I do not recommend ChannelAdvisor
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Overview
What is ChannelAdvisor?
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
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Popular Features
- Order processing (7)1.010%
- Product management (7)1.010%
- Inventory management (7)1.010%
- Product catalog & listings (7)1.010%
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What is ChannelAdvisor?
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
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- Setup fee optional
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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What is ChannelAdvisor?
ChannelAdvisor (NYSE: ECOM) is an e-commerce cloud platform whose mission is to connect and optimize the world’s commerce. For two decades, ChannelAdvisor has worked to help brands and retailers worldwide improve their online performance by expanding sales channels, connecting with consumers, optimizing their operations for peak performance, and providing actionable analytics to improve competitiveness. The vendor boasts thousands of customers who use ChannelAdvisor to power their sales and optimize fulfillment on channels such as Amazon, eBay, Google, Facebook, Zalando, and Walmart.
ChannelAdvisor Features
Online Storefront Features
- Supported: Product catalog & listings
- Supported: Product management
- Supported: Search & filter
Online Shopping Cart Features
- Supported: Integration with Amazon
- Supported: Integration with eBay
eCommerce Marketing Features
- Supported: Promotions & discounts
- Supported: Personalized recommendations
- Supported: Social commerce integration
eCommerce Business Management Features
- Supported: Order processing
- Supported: Inventory management
- Supported: Shipping
- Supported: Custom functionality
ChannelAdvisor Screenshots
ChannelAdvisor Videos
ChannelAdvisor makes selling simple again. ChannelAdvisor: Powering E-Commerce. Everywhere.
As consumer demands evolve and the e-commerce universe continues to fragment, brands & retailers need a centralized approach to compete. Since 2001, ChannelAdvisor has been the industry...
Show More For more information, visit www.channeladvisor.com
ChannelAdvisor Integrations
ChannelAdvisor Competitors
ChannelAdvisor Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
ChannelAdvisor Downloadables
Frequently Asked Questions
ChannelAdvisor is a provider of cloud-based e-commerce solutions that enable retailers and manufacturers to integrate, manage and optimize their merchandise sales across hundreds of online channels including Amazon, Google, eBay, Facebook and more.
Reviewers rate Multi-site management highest, with a score of 9.6.
The most common users of ChannelAdvisor are from Small Businesses (1-50 employees).
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Reviews and Ratings
(25)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Recommendations
Based on user reviews, there are three common recommendations for CONTEXT. Users suggest conducting thorough research to find a Product Information Management (PIM) system that aligns with the specific needs of their business. It is also advisable to plan ahead and clean up internal catalogs before utilizing the software. Additionally, users recommend investing in training for as many employees as possible during onboarding to maximize success with the software. If support is of utmost importance, exploring cheaper full-service options available is suggested. These recommendations highlight important considerations such as thorough research, advance preparation, and investment in employee training and support for a successful experience with CONTEXT.
Attribute Ratings
Reviews
(1-5 of 5)Companies can't remove reviews or game the system. Here's why
January 04, 2023
I do not recommend ChannelAdvisor
Score 1 out of 10
Vetted Review
Verified User
In my opinion, you should save your time and money by choosing Zentail, or at the very least, Sellbrite. From my experience, ChannelAdvisor's salesmen will lie to you and tell you whatever you want to hear. Once they have you signed up for a contract then they have access to your bank account. In my case, they took money out twice more than necessary, with no notice or explanation. I was not able to get anyone on the phone and received no responses to my emails. Onboarding took double the time they told me and I was not able to just list a new product on my own.
10%
1.0
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10%
1.0
10%
1.0
- No increase of sales
- I feel it was a waste of money
- In my opinion, they are very unprofessional
ChannelAdvisor allows us to easily post our listings on marketplaces, track inventory, dropship with other manufacturers, provide a great marketing ads console, create business rules when creating listings, and provide sales reporting. ChannelAdvisor saves us tons of time by posting to all marketplaces and houses all of our listings in one easy-to-manage place.
- Listing products on marketplaces
- Saving order information
- Easy-to-use ads console
- Great reporting capabilities
- Easy-to-update product listing
- Connects with many different platforms
- Does not integrate well with Big Commerce
- Does not have a seamless returns process
- Amazon listings tend to have lots of issues
70%
7.0
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65%
6.5
87.5%
8.8
- Increased marketplace sales
- Streamlined our fulfillment processes
- Saves tons of time
- Ability to easily add new marketplaces
I do not believe there are any competitors even close to ChannelAdvisor at this time.
July 12, 2019
Cadillac solution in the OMS category
We use ChannelAdvisor as the primary Order Management System (OMS) for our flagship brand of tungsten. ChannelAdvisor is hands down the Cadillac solution in the OMS industry. We use it across the full organization in operations, marketing, e-commerce, and information technology. ChannelAdvisor aggregates all of our orders, sends them to our shipping partners, and sends the transactions to Quickbooks.
- Incredible workflow automation.
- One click easy integration with various e-commerce platforms.
- Beautiful user interface that allows for quick on-boarding.
- Super expensive.
- When there's a glitch, prepare to call IT since it's not an easy fix.
- Fixed contracts. If Amazon decides to ban you from their platform, there's a huge risk in having to continue paying.
92.85714285714286%
9.3
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100%
10.0
100%
10.0
100%
10.0
- We were able to streamline an entire admin role just by automating shipping.
- Access the software from anywhere in the cloud. This lets us fix problems immediately.
