Overview
What is Dayforce?
Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.
Big fan of Ceridian Dayforce Wallet for our Org
Dayforce
1 year after implementation
Ceridian Dayforce - strong suite of products that can be great.
Ceridian Dayforce Review
Great Timekeeping and Payroll Solution
Ceridian Dayforce Honest Feedback
Ceridian Dayforce review
Ceridian Dayforce Review
DayForce HCM - The Lifesavers of the HR/Payroll Profession
One stop shop for HRIS, but could be better
Ceridian Dayforce in a nut shell
Dayforce: Great product but has its limitations.
HCM, WFM, Payroll, Performance, Compensation, Succession and all HR data …
How Dayforce Differs From Its Competitors
Impact on Decision Making
Using Dayforce for Compliance
- Entitlement policies - adhering to the multiple state and local jurisdictions
- Over-time and regular rate of pay calculations
- W-2 recordkeeping and reporting
- PPACA recordkeeping and compliance
- State withholding
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Using Dayforce for Compliance
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Using Dayforce for Compliance
Impact on Decision Making
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Pay calculation (568)9.090%
- Update personal information (578)8.787%
- Pre-built reports (572)7.777%
- Report builder (572)7.676%
Reviewer Pros & Cons
Pricing
What is Dayforce?
Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.1Employee demographic data(505) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.4Employment history(540) Ratings
Employment history is the ability to track previous positions held.
- 8Job profiles and administration(530) Ratings
Job profiles and descriptions can be created and edited.
- 7.8Workflow for transfers, promotions, pay raises, etc.(532) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.4Organizational charting(483) Ratings
Organizational charting is the ability to create hierarchical charts.
- 7.7Organization and location management(528) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.5Compliance data (COBRA, OSHA, etc.)(352) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(568) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 7.5Support for external payroll vendors(283) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.9Off-cycle/On-Demand payment(132) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8Benefit plan administration(457) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9Direct deposit files(553) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.5Salary revision and increment management(437) Ratings
Salary revision is the ability to modify individual employee pay.
- 8.1Reimbursement management(294) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.3Approval workflow(496) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.7Balance details(510) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7.9Annual carry-forward and encashment(417) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.5View and generate pay and benefit information(565) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.7Update personal information(578) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8View company policy documentation(398) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.1Employee recognition(206) Ratings
thank a team member
- 8View job history(474) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 7.5Tracking of all physical assets(97) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.6Report builder(572) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.7Pre-built reports(572) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 6.3Ability to combine HR data with external data(400) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 7.8New hire portal(364) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.9Manager tracking tools(320) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 7.5Corporate goal setting(202) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.9Individual goal setting(221) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.6Line-of sight-visibility(189) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.9Performance tracking(226) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.5Performance plans(246) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.6Performance improvement plans(210) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.9Review status tracking(248) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 7.9Review reminders(244) Ratings
System can generate reminders to ensure review completion timeliness.
- 8Multiple review frequency(219) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 7.2Create succession plans/pools(94) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 6.9Candidate ranking(102) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 6.6Candidate search(107) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 7.1Candidate development(94) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 7.5Job Requisition Management(271) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 7.5Company Website Posting(265) Ratings
Software allows postings to be displayed on the company website
- 7.5Publish to Social Media(222) Ratings
Software provides ability to publish postings to social media sites
- 7.5Job Search Site Posting(254) Ratings
Software provides ability to publish postings to top job search sites
- 6.6Duplicate Candidate Prevention(217) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 7.4Applicant Tracking(264) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 7.3Notifications and Alerts(258) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Dayforce?
Dayforce is a global people platform for the modern workforce. An enterprise HCM solution, Dayforce combines payroll, HR, benefits, talent management, and workforce management in a single cloud application to power today’s boundless workforce. Dayforce helps organizations unlock their full workforce potential and operate with confidence no matter where they operate in the world.
Dayforce is headquartered in Toronto, Ontario and Minneapolis, Minnesota with operations across the globe. The company’s brand promise to make work life better is the commitment it makes not only to customers, but to its own people and the communities Dayforce operates in.
