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Chargebee is a versatile software that solves a range of billing and subscription management problems for businesses. Users have found it …
Starting at $249 per month
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What is Chargebee?
ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed…
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Pricing
Rise
$249
Cloud
per month
Scale
$549
Cloud
per month
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.chargebee.com/pricing.html
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Product Demos
KuberLogic installation and configuration demo +chargebee (billing) configuration
YouTube
Chargebee + Avalara Demo
YouTube
ChargeBee Demo @UnPluggd
YouTube
How Jiobit monetized its IoT Subscriptions using Chargebee
YouTube
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Chargebee?
Chargebee is a PCI DSS Level 1 certified recurring billing system for SaaS and subscription based eCommerce businesses.
This customizable platform supports 30+ leading worldwide payment gateway integrations, such as Stripe, Braintree etc., and alternative payment methods like PayPal and Amazon Payments - to allow users to automate payment collection, invoicing, email notifications and subscription management.
According the vendor, with the real-time, actionable SaaS metrics and analytics insights provided on the dashboard, users can understand the unit economics of their subscription business and drive their business growth with ease.
Businesses can also add unlimited users/user roles, with role based access, so that their support, sales and accounting teams have access to the relevant, up-to-date information on their customers.
With power packed integrations such as Shopify, Squarespace, MailChimp, ShipStation, Refersion, Google Analytics, and Zapier - businesses can sell their subscription products online, send personalized emails to their subscribers, ship their products, create referral programs, track the customer behaviours and integrate with hundreds of other web apps - all in one place.
With customers in over 48 countries, Chargebee says it offers the smartest solution for managing subscription billing and provides a scalable platform for businesses to grow, without worrying about losing control or creating administrative nightmares.
Chargebee Features
- Supported: Recurring Billing
- Supported: Customer Portal
- Supported: Automated e-Invoicing
- Supported: Hosted Checkout Pages (with Theme Support)
- Supported: Automated Email Notifications
- Supported: Dunning Management
- Supported: Multiple Gateway Support
- Supported: Metered Billing
- Supported: EU VAT Support
- Supported: CRM, Accounting Integration
- Supported: Trial management
- Supported: SaaS Metrics Reports
- Supported: Robust, clean RESTful APIs
- Supported: Multiple Webhooks
- Supported: Consolidated Customer Profiles
- Supported: Offline Billing
- Supported: Grandfathering
- Supported: One Time Payments
- Supported: Coupons, Discounts and Add-ons
- Supported: Credit Notes and Proration
- Supported: Multicurrency support
- Supported: Custom Domain for Hosted Checkout Pages
Chargebee Screenshots
Chargebee Video
What is Chargebee?
Chargebee Integrations
Chargebee Competitors
Chargebee Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Germany, Greece, Guernsey, Hong Kong, Hungary, Iceland, Isle of Man, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City |
| Supported Languages | English |
Frequently Asked Questions
ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.
The most common users of Chargebee are from Small Businesses (1-50 employees).
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Reviews and Ratings
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Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Chargebee is a versatile software that solves a range of billing and subscription management problems for businesses. Users have found it particularly effective in identifying and retaining unhappy customers, thus reducing churn. By allowing the usage of credit coupons and the adjustment of billing dates, Chargebee provides a better billing experience, ensuring customer satisfaction. It also helps sales and marketing teams to run special promotions with accuracy in content delivery.
With its comprehensive subscription management platform, Chargebee enables businesses to seamlessly manage licenses and handle invoicing for credit card transactions. Users appreciate how Chargebee automates AR collections, accounting work, and communication with clients, making recurring billing hassle-free. This has proven to be a significant time-saver for teams across organizations, including Sales, Product, and Customer Success. Additionally, Chargebee's user-friendly interface, accompanied by its good documentation and responsive customer support, provides a seamless experience during set up and use.
The rich feature set of Chargebee supports various business areas and helps track important metrics such as annual recurring revenue, churn rate, and leads for SaaS businesses. It revolutionizes how customers are charged and simplifies subscription management through functions like generating invoices, automated payment follow-ups, and creating reports. Integration with payment tracking platforms like QuickBooks ensures accurate payment updates.
