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ChannelAdvisor

ChannelAdvisor

Overview

What is ChannelAdvisor?

ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.

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Recent Reviews
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Popular Features

View all 17 features
  • Order processing (7)
    1.1
    11%
  • Product management (7)
    1.0
    10%
  • Inventory management (7)
    1.0
    10%
  • Product catalog & listings (7)
    1.0
    10%
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Pricing

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What is ChannelAdvisor?

ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.

Entry-level set up fee?

  • Setup fee optional

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Alternatives Pricing

What is Shopify?

Shopify is a commerce platform designed for both online stores and retail locations. Shopify offers a professional online storefront, a payment solution to accept credit cards, and the Shopify POS application to power retail sales.

What is Wix?

Wix is a free, hosted website builder, designed to be user-friendly and customizable without requiring coding from the user. It is well-known for its eCommerce solution, which allows users to build an online store.

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Features

Online Storefront

Features for creating an online storefront with a browse-able product catalog.

6.2
Avg 7.7

Online Payment System

Features related to processing online payment for eCommerce purchases.

10
Avg 8.3

eCommerce Marketing

Features related to marketing for eCommerce websites

2.4
Avg 7.5

eCommerce Business Management

Features related to business management and administration of eCommerce operations

2.8
Avg 7.8
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Product Details

What is ChannelAdvisor?

ChannelAdvisor (NYSE: ECOM) is an e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has worked to help brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness. The vendor boasts thousands of customers who use ChannelAdvisor to power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Zalando, and Walmart.


ChannelAdvisor Features

Online Storefront Features

  • Supported: Product catalog & listings
  • Supported: Product management
  • Supported: Search & filter

Online Shopping Cart Features

  • Supported: Integration with Amazon
  • Supported: Integration with eBay

eCommerce Marketing Features

  • Supported: Promotions & discounts
  • Supported: Personalized recommendations
  • Supported: Social commerce integration

eCommerce Business Management Features

  • Supported: Order processing
  • Supported: Inventory management
  • Supported: Shipping
  • Supported: Custom functionality

ChannelAdvisor Screenshots

Screenshot of One Platform. Endless Possibilities

ChannelAdvisor Videos

ChannelAdvisor makes selling simple again. ChannelAdvisor: Powering E-Commerce. Everywhere. As consumer demands evolve and the e-commerce universe continues to fragment, brands & retailers need a centralized approach to compete. Since 2001, ChannelAdvisor has been the industry...
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For more information, visit www.channeladvisor.com

ChannelAdvisor Integrations

ChannelAdvisor Competitors

ChannelAdvisor Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.

Zentail, ChannelSight, and CommerceHub are common alternatives for ChannelAdvisor.

Reviewers rate Multi-site management highest, with a score of 9.6.

The most common users of ChannelAdvisor are from Small Businesses (1-50 employees).
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Comparisons

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Reviews and Ratings

(25)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

Based on user reviews, there are three common recommendations for CONTEXT. Users suggest conducting thorough research to find a Product Information Management (PIM) system that aligns with the specific needs of their business. It is also advisable to plan ahead and clean up internal catalogs before utilizing the software. Additionally, users recommend investing in training for as many employees as possible during onboarding to maximize success with the software. If support is of utmost importance, exploring cheaper full-service options available is suggested. These recommendations highlight important considerations such as thorough research, advance preparation, and investment in employee training and support for a successful experience with CONTEXT.

Attribute Ratings

Reviews

(1-1 of 1)
Companies can't remove reviews or game the system. Here's why
Brent Boutwell | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User
Currently we are leveraging ChannelAdvisor to manage our marketplace integration between the enterprise and eBay, with a secondary integration for pushing product ads to Amazon. This is not currently fully integrated as there would be additional software engineering resources that would be required that don't currently exist. We are only leveraging it in the ecommerce department but it could be used more widely given more support for the program by executive decision makers. While initially it did reduce the amount of effort to push a larger assortment of products to the individual marketplaces, it's real benefit was in fulfillment by the enterprise by importing order data into the company's back end processes.
  • More robust integration with a number of marketplaces than its competitors
  • Better user interface
  • Heavily skewed towards pushing Amazon as the primary marketplace. Should be balanced better across a wider portfolio of marketplaces
  • While the UI is user friendly, accommodating for varying use cases required significant technical intervention from CA support teams. Teams are not always in sync on how best to complete the requested tasks.
  • Reporting data does not seem to sync with eBay or enterprise data. Large amount of time spent trying to identify why CA's reporting is different
Larger companies that are fully supportive of marketplaces as a significant channel strategy would fare better than smaller or less committed companies that may not have the resources to spend on understanding and managing the details of the system. If the organization has the capitol, they may want to look into the managed services program as an alternative.
  • Definitely a more efficient process for employees or resources managing the channel
  • if we had to do it over again I don't think we would engage the managed services, just to expensive for the service we've received
  • And there was contradictory information from the 'experts' that we received on strategy. We saw and experienced something completely different that they were saying.
Infopia - CA was definitely more robust but more difficult to use. Infopia is out of business now but it was very competitive with them for a brief period of time.
Right now the organization is trying to determine if the cost for managing a marketplaces channel is worth the ongoing expense based on our return and acquisition of customers.
  • Implemented in-house
Yes
Product Data integration, Order Data integration, Enterprise reporting integration
Change management was a small part of the implementation and was well-handled
As straight forward as the implementation was, there were some significant issues with integration that primarily stemmed from the enterprise that required scope cutting in order to accommodate the target dates.
  • Data field mapping
  • Data sync timing between the enterprise / eBay / and CA
Better control of scope between the resources on both sides involved would allow for better change management.
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