I do not recommend ChannelAdvisor
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Overview
What is ChannelAdvisor?
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
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Popular Features
- Order processing (7)1.010%
- Product management (7)1.010%
- Inventory management (7)1.010%
- Product catalog & listings (7)1.010%
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What is ChannelAdvisor?
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
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- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is Wix?
Wix is a free, hosted website builder, designed to be user-friendly and customizable without requiring coding from the user. It is well-known for its eCommerce solution, which allows users to build an online store.
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What is ChannelAdvisor?
ChannelAdvisor (NYSE: ECOM) is an e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has worked to help brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness. The vendor boasts thousands of customers who use ChannelAdvisor to power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Zalando, and Walmart.
ChannelAdvisor Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Search & filter
Online Shopping Cart Features
- Supported: Integration with Amazon
- Supported: Integration with eBay
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: Social commerce integration
eCommerce Business Management Features
- Supported: Order processing
- Supported: Inventory management
- Supported: Shipping
- Supported: Custom functionality
ChannelAdvisor Screenshots
ChannelAdvisor Videos
ChannelAdvisor makes selling simple again. ChannelAdvisor: Powering E-Commerce. Everywhere.
As consumer demands evolve and the e-commerce universe continues to fragment, brands & retailers need a centralized approach to compete. Since 2001, ChannelAdvisor has been the industry...
Show More For more information, visit www.channeladvisor.com
ChannelAdvisor Integrations
ChannelAdvisor Competitors
ChannelAdvisor Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChannelAdvisor Downloadables
Frequently Asked Questions
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
Reviewers rate Multi-site management highest, with a score of 9.6.
The most common users of ChannelAdvisor are from Small Businesses (1-50 employees).
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, there are three common recommendations for CONTEXT. Users suggest conducting thorough research to find a Product Information Management (PIM) system that aligns with the specific needs of their business. It is also advisable to plan ahead and clean up internal catalogs before utilizing the software. Additionally, users recommend investing in training for as many employees as possible during onboarding to maximize success with the software. If support is of utmost importance, exploring cheaper full-service options available is suggested. These recommendations highlight important considerations such as thorough research, advance preparation, and investment in employee training and support for a successful experience with CONTEXT.
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Reviews
(1-3 of 3)Companies can't remove reviews or game the system. Here's why
May 03, 2014
Lack of innovation. Behind the times.
Score 1 out of 10
Vetted Review
Verified User
I am a web developer and I had a contract project working with ChannelAdvisor. The client had a "basic web store" and wanted to upgrade to the "premium web store" product. This company used ChannelAdvisor exclusively to earn all revenue for online apparel it sells.
- Organized complete inventory and distributed the products to multiple websites (ebay, amazon.com, google, etc)
- Automatically created a catalog of inventory with nice looking theme that updates quantity as items are sold
- Lack of customization, documentation, tutorials, support for the premium webstore
- Lack of innovation. My client was told that the basic web store was being replace by the premium web store so they needed to upgrade. In my opinion the basic web store was actually much more flexible and robust than the premium web store. Now (it has been less than 2 years) they are making my client switch from the premium web store to "Shopify" and they are charging more money for this. My client was charged to upgrade each time and the process to upgrade was expensive, time consuming, and very convoluted. ChannelAdvisor needs to invest in their technology and migrate data for ChannelAdvisor changes technology. But the experience as an end user is very frustrating since the way of doing things keep changing and not always for the better result for the customer.
- Channel Advisor needs better support. Help Desk, knowledge base, etc. there are a lot of things you can do with ChannelAdvisor but it is my experience that nothing is very straight forward and there are many different potential problems you will run into and ChannelAdvisor points the finger at "Google" or "Amazon" or "Ebay" instead of helping solve a problem from end to end.
- It is quite expensive for what it does. I would not have advised my customer to use their product but they were so entrenched that they had no other choice.