Key product areas:
· HRIS
· Global payroll, on-demand pay
· Benefits
· Workforce management, including time and attendance and task management
· Talent acquisition, including recruiting and onboarding
· Talent management, including performance management, succession planning, compensation management, engagement surveys, and an integrated learning management system
· Advanced reporting, analytics, and dashboards
· HR self service via the Dayforce mobile app
Dayforce Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Dayforce Screenshots
Dayforce Integrations
Dayforce Competitors
Dayforce Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | Global |
Supported Languages | English (US), English (GB), French, French Canadian, Spanish (Latin America), Spanish (Spain), Italian, German, Polish, Simplified Chinese, Dutch, Hindi, Portuguese (Brazil), Croatian, Czech, Romanian, Bulgarian, Slovak, Japanese, Korean, Hungarian, Thai |
Dayforce Downloadables
Frequently Asked Questions
Dayforce Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 1% |
Mid-Size Companies (51-500 employees) | 18% |
Enterprises (more than 500 employees) | 81% |
Comparisons
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Reviews and Ratings
(1131)Attribute Ratings
- 8.7Likelihood to Renew86 ratings
- 10Availability12 ratings
- 5Performance13 ratings
- 6.2Usability60 ratings
- 7.7Support Rating65 ratings
- 7.3Online Training18 ratings
- 7In-Person Training11 ratings
- 6.6Implementation Rating43 ratings
- 8.8Configurability13 ratings
- 9.9Product Scalability14 ratings
- 8Ease of integration8 ratings
- 9.9Vendor pre-sale12 ratings
- 8.9Vendor post-sale18 ratings
Reviews
(201-225 of 266)Dayforce HCM will save you time and money
- One ID for an employee.
- You can customize the set up to meet your needs.
- Truly EVERYTHING can be customized within Dayforce. You can have layers upon layers of seniority, company structure, timesheet rules, etc.
- Everything you do is real time. This makes it so easy to see where your labor costs are at any moment. The second an employees shift closes by them clocking out for the day, the hours are loaded into their time sheets and the system knows how much the employee needs to be paid. Even better, the minute Payroll opens the pay cycle, the employee can ALSO see how much their pay check is going to be. This puts the responsibility back on the employee to verify that their timesheets are correct.
- Support has improved, but it is still in need of improvement. The response time could be faster. Although on pay day they are spot on and help immediately.
- To be able to log in as an employee and only see what they see would be unbelievable! Dayforce has an unbelievably great self service portal, but when an employee has an issue, it is difficult to help them because you aren't able to log in and see what the employee is seeing due to the fact that you have more powers within the system.
- Report writing has gotten much easier, but it still needs a little bit of work. In order to write reports in the system, you still need to know quite a bit about the system.
Dayforce is our Hero
- Employee Data
- Reporting
- Performance Tracking
- Talent Management
- Employment Maintenance / Management
- Transfer/Promotion: As a member of our HRIS team who manages employee data, transfers and promotions are my personal favorite. The seamless and quickness of processing these requests makes our jobs clean and easy. In return, we are allowed to make the quick adjustment due to business needs.
- Employee Relations: Team Relate is something that Dayforce does particularly well. With the recent update to the Team Relate, we are able to really get a deeper dive into the comparability between a manager and employee. Allowing our managers to really focus on engagement and truthfully tie into attrition across the company. With our company pillars, this really is a fine touch in driving home and provide the resources for our managers to live out our company motto.
- Reporting: Reporting allows for our organization to quickly provide Operational Leaders and managers with real time data that is crucial to manage employees / business needs / business analytic / performance base, etc. What especially nice about this feature, is that we are able to generate reports to specific roles as well as auto delivering reports to specific leaders within the company.
- HR Profile/Employee Tracking: The cleanliness and easy access to employee profiles is really what makes the job of our HRIS specialist that much simpler. With everything located in one place and quickly visible, it is without guarantee that this function is anyone favorite who is consistently working in the system daily on employee's profiles.
- Within the new People screen, we are unable to have access to the employee file. The employee file is something that is crucial to our managers as well as our HRIS team and something that we utilize daily. For now, we are able to go through the old "My HR" screen, however, still looking for a new upgrade to provide the file feature.
- I would like to see labor distributions easily readable in People. Right now the locations need to be populated in order to see if there is a labor distribution available.
Dayforce and Cross-Functional Integration
- As stated in the previous answer we utilize both the time and payroll features of Dayforce. This cross-function integration prevents us from having to import time data from another platform.
- It also keeps all data on one platform so that it all flows between the different features and functionalities. For example, changing someone's time-sheet and then recalculating in payroll is intuitive and avoids going into another system to make the change and re-importing whole loads of time data.
