Overview
What is Dayforce?
Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.
Big fan of Ceridian Dayforce Wallet for our Org
Dayforce
1 year after implementation
Ceridian Dayforce - strong suite of products that can be great.
Ceridian Dayforce Review
Great Timekeeping and Payroll Solution
Ceridian Dayforce Honest Feedback
Ceridian Dayforce review
Ceridian Dayforce Review
DayForce HCM - The Lifesavers of the HR/Payroll Profession
One stop shop for HRIS, but could be better
Ceridian Dayforce in a nut shell
Dayforce: Great product but has its limitations.
HCM, WFM, Payroll, Performance, Compensation, Succession and all HR data …
How Dayforce Differs From Its Competitors
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Impact on Decision Making
Using Dayforce for Compliance
Using Dayforce for Compliance
Impact on Decision Making
Impact on Decision Making
Real-Time Payroll vs. Batch
Using Dayforce for Compliance
Impact on Decision Making
Vendor and Product Innovations
Real-Time Payroll vs. Batch
Using Dayforce for Compliance
Impact on Decision Making
Vendor and Product Innovations
Using Dayforce for Compliance
Impact on Decision Making
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Popular Features
- Pay calculation (568)9.090%
- Update personal information (578)8.787%
- Pre-built reports (572)7.777%
- Report builder (572)7.676%
Reviewer Pros & Cons
Pricing
What is Dayforce?
Dayforce HCM is a cloud-based platform encompassing HR, payroll, benefits, and talent and workforce management. It provides companies with a scalable framework and real-time data, such as continual pay calculations, to enable efficient decision-making.
Entry-level set up fee?
- Setup fee optional
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is ADP Workforce Now?
ADP Workforce Now is a cloud-based HR platform for mid-sized businesses. It features customizable modules of various HR services that businesses can tailor to their specific needs, as well as regulatory monitoring and alerts to help businesses remain compliant.
What is Justworks?
Justworks offers a platform for payroll, benefits, compliance support, with HR tools. As a Professional Employer Organization (PEO), Justworks offers PEO solutions that can bundle payroll, compliance, HR, and benefits under the Justworks umbrella, and help to administer employment-related…
Features
Human Resource Management
Organizing, tracking and providing instant access to critical employee data, job profiles, transfers, promotions, and benefits information.
- 8.1Employee demographic data(505) Ratings
Administrators have the ability to enter detailed demographic data for each employee.
- 8.4Employment history(540) Ratings
Employment history is the ability to track previous positions held.
- 8Job profiles and administration(530) Ratings
Job profiles and descriptions can be created and edited.
- 7.8Workflow for transfers, promotions, pay raises, etc.(532) Ratings
Employee move workflow provides the ability to move employees to different positions and apply pay raises.
- 7.4Organizational charting(483) Ratings
Organizational charting is the ability to create hierarchical charts.
- 7.7Organization and location management(528) Ratings
Organization and location management allows employees to be managed across multiple geographical locations.
- 7.5Compliance data (COBRA, OSHA, etc.)(352) Ratings
Compliance capabilities ensure full compliance with federal workplace regulations by capturing required data in central database.
Payroll Management
Provides for pay calculation and benefit plan administration, in addition to managing direct deposit, salary revisions and payroll tracking.
- 9Pay calculation(568) Ratings
Pay calculation provides for computation of employee pay with state and federal deductions.
- 7.5Support for external payroll vendors(283) Ratings
Support for external payroll vendors is the ability to integrate with 3rd-party payroll services.
- 8.9Off-cycle/On-Demand payment(132) Ratings
Provide employees access to wages accrued during the pay period before the end of the pay cycle.
- 8Benefit plan administration(457) Ratings
Benefit plan administration is administration of health insurance plans and 401k plans, and other benefits.
- 9Direct deposit files(553) Ratings
Direct deposit is the ability to electronically transfer pay to an employee’s personal bank account.
- 8.5Salary revision and increment management(437) Ratings
Salary revision is the ability to modify individual employee pay.
