, and Engineering teams.
In summary, Centercode offers a user-friendly platform that simplifies the organization and execution of beta tests. Its end-to-end management features make it ideal for managing external beta programs and communities, while also catering to various industries such as Transportation and SketchUp sectors. With its versatility and ability to streamline product releases, Centercode has become an indispensable tool for companies aiming to gather feedback and ensure successful product launches.
Users commonly recommend the following improvements for Centercode:
-
Additional features: Users suggest adding features such as integration with calendars, the ability to opt-out of email notifications, and better clarity and ease of use with actions around groups. They also recommend linking or connecting surveys with reports. Additionally, users suggest improving controls around reporting for a higher level of intuitiveness.
-
Take full advantage of support and training: Users highly recommend taking advantage of the Centercode team's expertise by asking questions and understanding the process for maximum benefit. They believe that spending time going through the learning material provided by Centercode will greatly support the staff.
-
Plan sufficient time for onboarding and learning: Users advise planning enough time to learn and onboard the platform effectively. They recognize that Centercode is a very good tool for running beta tests but emphasize the importance of dedicating time to understanding and utilizing its capabilities properly.
Overall, users value Centercode's ability to manage and conduct user testing projects efficiently. However, they highlight the importance of ongoing feature enhancements, utilizing support resources, and allocating sufficient time for onboarding and learning to maximize the platform's benefits.
Attribute Ratings
Reviews
(1-7 of 7)Companies can't remove reviews or game the system. Here's why
July 08, 2022
Centercode experience from a CSM perspective
We mainly used Centercode to log out beta testing task in a Project Management style that involved hundreds of people/employees globally. We follow a pre created task list that was initially added by our Project Admin while we proceed with the actual Beta Testing. The end result is now what we call Zoom Events.
- The Project Management style of logging tasks allows us to be nitty gritty with our beta testing
- The ability to be able to cross check what other or similar items in the group captured adds value by visibly other issue similarity other testers captured
- The ability to manage view access on a SSO config allows easy access only to those that are part of the actual beta testers on a "need to know" basis
- The first thing I noticed that was raised was that when we were all logged in and adding stuff, the performance was somewhat degraded (slow)
- I think it would've been easier to have drop-downs created/added per category/area of what's being tested. This adds up to productivity instead of just free text typing
- I definitely had an issue using this with Safari as it wouldn't load some of the items eventhough I had mine updated to the latest version. It'd be great if it worked well regardless of the browser used
Centercode is used within the Transportation and SketchUp sectors of Trimble. It is used to test nearly every new product and release in both of these divisions. For Transportation specifically, Trucks are very expensive and complex to test hardware and software on. Simulators only allow us to test so much of our products, so Centercode helps us test real solutions in real world driving environments with real customers. This helps us catch many critical bugs and get design and UX input that we otherwise do not have.
- Centralizing Customer Feedback
- Communicating with testers en-masse
- Survey and feedback form customization
- Tag and attribute searching for forms, messages, and surveys
- Report graphics with large datasets
- More of a focus on B2B beta testing and not solely business to customer
We use it across our company to manage ongoing beta cohorts for all products. On my product, the pregnancy Band, we use it heavily and have set up a complex workflow and utilize automatic and ad-hoc surveys and reports heavily. We also use the Ideas, Feedback, and Bugs sections. In a way, we are using it as a CRM to manage who is in our Beta, and based on the automatic flows, remove them from the Beta after a certain amount of time has passed. However, all of this setup was complex to implement and we really pushed the boundaries of what it was designed for. It is therefore complex to maintain and train on.
- Reporting with insights across multiple surveys in one report
- One stop shop for beta users to access a lot of information about how to test
- Discussion board for beta users to +1 each other's feedback
- The number of steps required to create a survey is way too much
- There is a ton of customization available, but it's not clear what way is best to set things up
April 08, 2021
5 years with Centercode and still going strong!
The Bose Customer Validation team is using Centercode to run Alpha (internal) and Beta (external) tests for products and features throughout the whole company. We aim to test and validate any new product or feature before it hits the shelves (or your headphones/speakers/etc.).
- All encompassing space to communicate with testers and gather feedback
- Quick support
- A community space for testers
- Tool itself is very cumbersome and repetitive
- Formatting is difficult
- Tool improvements take a while to roll out
My title is the Beta and Usability Testing Associate, and I currently run all end-to-end customer validation studies on our products post-launch. I use Centercode to conduct anywhere between 12 and 20 alpha/beta tests a year and give detailed feedback to stakeholders. My stakeholders include hardware product managers, software product managers, QA, Customer Support, Marketing, and Executive Leadership. Utilizing Centercode allows our team to catch bugs, Validate UI/UX, and gather additional insights early in the product development life cycle to ensure that we launch a great product.
- One stop shop for all beta testing needs
- Easy to use platform
- Great customer support for beta managers
- Great reporting tools
- Interface allows beta managers to curate a test space specific to their companies needs
- Great tool for recruitment
- Some short cuts to curating test spaces
- Not having to change survey links each new test, annoying if I am running 4-6 tests at a time
- ability to segment iOS and Android feedback in one test space (I always have to run two tests every beta as my team wants to see iOS vs. Android specific feedback bc they are different experiences)
April 08, 2021
The Ultimate Beta Testing Tool
Centercode has been instrumental as we build our team's beta program. Every customization and ask has been supported as we create the best possible experience for our customers. This tool is primarily used by Marketing, Product, Sales, and Engineering in our alpha and beta programs. Centercode has enabled transparency and successful product management across all teams involved in product releases.
- Program customization
- Empowerment across all teams
- UI Appeal
- Great customer support
- Enterprise training (training sessions are long/not customized to company)
- Intuitive UI for program managers
- High cost financially
August 16, 2014
Centercode Makes Beta Easy
Score 10 out of 10
Vetted Review
Verified User
We use Centercode to manage our external beta programs and community. From recruiting to collecting feedback, Centercode makes organizing and executing beta tests easy and useful. I find that Centercode makes it easy to communicate with testers and keep them engaged. Its a cohesive platform for end-to-end management of testings.
- One stop destination for managing all aspects of testing, including community, recruiting, feedback (bugs, suggestions, surveys).
- Easy way to communicate with testers and collect their feedback
- Customizability, I can customize the platform to address differences between products.
- Learning Curve - Centercode is very customizable, this means it takes some time to learn all of its ins and outs.
- It isn't the sexiest looking platform out of the box, but allows you create your CSS and make it look how you like.