Chargebee is widely used by organizations to manage payments, refunds, credits, and subscriptions accurately for every customer. The CS team relies on it for processing refunds while the Billing team benefits from its flexible payment plan features. The engineering team finds value in integrating Chargebee with other systems. Moreover, subscription box companies utilize Chargebee for managing subscribers and gift plans as well as creating and redeeming coupon codes.
Overall, Chargebee accelerates subscription income growth and improves efficiencies in sales processes while providing excellent CRM integration support for small to medium-sized businesses.
User Interface: Users have consistently found Chargebee's user interface to be simple, intuitive, and easy to navigate. Many reviewers have stated that the dashboard design is particularly intuitive, allowing them to access necessary information quickly and perform tasks efficiently within the software.
Dunning Feature: The dunning feature in Chargebee has been praised by users for its ability to automate the collection of expired credit card information. Several reviewers have mentioned that this feature saves them a significant amount of time compared to manual handling. They appreciate how it streamlines their payment collection process and improves overall efficiency.
Integration Capabilities: Chargebee's seamless integration with other SaaS tools, such as licensing systems and accounting software, has been highly valued by users. Multiple customers have expressed their appreciation for how easily they can generate trials, handle billing accurately, and manage subscriptions with these integrations. They find it effective in streamlining their processes and improving overall operational efficiency.
Flexibility and Compatibility Issues: Users have reported difficulties with the software's flexibility and compatibility, specifically when it comes to adding one-time purchases without making them ongoing subscriptions. Some users have mentioned that this has caused problems from a reporting perspective, as one-time purchasers are mistakenly included as subscribers.
Limited Email Automation Customization: The email automation feature is not considered robust by some users, who find it difficult to customize triggers based on subscription. They express a desire for the ability to send different messages to different subscribers for specific actions.
Lack of Credit Card Update Feature: Some users have expressed frustration with the absence of a feature that allows them to write off and cancel subscriptions for customers who haven't updated their credit card information. They describe this process as long, painful, and manual. Additionally, if such a feature exists, it is not clearly communicated.
Users have made several recommendations based on their experiences with Chargebee. One common recommendation is to try Chargebee as a lower-cost solution for subscription management. Users describe it as a great service that simplifies the process, making it particularly beneficial for small teams without dedicated dev resources. The fact that the first $50k is free is also highlighted as a significant advantage for small businesses.
Another recommendation is to use Chargebee for managing billing and subscriptions. Users appreciate its solid product and detailed usage guides, and they also praise the great support provided by Chargebee. This makes it a reliable choice for subscription management.
Users also suggest considering other options before using Chargebee for Salesforce integration. While they encourage focusing on building the product and letting Chargebee handle the rest, they advise exploring other alternatives for subscription/recurring payment databases.
Overall, users recommend trying Chargebee due to its ease of use and suitability for subscription management. They also suggest taking advantage of its integrations with CRM platforms like Hubspot. Lastly, users emphasize the value of the no-obligation trial period in giving Chargebee a try.
Attribute Ratings
Reviews
(1-19 of 19)Companies can't remove reviews or game the system. Here's why
February 18, 2022
Chargebee helps us cut down invoice collection days by ~30%
We are a B2B SaaS company with annual contracts. We handle about 1000 contracts annually and almost 3xing YoY. Our subscription management operations used to be on Google Sheets - but beyond a point it's just not possible to do that. There are a myriad of deviations that keep happening - split invoices, payment follow-ups, rate changes annually, etc. - managing on Google Sheets just not possible. Plus payment follows ups for 1000+ customers. That's where Chargebee comes into picture - helping us handle our subscription management - from generating invoices to automated follow-ups for payment to creating various reports. It also integrates with our payment tracking platform (QuickBooks) and automatically updates when payment is received. There are some limitations in terms of handling all use cases - but 90% of the operations get handled here.
- Invoice generation
- Reporting on collections
- Integrations with other RevOps systems - Hubspot, Quickbooks, etc.