- The integration also maximizes attendance usage, as time data is tracked continuously under attendance and is adjusted with any time adjustments in real-time. This makes attendance and time flow between one another seamlessly and efficiently.
- Dayforce's continuous calculation in general is a great capability of the system to make adjustments when they are necessary and see their effects immediately.
- Payroll-complementing features such as report building, third-party remittance, organizational/job mapping for workers comp and year-end filing also work smoothly.
- While I have been helped tremendously by Dayforce's customer support line, I think I would prefer if resolutions were made during that same call if business time allows for it for both sides of the transaction. While deferring resolutions through ticket logging is generally ideal, a call in might--generally speaking--call for resolution during that call, even if its not immediate. This would only apply to urgent issues of course and ticket logging through the support portal for less immediately urgent issues generally works just fine.
Dayforce is quick and easy to both learn and use
- Pairing you up with a company like business to ask questions.
- Account Reps are always there for you, even after you go live!
- Their product support.
- Training could be better.
- Performance module is new, but Ceridian is open to change.
Business Analyst Review of Ceridian
- The reporting is flexible and easy to create with preformed topics to get the information you need
- There is online help to follow which is informative when trying to learn how to use the application.
- Problems can be added to online ticket system and tracked with the support staff responding quickly via a phone call for or email depending on the severity.
- New reports at the end of the year are a normal occurrence when doing new implementations. There needs to be more flexibility to get these done in the time required. Development should be available all year.
- The removal of Silverlight needs to be replaced quicker for a better browser experience.
Could be improved
- Able to process payroll/haven’t missed a payroll
- User friendly
- We’ve been having a lot of issues with our benefit feeds and having to do them manually
- Reporting isn’t that great and can be improved - some of the canned reports are structured weird and makes it difficult to sort
- Lots of things that Dayforce “can’t” do that their competitors can do
- Supporting portal has gotten better but can be improved - language barrier with tickets being routed overseas
- Dayforce charges for everything - simple fixes and escalated tickets to professional services are always $2,000+ sometimes it’s just for adding a column to a report
So much better than I had imagined!
- Related to payroll DF does well in improving payroll efficiencies. The ability to import data into future pays , as well as, multiple pay groups, has been a huge improvement to help us get ahead.
- The link between HR benefits and payroll has been immense help in streamlining the benefits process and getting It into payroll.
- We are fairly new with the system and from what we've seen so far we like a great deal. We were initially told that DF would allow a bonus to be input into an EE's HR file and it would be rolled into payroll, however , that does not work without the system adjusting an employee's annual compensation. We were also told that if an employee changed to a different state and they didn't change their address to the new one until a few months after that the system would adjust the taxes retroactively. This also does not occur. HR is having problems that I can't provide enough detail on.
Ceridian is worth it!
- Allow for some automation - example, paying certain employees a shift bonus that is coded within the time cards. Saves hours as it was manual before to obtain.
- Payroll process.
- All one system - from HR to time cards to payroll.
- Reporting - it is getting better, but still requires some tech skills. We want to be able to pull any information in the system no matter what table they are in.
- Entitlements could be a little easier to setup.
- Professional services - gets frustrating at paying for any help.
Dayforce Review
- Calculating pay across timesheets and paystubs.
- Configuration of features. You can make it as unique as you need to.
- Having information available throughout the organization.
- The Schedule Planning > Shift Rotation screen is hard to use and time consuming. It would be easier if it had a filter option in order to find employees and update their shifts instead of scrolling and individually selecting each day.
- The authorizations on the Timesheets screen is not linking properly to the Pay Admin Checklist screen and does not reflect authorized records . If the screens can be linked more seamlessly, it would improve our processes.
- Reports do not always work.
Dayforce is well suited when needing to communicate across the organization and information is readily available.
It is less suited when transferring information from one screen to another and sometimes it does not link over properly.
Dayforce could be improved if more features were seamless.
One source of Truth
- The integration of data by not having to enter redundant data in each of the available modules.
- The workflows (WFM) are such an advantage when applying compliance and consistency in applying processes. Also, inclusion of Leaders awareness of what is being applied in their respective areas.
- Payroll / timekeeping integration with the numerous pay policies that we have installed in our organization along with customized work schedules.
- Every module and process should have options for customizable Alerts / Notifications that can be integrated with MS Outlook and Email.
