Ceridian Dayforce HCM Reviews

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Score 8.1 out of 101

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Reviews (1-25 of 45)

MariBeth Theusch profile photo
Score 6 out of 10
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Support

5
We have found that the quality of the service we receive from support is completely dependent on the support person who receives the case. Some of the support reps are exceptional and others seem to want to get the case out of their queue as quickly as possible with little regard to whether they have resolved the issue to our satisfaction. In addition, we have had many cases where one person is working the case and after not hearing from anyone for several days, we hear that a new person is put on the case because the original person is out. A lot of time is lost and we often have to re-explain the whole situation. Very frustrating.

We also get a lot of "we couldn't replicate the situation" so the case just gets marked closed.
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April Atkins, CPP profile photo
Score 8 out of 10
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Support

5
This is dependent on what type of support that is needed. Ceridian has opportunities to make improvements relating to support on the global/UK side. I find it challenging to get problems solved quickly with our UK Native payroll. The US side is different. We tend to get our issues resolved quickly when we encouter issues on the US side.
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Karen Henry profile photo
August 13, 2019

Happy with Dayforce

Score 9 out of 10
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Verified User
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Support

7
Most of the time the support is great; it's not always super efficient but I always get the help I need. Occasionally it takes a lot longer than we had hoped or get conflicting responses. We had one ticket recently where we were told we would have to pay the service team to support us on the project and then another person called the next day with the solution to our query and was able to find a solution easily. Generally, though, the response is great and they either walk me though how to do something via a Zoom Meeting or they email step-by-step instructions on how to do it and say if I have questions we can set up a meeting to discuss further.
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Roberta Jones profile photo
Score 9 out of 10
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Verified User
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Support

10
Dayforce has always been quick to respond to all of our issues. Whether the change is small or big, Dayforce shows up and helps us tackle whatever we need help with in a timely manner. They also check back after the issue is resolved to ensure that we aren't experiencing any other problems.
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Emily Ozmon profile photo
Score 10 out of 10
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Verified User
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Support

10
The support team is very quick to respond and to acknowledge case submissions. for a medium level case the response time is usually under 2 days. For an urgent case it is less than 1 hour in most case. They will work with you to get any issue resolved no matter what it takes or how complicated the request is.
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Tanis D. Dove profile photo
Score 10 out of 10
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Support

5
Getting thing resolved takes longer than expected. If it doesn't stop checks from being printed it is atleast 3 days mostly longer before you actually get help. Once you get help in most cases you are good except for report.
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Valerie Tolhurst profile photo
Score 10 out of 10
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Support

8
The process they have set up is burdensome. You can't just call and get a simple answer to a simple question. You have to set up a ticket and wait for a response. Sometimes the person responding may not have your answer and you have to wait for someone to be assigned to your ticket. While we can see our outstanding tickets, there is no way to know how long it will take before a response will be forthcoming.
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No photo available
Score 9 out of 10
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Support

5
Support is average in my opinion. They have improved their responsiveness over time, and we have developed relationships with customer reps that help spur issues along if we are not getting the response we need. Non-emergency issues tend to take longer than we would prefer to reach resolution, and we have a couple relatively minor issues for which there are simply no solutions (based on the structure of the Dayforce system). The support tracking site has been improved recently and it is a good format for tracking tickets.
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No photo available
October 30, 2019

Dayforce Pros/Cons

Score 7 out of 10
Vetted Review
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Support

7
Sometimes takes a while for a response. Also sometimes unsure of what status of request is.
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No photo available
October 29, 2019

Just My Take

Score 9 out of 10
Vetted Review
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Support

7
I don't like the fact that they email versus call, even when you request a call
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Feature Scorecard Summary

Employee demographic data (360)
8.2
Employment history (391)
7.9
Job profiles and administration (381)
7.9
Workflow for transfers, promotions, pay raises, etc. (389)
7.7
Organizational charting (351)
6.9
Organization and location management (389)
7.3
Compliance data (COBRA, OSHA, etc.) (248)
7.1
Pay calculation (418)
8.6
Support for external payroll vendors (211)
7.8
Benefit plan administration (332)
7.8
Direct deposit files (402)
8.7
Salary revision and increment management (318)
7.9
Reimbursement management (206)
8.1
Approval workflow (355)
8.2
Balance details (366)
7.8
Annual carry-forward and encashment (296)
7.9
View and generate pay and benefit information (410)
8.6
Update personal information (419)
8.6
View company policy documentation (282)
8.0
Employee recognition (146)
7.3
View job history (347)
7.9
Tracking of all physical assets (63)
7.7
Report builder (421)
7.0
Pre-built reports (424)
7.1
Ability to combine HR data with external data (303)
6.5
New hire portal (249)
8.0
Manager tracking tools (225)
7.7
Corporate goal setting (131)
7.6
Individual goal setting (144)
7.5
Line-of sight-visibility (124)
7.5
Performance tracking (150)
7.5
Performance plans (159)
7.6
Performance improvement plans (138)
7.5
Review status tracking (162)
7.4
Review reminders (161)
7.4
Multiple review frequency (143)
7.2
Create succession plans/pools (54)
7.9
Candidate ranking (57)
7.9
Candidate search (60)
8.1
Candidate development (57)
7.0
Job Requisition Management (192)
8.0
Company Website Posting (187)
7.9
Publish to Social Media (154)
7.8
Job Search Site Posting (181)
7.7
Duplicate Candidate Prevention (153)
7.2
Applicant Tracking (188)
7.8
Notifications and Alerts (186)
7.5