- 8.1Reimbursement management(294) Ratings
Reimbursement management provides cash reimbursement for employee expenses related to business travel or other.
Leave and Attendance Management
Streamlines communication between HR and employees and facilitates efficient management of employee leave including requisitions, approvals, balance calculation, and annual carry-forward.
- 8.3Approval workflow(496) Ratings
Approval workflow is the process for approving employee paid time-off requests.
- 7.7Balance details(510) Ratings
Balance details is automatic updating of paid time-off balance to reflect time taken.
- 7.9Annual carry-forward and encashment(417) Ratings
Annual carry-forward and encashment enables unused paid time-off days to be carried forward to new year, or paid in cash.
Employee Self Service
Employee portal allowing employees to view and update their personal information.
- 8.5View and generate pay and benefit information(565) Ratings
Employees can view pay and benefit data and print pay stubs.
- 8.7Update personal information(578) Ratings
Employees can update personal profile with change of address, dependents, or other personal data.
- 8View company policy documentation(398) Ratings
Employees can review company handbook, and corporate policy documents.
- 7.1Employee recognition(206) Ratings
thank a team member
- 8View job history(474) Ratings
Employees can view all positions held at the company.
Asset Management
Maintaining a record of assets such as laptops, pagers, cell phones, etc. issued to employees. Record typically includes asset type, number, serial number and date of issuance.
- 7.5Tracking of all physical assets(97) Ratings
Tracking of track laptops, pagers, phones, and other company equipment.
HR Reporting
Pre-built and custom reports, and integration with external data.
- 7.6Report builder(572) Ratings
Report builder allows custom reports to be created using a GUI.
- 7.7Pre-built reports(572) Ratings
Pre-built reports is the provision of a variety of canned reports on employee retention, and other key metrics.
- 6.3Ability to combine HR data with external data(400) Ratings
Ability to bring data from external systems like CRM and combine with HR data.
Onboarding
Employee onboarding is the process of orienting new hires to the social and performance aspects of their jobs so that they are able to function in their new roles as quickly as possible.
- 7.8New hire portal(364) Ratings
New hire portal eliminates printing and mailing with a personalized portal of all required reading, corporate information, and all forms and other paperwork, online.
- 7.9Manager tracking tools(320) Ratings
Tracking tools allow hiring managers to check status on individual hires for all onboarding activities.
Performance and Goals
Goal alignment is the practice of ensuring that all employees have clearly defined goals in support of the overall corporate strategy.
- 7.5Corporate goal setting(202) Ratings
Corporate goal setting is the ability to define corporate goals, and/or vision statements in the system.
- 7.9Individual goal setting(221) Ratings
Individual goal setting is the ability to define individual goals that align to organizational and subordinate goals.
- 7.6Line-of sight-visibility(189) Ratings
Line-of-sight visibility is the provision of line-of sight visibility for each goal to see how goals support overall corporate objectives.
- 7.9Performance tracking(226) Ratings
Performance tracking allows managers to track individual progress against goals as a component of overall performance.
Performance Management
Performance management is the process of ensuring employees meet pre-determined objectives and goals through regular check-ins and appraisals.
- 7.5Performance plans(246) Ratings
Supervisors have ability to build individual performance plans including, goals, competencies, etc..
- 7.6Performance improvement plans(210) Ratings
Supervisors can track disciplinary actions such as performance improvement plans.
- 7.9Review status tracking(248) Ratings
Supervisors can monitor and track review status completion with dashboard showing milestones and status.
- 7.9Review reminders(244) Ratings
System can generate reminders to ensure review completion timeliness.
- 8Multiple review frequency(219) Ratings
System supports multiple review types including annual, quarterly mid-year and anniversary reviews.
Succession Planning
Succession planning is the identification and development of internal employees with the potential to fill key business leadership positions in the company.
- 7.2Create succession plans/pools(94) Ratings
Managers can create and manage pools of potentially high-performing individuals.
- 6.9Candidate ranking(102) Ratings
Candidate readiness for key business positions can be ranked and assessed.