- Handling a variety of invoice scenarios
- Everything comes at an added cost; so clarity on how much will you actually spend is always lacking
- Setup is quite complex - takes 3-4 months for things to get up and running and then some more
February 11, 2022
Perfect but still expensive for some
I used chargebee for one of my subscription-based websites it was easy to set up and it was up and running really quick.
They have very good documentation which is very good. They have very responsive and helpful customer support. You can automate every task and have everything one platform which is really good for any business.
They have very good documentation which is very good. They have very responsive and helpful customer support. You can automate every task and have everything one platform which is really good for any business.
- Invoicing
- Subscription
- Multiple payment gateways
- Pricing for Indian business it is on a higher side
February 10, 2022
Great integration tool for CRM and Sales systems
Chargebee is a good tool to use for integrating Salesforce and other sales software in small to medium-sized businesses. It's fairly easy to use and learn for beginners in our organization. We primarily use Chargebee for transaction-based and point of sale processes. CRM integration has good support as well too.
- User experience and user design for beginners
- Integration with Salesforce and similar software
- Functionality is nice and is appealing to most businesses
- Technical support can be difficult at times, customer support
- Subscription plans can be upgraded for more options
- Communication with support again needs a lot of work
February 08, 2022
Trustworthy product
Score 8 out of 10
Vetted Review
Verified User
Chargebee is one of the best platform in order for the subscription billing and revenue management platform which maintains the billing account in a very frequently manner in order to provide the exact scale for the learning management system in the company which may require lots of effort in order to update..
- Flexible billing system
- Billing accuracy
- Collect payments
- UI functinality
- Subscription Management
- Customer Service
February 07, 2022
Chargebee Review
We use it for managing all of our subscription box subscribers and gift plan customers. We have it integrate with Shopify to manage orders and we use Shopify for our company website as well. We also use Chargebee for coupon code creation and redemptions. In the past, we were using it for e-commerce purposes.
- Innovative metrics
- Seemingly simple bulk subscription management
- Customer service is quick to respond
- Requires a lot of dev work to make it suitable for subscription box services
- Important features not available on cheaper or mid priced plans
- Product catalog lacks key features at the moment
February 05, 2022
Chargebee’s Subscription Management Platform Is Excellent. They Can Handle a Wide Range of Scenarios and Do So Well.
Chargebee is an important platform that enables subscription businesses to capture, control, retain and maximize revenue opportunities through automated billing methods, management of subscriptions, revenue analytics, and other similar functionalities.
The tasks like seamless integration with the tech-base, Chargebee is one of the best platforms to accelerate the growth of your subscription income, improve efficiencies throughout your sales, success, and finance processes.
- Billing systems
- Integration
- Customer support
- Pricing
- Support
- Onboarding methodology
February 04, 2022
Value for money and futuristic features
It provides a great billing experience to the customers who are having difficulties in order to get data.It helps customer churn by identifying and retaining unhappy customers- Credit usage,Coupans and adjust billing dates.It also helps sales and marketing team to run special promotions and provide accuracy with the content.
- Flexible billing
- Run special promotions
- Accuracy in billing
- Flexiblility
- Supporting OS
- Compatability
Score 3 out of 10
Vetted Review
Verified User
We use Chargebee to manage hundreds of monthly subscriptions for our business. We chose it to automatically handle rebills, send collection emails, sync with QuickBooks Online, create an online portal for customers to both start subscriptions and update billing info.
- The initial import of data was not too complicated.
- They dedicated real people to the onboarding process.
- [I feel] customer service never actually fixes any problems. They make you gather information they easily could, write up a big report of the problem, and then tell you why it's not working (usually not even correct). [In my experience] they never actually solve a problem. Not to mention, [in my experience] you can never speak with anyone immediately and coms turnaround is usually over 24 hours.
- So far, I can not get my customers to checkout online, even after hiring professional developers to help.
- [I believe] QBO sync is a mess.
- My account is set up to send payment tokens to Authorize.Net, and no matter how much I disable every possible security feature, I still have 100's of declined cards, that work perfectly well.