- Since my client has used ChannelAdvisor from the beginning, he has been satisfied with his ROI. The fees ChannelAdvisor costs him are quite confusing because it is a monthly fee, plus a percentage of each transaction, plus the fees from Amazon, Ebay, etc. and then he has the cost of the product and the cost of shipping. My client struggled to understand bottom line ROI but that is not the fault of ChannelAdvisor. I was shocked to see the kind of revenue he was able to generate but it appeared to me to be high volumes of transaction and lots of work and fees for very little ROI.
This is the only product that I have used that does what ChannelAdvisor does. I have used Wordpress and Drupal e-commerce sites. ChannelAdvisor is very different from a typical e-commerce CMS.
May 03, 2014
ChannelAdvisor
Score 9 out of 10
Vetted Review
Verified User
We use it primarily to send our inventory to multiple platforms such as Amazon, eBay, Rakuten, Sears, Shop.com, etc. It also manages inventory for one of our webstores. In addition to inventory management, we also utilize it for our SEO/PPC campaigns on Google. Therefore, we do use it across multiple departments.
It gives us one, easy to use platform to control our inventory. If we did not use ChannelAdvisor, we would have to log into the backends of these marketplaces and doing manual editing and monitoring. This of course would involve a great deal of manpower to accomplish. ChannelAdvisor helps us keep our staff smaller and our business more automated.
One of the big perks of ChannelAdvisor is it's ability to monitor and reprice for competition on Amazon. This has been key to our success on Amazon.
- Centralized and automated management of large inventories across multiple channels.
- On the fly repricing of products on Amazon to help keep us competitive.
- Intuitive feeds for Google shopping helping keep our products more visible.
- Simple, easy to use interface
- Knowledge and expertise in the field of online retail that they help all their users to understand.
- Faster repricing on Amazon
- Better technical support. Tickets often take far to long to be closed.
- Fix bugs and glitches that often cause slowness using the software.
- I can't speak for the exact numbers as I do not have my hands in them, but I would certainly say it has had a positive impact on ROI
- Employees are definitely more efficient by allowing all changes to happen on one platform
- It also gives us a platform to do process returns in one place, making customer service more effecient.
I have no experience with any other products so I honestly cannot say. What I do know is that most fortune 100 companies in ecommerce use ChannelAdvisor and that speaks greatly for their product. They also have been around longer than any other vendor so I trust ChannelAdvisor's expertise above others.
April 26, 2014
Fair and Balanced review of Marketplaces component
Score 7 out of 10
Vetted Review
Verified User
Currently we are leveraging ChannelAdvisor to manage our marketplace integration between the enterprise and eBay, with a secondary integration for pushing product ads to Amazon. This is not currently fully integrated as there would be additional software engineering resources that would be required that don't currently exist. We are only leveraging it in the ecommerce department but it could be used more widely given more support for the program by executive decision makers. While initially it did reduce the amount of effort to push a larger assortment of products to the individual marketplaces, it's real benefit was in fulfillment by the enterprise by importing order data into the company's back end processes.
- More robust integration with a number of marketplaces than its competitors
- Better user interface
- Heavily skewed towards pushing Amazon as the primary marketplace. Should be balanced better across a wider portfolio of marketplaces
- While the UI is user friendly, accommodating for varying use cases required significant technical intervention from CA support teams. Teams are not always in sync on how best to complete the requested tasks.
- Reporting data does not seem to sync with eBay or enterprise data. Large amount of time spent trying to identify why CA's reporting is different
- Definitely a more efficient process for employees or resources managing the channel
- if we had to do it over again I don't think we would engage the managed services, just to expensive for the service we've received
- And there was contradictory information from the 'experts' that we received on strategy. We saw and experienced something completely different that they were saying.
Infopia - CA was definitely more robust but more difficult to use. Infopia is out of business now but it was very competitive with them for a brief period of time.
- Implemented in-house
Yes
Product Data integration, Order Data integration, Enterprise reporting integration
Change management was a small part of the implementation and was well-handled
As straight forward as the implementation was, there were some significant issues with integration that primarily stemmed from the enterprise that required scope cutting in order to accommodate the target dates.
- Data field mapping
- Data sync timing between the enterprise / eBay / and CA