- 6.6Candidate search(107) Ratings
Candidate search provides search capabilities for potential candidates based on attribute or other profile data.
- 7.1Candidate development(94) Ratings
Candidate development is the ability to assign learning and development goals.
Recruiting / ATS
Recruiting or Applicant Tracking Software is software used to manage the recruitment process electronically by handling job postings, applicant status, resume management, etc.
- 7.5Job Requisition Management(271) Ratings
Job Requisition Management – Job requisition management is the ability to create jobs quickly and easily
- 7.5Company Website Posting(265) Ratings
Software allows postings to be displayed on the company website
- 7.5Publish to Social Media(222) Ratings
Software provides ability to publish postings to social media sites
- 7.5Job Search Site Posting(254) Ratings
Software provides ability to publish postings to top job search sites
- 6.6Duplicate Candidate Prevention(217) Ratings
Duplicate candidate prevention prevents candidates already in the system from being added
- 7.4Applicant Tracking(264) Ratings
Applicant tracking allows recruiters to assign applicants to various stages so others can see status at a glance
- 7.3Notifications and Alerts(258) Ratings
Notifications and reminders inform you of tasks to be completed
Product Details
- About
- Integrations
- Competitors
- Tech Details
- Downloadables
- FAQs
What is Dayforce?
Dayforce is a global people platform for the modern workforce. An enterprise HCM solution, Dayforce combines payroll, HR, benefits, talent management, and workforce management in a single cloud application to power today’s boundless workforce. Dayforce helps organizations unlock their full workforce potential and operate with confidence no matter where they operate in the world.
Dayforce is headquartered in Toronto, Ontario and Minneapolis, Minnesota with operations across the globe. The company’s brand promise to make work life better is the commitment it makes not only to customers, but to its own people and the communities Dayforce operates in.
Key product areas:
· HRIS
· Global payroll, on-demand pay
· Benefits
· Workforce management, including time and attendance and task management
· Talent acquisition, including recruiting and onboarding
· Talent management, including performance management, succession planning, compensation management, engagement surveys, and an integrated learning management system
· Advanced reporting, analytics, and dashboards
· HR self service via the Dayforce mobile app
Dayforce Features
Human Resource Management Features
- Supported: Employee demographic data
- Supported: Employment history
- Supported: Job profiles and administration
- Supported: Workflow for transfers, promotions, pay raises, etc.
- Supported: Benefits information
- Supported: Organizational charting
- Supported: Organization and location management
- Supported: Compliance data (COBRA, OSHA, etc.)
Payroll Management Features
- Supported: Pay calculation
- Supported: Support for external payroll vendors
- Supported: Off-cycle/On-Demand payment
- Supported: Payroll history for each employee
- Supported: Benefit plan administration
- Supported: Direct deposit files
- Supported: Payroll tracking and auditing
- Supported: Salary revision and increment management
- Supported: Reimbursement management
- Supported: Statutory form management
Leave and Attendance Management Features
- Supported: Approval workflow
- Supported: Email notifications
- Supported: Balance details
- Supported: Travel absence management
- Supported: Annual carry-forward and encashment
Employee Self Service Features
- Supported: Employee login
- Supported: View and generate pay and benefit information
- Supported: Update personal information
- Supported: Request time off
- Supported: View job history
- Supported: View company policy documentation
- Supported: View company news and information
- Supported: Employee recognition
Asset Management Features
- Supported: Tracking of all physical assets
HR Reporting Features
- Supported: Report builder
- Supported: Pre-built reports
- Supported: Ability to combine HR data with external data
Integration with other HR capabilities Features
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by same vendor
- Supported: Additional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
- Supported: Performance plans
- Supported: Performance improvement plans
- Supported: Review status tracking
- Supported: Review reminders
- Supported: Multiple review frequency
Succession Planning Features