- The Attendance Tracking function can be programmed to be more User friendly - along with customized reports.
- The Recruiting module can be enhanced to allow customized declined letters or correspondences.
Dayforce HCM: High potential to make your work life truly easy
- Highly customizeable via multiple features that have high level of detailed setup configurations. For example, the Entitlement feature allows you to set up very granular rules and timing recurrences for when/how employees should accrue sick/vacation/floating holiday time.
- Continuous calculation of payroll. All changes made in the system can be brought up to current for payroll with the click of a button.
- Automation of HR related Dayforce functions. Using the Data Mapping rules, you can configure Dayforce to automatically populate data into employee profiles, cutting down on manual administration.
- Reporting. Dayforce's reporting tool is rather basic in what is readily available and understandable by customers without Support intervention. To really get the most out of the reporting tool, you need to have a good understanding of writing SQL queries and how Ceridian's database is constructed, which is not readily disclosed.
- Upgrade releases. There are constant system upgrades and hotfixes being applied in the system. They come constantly and it can be hard to keep up with the constant changes and new features, but there are also the bugs that arise with each new release or hotfix that can interrupt daily operations.
- Platform stability and speed. Because Dayforce is currently being migrated away from Silverlight and to HTML, the platform is unstable and prone to freeze or crash after prolonged usage.
Using Dayforce would most likely be overkill and less desirable for smaller companies, as it can be difficult to constantly update and change the configuration of the company as company size and business complexity scale.
Needs Work
- Employee Friendly
- Report writer
- Benefits area - too many manual processes.
- Leave of Absence
- One size does not fit all.
- Contacts that you work on for the feeds.
The Dayforce is strong with this one!
- One employee record! This greatly simplifies the functionality of the many different Dayforce modules, since they are all driven by the same employee record. No problems with lack of communication between different databases.
- Continuous payroll calculation. Because of the integration with one employee record, any change to an employee master record or benefits enrollment is instantly reflected in the payroll calculation, which can be checked and re-checked at any time during the pay period.
- Flow of information from Recruiting, to Onboarding, to the HR employee record. Because of the integration, when a candidate applies for an open position and begins to enter their name and address, they are starting to build their own employee record. This cuts down on re-keying of data, which reduces data entry errors.
- Better training for the ad hoc reporting module. The only way to really learn this now is by trial and error. It would be great to have a more detailed user guide and some advanced training courses.
- Paycheck calculator for employees to try "what if" scenarios. This has been on the back burner for a while; would love to see it rolled out.
- The HR import functionality is too complicated. It should be easier to mass import changes to a group of employees.
Ceridian legacy customer on journey to Dayforce
- Puts HCM in the hands of employees and Managers to make informed decisions.
- They have been around for a while and typically score as one of the top HCM software companies.
- They listen to their customers in providing a better tool.
- Support can sometimes be difficult to receive.
- When moving from the legacy product, HPL, not all of our history was being brought over.
- As we have started implementation we are getting a lot of 'no's to our requests for help on the legacy product.
Not from HR
- Ceridian wants to be your partner and wants you to succeed.
- Ceridian employees are exceptional individuals who after a short time become your friends.
- Ceridian continues to improve their products and push new things out in order to make clients lives easier.
- Customer Support in my opinion needs more training.
- Integration needs to be looked at as we and many other companies struggle with integrations. They are not programmed correctly and we spend hours on checking and rechecking them. Please, please fix it.
- Ultimate Software's Customer Support is very flexible and I could give access to parts of it where Ceridian's Customer Support is ALL or nothing
- Payroll Chat on Line is another thing that Ultimate has and that is monitored by Ceridian Payroll Exports. Payroll only has to chat with them to get answers quickly. It is the responsibility of the Ceridian Payroll Exports to open a ticket on behalf of the customer. How great is that!
- Reporting (Cognos Chat on line) is another great thing that Ultimate has and that is monitored by Ceridian Cognos experts - same as with Payroll the Ceridian Cognos experts open ticket on behalf of the company.
The are many others where I would propose for you to make changes/modifications to stay on top of it.
Manufacturing Payroll Manager
- Dayforce does a great job of working with it's customers to solve problems. The support site is simple to use and the customer service rep that you are assigned helps you escalate issues if they aren't getting escalated quick enough through the support site.