About Ceridian Dayforce HCM

Dayforce is a global human capital management (HCM) platform that aims to transform the employee experience. It unifies data from across the entire employee lifecycle with the goal of enabling better decision-making at every level. Dayforce is a comprehensive cloud platform that combines HR, payroll, benefits, workforce management, and talent management in a single application. The vendor promises a scalable platform that is built with a single, flexible rules engine combined with real-time updates and calculations that help address complex regulatory requirements.

Dayforce offers:

  • Continuous pay calculation: This means that pay is calculated continuously throughout the pay period, giving administrators the time they need to produce high-quality pay.
  • One application: With data stored in a single, central location, get data-driven insights across all HR functions so users can make better decisions for the entire employee lifecycle.
  • Actionable insights: Dayforce provides critical data-driven insights to help users make fast, informed decision.
  • Anytime, anywhere access: Access Dayforce using the device of choice on web or mobile.

Ceridian Dayforce HCM Features

Human Resource Management Features
Has featureEmployee demographic data
Has featureEmployment history
Has featureJob profiles and administration
Has featureWorkflow for transfers, promotions, pay raises, etc.
Has featureBenefits information
Has featureOrganizational charting
Has featureOrganization and location management
Has featureCompliance data (COBRA, OSHA, etc.)
Payroll Management Features
Has featurePay calculation
Has featureSupport for external payroll vendors
Has featureOff-cycle checks
Has featurePayroll history for each employee
Has featureBenefit plan administration
Has featureDirect deposit files
Has featurePayroll tracking and auditing
Has featureSalary revision and increment management
Has featureReimbursement management
Has featureStatutory form management
Leave and Attendance Management Features
Has featureApproval workflow
Has featureEmail notifications
Has featureBalance details
Has featureTravel absence management
Has featureAnnual carry-forward and encashment
Employee Self Service Features
Has featureEmployee login
Has featureView and generate pay and benefit information
Has featureUpdate personal information
Has featureRequest time off
Has featureView job history
Has featureView company policy documentation
Has featureView company news and information
Has featureEmployee recognition
Asset Management Features
Has featureTracking of all physical assets
Does not have featureAsset issue and transfer management
Does not have featureAsset return
Does not have featureWarranty and after-sales status maintenance contract tracking
HR Reporting Features
Has featureReport builder
Has featurePre-built reports
Has featureAbility to combine HR data with external data
Integration with other HR capabilities Features
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by same vendor
Has featureAdditional HR capabilities (talent management, LMS, etc.) supplied by different vendor
Performance Management Features
Has featurePerformance plans
Has featurePerformance improvement plans
Has featureReview status tracking
Has featureReview reminders
Has featureMultiple review frequency
Succession Planning Features
Has featureCreate succession plans/pools
Has featureCandidate ranking
Has featureCandidate search
Has featureCandidate development
Onboarding Features
Has featureNew hire portal
Has featureManager tracking tools
Performance and Goals Features
Has featureCorporate goal setting
Has featureIndividual goal setting
Has featureLine-of sight-visibility
Has featurePerformance tracking
Recruiting / ATS Features
Has featureJob Requisition Management
Has featureCompany Website Posting
Has featurePublish to Social Media
Has featureJob Search Site Posting
Has featureDuplicate Candidate Prevention
Has featureApplicant Tracking
Has featureNotifications and Alerts
Additional Features
Has featureDayforce Benefits Decision Support: Provides employees guidance to help make benefit choices
Has featureDayforce Assistant: Voice/chat bot enables employees to easily make requests via mobile app
Has featureDayforce On-Demand Pay: Provides employees access to their earned wages, on demand

Ceridian Dayforce HCM Screenshots

Ceridian Dayforce HCM Videos (5)

Ceridian Dayforce HCM Downloadables

Ceridian Dayforce HCM Integrations

Ceridian Dayforce HCM Competitors

Ceridian Dayforce HCM Support Options

 Paid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Video Tutorials / Webinar

Ceridian Dayforce HCM Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Countries:Global
Supported Languages: English (US), English (GB), French, French Canadian, Spanish (Latin America), Spanish (Spain), Italian, German, Polish, Simplified Chinese, Dutch, Hindi, Portuguese (Brazil), Croatian, Czech, Romanian, Bulgarian, Slovak, Japanese, Korean, Hungarian, Thai