- Supported: Create succession plans/pools
- Supported: Candidate ranking
- Supported: Candidate search
- Supported: Candidate development
Onboarding Features
- Supported: New hire portal
- Supported: Manager tracking tools
Performance and Goals Features
- Supported: Corporate goal setting
- Supported: Individual goal setting
- Supported: Line-of sight-visibility
- Supported: Performance tracking
Recruiting / ATS Features
- Supported: Job Requisition Management
- Supported: Company Website Posting
- Supported: Publish to Social Media
- Supported: Job Search Site Posting
- Supported: Duplicate Candidate Prevention
- Supported: Applicant Tracking
- Supported: Notifications and Alerts
Dayforce Screenshots
Dayforce Integrations
Dayforce Competitors
Dayforce Technical Details
Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
---|---|
Operating Systems | Unspecified |
Mobile Application | Apple iOS, Android, Mobile Web |
Supported Countries | Global |
Supported Languages | English (US), English (GB), French, French Canadian, Spanish (Latin America), Spanish (Spain), Italian, German, Polish, Simplified Chinese, Dutch, Hindi, Portuguese (Brazil), Croatian, Czech, Romanian, Bulgarian, Slovak, Japanese, Korean, Hungarian, Thai |
Dayforce Downloadables
Frequently Asked Questions
Dayforce Customer Size Distribution
Consumers | 0% |
---|---|
Small Businesses (1-50 employees) | 1% |
Mid-Size Companies (51-500 employees) | 18% |
Enterprises (more than 500 employees) | 81% |
Comparisons
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Reviews and Ratings
(1130)Attribute Ratings
- 8.7Likelihood to Renew86 ratings
- 10Availability12 ratings
- 5Performance13 ratings
- 6.2Usability60 ratings
- 7.7Support Rating65 ratings
- 7.3Online Training18 ratings
- 7In-Person Training11 ratings
- 6.6Implementation Rating43 ratings
- 8.8Configurability13 ratings
- 9.9Product Scalability14 ratings
- 8Ease of integration8 ratings
- 9.9Vendor pre-sale12 ratings
- 8.9Vendor post-sale18 ratings
Reviews
(76-100 of 266)- Product innovation
- Managing complex pay & time off polices
- Service andsSupport
- Integrated services and software
- Position management and dynamic org planning.
- Reporting design can be challenging and requires technical aptitude.
- Lacks an integrated HR service center and ticketing capability.
Ceridian Dayforce Review
- Houses all information in one place
- Payroll process is fairly simple
- It's not designed for a company as complex as ours and we have had to "make it work" in some cases
- Does not handle employees working at multiple legal entities well
- Many branches of the product that do not work well.
Ceridian YAY-force!
Workforce Management, Recruiting, Learning Management System, Payroll, Time and Attendance, Human Resources and Benefits. These modules all work cohesivley together which makes the the job of administering these functions much easier and more efficient. Also, the Ceridian support team is great and provides great service when we encounter an issue.
- Staying on top of HRIS tech trends
- Great support team
- The easy flow of data between modules
- Provide more training opportunities for end-users
- Make configuring workflows/forms easier for new admins
- Transitioning from Silverlight to HTML has been hard to adjust - more support needed
Dayforce Review
- Multiple business functions
- Easy to run off cycles to pay employees as soon as possible if any pay errors occur.
- Stores a lot of information
- System bugs need to be fixed, for example, sometimes certain forms in the onboarding don’t work.
- Better formatting for reports, being able to run reports for all data such as PTO balances.
Heaven Sent Software for High Turnover/Complex Organizations
- Understand their customers and listens to feedback when looking at new features.
- During implementation, it seems like they throw a lot at you at the very beginning and we found that a lot of the times they were putting the cart before the horse.
Time to start using Ceridian Dayforce
- Ceridian Dayforce does well at allowing us to clock in.
- Ceridian Dayforce Is great for keeping up with your schedule and requesting time off.
- Ceridian Dayforce is also great for tracking what employees are working in which department.
- once you have finished typing in your employee number it automatically enters without confirmation so it's easy to clock someone else in or out if you press a wrong number.
- On occasion, punches don't seem to register but this is rare but ongoing.
- Ceridian Dayforce will freeze up occasionally but closing it and reopening it works to fix that.