Chargebee is the core of our billing platform. We use Chargebee to manage all payments, refunds, credits, etc. Essentially, to ensure that every customer is charged the correct amount. Chargebee is a tool that is used widely across our org. The CS team will go to Chargebee to process a refund when necessary. The Billing team will go to Chargebee to manage payment plans. Our engineering team integrated Chargebee into the rest of our system (website, internal tools) to ensure that Chargebee accounts are created/updated appropriately.
- Reliable: We've had virtually no issues since launch.
- Care about customers: Chargebee's account managers/support team have always been very helpful/responsive.
- Feature-rich: Chargebee has a ton of features that help us do what we want and they are consistently adding new features every quarter.
- UI can be a little confusing. Overall, a solid though and way better than Zuora.
- Integration took a long time. Again, think this is a problem across all their competitors as well
Chargebee has been used to manage licenses for our SaaS product. In the past, we have also used it to handle invoicing for credit card transactions.
- Integrates well with our tool to handle licensing for users in our SaaS tool.
- Easy to generate trials of our tool.
- Mobile optimized interface is nonexistent.
- I believe that there are too many buttons to push to extend a trial. The interface grows on you as you use it, but could be more intuitive.
February 05, 2019
Chargebee for a one-man band
I use Chargebee to handle subscriptions. Part of my company offers web hosting and management and this is how we provide recurring billing model.
- I appreciate how Chargebee makes it very simple to create and manage plans and coupons.
- Flexible coupons is a big plus. I have several plans, with and without signup fees. flexible coupons make it easy to apply them to the entire plan or just the setup fee.
- Chargebee also handles getting customers to update their expired cards. There is a simple email that gives them quick access to their personal login. It's already written for you, just personalize it and send!
- One area that is difficult is that I don't have an easy way to allow users to select their own plan options. I have monthly and yearly plans, but no way to let the customer choose (not without custom code). This is the one thing that has caused extra work for me.
- Configuring additional custom fields in the checkout form is possible, but not very intuitive.
February 03, 2019
EXCELLENT. Has everything you need. Wonderful people.
I used it for all my transactions. It was very helpful in solving all my charging and invoicing problems, including those that were subscription-based. I liked that I could just add in the details of the client and charge any amount for anything straight away for anything so easily. No cumbersome setups.
- Customer service. They are speedy and warm. I LOVE that they think of their clients. They even allow the businesses that are starting out to come on board for free for their first $50k, which is a GODSEND. They also sent out gifts when I was their free client.. it was amazing to me that they would do that.
- I love that I can just charge anything to a client's credit card without entering an address, especially when I need it done fast, and it will go right through, and the invoice will land right in a client's inbox.
- I love how detailed they are with their email reminders, dunning and other areas related to credit card compliance that I had no idea was needed!
- One-time charge will definitely need improvement. Given, they ARE a subscription-based sales software, but a better one-time charge functionality isn't that hard to do.
- Pricing based on the usage and/or amount I put through Chargebee. I didn't use Chargebee too much, which was really why I stopped using it, but I would have continued if they could fit my usage to a reasonable price for their software.
- Offline payments are harder to record. I don't know why I cannot send an offline invoice straight away to the client, it just goes to unpaid invoices first to be sent out at the next billing term. My clients get a surprise "UNPAID" invoice when I put in a new offline invoice for them... only for me to record their invoice as paid 5 mins later.
February 03, 2019
Best Subscription Billing and Management Software for Startups
We use Chargebee to track our annual recurring revenue, churn, leads and other necessary metrics for a SaaS business. We also use Chargebee's revenue story to understand predictions about growth. Chargebee sometimes also helps understand a particular account's subscription, pricing and the number of agents they are currently using with our product.
- Chargebee is a great software to know about your subscription revenue.
- Easy to use and has a great UI.
- Also, love the Revenue Story platform on top which provides a good overall picture.
- The dashboard cannot be customized and does not provide a good API to connect to other dashboard software.
