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Lumen Next-Generation SIP Voice Services

Lumen Next-Generation SIP Voice Services
Formerly CenturyLink Enterprise Voice SIP Services

Overview

What is Lumen Next-Generation SIP Voice Services?

Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution…

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Recent Reviews

TrustRadius Insights

Multiple clients have used Lumen/CenturyLink for SIP handoff, and their experiences have been mostly positive with occasional …
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Worth the price!

7 out of 10
July 19, 2022
Incentivized
CenturyLink Enterprise Voice SIP was very reliable for the time that I used it. Compared to other phone companies it is definitely the …
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Pricing

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What is Lumen Next-Generation SIP Voice Services?

Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Lumen Next-Generation SIP Voice Services?

Lumen Next-Generation SIP Voice Services (formerly CenturyLink® Enterprise Voice SIP Services) provide Dedicated LD and/or Toll-Free Service using a SIP connection. These services leverage our network footprint in the U.S., EMEA and LATAM to provide more than a point solution for customers solving for operational and efficiency challenges.
• Enterprise Long Distance
• Enterprise Managed Messaging Service
• Enterprise Toll Free
• International Toll-Free Service (ITFS)
• International Local Inbound (ILI)
• TDM/PRI and switched services

Lumen Next-Generation SIP Voice Services Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo
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Comparisons

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Reviews and Ratings

(11)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Multiple clients have used Lumen/CenturyLink for SIP handoff, and their experiences have been mostly positive with occasional interruptions and downtime. The use of SIP offers resiliency and failover, providing advantages over traditional PRI and voice trunks. The voice quality is dependent on the ISP/carrier, such as Lumen/CenturyLink, which has provided good and reliable service. While using Lumen/CenturyLink may incur costs and delays compared to other competitors offering similar services, Zach, the account representative, has been helpful in ensuring the best value for the clients.

One key use case of CenturyLink Enterprise Voice SIP Services is its organization-wide implementation as part of a distributed platform sold as a service. It is utilized for inbound and outbound voice PSTN services at the US-based HQ. The solution needed to be reliable, cost-effective, low maintenance, and support high availability. CenturyLink Enterprise Voice SIP has proven to be very reliable and more affordable compared to other phone companies. It offers the flexibility of modern VoIP services with old school telecom grade reliability. The service is used across the entire organization, delivering services to the corporate office and other locations via a hybrid VOIP phone system. This setup allows for handling calls without the need for standard copper phone lines or costly hosted services. Additionally, international calls can be made without incurring extra long-distance charges.

Attribute Ratings

Reviews

(1-7 of 7)
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July 19, 2022

Worth the price!

Score 7 out of 10
Vetted Review
Verified User
Incentivized
My company mainly consists of inbound and outbound calls. Having a system like CenturyLink Enterprise can offer a lot of flexibility. Since we have many employees it helps that the system is easy to navigate. Most platforms do not include shortcuts or quicker routes like Century Link Enterprise does.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
We have many business partners all around the world and communication is a huge thing for us. we use to jump on calls thru a cellphone provider but the service will be awful since it was super far away. As soon as we upgraded to CenturyLink, the issues are now fixed we no longer need to worry about hearing feedback on the phone.
Score 6 out of 10
Vetted Review
Verified User
Incentivized
CenturyLink SIP is an acceptable solution if you have an on-prem PBX (ShoreTel, Mitel, etc) that accepts SIP.

I have found a better solution is to run two different carriers through SD-WAN (such as Bigleaf or Velocloud MSR) and use a provider like BCMOne (formerly NexVortex) to manage the SIP.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
[CenturyLink Enterprise Voice SIP is] good for environments that require tried and true SIP services, where high-quality voice is a requirement, and backed by a large, global company, with global footprint. CenturyLink voice is also well-suited to environments that want to use MPLS to interconnect their offices, as the same voice circuits can be used for data as well; however, the circuits are relatively expensive, even as far as MPLS goes, and watch out for Lumen's "fees" that often aren't included when you see their quote. Also beware if you require a rapid turn-up or have a very small or inexperienced staff, as MPLS with BGP deployments are great once they're up and running, but can be complex to design and implement.
Craig Nichols | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Incentivized
This is somewhat tricky to answer. They are many aggregate providers that as a large portion of their business, resell Lumen. Somewhat ironically they do a much better job at supporting and selling the Lumen service than Lumen itself.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
CL's SIP product is well suited to traditional enterprise customers who have med to large on-prem telephony deployments, and need to migrate from legacy TDM circuits, or are combining multiple deployments into one central solution.
Score 8 out of 10
Vetted Review
Verified User
Incentivized
The service is well suited to a larger organization that requires multiple call paths or the flexibility to add or remove call paths regularly without the need for physical installation of copper lines. SIP Service is probably too costly for a smaller organization without the need for multiple lines.
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