Ceridian Dayforce Review
- It logs as you punch in and punch out.
- You can see the history of all your punch ins and punch outs, and days you are scheduled to work.
- It shows you allowed time off and how much is left.
- It has pay-stubs.
- It has your benefits info and enrollment.
- The website doesn't work well in chrome, you need to use
- Would like more stuff in the app
Longtime User
- Keeping up with compliance issues (ie. scheduling ordinances).
- The up-time is really good. We haven't had an outage in quite a while.
- I see new enhancements every year.
- We would have like to have seen more parity in the tools when they transitioned from Silverlight to HTML.
- Helping their clients being prepared for upgrades.
- Sometimes I don't think they understand how change management works for large organizations.
As a retailer, we do not like that they expect us to take code updates in December. I understand that we need to take tax updates to support payroll year-end, but we should not be expected to take any bug fixes that we do not need.
Ceridian Dayforce: May the Force be with You
- User friendly People profile for each employee
- Scheduling with traffic curve
- Easy timesheet approval
- Budget thresholds for easy tracking
- Task management updates
- Performance evaluation/Feedback forms as a function within TeamRelate
Balanced report
- Pays employees accurately, which is key given we operate in a union environment.
- Pays employees timely since our leadership team reviews this as an SLA.
- Customer support is responsive, especially when we are a legacy customer.
- Ceridian team did an excellent job with us creating an ROI analysis to add greater functionality to the tool.
- Interface seems stiff and not too dynamic and is quite non-intuitive to allow users to navigate.
- Recruitment modules are weak and I decided to go elsewhere for this capability.
- Ceridian tends to throw out new approaches like Paying employees daily, but I'm not sure how practical this is within mid-market organizations.
Ceridian Dayforce - Still Unsure.
- Reporting is a strength
- Employee Self-Service site is excellent
- Timesheets - we are still working on getting the configuration correct from implementation
- Duty Day taxation - difficult to handle with lived-in, worked-in taxation setup
- Taxation of GTL needs to allow all taxes to be withheld
Ceridian Dayforce Payroll Review
- Processing payroll with Dayforce is very easy.
- I like the fact that in timesheets you can see how an employee will be paid just with a simple click.
- The system itself is very slow. There are days that I sit and wait for screens to load for 5 or 10 minutes.
- Integration between modules.
- Reduction of paperwork.
- Our FAVORITE payroll function is the earnings statement "flyout" which allows you to preview a pay check (gross to net) instantly!
- When you implement a new module it is created in a test environment but then needs to be entirely re-created by Ceridian in the live environment, so that leaves room for errors.
Pretty good but could be better.
- Timesheets to Payroll. Marvelous!
- Payroll processing
- HR record automatically feeds to Timesheets
- Implementation is rough. Not enough real guidance is given. Set-up and testing are rushed. It seems as though it is just enough to get you up and running and then iron out all the issues later, at the expense of the customer.
- It is a global world and the need for outsourcing is understood. It is, however, really difficult when trying to fix issues or set-up new things when support does not speak English well. Sometimes we just don't know if we are being understood and sometimes we can't understand what is being said.
- Support needs to slow down. Sometimes they are so anxious to close a ticket they don't seem to be listening. The main goal can appear to be closing the ticket not solving the problem.
Dayforce -- Excellent system with potential.
- Integration with payroll & benefits -- everything is tied together and can be reviewed comprehensively more easily.
- Reporting flexibility -- allowing the user to customize reports even when it's only a one-time customization (as opposed to a permanent change to a report), the user can run and see the results of their query.
- Exports to Excel -- an extremely valuable feature available from many key areas of the system; allows self-service users to view & work with their data in a spreadsheet environment that may be more familiar to them and also allow a look at "what if" outside of making changes in Dayforce.
- Test environment is a must! A great tool to practice or test what-if scenarios.
- Search boxes, position & employee names --- very specific and particular; sometimes a partial name does not lead to a successful search, even though the item is in the database.