Chargebee is being used throughout our organisation to manage our whole software as a service solution. We have only had the installation implemented for about 6 months, but already it has revolutionised how we charge our customers. The setup was very simple and we had the whole solution set up within a few hours.
- Easy subscription management system. Pro rata amounts all automatically calculated etc.
- Great customer service. We talked to them and had almost immediate responses.
- Chargebee has great customer management. Click into a customer to see everything about them immediately.
- Chargebee's cost is higher than expected.
- One time when I tried to downgrade the plan to a cheaper plan, they took a few days to reply and eventually got me changed a few weeks later (after one more payment cycle).
January 12, 2019
Our Revenue Grew 4x Last Year using Chargebee
Score 8 out of 10
Vetted Review
Verified User
Chargebee has been our SaaS billing platform from inception. The rich feature set has really provided the framework for us to grow all areas of our business. Our subscription model does have many complexities -- with recurring and non-recurring items. We have found that Chargebee has met the need at every turn.
- Support for recurring and non-recurring items
- Strong dashboards and visualizations to model and predict sales performance
- Good technical support
- Strong product road map -- new features are added on a consistent basis
- Given that we have both a self-service and direct sales model, it would be fantastic if we could directly customize the invoices a little more to make sure our terms reflect our contracts
- We should be able to see the total price before we invoice or add to unbilled charges in the case that we are manually setting up an account
June 20, 2018
The best recurring billing. Period.
Score 10 out of 10
Vetted Review
Verified User
We use it to perform all monthly and one-time billing of clients and securely manage all our customer accounts. It's used by billing department primarily but does have applications in other areas. It's a game changer in terms of hassle-free recurring billing. I've literally used every single other option and this is hands down the best one.
- Recurring billing
- Managing billing details and subscriptions
- Automating sign up and management for customers
- Simplifying account setup process for customers
- Their backend is great, but still being improved a lot (which is great), but sometimes it can be at the cost of consistent workflows because of changing setting layouts.
- They no longer formally offer their landing pages feature and only offer embedded Javascript which is ok for some applications, but unfortunately limits some applications
We use Chargebee to manage several hundred monthly subscriptions for our clients. Prior to this, we were using a typical invoicing system. Chargebee has automated hours and hours of AR, collections, and accounting work and provided our clients with an easy to use platform for managing their payment information. It has also automated communications that help keep our clients informed of their upcoming payments, account status, payment method expiration, etc.
- Automated dunning. On failed payments, Chargebee smartly attempts to collect the payment at a future date.
- Support: the support staff at Chargebee has been very helpful and taken care of the few headaches we've had, for us.
- Automated request for payment information updates. This is a small but mighty feature. What used to be a long thread of emails is now a simple one-click automated solution.
- Pricing: it feels a bit expensive to me, especially now that Stripe has released a similar set of tools for free. They'll have to step up their feature set a bit to stay on top.
- Interface design. It is fine but feels a little clunky.
June 07, 2018
Perfect solution for B2B SaaS Businesses
Chargebee is used by multiple teams within our company: Sales, Product and Customer Success. It solves a bunch of problems for us -
- Ability to set up pricing experiments smoothly
- Manage subscriptions, overages, upgrades
- Integration and managing multiple payment gateways
- Managing multi-currency billing and country taxes
- Tracking our metrics closely: Churn, revenue, growth and more
- Ability to manage subscriptions of customers and upgrade them swiftly with one click. Manage overages easily.
- Integration with tools such as Xero, Intuit Books
- Ability to manage multi-currency and tax settings across countries
- The only feature the could use improvement is probably invoicing for past date and future dates
June 01, 2018
Great Subscription Management and Dunning service!
Chargebee is being used as our subscription management platform. Braintree's functionality for managing subscribers is very limited, which means we would have had to have built our own interface to manage subscriptions between our payment processor (Braintree) and our customer database. This would have tied us up on developing our product, which costs us time and we wouldn't have had as robust of a product in the end as Chargebee already has.
- Simple interface that new employees are able to navigate fairly easily
- Provides simple dashboard information you need.
- Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain
- It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
- Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
- Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.