- Dayforce has been pretty easy for us to use beginning from day 1. I haven't gone through a year end yet as I just moved into the payroll manager role and am curious to see how it goes.
1st year client
We replaced ADP for more functionality and access to data, as well as for creating workflows to streamline our current form based system of submitting changes from benefits and human resources to the payroll department. This is still under development. Access to employer and employee payroll data and continuous payroll calculations is extremely helpful.
- Continuous payroll calculations that allow you to enter payroll adjustments and see what the paystub looks like in real time, as well as view updated payroll reports.
- Ceridian's online support center allows you to submit incidents to pose questions or fix technical issues within the system.
- Web-based access to process payroll from any internet location.
- While there is a lot of data available, it is difficult to develop custom reports from an end user perspective without help from Ceridian.
- Customer support should have dedicated teams that have an in depth understanding for client databases, so that they can more effectively provide support.
- Navigating around the system is not always quick. Ceridian needs to look at how to make this quicker, regardless of the size or complexity of the database.
Short review
- Keeping track of entitlement balances for vacation, sick time, floating holiday.
- Payroll processing for multistate locations.
- Identifying tax jurisdictions based on where employees Iive/work and attaching these to employee records.
- Simplify report writing.
- Include tax documents, amendments, and inquiries of tax notices in Dayforce and get rid of source tax online.
- Simply adding positions and locations to employee record.
Ceridian Dayforce review
Ceridian Dayforce is used by our organization to process payroll utilizing WFM, Benefits and Payroll.
We process a payroll almost every day due to the laws in Alaska and since we have layoffs almost every day when their fishing contracts end, this creates a lot of commits in Ceridian and we are able to have next day direct deposit.
- The ability to commit with next day direct deposit.
- The ability to create W2c's as needed, even though I only needed to submit a few.
- The payroll register has the data I need for researching taxes.
- Report writing, being able to add the fields I want without knowing how to select a different topic table.
- The My Pay Silverlight feature is faster than the new Payroll HTML feature.
- Being kicked out of the system frequently.
- Ceridian Dayforce's team members listen to their clients needs and helps them find solutions.
- Customer support can use some improvement. May mean needing to hire more support staff as their client base grows.
Manufacturer's Dayforce Review
- Single platform connectivity.
- Very intuitive user experience.
- Customization to specific business needs.
- Pricing is linear.
I recommend Dayforce
- Listening to customers and considering feedback for future releases
- Compliance is always #1
- Continuing to change with the times and pushing customers to stay ahead of the curve as well.
- Moving from Silverlight to HTML has been a process. We would love to see updates on the HTML areas as well as the completion of moving from SL.
Ceridian Dayforce Review
- Calculates the H&W rates for payroll.
- Allows you to track time off requests
- New Hire Data Entry flow
- Searching or filtering by company name is not a current feature, but would like to see int he future.
- Being able to have the signature embedded into the application if we needed to print.
- Have the applicant acknowledgement embedded into the application if we needed to print.
- Payroll and calculating the H&W rate and sick leave when used.
- Time off requests and using the application system to capture new hire data.
- We would like to have the system flow through using the guided process once we are able to get that functionality working when the company decided to use it.
Dayforce Review
- Helping us with our talent management.
- Benefits administration is much more automated now.
- Payroll system talks to the rest of the modules in Dayforce, linking employee information automatically.
- I think stronger implementation teams would be a plus - I have run across errors that our implementation team built into our system, and speaking with other users at other companies, they had similar experiences with implementation teams who were hard to contact and didn't give correct information.
Dayforce ONLY
- Dayforce makes it simple for employees to view their paychecks. Efficiency is essential to employees.
- Dayforce allows payroll admins to view payrolls and slice and dice and review for accuracy very easily. This is critical to successfully executing payroll.
- Dayforce reports can be used to perform analysis of issues or assist with payroll audits requested by internal or external auditors. These reports are key to successful audits and ensuring payroll accuracy.
- Even though reports that exist are a strength, I think this is always an area for improvement. Adding reports always provides room for additional analysis to be performed which can lead to improvements in processes.
- We have had multiple issues with arrears. When we have a solution turned on such as impromptu arrears, it resulted in a new issue which ended up being a defect which we are waiting on the hot fix currently.
- I do not think it is easy to understand what features are provided in new releases and hotfixes. It would be great to offer demos or web casts to provide improved communication for features provided in new releases.