- Concatenated fields in the Compensation Module -- seems like the module, although very useful and valuable, was put together by developers only with no input from a Compensation expert; modules and updates should include subject matter experts to improve the user-interface for specific tasks or areas.
- Org charts -- very useful tools, but cannot easily export them to a useful format.
- The Dayforce app is simple and the layout is very beginner friendly for general employees.
- The system crashes multiple times a day for those with complex roles. It also freezes often.
- The user interface is very outdated. Users have to switch between different roles (manager, recruiter, employee) to complete processes.
- The different modules are isolated from each other. For example, if a manager with an open job requisitions takes a leave of absence there is no way to notify the recruiter within the system.
- Forms can't be edited by the initiator. They have to be declined by the recipient. The initiator can then start over.
Single application and Platform is a Timesaver!
- It is a single platform for all its modules
- "Conversations" in performance management are user-friendly and provide a venue for real-time feedback
- Scheduling and labor cost analysis is a nice feature
- Report writing is a little challenging to create reports
- Copy and pasting text when creating job postings doesn't always carry over formatting
- I recommend a "Home Page" that allows for organizational announcements that can be shared to all or filtered employees (ie., birthdays, special events, company wide updates, etc)
Ceridian Dayforce - Highly Recommend
- Time recording - Users are allowed to clock in/out through a mobile app which simplifies the time recording process for our mobile staff.
- Workforce management - Through our implementation we established workflows that helped us streamline our internal processes.
- On boarding - This feature allows our new employees to become acclimated to our organization prior to their first day on the job.
- Scheduling mass number of employees - We schedule around 400 employees on a seasonal basis.
- Because of the level of detail of this scheduling, it's a somewhat "clunky" process, but Ceridian is taking time to understand our needs and working with us to make the system better.
- Recruiting - The recruiting module has been HUGE for us. Not only does it simplify the communication process for the applicant/recruiter, we are also able to send out offer letters and complete the background/I-9 process through their partnership with HireRight.
Ceridian Dayforce and its one platform gives ease of use for the entire employee lifecycle.
- Dayforce offers continuous pay calculations, with real-time data at any given point.
- All Dayforce data is housed in one location, with simple workflows and no need for integrations.
- Dayforce has a great mobile platform.
- Currently, the Dayforce Compensation module only works with the primary job, and therefore doesn't yet meet our needs.
- The recruiting module doesn't have a way to schedule interviews with candidates.
- Incompatibility with Microsoft Silverlight.
New to Dayforce
- Recruiting
- Customizability
- Data Analytics
- Reporting feature could be easier to use.
- Not user-friendly for employees.
- Configuring is difficult
- If you're looking to encompass multiple facets of HR all on one platform, this is it!
- If if you don’t have help configuring, best of luck.
Dayforce Review
- Easy Navigation and use of the WFM and payroll side
- Dozens of reports for users, managers and admins
- Plenty of Notifications
- Mobile needs some improvements such as timesheet approval and better shift swapping capabilities
- Better functionality around shift swaps
- The whole validate and lock idea is a bit cumbersome
A Better Solution than ADP
- Time and Attendance
- Payroll
- Benefits
- Reporting
- Using Microsoft Silverlight for some things and not others
- Workflow Management
A New Time & Attendance User
- Mobile app for Time works really well.
- Vacation bank forecasting is a nice feature.
- On the timesheet - confusing to authorize the timesheet and then have to remember to save. Seems like 2 steps that are not clear to users. Leave it at one step.
- You should show the time away requested through a timesheet on the calendar view.
- As mentioned above, the different options for entering time do not work well together. It seems like they're separate modules which don't update each other.
- Timesheet view is a bit cumbersome.
Ceridian Dayforce Review - Insights 2019
- Integrating time and attendance with payroll
- Communications about updates and issues
- Payoll
- Pricing, a little too much nickle and diming
- Timelessness of issue corrections
- Implementation of new ideas. AHA ideas sit forever.
All things Payroll
- Education.
- Intuitive modules.
- Regular Updates & improvements.
- Reduce the time it takes for Support to complete a case.