- ChannelAdvisor lets us integrate inventory seamlessly to avoid stock-outs.
- Veeqo and Zoho Inventory
Our brand is growing online at a rapid clip, and we wanted a platform that would scale accordingly. The feature that really sold us was the automatic workflows. If we want a certain type of product that's going to a customer in a certain state to ship a certain way, we could make that happen automatically without any human touch! Wow!
June 05, 2019
ChannelAdvisor helped us step up in e-commerce
It helps us sell on Amazon, Amazon Prime, Amazon FBA, eBay, Walmart, Google Express, and Big Commerce. It is our filter to the marketplaces. It is being used in the e-commerce division of the company only and it solved many problems and streamlined processes the predecessor could not.
- Allows for multiple pricing options.
- Is the communication conduit to the marketplaces.
- Allows us to sort, filter add attributes, and organize our inventory.
- It is a seasoned system so you work with "tiers" of support.
- Our business rules seem too complicated for their system at times, needs the ability to ship by zone.
- It is not meant to be a shipping system. It's slow and does not have many advantages.
63.33333333333333%
6.3
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63.33333333333333%
6.3
76%
7.6
- This is an expensive tool that takes time to implement properly. You have to be ready to absorb costs and in downtime not selling.
- Once set up well, it has some advantages that help with sale increases and fewer headaches.
- We now use the same amount of people but have absorbed about 25% more business coming in.
Solid Commerce started out as a good company to start multi-channel selling, but its customer service and tool really fell apart over time. We became extremely disappointed with the lack of reliability, functionality and frustrating customer service. It is the tool we used prior to Channel Advisor. I get the impression when we started with them, we were one of their bigger clients. But over time, we were just one of many and they grew too quickly without the support they needed to succeed.
May 10, 2016
Sophisticated, yet simple product management and user interface outweighs customer service issues
We use ChannelAdvisor primarily for optimizing our raw inventory feeds for numerous online marketplaces, including Amazon, eBay, Walmart, Newegg, Rakuten, Sears and Shop.com. Additionally, we do the same with several digital marketing feeds like Google, Bing and Yahoo! Gemini as well as other miscellaneous flex feeds. Historically, the ChannelAdvisor platform has always fallen under the control of our acquisition marketing team (typically 2-3 people). However, several other members from Customer Service, Tech and Business Intelligence departments are also in the system from time to time. All in all, ChannelAdvisor helps simplify and expedite the product feed management process through sophisticated, yet easy-to-understand automation.
- Complex, Yet Simple Navigational Interface: ChannelAdvisor is a beast, but navigating through their platform is relatively straightforward. The overall heirarchy is very well put together.
- One Feed to Rule Them All: With ChannelAdvisor, all we have to do is connect our inventory to their system once. Instead of having to construct and connect dozens of different product feeds to our internal inventory system, we simply connect to ChannelAdvisor and use the same single feed to build out all others' website templates.
- Product Mapping Made Easy: Mapping product attribute data across a multitude of unique online marketplaces and digital marketing sites can seem like a daunting task. ChannelAdvisor does a great job of simplifying this process, providing easy-to-understand and manage feed templates containing helpful descriptions and categorization.
- Business Rules and Lookup Lists: I use these all the time when "transforming" our raw inventory data to the specifications of any given feed. They are extremely helpful and super easy to build.
- Efficient Product Optimization: Instead of having to deal with the time-consuming task of making minute changes to thousands and thousands of skus, ChannelAdvisor allows you to automate these changes in a matter of minutes. It's much more scalable for our business.
- Customer Support: Unfortunately ChannelAdvisor does not currently provide a phone number for their support team. Everything is done strictly through email. While you can submit support tickets with "urgent" or "high priority" settings, response is almost always a little lackadaisical. It would amazing if they had a direct line to call or chat feature to make solving technical issues more efficient.
- Training/Strategy Resources: Don't get me wrong, ChannelAdvisor provides plenty of resources to educate users on its platform. It may be personal preference, but the organizational layout seems a little outdated and not as easy-to-navigate as its normal user interface.
- Optimization History Log: Battling feed errors in ChannelAdvisor tends to happen a lot. It would be great to have some sort of change history log for users to reference when optimizing feeds. In my experience, it's tough to pinpoint which changes in particular actually solved or caused an issue to occur.
38.888888888888886%
3.9
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20%
2.0
70%
7.0
- Faster Activation on New Marketplaces/Comparison Shopping Engines: With most new websites we look to expand to, I've been able to completely map our entire product feed and go "live" with our listings in under a week. It's a very quick turnaround. We've actually been able to launch three new marketplaces in the last few months.
- Increased Employee Efficiency: ChannelAdvisor removes a lot of the manual optimization typically needed to manage a product feed. This has freed up a ton of time to focus efforts elsewhere.
- GoDataFeed
Last year we looked into GoDataFeed as a result of some frustration with ChannelAdvisor's support team (plus we wanted to find some cheaper options). As much as I was looking for a reason to go with someone else, ChannelAdvisor simply holds too much of an edge when it comes to optimization and reporting features. In the end, the sophisticated, yet simple nature of ChannelAdvisor's platform outweighed less-than-ideal customer service. It also may have been the fact that we were already entirely set up and familiar with the ChannelAdvisor interface. Starting over just didn't make sense, and we really didn't have a reason to complain other than cost (which isn't terrible given our sales performance) and customer support.